Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2006 to October 2009 (40 Months)Duties and Responsibilities:Payment Collection: Contact customers with overdue credit card and auto loan payments through phone calls, emails, and letters. Negotiate payment arrangements, secure payments, and follow up on outstanding balances to ensure timely collection.
Payment Plan Setup: Assess customers' financial situations and provide guidance on setting up manageable payment plans or restructuring existing arrangements. Educate customers on available options, terms, and conditions to facilitate informed decisions
Candidate No. 384577
PLAY AUDIO
Bernadette
Administrative
Lead Generation Specialist
Executive Assistant
Skills
★★★ Advanced:
Customer Service, Customer Support, Customer Handling, Customer Experience, more
★★ Intermediate:
Social Media Management, Social Media Marketing, Graphics, Video Editing, more
Hourly Rate Gauge
Today's value AUD $14.88
$13.13
if $ 1 = PHP 42$16.43
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $14.88 per hour or $1289.32 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
- Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
- Phone and email handling
- Technical Support
- Customer Handling
- She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
- Lead Generation
- Social Media Management (Facebook and Instagram)
- Admin Support
- Email Marketing
- Transcription
- Basic Graphic Designing using Canva
- Customer care
- Email correspondence
- Preparing quotations
- Invoicing
- Taking Minutes of the Meetings
- She is adept in using the tools/applications like:
- HubSpot (CRM)
- Zendesk
- Social Media Platform
- WordPress
- MailChimp
- MS Office: Word, Excel, & Outlook
- Google Apps: Docs, Sheets, and Calendar
- MYOB
- She can start immediately.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Bernadette will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Collection Specialist
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2009 to November 2009 (9 Months)Duties and Responsibilities:Customer Inquiry Handling: Serve as the primary point of contact for customers, addressing inquiries related to phone plans, billing, account management, and technical issues via phone calls. Listen actively to customer concerns, gather information, and provide accurate and timely solutions.
Phone Plan Assistance: Assist customers in understanding their phone plan features, benefits, and billing details. Provide recommendations or upgrades based on customer needs and preferences.
Troubleshooting: Troubleshoot technical issues related to phone plans, such as network connectivity, device settings, and app functionality. Diagnose problems, escalate complex issues as needed
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2011 to September 2013 (24 Months)Duties and Responsibilities:Customer Inquiry Handling: Serve as the first point of contact for customers, addressing inquiries related to shipping, deliveries, and logistics via phone calls. Listen attentively to customer concerns, gather relevant information, and provide accurate and timely solutions.
Shipping Concern Resolution: Identify and analyze shipping issues or concerns reported by customers, such as delays, damages, or tracking inquiries. Collaborate with logistics teams, carriers, and other stakeholders to resolve issues efficiently and proactively communicate solutions to customers.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2013 to March 2018 (53 Months)Duties and Responsibilities:Customer Service:
Address customer inquiries related to gas and electricity bills, usage, and account details.
Provide accurate information, resolve billing discrepancies, and ensure customer satisfaction.
Service Transfers:
Assist customers in transferring their gas and electricity services from one address to another.
Coordinate with internal departments and external service providers to facilitate smooth transfers.
Payment Collection and Plans:
Collect past due amounts from customers and negotiate payment arrangements or installment plans.
Educate customers on payment options, terms, and conditions to support financial stability.
Sales and Customer Retention:
Proactively engage customers to transfer their gas and electricity services to our company.
Highlight service benefits, promotions, and competitive advantages to convince customers and achieve sales targets.
Travel Coordinator
Industry:Travel / TourismEmployment Period:March 2018 to August 2018 (5 Months)Duties and Responsibilities:Relationship Management: Build and maintain strong relationships with club members through regular communication and personalized interactions. Foster a positive and welcoming environment that promotes member satisfaction and loyalty. Documentation and
Administration: Maintain accurate records of member interactions, holiday bookings, and membership details using CRM systems or databases. Process payments, manage invoices, and ensure compliance with membership policies and procedures.
Customer Service Excellence: Provide exceptional customer service by addressing member inquiries, resolving issues promptly, and exceeding service standards. Anticipate member needs and proactively offer recommendations or solutions to enhance their holiday experience.
Account Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2018 to March 2022 (42 Months)Duties and Responsibilities:Client Relationship Management: Serve as the primary point of contact for business clients in Australia, building and maintaining strong relationships. Facilitate connections and partnerships between clients and other businesses for trading opportunities. Billing and Fee
Collection: Answer client queries regarding billing, invoices, and payment processes promptly and professionally. Ensure accurate invoicing, monitor payment statuses, and follow up on overdue accounts to facilitate timely fee collection.
Customer Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction. Collaborate with internal teams to coordinate responses and solutions to client requests or concerns.
Documentation and Reporting: Maintain accurate records of client interactions, billing activities, and trading connections. Prepare reports on billing status, fee collection efforts, and client feedback for management review.
