Candidate No. 396959
PLAY AUDIO
Kurtney

Virtual Assistant

Back-Office Administrator

Skills

★★★ Advanced:

Shopify, Technical Writing, Technical Support, Customer Handling, more

★★ Intermediate:

Order Processing, Shopify, Amazon, Chat Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Kurtney has been doing freelancing for almost 6 years. 
  • She has expertise in customer service, email handling, troubleshoot, technical writing, order processing, document controller, email management, and virtual assistance. 
  • She has experience using mail merge in creating certificates for her previous client. 
  • She has used tools such as mail chimp, Zoho, hubspot, salesforce, kajabi, slacks, and basic CCS and HTML. 
  • She has worked with companies that cater to clients in the US.
  • She can start ASAP. 

Predictive Index Behavioral Profile- Artisan



Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  •  
Behavioral Summary

Kurtney is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Kurtney plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History
TECHNICAL WRITER
Industry:Computer / Information Technology (Software)Employment Period:August 2016 to April 2018 (20 Months)Duties and Responsibilities:
  • Prepare instruction manuals and other supporting documents to communicate complex and technical information more easily.
  • Create API documents and Standard Operations Policy
  • Proofreading technical documents.
VIRTUAL ASSISTANT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2016 to April 2020 (48 Months)Duties and Responsibilities:
  • Administrative Assistant - ad hoc tasks.
  • Technical Writer – create API documentation and User Manual.
  • Shopify Builder - create shopify pages (GEM pages) using CSS & HTML
  • Amazon Virtual Assistant - boosts product reviews.
  • Appointment setter – setting up an appointment meeting with the prospect clients (ring central, sales dialer, google hangouts, skype)
  • Customer Service – handles customer complaints and queries, follow up orders and contract renewals.
  • Email handling – creating and sending newsletters to the customers, creating introductory letters, proposal letters, follow up letters and renewal letters. (mail chimp, Zoho, Gmail)
  • Chat Support– pre-sales and customer support. 
CUSTOMER SERVICE ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 1970 to January 1970 (1 Month)Duties and Responsibilities:
  • Tier 2 Technical Support – Provided business-clients with efficient support – Responded to phone calls, emails, troubleshoot modems, cable boxes, email issues, phone issues. Effectively communicates and solves technical issues. Accurately documented all technical support and customer’s help-desk interaction
  • Customer Service – handles customer complaints and queries. Setting up an appointment for an on-site technician. Process move up requests for emergency issues. Create and follow up a report for chronic issues. Ensure customers satisfaction throughout the call. 
Concentrix
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to December 2014 (18 Months)Duties and Responsibilities:
  • Technical Support Representative – Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, courteousness, and creativity. Troubleshoot SOHO (small office home office) networking devices. Accurately documented all technical support and customer’s help-desk interaction
  • Customer Service – Responds to all customers’ queries, concerns, and complaints. Ensure their concern will be dealt accordingly, providing a prompt solution to their issue. Rewarded as Customer Service Satisfaction Champion because of the excellent feedback from the customers.
  • Sales Representative – creating the needs of the customer, receives an average of 30 calls a day to business and private individuals need to close at least 6 sales for good and services a day. Became a part of the ELITE team by hitting more than the sales quota. 
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 2013

Located In:

Philippines

License and Certification:

LICENSE PROFESSIONAL TEACHER PRC LICENSE: 1734800

Skills

★★★ Advanced:
Shopify, Technical Writing, Technical Support, Customer Handling, Customer Experience, Email Handling

★★ Intermediate:
Order Processing, Shopify, Amazon, Chat Support, Inbound Calls, Outbound Calling

Work at Home Capabilities

Internet Bandwidth:

15 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 11.25, Upload: 1.05

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel Core i5

Operating System:

Windows 10