Candidate No. 377147
PLAY AUDIO
Paul Aries

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Experience, Customer Handling, Email Handling, Chat Support, more

★★ Intermediate:

Virtual Assistant Skills, Data Entry, more

Hourly Rate Gauge

Today's value  AUD $10.93

$9.83

if $ 1 = PHP 42

$11.81

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.93 per hour or $947.44 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
  • He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
  • Has worked with US, AU and UK based company in the Philippines
  • Proficient in Software tools like: 
    • Asana
    • Ring Central
    • Zendesk
    • G-suite
    • Slack
    • MS Word
    • MS Excel
  • He can start after 1 week notice

 
Employment History
Hotel Reservation Supervisor
Industry:Hotel / HospitalityEmployment Period:December 2006 to November 2008 (23 Months)Duties and Responsibilities:
  • Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
  • Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
  • Assuring that employees are working with ethics that are in line with the company's mission and vision.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2008 to February 2020 (134 Months)Duties and Responsibilities:
  • Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
  • Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.
Inbound Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2011 to July 2012 (16 Months)Duties and Responsibilities:
  • Memorized the entire product and service line of the company, including prices and special discounts.
  • Provided client support on a wide range of company products, resolving issues at a 90% rate.
  • Awarded “Fastest Learner” award during the first month of intern training
  • Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.
Chat and Email Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2016 to March 2017 (13 Months)Duties and Responsibilities:
  •  Help the company with providing exceptional customer service thru chat and email.
  • Manages up to 100 client contacts per day by using Zendesk as a CRM.
  • Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work
Senior Customer Service Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2017 to August 2018 (15 Months)Duties and Responsibilities:
  • Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
  • Received an average 87% customer satisfaction rating, 15% higher than the company average
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2020 to June 2021 (11 Months)Duties and Responsibilities:
  •  Improve customer experience by taking inbound and outbound calls.
  • Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.
Education History

Field of Study:

Education/Teaching/Training

Major:

Not Applicable

Graduation Date:

April 2006

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Customer Handling, Email Handling, Chat Support

★★ Intermediate:
Virtual Assistant Skills, Data Entry

Work at Home Capabilities

Internet Bandwidth:

15 Mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

AMD Ryzen 5 3500U

Operating System:

Windows 10