· Maintaining routes and monitoring the routes.

· Inbound and outbound calls.

· Schedule a delivery of merchandise with the customer via call, SMS, and

E-mails

· Delivery Monitoring - ensure that truck delivery is on time and profit is

on target

· Assisting the drivers and the warehouse team in regards with the

merchandise for delivery.

· Assisting in inbound merchandise in the Warehouse.

· Creating the Certificate of Insurance.

· Coordinates with the vendors and the shipper

· Handles escalation cases and emails from clients and customers.

· Handles issues and resolution to ensure department and customer needs

• Responsible for end to end transaction processing.
• Encoding and processing all the transaction and receipts monthly using SAP Business Online.
• Assists in the administration of spare parts database, inventory and all Service records documentations and maintain data accuracy.
• Prepares service quotations for business partners and customers.
• Handles all sorts of customer complaints and at the same time responsible in instigating resolution whenever necessary.
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Handles issues and resolution to ensure department and customer needs.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

• Responsible in outgoing call.
• Contact businesses or private individuals by phone.
• Handle the customer inquiries both telephonically.
• Enter new customer information into system.
• Research required information using available resources.