Candidate No. 413494
PLAY AUDIO
Ariel

Customer Support

Phone Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Customer Service, Sales, Troubleshooting, Billing, more

★★ Intermediate:

Data Entry, Data Encoding, Lead Generation, Shopify, more

Hourly Rate Gauge

Today's value  AUD $8.96

$8.19

if $ 1 = PHP 42

$9.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $8.96 per hour or $776.50 per month
Full Time: AUD $8.96 per hour or $1552.99 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ariel has been working since 2013 with over 4 years experience working in the BPO industry as a Customer Service Representative.
  • He has supported customers of a telecommunication company based in the US. 
  • Has handled the following campaigns: Retention, Sales, Repair, Billing and Chat 
  • He handled retention concerns by communicate with the customers through email and chat to retain their subscription and devised solutions to keep their customers.
  • He has basic knowledge in lead generation.
  • Adept in Using software tools like:
    • ACSR (Billing)
    • Avaya (Hard Phone)
    • Web-based CRM tools
    • Microsoft Word and Excel
  • Available to start immediately.
Employment History
Virtual Assistant
Industry:Property / Real EstateEmployment Period:November 2020 to September 2022 (22 Months)Duties and Responsibilities:

Admin Task

Cold Calling

CRM creation

Brochure creation using Canva

Lead Researcher
Industry:Banking / Financial ServicesEmployment Period:October 2020 to March 2022 (17 Months)Duties and Responsibilities:

Extracting leads using UCC websites.

Check the updated information using Peoplesfinder.

Creating format for leads using Google Sheets.

Emailing the leads using Hellosign.

WAITER AND CASHIER
Industry:Hotel / HospitalityEmployment Period:June 2013 to March 2014 (9 Months)Duties and Responsibilities:
  • Take the order of the customer
  • Deposit cash and check
  • Monitor stocks from kitchen
  • Upsell the food and beverages.
WAITER AND CASHIER
Industry:Not ApplicableEmployment Period:March 2014 to September 2014 (6 Months)Duties and Responsibilities:
  • Take the order of the customer
  • Deposit cash and check
  • Monitor stocks from kitchen
  • Upsell the food and beverages.
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2016 to June 2017 (15 Months)Duties and Responsibilities:
  • Take calls and convert it into sales.
  • Make sales calls to existing and new customers for business growth.
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
  • Troubleshooting 
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2017 to October 2020 (39 Months)Duties and Responsibilities:
  • Handles Retention, Sales, Repair, Billing and Chat campaigns
  • Provide internal feedback on how to improve client retention 
  • Process cancellations
  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Offer customer solutions such as  Send technician, offer new line of business, explain the bill to the customer, help the customer to navigate the self service option, process there payments using the tools and troubleshoot the issue of the customer pertaining to there services.
  • Address customer concerns and provide solutions
  • Educate customers on the value of our services Assist with other administrative tasks as needed just to retain and provide service to the customer
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

MANAGEMENT

Graduation Date:

March 2021

Located In:

Philippines

License and Certification:

Computer Hardware Servicing NC 2
Food and Beverages Services NC 2
Baking and Pastry Production NC 2
Front Office Management NC 2
Bartending NC 2

Skills

★★★ Advanced:
Customer Service, Sales, Troubleshooting, Billing, Retention, Chat Support, Inventory Management, Inbound Calls, Outbound Calling, Email Handling

★★ Intermediate:
Data Entry, Data Encoding, Lead Generation, Shopify, Administrative Skills, CRM, CMS

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Download: 26.92, Upload: 42.64

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Neutron Fit

Processor:

AMD RYZEN 5

Operating System:

Windows 10