Industry:Not ApplicableEmployment Period:December 2022 to July 2023 (7 Months)Duties and Responsibilities:
- Order processing and customer account management
- Overseeing a range of responsibilities for the Sales Team and ensuring adherence to business policies.
- Tasks involved live chat operation, supervising work hours and on-call schedules
- Authorizing order processing and coordinating time-off requests, managing sales and marketing
- Refund and exchange data - assisting with paperwork for potential clients
- Account Management - conducting marketing analysis, and spearheading customer Customer Relations retention initiatives.
- Monitoring billing and order fulfillment collections, while also identifying potential bidding opportunities for the Contracts Manager.
- Kriz has a Bachelor's Degree in Information Technology
- She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
- Phone Support
- Inbound calls
- Outbound calls
- Email and Chat Support
- Customer Service Representative
- Technical Support
- Pre-sales office
- Quote Specialist
- Senior Quality Specialist
- She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to
- Generate Sales Reports
- Gather information of their client
- Analyze the performance of sales
- Scheduling discovery calls in behalf of her clients
- She has also exposure on doing sales quote for companies who manufacture cable wires
- She has a background handling American Clients.
- She has a background using ticketing tools
- She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
- She has a good communications skills.
- She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.
Predictive Index Profile - PersuaderStrongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral SummaryKrizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.