Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2020 to January 2025 (53 Months)Duties and Responsibilities:Works on admin tasks
Manages social media content plan, which includes monitoring and basic Canva designing
Data researching
Email campaign
Candidate No. 403089
PLAY AUDIO
Cathelyn
Business Service
Data and Reports Analyst
Lead Generation Specialist
Phone Support Agent
Skills
★★★ Advanced:
Dashboard Data Visualization, Microsoft Excel, more
★★ Intermediate:
Data Analysis, Data Collection, Data Conversion, Customer Support, more
Hourly Rate Gauge
Today's value AUD $13.23
$11.76
if $ 1 = PHP 42$14.50
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $13.23 per hour or $2293.73 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Virtual Assistant
Freelance
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2023 to August 2023 (7 Months)Duties and Responsibilities:Freelancer, Data Entry / Data Analytics
Excel Problem, Budget vs. Actual
HR Dashboard
Microsoft Publisher Project
Copy
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to November 2017 (53 Months)Duties and Responsibilities:
- Receive and call customer with their accounts of services.
- Data handling with clients accounts; manage the accounts and information using MS Excel and Vlookup function, including verification, accuracy and data privacy.
- Communicate with clients by calling them or sending emails.
- Raising and checking orders for technical issues of clients accounts.
Associate Project Manager
Industry:Computer / Information Technology (Software)Employment Period:January 2017 to August 2017 (7 Months)Duties and Responsibilities:I did technical documentation, office tasks, daily monitoring of facilities, and monthly inventory of assets keys.
I assisted my reporting PM with the site tour for interested clients.
I did 90% of the documentation of meetings, including recording of the meeting, and creating and submitting of reports.
Seasonal Project Manager (Intern)
Industry:Human Resources Management / ConsultingEmployment Period:December 2021 to March 2022 (3 Months)Duties and Responsibilities:I took their OJT program for Project Management. Hence, I was able to handle teams and monitor their tasks' progress.
I worked with a client for a month and was able to finish Phase 1 which is the branding stage.
Lead Generation
Industry:OthersEmployment Period:January 2020 to August 2021 (19 Months)Duties and Responsibilities:Generate leads from Brandspark Leads and verify them through EmailVerifyList.
Funnel Building through HighLevel
Sending cold emails
Writing SOP documents
Virtual Assistance Apprentice
Industry:Human Resources Management / ConsultingEmployment Period:September 2019 to January 2020 (4 Months)Duties and Responsibilities:Project Management
- I communicate with the team and check the progress of each tasks;
- I submit a daily report and weekly report for the team's assessment.
- And for the final task, I created a report of milestone of the project and team's performance.
- I was able to prepare a task guide presented to the client, upon approval.
- For approved prepared contents, those were scheduled through Hootsuite and created some graphic illustrations using either Canva, Adobe Photoshop and Illustrator.
- I also created some video presentations for SM Posting.
- Also, I monitor the accounts' likes and post engagements, and followers.
- I was able to create templates for the emails guided with 3 categories given by the company.
- I used Mailchimp for the trial.
- I research properties under apartments and condominiums in cities of Georgia, as one of the state started.
- I research effective tools and conducted self-comparison of the tools which best displays the needed information of the client.
Data Analyst
Industry:EducationEmployment Period:January 2023 to January 2023 (1 Month)Duties and Responsibilities:The company has been struggling with client disputes. This has led to an approximate 5% annual loss of revenue (in USD). To rectify this problem, I
- Identified the problems facing the business and came up with objectives that can solve them with data analysis.
- Set data analysis goals according to these business objectives.
- Loaded a .csv file in SQL to perform the necessary data cleaning.
- Analyzed and visualized the data using excel.
- Generated insights from the analysis to provide recommendations on probable strategies to deal with disputes effectively.
Freelance VA
Industry:Human Resources Management / ConsultingEmployment Period:April 2023 to April 2023 (1 Month)Duties and Responsibilities:The company's HR wants to create a Google Sheet HR Dashboard that provides a clear snapshot of their HR operations. What I did are I
- Created formulas for the (1) payroll data cycle, (2) average of last 30 days payout that auto updates every time a payout is entered, and (3) formula that breaks down the # of days of each month from the payroll range
- Created pivot table that auto updates every time new data is inputted
- Created the dashboard that auto updates with the use of pivot table
Go-To-Market Senior Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2024 to June 2025 (15 Months)Duties and Responsibilities:Reporting, data analysis and insights
Education History
Field of Study:
Not Applicable
Major:
Information Technology
Graduation Date:
April 2012
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Dashboard Data Visualization, Microsoft Excel
★★ Intermediate:
Data Analysis, Data Collection, Data Conversion, Customer Support
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15244446737.png
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
HP
Processor:
AMD Ryzen 5 3400G with Radeon Vega Graphics 3.70 GHz
Operating System:
Windows 10
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryCathelyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Cathelyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Cathelyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.