Client Support Service Associate
Industry:Property / Real EstateEmployment Period:August 2012 to February 2014 (18 Months)Duties and Responsibilities:
- Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
- Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of Deeds/Land Registration Authority
- Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
- Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
- Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
- Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.
Lease Administration Officer cum Market Analyst
Industry:Property / Real EstateEmployment Period:March 2016 to July 2021 (64 Months)Duties and Responsibilities:Lease Administrative Officer || Jan 2017 – Present
- Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
- Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
- Handles daily lessee concerns, lease contract administration and tenant relation activities
- Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
- Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
- Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
- Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
- Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
- Conducted and supported Marketing efforts
- Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).
OIC Lease Administration || January 2018 – April 2019
- Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees based on approved SOPs on economic terms and conditions.
- Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
- Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
- Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
- Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
- Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
- Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
- Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
- Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
- Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.
Leasing Research (Retail and Commercial Leasing) || Mar 2016–Jan 2017
- Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
- Built a databank of competitor malls as a whole as reference for lead generation
- Built a databank for top 40 BPO and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
- Built a Retailers databank.
- Conducted customer profiling for the business mix improvement.
- Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
- Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.
