Candidate No. 364339
PLAY AUDIO
Eileen Suzanne

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Zendesk, Google Sheets, CRM, Salesforce CRM, more

★★ Intermediate:

Customer Service, Email Support, Chat Support, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
She is an experienced Customer Service Representative and has acquired experiences in:
  • Team Management
  • People Management
  • Customer Service
  • Phone Support
  • Administrative Support
She has handled accounts like:
  • US Telecommunications
  • US Bank/Credit
  • US Insurance
  • US Healthcare
She is now working as a Team Leader handling 41 agents

She possesses good communication skills

She is employed and needs 2 weeks to render for her resignation
Employment History
Subject Matter Expert
Industry:TelecommunicationEmployment Period:March 2012 to March 2014 (24 Months)Duties and Responsibilities:
  • Took over escalation calls
  • Discuss the breakdown of the bills and offer a different set of bundle to add to their services. 
  • Process payments by gathering details of their card. 

 

Banking Officer
Industry:Banking / Financial ServicesEmployment Period:April 2014 to March 2015 (11 Months)Duties and Responsibilities:
  • Maintains customer records by updating account information.
  • Provide inbound customer support billing inquiries, policies/procedure, account activation, balance transfer.
  • Follow structural call handling procedures, scripts, transfer protocol and call-related processes that lead to customer satisfaction and call resolution.
Healthcare Specialist
Industry:Healthcare / MedicalEmployment Period:April 2016 to May 2017 (13 Months)Duties and Responsibilities:
  • Follow up on the claim of the nurses/doctors. 
  • Provided the charges, benefits, and eligibility associated with patients' insurance.
  • Ensure confidentiality of patient’s information/bank/details, contact numbers, and other personal information.

     

Fraud Specialist
Industry:Banking / Financial ServicesEmployment Period:September 2016 to May 2017 (8 Months)Duties and Responsibilities:
  • Detect early signs of fraudulent activity
  • Review the credit history of the customer 
  • Thorough verification on the caller.  
Team Leader
Industry:TelecommunicationEmployment Period:December 2017 to August 2020 (32 Months)Duties and Responsibilities:
  • Make sure to have reached the quota on a daily basis
  • Send an intraday report to check productivity
  • Send end of day report.
  • Directly report to the client for any issues arise on the leads that were given
  • Send an update or insights of the merchant. 
  • Do time adjustment for 43 agents.
  • Distribute the leads to the team equally
Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Zendesk, Google Sheets, CRM, Salesforce CRM, 3CXPhone, Customer Support

★★ Intermediate:
Customer Service, Email Support, Chat Support

Work at Home Capabilities

Internet Bandwidth:

15 Mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/10006058596

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Dell

Processor:

intel (R) Core (tm) i7-3740QM

Operating System:

Windows 10