Candidate No. 397495
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Mellolynne

Virtual Assistant

Phone Support Agent

Skills

★★★ Advanced:

Administrative Support, Analytical Skills, B2B Calling, B2C Calling, more

★★ Intermediate:

Email Support, Chat Support, Phone Support, Data Analysis, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time 

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Mello has been working for almost 17 years. She has a degree in Education. She started her freelancing last year. 
  • She has expertise in
    • customer service
    •  data research
    •  data entry
    •  inbound calls
    •  outbound calls
    •  cold calling
    •  lead generation
    •  appointment setting
    •  project management
    •  admins task. 
  • She also handled a sales account and did create sale quotes, purchase orders, vendor management, and supplier negotiation. 
  • She has worked with companies that cater to clients in the US, and Australia. 
  • She can start ASAP and open for full time positions
Predictive Index Behavioral Profile - Promoter

Strongest Behavioral
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary

Mellolynne is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


 
Employment History
Line Trainer/ Office Staff / Clerk
Industry:Semiconductor / Wafer FabricationEmployment Period:April 2010 to November 2010 (7 Months)Duties and Responsibilities:
  • To train the Newly Hired employees regarding company policies.
  • To conduct/ facilitate trainings and exams to the newly hired operators regarding their respective process.
  • Assist the new operators with their actual hands- on to their respective area.
  • To ensure that the new operators are well trained before endorsing them to their Respective Team Leads.
  • Documents, send reports, check and monitor the new operators for their performance within 3 months.
  • Clerical works, ensure to meet the target schedules for training, examinations and seminars and conduct re qualification exams for old operators.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2010 to July 2011 (8 Months)Duties and Responsibilities:
  • Assisting customers with their concerns.
  • Providing the best resolution with their issue then upsell.
  • To ensure that customer is very satisfied with the given resolution.
  • To provide world class customer service.
Customer Service Representative/ Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2011 to September 2012 (11 Months)Duties and Responsibilities:
  • Assisting customers with their concerns.
  • Providing the best resolution with their issue then upsell.
  • To ensure that customer is very satisfied with the given resolution.
  • To provide world class customer service.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2012 to September 2015 (35 Months)Duties and Responsibilities:
  • Assisting customers with their concerns.
  • Providing the best resolution with their issue.
  • To ensure that customer is very satisfied with the given resolution.
  • To provide world class customer service.
  • E-commerce accounts.
  • Email management.
  • Inbound calls.
  • Chat support.
  • Order management.
  • Tracking information checking.
Customer Service Representative/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to December 2016 (15 Months)Duties and Responsibilities:
  • Assist customers with their technical concerns.
  • Isolating the issue of the customer and providing the best troubleshooting steps and resolution with their issue.
  • Create a case ticket for every customer’s issue.
  • Ensure basic troubleshooting steps has been sent to client’s email address as reference.
  • Do some follow through to client to check resolution has totally fixed the issue.
  • To ensure that issue will be resolved during the first contact.
  • To provide world class customer service.
Customer Service Representative / Sales Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2016 to April 2019 (28 Months)Duties and Responsibilities:
  • Assisting Inside Sales representative with their Client's request.
  • Data Entry on the system. Order entry.
  • Providing quotations per customer/ Inside Sales Representative request.
  • Checking availability of the item in the data base and informing customer about it.
  • Requesting for Mock up/virtual per customer/ Inside Sales Representative request.
  • Doing Special task like campaigns and flyers for customers
  • Doing reactivation call for inactive distributors in the data base. Lead Gen./appointment setting
  • Ensuring all accounts in CRM are updated with their contact person, address and phone number.
  • Assisting customer via Web chat and Incoming phone calls ( if needed )
  • Covering mailbox for an Inside Sales representative who is out of the office and assisting her/his clients via email and outbound phone calls if needed.
  • Assisting customer inquiries/request via email.
  • Ensuring mailbox are updated in a timely manner.
Sales and Production Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to May 2020 (13 Months)Duties and Responsibilities:
  • Data Entry on the system.
  • Order entry
  • Order management
  • Providing sales quotations per client’s request
  • Checking availability of the item in the data base and informing customer about it.
  • Requesting for Mock up/virtual per customer
  • Assisting customer inquiries/request via email.
  • Ensuring all Orders are updated and delivered to clients in a timely manner.
  • Sending follow up emails to Clients and suppliers
Account Manager / Phone, Chat, Email Support / Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2020 to May 2021 (12 Months)Duties and Responsibilities:Customer Service || May 02, 2020 to Sept 30 2020
Account Manager || Oct 5 2020 to May 18 2021
  • Work from home set up
  • Account Management
  • Taking Possible Sales Call and convert to sales if possible
  • Creating Sales Quotes
  • Taking Sup Calls/ Sup Chats to handle and resolve Customer’s concern.
  • Purchasing parts needed to Vendors & Sending Purchase Orders.
  • Creating Shipping Labels for Vendors and RMA Labels for Customers.
  • Answering inbound calls to provide initial assistance to the customer.
  • Transferring calls to the specific Account Manager for better assistance.
  • Chat support.
  • Email Support.
  • Email management
  • Keeping track of the Orders are delivered and received in a timely manner.
  • Admin tasks such as follow ups with Suppliers, Customers to give an update and others.
  • Data Entry
  • Ensuring Data Sheets are updated.
  • Reporting Daily task to the Senior Manager
Marketing Staff / Data researcher/ Analyst / Phone Acquisition
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to May 2021 (4 Months)Duties and Responsibilities:
  • Work from home set up
  • Doing Data research/ analyst task
  • Ensuring the data are correct before sending it for pricing and mailing list.
  • Answering phone call for Acquisition department
  • Doing outbound call for Marketing department.
  • Data Entry using Google sheet
  • Skip tracing, mapping, location check
  • Cold Calling
  • Project Management
Customer Support Experience/VA/Ecommerce Email Support Clothing Account
Industry:ApparelEmployment Period:July 2022 to August 2023 (13 Months)Duties and Responsibilities:
  • Work from home set up
  • Answering Emails in a timely manner via Gorgias
  • Providing the best resolution for customer’s concern
  • Closing/ Reassigning Tickets Accordingly/ Tickets Monitoring  via Gorgias
  • Order Processing via WOS, Shopify, FitShipper                                                       
  • Tracking Orders
  • Inventory Checking
  • Data Entry
  • Processing refunds, Store credit, Gift cards,replacements per Customer's request
 Customer Support/Email and Chat Support (BeanBox) – Part-Time
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2022 to November 2022 (2 Months)Duties and Responsibilities:
  • Work from home set up
  • Answering Emails in a timely manner via ReAmaze
  • Providing the best and applicable resolution to Customer’s concern via Email or Chat  via ReAmaze
  • Closing/ Reassigning Tickets Accordingly/ Tickets Monitoring  via ReAmaze
  • Order Processing via Beanery Admin  & Website
  • Tracking Orders
  • Inventory Checking
  • Data Entry
  • Processing refunds, Cancellation, replacements per Customer's request
  •  
  •  
Customer Support /Email and Chat Support (BeanBox)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2021 to January 2022 (2 Months)Duties and Responsibilities:

