Candidate No. 370717
PLAY AUDIO
Roschelle

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Customer Support, Team Management, Operations Management, more

★★ Intermediate:

Excel VBA, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
She is proficient in doing tasks such as
  • Telemarketing
  • Customer Service
  • Phone Support
  • Outbound Calls
  • Appointment Setting
She is skilled in using tools such as
  • MS Word
  • MS Excel
  • CRM
  • Inhouse dialer tool
Most successful projects/campaigns
  • She has been promoted as a Team Manager after of 5 months being a top Sales Agent
She also have knowledge in doing:
  • Data Mining
  • Lead Qualifying
  • People Management
  • Team Management
She possesses excellent communication skills and she is confident in presenting herself during the interview.
Employment History
Reservations Department Representative
Industry:Hotel / HospitalityEmployment Period:June 2020 to March 2021 (9 Months)Duties and Responsibilities:
  • Checks guest's reservation on a daily basis.
  • Responds to guests messages and inquiries.
  • Calls/text guests using Google voice.
  • Confirms guests booking and sending them Electronic Door Keypad lock codes.
  • Creates and updates Guidebooks using Hostfully.
  • Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
  • Checking bookable houses.
  • Accepting payments and deposits.
  • Order supplies for all of the properties as per the housekeeper's requests.
  • Process refunds to guests and file claims for damage.
  • Responds to guests reviews.
  • Make sure to keep Super host status and ratings by removing bad reviews.
TELEMARKETER
Industry:Law / LegalEmployment Period:August 2017 to September 2017 (1 Month)Duties and Responsibilities:
  • Promote migration and visa services globally
  • Persist in sales even in the face of failure
  • Chase leads and follow up with phone calls
  • Schedule appointments and meetings as necessary
  • Answer queries from clients
  • Find ways to sell products in the face of a down market
  • Demonstrate superior time management skills and meet sales deadlines
PHONE SUPPORT PROFESSIONAL
Industry:Transportation / LogisticsEmployment Period:February 2018 to May 2020 (27 Months)Duties and Responsibilities:
  • Calling agents to see if parcels are at the location and marking them in the system accordingly.
  • Booking couriers to go and collect parcels.
REAL ESTATE VA
Industry:Property / Real EstateEmployment Period:July 2017 to October 2018 (15 Months)Duties and Responsibilities:
  • Cold calling leads who might be interested in selling or buying new properties
  • Call leads who might need help to manage their rental properties
  • Sends free market updates via email
  • Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
  • Sends email to my client for prospect sellers that need to have an appraisal
  • Sets up appointments for my client to visit the property
  • Conduct follow ups on leads
TEAM MANAGER
Industry:Law / LegalEmployment Period:August 2015 to February 2017 (18 Months)Duties and Responsibilities:
  • Live calls monitoring
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Monitored incoming calls and provided feedback to associates to improve quality of service.
  • Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
  • Facilitated weekly meetings to communicate team performance goals and results.
SALES PROFESSIONAL
Industry:TelecommunicationEmployment Period:August 2010 to December 2013 (40 Months)Duties and Responsibilities:
  • Inbound calling for a US Telecom Company ( Sprint )
  • Upselling of products like phones ,plans , broad bands and accessories
  • Process orders
  • Take payments
  • Track orders
  • Handles billing inquiries and payments
TELEMARKETER/ LEAD QUALIFIER/B2C
Industry:Banking / Financial ServicesEmployment Period:December 2013 to August 2015 (20 Months)Duties and Responsibilities:
  • B2C outbound calling
  • Verify customers application that was submitted online
  • Check if they qualify for a loan by checking their credit report
  • Transfer to lender
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

HOTEL AND RESTAURANT MANAGEMENT

Graduation Date:

June 2000

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Customer Support, Team Management, Operations Management, Real Estate, Telemarketing

★★ Intermediate:
Excel VBA

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/9324089939

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

i5 8th gen

Operating System:

Windows 10