Lead Generation/General Admin
Industry:Healthcare / MedicalEmployment Period:February 2020 to May 2022 (27 Months)Duties and Responsibilities:LinkedIn & Facebook Research and Growth Hacking: Conduct research and analysis on LinkedIn and Facebook to identify target audiences, industry trends, and growth opportunities. Implement growth hacking techniques to increase engagement, visibility, and follower base on both platforms.
Lead Generation: Develop and execute lead generation strategies to attract potential clients or customers. Utilize LinkedIn and Facebook advertising, content marketing, and outreach campaigns to capture and nurture leads.
Collaboration and Reporting: Collaborate with marketing and sales teams to align social media and lead generation efforts with overall business goals. Prepare regular reports and presentations on social media and lead generation performance, highlighting key metrics and recommendations for improvement.
General Virtual Assistant/Executive Assistant
Industry:OthersEmployment Period:December 2021 to May 2022 (5 Months)Duties and Responsibilities:Social Media Management/Strategy: Develop and implement social media strategies to enhance brand visibility and engagement. Create graphics, schedule posts, and monitor performance metrics. Stay updated with social media trends and best practices.
Email Marketing: Plan and execute email marketing campaigns to nurture leads and engage existing clients. Design email templates, write compelling copy, and analyze campaign performance.
Graphic Design: Design visually appealing graphics for social media, marketing materials, and website content. Ensure brand consistency across all visual elements.
WordPress Website Management: Update content, and graphics
Admin Tasks: Assist with administrative duties such as scheduling, email management, and client communications.
Lead Generation / Non-Verbal Outreach Specialist
Industry:Computer / Information Technology (Software)Employment Period:November 2022 to January 2023 (2 Months)Duties and Responsibilities:Work with Linkedin Sales Navigator lists and find appropriate companies that fit the prospecting profile
Identify and enroll the most suitable contacts into a specific marketing campaign
Ensure day-to-day reporting on opportunities identified, organizations engaged, contacts engaged, etc
Admin Assistant
Industry:Consulting (Business & Management)Employment Period:October 2021 to August 2023 (22 Months)Duties and Responsibilities:Admin Work: Process applications, create quotes, and prepare invoices with accuracy and attention to detail. Preliminary Site Investigation: Order and research information, issue reports, and type detailed findings.
Email Management - Sales Accrual: Monitor and manage emails related to sales accrual, ensuring invoices are accurately billed and reconciled.
Reconciliation of Charges: Verify and reconcile charges in Dye & Durham for ordered land titles, ensuring accuracy and completeness.
Inbound and Outbound Calls: Handle incoming inquiries and conduct outbound calls as needed, providing excellent customer service and support.
Documentation and Reporting: Maintain records, prepare reports, and document findings from site investigations and administrative tasks.
Coordination: Collaborate with internal teams and external stakeholders to facilitate smooth operations and project coordination.
Project Coordinator
Industry:Construction / Building / EngineeringEmployment Period:July 2023 to September 2024 (14 Months)Duties and Responsibilities:Email Management: Monitor and manage emails, prioritize correspondence, and respond promptly to inquiries.
Sending Invoices and Quotations: Prepare and send invoices to clients, ensuring accuracy and timely
delivery. Create professional quotations based on client requirements.
Supplier Interactions: Obtain quotations from suppliers, negotiate prices, and facilitate communication to ensure timely procurement of goods or services.
Administrative Support: Assist with administrative tasks such as scheduling appointments, organizing files, and maintaining records.
Collaboration: Coordinate with team members and external stakeholders to ensure smooth operations
and project completion.
Council and Private Certifier Communication: Liaise with councils and private certifiers to facilitate project approvals, permits, and compliance requirements.
Coordinate documentation submission, follow up on
applications, and maintain updated records of communications
Education History
Field of Study:
Computer Science/Information Technology
Major:
Not Applicable
Graduation Date:
November 2005
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer Service, Customer Support, Customer Handling, Customer Experience, Administrative Support, Collections
★★ Intermediate:
Social Media Management, Social Media Marketing, Graphics, Video Editing, Transcription, WordPress, Ontraport, MailChimp, Lead Generation, MYOB
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Download: 194.08mbps , Upload: 143.71mbps
Internet Type:
Fiber
Hardware Type:
Desktop
Brand Name:
HP
Processor:
Intel Core i5
Operating System:
Windows 10
Evaluation Comment
Bernie has been working for almost 10 years in the BPO Industry as a Customer Service Representative where she does the following tasks:
She started her remote job in 2020 as a Lead Generation and General Virtual Assistant where she was able to perform the following:
She is adept in using the tools/applications like:
HubSpot (CRM)
Zendesk
Social Media Platform
WordPress
MailChimp
Otter
She can start immediately.
Predictive Index Behavioral Profile- Artisan
Strongest Behaviors
Behavioral Summary
Bernadette is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Bernadette plans ahead, double checks, and follows up carefully on decisions and actions.