  • Work from home set up

  • Answering Emails in a timely manner via ReAmaze

  • Providing the best and applicable resolution to Customer’s concern via Email or Chat  via ReAmaze

  • Closing/ Reassigning Tickets Accordingly/ Tickets Monitoring  via ReAmaze

  • Order Processing via Beanery Admin  & Website

  • Tracking Orders

  • Inventory Checking

  • Data Entry

  • Processing refunds, Cancellation, replacements per Customer's request

  •  

Customer Support/Email and Chat Support (DoseofRoses)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2022 to March 2022 (1 Month)Duties and Responsibilities:

  • Work from home set up

  • Answering Emails in a timely manner via Georgias

  • Providing the best and applicable resolution to Customer’s concern via Email or Chat  via Georgias

  • Closing/ Reassigning Tickets Accordingly/ Tickets Monitoring  via Georgias

  • Order Processing via Shopify

  • Tracking Orders

  • Inventory Checking

  • Data Entry

  • Processing refunds, replacements per Customer's request via Shopify

  • Doing Chargeback via Quick books and Quick books payment

  •  

Coordinator/EA for Grannys/Premier Water Removal
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2021 to November 2021 (6 Months)Duties and Responsibilities:

  • Taking Inbound Calls and assist customers with their concern

  • Schedule Appointment for Customers to the Project Manager in the Calendar for Initial inspection or Demo

  • Call or Message  PM to advise about their scheduled Appointment

  • Data entry

  • Do outbound calls are necessary for follow up or updates.

  • Coordinate concerns to the appropriate department.

Marketing Staff, Data researcher/ analyst/Phone acquisition
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to May 2021 (4 Months)Duties and Responsibilities:

  • Work from home set up

  • Doing Data research/ analyst task

  • Ensuring the data are correct before sending it for pricing and mailing list.

