Candidate No. 398532
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Florenz Ceasar

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Outbound Sales, Inbound Sales, Sales, more

★★ Intermediate:

Adobe Photoshop, Android OS, Appointment Setting, Audacity, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Renz has been working since 2011 and has handled roles such as Computer Software and Hardware Technician, Technical Sales Representative, Technical Case Manager, and Sales Team Leader and Sales Professional VA within BPO industries. 
  • He honed his skills in Customer Service, Sales, Upsell and hard-selling process, technical concerns such as computers, mobile phones, and software applications, Inbound and Outbound calls.
  • He was promoted as Floorwalker and Team leader he handled 3 accounts with 5-10 agents. 
  • Well versed with the following software tools:
    • CRM
    • Dial pad 
    • Avaya
    • MS Applications
    • MS Word and Excel
    • Skype
    • Outlook 
    • Vicci Dialer
    • Google Docs
    •  Google  Sheets ( used for creating reports and entering data of successful sales)
  • He can start Immediately 
  • Renz is an Individualist
  • Strongest Behaviors

    Florenz Ceasar will most strongly express the following behaviors:

    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
    • A relatively private individual, it takes Florenz Ceasar some extra time to connect to and trust new people. Serious and reserved.
    • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
    • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
    • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
    • Works steadily at an even pace; most productive with fewer interruptions.
  • Summary

    Florenz Ceasar is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

    Dealing with people, Florenz Ceasar is frank and outspoken, communicating factually, at times bluntly, and with strong conviction. In general, interest in people is secondary to a concern for getting things done their own way and at their own pace. Patient and persevering, works at a steady, unhurried pace, at times developing new ideas which are presented in a self-assured and forthright manner.

    Being more conceptual than detail-oriented, Florenz Ceasar is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.

Employment History
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2019 to November 2021 (29 Months)Duties and Responsibilities:
  • Worked as a Virtual Assistant. We worked on different clinics in the U.S.A.
  • Calling leads whose age are 65 and above with health insurances as qualified to have a consultation for their knee pain problem.
  • We also do Lead Generation, Data Entry, Data Mining, Custome Service, and Video and Photo Editing for business promotion.
  • Tools that we used are Skype and Dialpad for calling leads. NoCRM tool for lead information and data entry.
  • Google Docs and Google Sheets for reports, and Engage Spark for sending SMS and Roundcube for email proposals.
Computer Instructor and Hardware Technician
Industry:Computer / Information Technology (Hardware)Employment Period:May 2011 to April 2013 (23 Months)Duties and Responsibilities:
  • Computer Instructor and Hardware Technician
  • I was teaching computer subjects for elementary and highschool level.
  • Also, I was also responsible for the hardware and software maintainance of the school's computer laboratory. 
Technical Support Representative / Sales Professional
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2013 to March 2015 (23 Months)Duties and Responsibilities:
  • We were so called "Universal Agents" because we handled technical support, billing, customer service, and sales.
  • I became part of the support team  on my second year with the company wherein we handled supervisor's call all the time.
  • It was a stepping stone for us to be supervisors of the campaign.
  • The company we support was Time Warner Cable.
  • We handled customers using Cable TV, Digital Landline Phone, and Internet Service
  • Part of our job is to make sure every call is a sales call. Making sure that customer will be interested on having additional services depending if its Cable TV, internet or Home Phone.
  • We used tools that came from Time Warner Cable. Tools for customer information, tools for checking outages, tools for making sales as it is connected to the dispatch team for them to know updates about our sales and technician schedule of service installation. 
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to March 2017 (6 Months)Duties and Responsibilities:
  • We support customers having issues with their laptop and desktop computers.
  • It includes windows operating system installation and support for software application.
  • It was a complete hardcore technical assistance that we do so part of our responsibility is to make sure customer can follow the instructions being given to fix issues.
  • We also handled case management at the same time wherein in we make sure that we handle customer's concerns even the issues are all fix.
  • We call them to ask if the issue still occurs and of course fix the problem without them calling us again.
  • We use a software tool which was owned by DELL company wherein it handles all customer information and all the steps troubleshooting.  Information about DELL computer products can also be found on the DELL tool. 
  • We also use Dell's main website for updates on its hardware and software parts.
Sales Team Leader
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2017 to December 2018 (18 Months)Duties and Responsibilities:
  • We do pure outbound calls to produce sales everyday.
  • We handled different private health insurances and Medicare.
  • Using customer insurances to create orders of different medical equipments depending on their needs.
  • After a year, I was promoted as a team leader where I handled 2 teams.
  • I coach them, listen to calls, and train them to be more effective when it comes to sales.
  • We used tools such us Vicci Dialer, Google Docs and Goodle Sheets for creating reports and entering data of successful sales.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 2011

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Outbound Sales, Inbound Sales, Sales, Tele Sales, Inbound Upselling, Inbound Calls, Virtual Assistant Skills

★★ Intermediate:
Adobe Photoshop, Android OS, Appointment Setting, Audacity, Avaya Softphone, Avaya, Citrix, Computer Repair, CRM, Data Mining, Google Docs, Google Drive, Google Maps, Hardware Troubleshooting, Lead Generation, Lead Mining, Photo Editing

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/16810237886

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei d15

Processor:

Intel Core i5

Operating System:

Windows 11