Candidate No. 396217
PLAY AUDIO
Francis Ace

Marketing

Technical Support Specialist

Skills

★★★ Advanced:

Customer Service, Customer Support, Technical Support, Email management, more

★★ Intermediate:

Administrative Support, Social Media Management, Social Media Marketing, Social Media Optimization, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

US Eastern Standard Time, Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $12.41 per hour or $1075.64 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Francis has been working since 2012 and his work experiences revolves around Technical support and customer support within Consulting, Apparel, and  Telecommunications industries.
  • He honed his skills in Customer service management, Inbound calls management, Technical support, email, and chat support.
  • Has experience working for a US client
  • Managed incoming calls and resolve customer technical concerns.
  • He is versed in Software tools:
    • Zendesk 
    • Salesforce
    • Intercom
    • Rescue
    • Quick view, 
    • Slack 
  • He can start Immediately 
Employment History
SOCIAL MEDIA MANAGER
Industry:Advertising / Marketing / Promotion / PREmployment Period:July 2021 to September 2022 (14 Months)Duties and Responsibilities:

Main Tasks:

• Manage Social Media Accounts, pages, and groups

• Generate followers and members for the Social Media pages and groups

• Ensured consistent upload of advertisements

• Created advertisements and e-brochures for the company

• Used Canva to graphical contents for posting

• Entertain client queries via messenger

Customer Service Representative
Industry:ApparelEmployment Period:April 2020 to August 2022 (28 Months)Duties and Responsibilities:

Answered calls using Dialpad

Answered chats and emails using Zendesk

and ensuring that customer’s concerns were addressed in the most satisfactory manner 

Technical Support Representative
Industry:Not ApplicableEmployment Period:November 2012 to April 2017 (53 Months)Duties and Responsibilities:
  • To answer incoming calls and resolve customer technical concerns.
Customer support representative
Industry:TelecommunicationEmployment Period:April 2017 to February 2020 (34 Months)Duties and Responsibilities:
  • To answer incoming calls and answer all customer queries, whether technical or billing concerns
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

April 2019

Located In:

Philippines

License and Certification:

Microsoft Technology Associate (Database Base Administration Fundamentals)

 

Skills

★★★ Advanced:
Customer Service, Customer Support, Technical Support, Email management, Chat Support

★★ Intermediate:
Administrative Support, Social Media Management, Social Media Marketing, Social Media Optimization, Video Editing, Graphic Design, Graphic Ads, Ad Campaign

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

MSI

Processor:

I7 6700k

Operating System:

Windows 10