Industry:Computer / Information Technology (Software)Employment Period:September 2021 to August 2022 (11 Months)Duties and Responsibilities:
- Confer with customers via zoom, chat (olark) and email to provide information about our products, services, cancel accounts, or obtain details of complaints.
- SMSit App Integration to CRM (Go High Level, Twilio)
- Keep records of customer interactions or transactions
- Recording details of inquiries, complaints or comments, as well as actions taken by documenting accounts
- Troubleshooting software technical issues.
- On going Salesforce training for Admin entry level
- Blog posting via WordPress
Brett has worked as a Virtual Assistant for more than 4 years and in customer service representative for 7 year
He has been exposed with customer service, technical support and digital marketing type of roles.
He worked with different clients in the digital marketing, IT and sales businesses based in the US, UK, Australia and New Zealand
He is a self-starter and dedicated professional who has developed and improved his skills through self-studying and learning.
He has was able to develop his skills in social media management, SEO and video/photo editing.
He is proficient with the below tools
Zoho
Zendesk
Monday.com
Trello
Can start immediately.
Predictive Index Behavioral Profile- Altruist
Strongest Behaviors
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Brett is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Brett gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.