Industry:Computer / Information Technology (Software)Employment Period:January 2001 to January 2012 (132 Months)Duties and Responsibilities:
Technical Enterprise Support Consultant / Engineer
- Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
- Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
- Provide solutions and strategy to the client based on the requirement/project of clients
- Able to implement different kind of Storage SAN Systems (fiber, iscsi)
- Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)
Technical Enterprise Support Engineer Server and Storage
- Trained and Certified Engineer in Server and Storage of DELL and HP Systems
- Assisted client with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions.
- Built, maintained, Computer Server systems to improve availability , performance and efficiency of operation.
- Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
- Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
- Trained to handle pressure in critical situation. And can work in scheduled time
- Jesus Jr. is working as a Principal Consultant.
- He is a technical Lead and doing L2 & L3 infrastructure Support.
- He provide support for Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform).
- He is involved in providing daily monitoring of Backup using CommVault backup Software.
- He provides support for Active Directory and Azure Active Directory; Enterprise Email System (Exchange 2010, Exchange 2013, Exchange Online) ; M365 / Office 365.
- He do daily support of VMware and Citrix and provide support to virtual application deployed to production Citrix Xenapp.
- He is proficient in using:
- VMware - 10yrs
- Active Directories - 10yrs
- Citrix - 10yrs
- Office 365 - 2yrs
- Team Viewer - 10yrs
- Event Viewer - 10yrs
- He has experience in creating user and assigning license to the user in Office 365.
- He also have knowledge in SCCM and WSUS.
- He needs 30 days notice.
Predictive Index Behavioral Profile - SpecialistStrongest Behavior
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryJesus Jr. is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jesus Jr., who takes responsibilities very seriously.
A modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside of their expertise, they’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Jesus Jr. will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Jesus Jr. will carefully plan the implementation to minimize problems and maximize results.