Sales Assistant, Cashier and Stock Clerk
Industry:Retail / MerchandiseEmployment Period:November 2010 to July 2011 (8 Months)Duties and Responsibilities:
- Provide outstanding customer service before and after a sale
- Maintain high levels of customer satisfaction
- Help customers determine their needs then provide proper recommendations to solve their problems
- Ask all customers for referrals
- Develop strong relationships with customers and look for opportunities to further expand their products
- Take full advantage of company training sessions and literature to remain current with product offerings
- Keep all store areas clean and organized
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
- Accept delivered packages and ensure proper amount is inside.
- Unload merchandise.
- Mark items with identifying codes, such as price, stock, or inventory control codes.
- Stock shelves with unpacked items.
- Ensure label is clear and visible.
- Help customers fill orders.
- Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
- Compute price of merchandise.
- Keep records of sale.
- Prepare merchandise for shipment.
- Replenish inventory.
- Ensure customer received product.
- Replace damaged or missing products.
- Operate forklift to lift or place merchandise.
- Work with salespeople on inventory and orders.