Recruitment

• Source potential candidates using different job boards and social media platforms (Jobstreet, Indeed, Onlinejobs PH, LinkedIn (Recruiter Lite, Kalibrr, Facebook)
• Create job descriptions and identify required skills based on the client’s needs
• Screen candidates’ resumes and job applications
• Conduct initial and final interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule
• Act as a point of contact and build influential candidate relationships during the selection process
• Conduct data analysis for each role
• Job offer and onboarding

People Operations

• Create and implement HR policies
• Create and constantly update SOPs (Notion)
• Employee engagement
• Keep the HR 201 file confidential and updated
• Create scorecards for performance evaluations/reviews
• Conduct performance review discussions
• Attendance and timekeeping
• Analyze surveys for the company’s improvement
• Email and calendar management
• Other related tasks

• Ensure customer queries are answered to their satisfaction
• Manage large amounts of incoming calls 
• Use a variety of systems to access the details of customers 
• Promote certain financial products and services 
• Handle customer complaints 
• Refer customers to supervisors or other departments when necessary and review/make changes to the accounts of customers

• Take customer concerns and respond with straight-to-the-point and concise emails 
• Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints
• Provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Take the extra mile to engage customers

• Recruit and interview prospective employees for agent positions (CSR/TSR)
• Determine the appropriate match of applicant skills to job responsibilities and support the administration of pre-employment testing and behavioral interviewing
• Partner with the site management to understand and anticipate recruiting needs and ensure appropriate applicant flow 
• Support recruiting supervisor and manager in administration of all recruiting and employment activities
• Endorse potential hires for physical and medical examination and background check via vendor provider
• Assist the new-hire trainer in conducting and facilitating new-hire orientation
• Collect, sort, and organize pre-employment requirements and make sure that everything will be submitted
• Maintain and update the recruitment trackers

Recruitment

• Maintain human resources records by maintaining applications, resumes, and applicant logs
• Maintain manager and employee confidence by keeping human resources information confidential
• Source passive and active applicants via different recruitment strategies
• Administer tests 
• Endorse applicants to the department head for the second-level interview process
• Prepare and orient applicants for the teaching demo
• Maintain and update the recruitment trackers

Employee Engagement

• Assist in various projects which aim to increase employee engagement 
• Organize and coordinate large projects at pace in addition to a positive and can-do attitude
• Build effective relationships and has the ability to influence at all level
• Identify new and innovative ways in which to support staff well-being and engagement
• Collaborate with the suppliers for a successful event

• Know the different types of SEO and how to work with each one
• Improve the site structure and usability of a website
• Analyze a website’s SEO performance and do SEO audits
• Perform keyword research and find which keywords to target
• Optimize web pages
• Improve the internal link structure of a website
• Optimize content for both search engines and users
• Monitor the rankings of a website in the various search engines
• Be informed of changes in the SEO ranking factors and new developments in SEO
• Create, analyze and interpret SEO reports using Google Analytics and other reporting tools
• Navigate various SEO tools like Google Search Console, Google Analytics, Bright Local, Copyscape, WhiteSpark, Ahrefs, Moz, Majestic, etc.
• Work with WordPress
• Work closely with the other members of the digital marketing team

• Reach out to influencers and offer sponsored posts
• Basic social media management
• Do local citations
• Optimize Google Maps listing
• Link building

• Manage the social media profiles (Facebook, IG, LinkedIn, Meetup)⁣⁣
• Create content to be posted to different social media platforms
• Manage and create social media calendar
• Organize documents and filing system 
• Create graphics on Canva
• Manage meeting during webinars
• Increase followers organically
• Manage, engage, and serves as a moderator of the community (Facebook)