Administrative Skills, Account Management, Customer Service, Technical Support, more
★★ Intermediate:
Photo Editing, Inventory Management, Entrepreneurship, Adobe Photoshop, more
Hourly Rate Gauge
Today's value AUD $9.45
$8.60
if $ 1 = PHP 42
$10.08
if $ 1 = PHP 30
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time
Preferred Timezone:
Australian Eastern Standard Time, US Pacific Standard Time, US Central Standard Time, US Eastern Standard Time
Hourly & Monthly Rate: (inclusive of service fee)
Part Time: AUD $9.45 per hour or $819.23 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Karen has been working in the BPO industry for more than 5 years.
Over these years she has gained expertise for:
Technical support
Customer service
Sales (upselling)
She's proficient with using the following tools/technologies:
Google Apps
MS Office Applications (Word, Excel, Outlook, 356)
Slack
HubSpot
Citrix
She did phone support combination of inbound and outbound calls, with some experience as well with email & chat support
She handled accounts for telco & for internet provider company based in the US.
She has always reached her targets/KPIs, getting promoted as a trainer and has always been awarded for being a Top Agent.
With her long term experience for the companies she has worked with, she is confident already with handling customer service roles and she would prefer to step up for higher roles if given the opportunity.
She can start ASAP
Employment History
HR Assistant II
Industry:Human Resources Management / ConsultingEmployment Period:March 2022 to August 2022 (5 Months)Duties and Responsibilities:
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions and employment verification by emails, chat, tickets and cases.
Customer Service Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2021 to September 2021 (6 Months)Duties and Responsibilities:
Taking inbound and outbound calls regarding account changes, processing payment, bill dispute, bill inquiries, troubleshooting service, or network-related issues using software tools and applications to complete the task in a timely manner.
Providing accurate resolution with excellent customer service.
Setting up follow-ups to ensure customers are updated on the process of resolution status.
Selling products and services that will add value to our customer experience.
Preparing administrative tasks using tools and apps available.
Account Specialist
Industry:TelecommunicationEmployment Period:April 2016 to November 2020 (55 Months)Duties and Responsibilities:
Taking inbound and outbound calls regarding account changes, processing payment, bill dispute, bill inquiries using software tools and applications to complete the task in a timely manner.
Providing accurate resolution with excellent customer service.
Setting up follow-ups to ensure customers are updated on the process of resolution status.
Selling products and services that will add value to our customer experience.
Preparing administrative tasks using tools and apps available.
Provide assistance and training to newly hired agents.
Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2013 to April 2016 (35 Months)Duties and Responsibilities:
Assisting consumer and business account customers in isolating issues of their monitor, laptop, and desktop computer.
Providing long term resolution to fix their devices.
Assisting newly hire Technical Experts, track progress using office and excel tools and providing feedback if needed to help them improve on their metrics.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
OPERATIONS MANAGEMENT
Graduation Date:
May 2013
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced: Administrative Skills, Account Management, Customer Service, Technical Support, Social Media Marketing
