Candidate No. 362661
PLAY AUDIO
Rose Marie

Customer Support

Lead Generation Specialist

Skills

★★★ Advanced:

Administrative Skills, Administrative Support, Chat Support, Customer Handling, more

★★ Intermediate:

Zoho CRM, YouTube, Asana, Back-office, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $14.88 per hour or $2578.63 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Rose has been doing lead generation and data mining since 2015
  • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
  • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
  • Made outbound calls to gather more information about the lead not found online
  • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
  • She also has experience with Hunter.io, email finder, excel
  • She is open for both part-time and full-time positions and is available to start immediately
  • 70 connects in a week, can setup 2-3 appointments per week (working part-time)
  • She has experience closing deals by herself. She is able to close 2-3 deals in one month
Predictive Index Behavioral Profile-  Guardian
https://www.predictiveindex.com/reference-profile/guardian/
 

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
  • Rose has been doing lead generation and data mining since 2015
  • Worked for a US-based, and AU-based client doing lead generation for a company selling solar equipment, digital marketing firm, and medical staffing agency 
  • Researched contact information like personal email addresses and phone numbers of potential leads provided by the client
  • Made outbound calls to gather more information about the lead not found online
  • Has extensive hands-on experience with, HubSpot, LinkedIn, Apollo.io, Zoho, and Salesforce CRM
  • She also has experience with Hunter.io, email finder, excel
  • She is open for both part-time and full-time positions and is available to start immediately
  • She consistently meets the quotas, 500 leads per week, 300 of which are warm to hot leads
  • She has experience closing deals by herself. She is able to close 2-3 deals in one month
Predictive Index Behavioral Profile-  Guardian
https://www.predictiveindex.com/reference-profile/guardian/
 

Strongest Behaviors

  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rose Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

 
Employment History
Data Mining/Data Entry Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2016 to May 2017 (10 Months)Duties and Responsibilities:
  • Data Collection using Search Engines and other Social Media Platforms
  • Updating leads using ZOHO CRM and Google Spreadsheet
  • To scrape and get all details, info of Job posts under Gumtree using VPN
  • Update and Edit leads under Personal Platform Found Pinoy.
Sales Chat Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2014 to February 2015 (8 Months)Duties and Responsibilities:
  • Evaluating an account
  • Processing of payments using credit cards
  • Account Plan changes and subscription
  • Scheduling the dispatch team for Installation and repair
  • Checking for the serviceability of the area.
Finance Specialist / Customer Support Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2010 to December 2010 (11 Months)Duties and Responsibilities:
  • Evaluating an account, processing of payments using credit cards and wired checking account.
  • Hard core support for technical problems of customer’s phones.
  • Answer all the concern questions and claims they have for the service we provide.
  • Give the customers the world class call support & handling.
  • Processing sales and orders.
  • Establish prices of goods, services or admission and tabulate bills.
  • Scheduling the dispatch team for Installation and to check the availability of the area.
Finance Specialist / Hard core Support Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2008 to December 2008 (6 Months)Duties and Responsibilities:
  • Provides information to the public on services available.
  • Evaluating an account
  • Schedule customer’s payment plan.
  • Plan exchange and subscription
  • Deactivation and Activation of an account
  • Technical support for the service that we provide the customers.
  • Processing of payments using credit card.
  • Processing the customer’s return exchange, insurance, and repair.
  • Processing of sales and orders.
  • We build a friend or family like atmosphere with a customer to provide a world class service.
Partnership Coordinator
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to September 2016 (1 Month)Duties and Responsibilities:
  • Call Australian companies and ask the HR Manager's contact details.
  • Inviting the HR Managers for Leadership and Management events.
  • Data Collection using Search Engines and other Social Media Platforms
  • Updating all Leads using Salesforce
Quality Assurance
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2015 to January 2015 (1 Month)Duties and Responsibilities:
  • Call Listening
  • Evaluating a call recording according to scoreboard provided
Outbound Telemarketing Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2015 to March 2016 (5 Months)Duties and Responsibilities:
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services
  • Obtain customer information such as name, address, and payment method, and enter orders into the database.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective or for customers to attend sales presentation
Data Scraper/Researcher (Part Time)
Industry:Repair and Maintenance ServicesEmployment Period:January 2016 to March 2023 (86 Months)Duties and Responsibilities:
  • Maintain records of contacts
  • Research for possible Leads with current Solar Panel
  • Research for divisions that approve Solar Panel
  • Check every location and city for the availability of Solar Panel
Marketing Lead Executive and Lead Researcher
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2015 to June 2015 (1 Month)Duties and Responsibilities:
  • Data Mining of Leads
  • Managing the lead generator
  • Managing CRM
  • Emailing targeted clients
  • Outbound Calling
  • Setting up an appointment
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 2002

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Skills, Administrative Support, Chat Support, Customer Handling, Customer Experience, Customer interaction management, Billing, Customer Retention, Customer Service, Customer Support, Data Collection, Data Entry, Data Encoding, Data Processing, Order Entry, Order Management, Order Processing, Order tracking

★★ Intermediate:
Zoho CRM, YouTube, Asana, Back-office, Business Card Design, Call Handling, Call Management, Call QA, Cashiering, CRM, Customer Handling, Customer Experience, Dropbox, E-learning, Email Marketing, Google Calendar, Google Docs, Google Drive, Google Maps, Handicraft Design, Inbound Calls, Inbound Collections, Inbound Sales, Instant Messaging, Internet Browsing, Internet Applications, Internet Research, iOS Troubleshooting, Phone Support

Work at Home Capabilities

Internet Bandwidth:

100 Mbps and above

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

DELL

Processor:

Intel Core i7

Operating System:

Windows 10