Candidate No. 380437
PLAY AUDIO
Mianne Lou

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Customer Handling, Customer Experience, Leadership, more

★★ Intermediate:

Administrative Skills, Administrative Support, Email Handling, Training, more

Hourly Rate Gauge

Today's value  AUD $8.30

$7.64

if $ 1 = PHP 42

$8.74

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $8.30 per hour or $719.52 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Mianne has over nine years of experience in the customer service industry

She first worked for a BPO company in 2007 providing support to Telco clients in the US

Handled inbound and outbound calls

Responded to customer queries regarding their account, bill, and service offerings

She was also selected as a Subject Matter Expert where she acted as an assistant team lead

Performed side by side monitoring of agents

Conducted coaching and feedback to agents in their team

She is open for both part-time and full-time positions and is available to start immediately

Predictive Index Behavioral Profile- Specialist
 https://www.predictiveindex.com/reference-profile/specialist/


Strongest Behaviors
 

  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.



Behavioral Summary
 

Mianne Lou is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mianne Lou, who takes responsibilities very seriously.

Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2020 to March 2021 (13 Months)Duties and Responsibilities:
  • Mortgage Account/ Back Office
  • Monitor emails and respond to clients
  • Outbound calls to Bank for approval of mortgage
  • Compile documents and detailed checking of documents for the approval of mortage
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2018 to September 2019 (9 Months)Duties and Responsibilities:
  • Retail Account
  • Handles email, respond to clients and customers
  • Handles after sales order (replacement, return, swap and additional order)
  • Monitor customer feedback page and respond to FAQs of their website
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to October 2018 (7 Months)Duties and Responsibilities:
  • Handles Inbound and Outbound calls
  • Handles emails and respond emails to clients
  • Compile documents and detailed checking of documents
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to February 2018 (6 Months)Duties and Responsibilities:
  • Mortgage Account/ Back Office
  • Handles emails and checking documents for the approval of the mortgage
  • Compile documents and detailed checking of documents
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2011 to May 2017 (67 Months)Duties and Responsibilities:Senior Customer Service Representative and Customer Service Officer
  • Handles Inbound and Outbound calls
  • Responds to customer calls using product knowledge and resolves customer questions and inquiries
  • Skilled in multiple skills (different retail partner or LOB; health insurance)
  • Responds and monitor emails and coordinate it with different departments.
  • Manage and resolve after sales service of clients
Subject Matter Expert
  • Cascading product updates
  • Monitoring Team Scorecard (Quality Scores, AHT, Reliability etc.)
  • Provide feedback to CSR’s (Coaching, SBS and RBS)
  • Respond to Client escalations
  • Trained in Supervising a Team and handle Supervisor Escalation
  • Managing Queue and submitting daily report
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Management

Graduation Date:

March 2005

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Customer Handling, Customer Experience, Leadership, Customer Support, Phone Support, Email Support

★★ Intermediate:
Administrative Skills, Administrative Support, Email Handling, Training

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Intel Core i3

Operating System:

Windows 10