  • Answering phone call for Acquisition department

  • Doing outbound call for Marketing department.

  • Data Entry using Google sheet

  • Skip tracing, mapping, location check

  • Cold Calling

Sales and production Coordinator/ Support/ Personal Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to January 1970 (1 Month)Duties and Responsibilities:

  • Data Entry on the system.

  • Order entry

  • Order management

  • Providing sales quotations per client’s  request

  • Checking availability of the item in the data base and informing customer about it.

  • Requesting for Mock up/virtual per customer

  • Assisting customer inquiries/request via email.

  • Ensuring all Orders are updated and delivered to clients in a timely manner.

  • Sending follow up emails to Clients and suppliers

  • Drop Shipping

Account Manager/Phone/Chat / Email Support/ Sales Rep
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2020 to May 2021 (12 Months)Duties and Responsibilities:
  • Permanent Work from home set up
  • Account Management
  • Training the newbies
  • Creating Sales Quotes
  • Taking Possible Sales Call and convert to sales if possible
  • Process Sales and Enter all data in the system.
  • Taking Sup Calls/ Sup Chats to handle and resolve Customer’s concern.
  • Purchasing parts needed to Vendors & Sending Purchase Orders.
  • Creating Shipping Labels for Vendors and RMA Labels for Customers.
  • Answering inbound calls to provide initial assistance to the customer.
  • Transferring calls to the specific Account Manager for better assistance.
  • Chat support.
  • Email Support.
  • Email management
  • Keeping track of the Orders are delivered and received in a timely manner.
  • Admin tasks such as follow ups with Suppliers, Customers to give an update and others.
  • Data Entry
  • Ensuring Data Sheets are updated.
Customer Service Representative/Sales Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2016 to April 2019 (28 Months)Duties and Responsibilities:

  • Offline agent for Gemline Account.

  • Assisting Inside Sales representative with their Client's request.

  • Data Entry on the system. Order entry.

  • Providing quotations per customer/ Inside Sales Representative request.

  • Checking availability of the item in the data base and informing customer about it.

  • Requesting for  Mock up/virtual per customer/ Inside Sales Representative request.

  • Doing Special task like campaigns and flyers for customers

  • Doing reactivation call for inactive distributors in the data base. Lead Gen./appointment setting

  • Ensuring all accounts in CRM are updated with their contact person, address and phone number.

  • Assisting customer via Web chat and Incoming phone calls ( if needed )

  • Covering mailbox for an Inside Sales representative who is out of the office and assisting her/his clients via email          and outbound phone calls if needed.

  • Assisting customer inquiries/request via email.

  • Ensuring mailbox are updated in a timely manner.

Customer Service Representative/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to December 2016 (15 Months)Duties and Responsibilities:

  • Assist customers with their technical concerns.

  • Isolating the issue of the customer and providing the best troubleshooting steps and resolution with their issue.

  • Create a case ticket for every customer’s issue.

  • Ensure basic troubleshooting steps has been sent to client’s email address as reference. 

  • Do some follow through to client to check resolution has totally fixed the issue. 

  • To ensure that issue will be resolved during the first contact.

  • To provide world class customer service

CSR/ TSR @ T-Mobile General Care
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2011 to September 2012 (11 Months)Duties and Responsibilities:
  •  Assisting customers with their concerns. Providing the best resolution with their issue then upsell. To ensure that customer is very satisfied with the given resolution. To provide world class customer service.
CSR @ AT & T SW Consumer Bronze
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2010 to July 2011 (8 Months)Duties and Responsibilities:
  • Assisting customers with their concerns. Providing the best resolution with their issue then upsell. To ensure that customer is very satisfied with the given resolution. To provide world class customer service.

 
Education History

Field of Study:

Education/Teaching/Training

Major:

Library & information Resources

Graduation Date:

January 2002

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Support, Analytical Skills, B2B Calling, B2C Calling, Back-office, Billing, BPO, Call Center Management, Call Center Operations, Call Handling, Call Management, Citrix CRM, Clerical Skills, Client Servicing, Client Support, Cold Calling, Customer acquisition management, Customer Experience, Customer Handling, Customer Relations, Customer Service, Customer Service Management, Customer Support, Email Support, Chat Support, Phone Support

★★ Intermediate:
Email Support, Chat Support, Phone Support, Data Analysis

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 44.24, Upload: 140.49

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Msi i7

Processor:

Intel Core i7

Operating System:

Windows 10