Candidate No. 354753
PLAY AUDIO
Elaine Kay

Virtual Assistant

Phone Support Agent

Purchasing Specialist

Skills

★★★ Advanced:

Calendar Management, Order Processing, Product Listing, Product Management, more

★★ Intermediate:

Email Marketing, Recruiting, Recruiter Customer Service, Asana, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

  • Elaine has more than 10 years of relevant work experience. She has performed various tasks in the eCommerce and BPO industries where she mainly handled the following functions for US, UK, and Australian clients:

    • Administrative Tasks

    • Order Processing (Shopify)

    • Refund Processing

    • Calendar Management

    • Email Management

    • Answering customer queries

    • Back-end Management

    • Executive Assistant

    • Travel booking and arrangement

    • Email Marketing

    • Social Media Management

  • She has advanced proficiency in the following:

    • Administrative tasks

    • Order processing

  • She is proficient with Gorgias, Zendesk, Zoho Mail, MailChimp, Klaviyo, Salesforce, Google Drive and Google Docs.

  • She is available to work immediately for full-time/part-time roles

 

Predictive Index Behavioral Profile - Specialist

predictiveindex.com/reference-profile/specialist/

 

Strongest Behaviors

  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

 

Behavioral Summary

Elaine Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Elaine Kay, who takes responsibilities very seriously.

Employment History
Executive Assistant to the Technology Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2019 to January 2020 (11 Months)Duties and Responsibilities:
  • Directly reporting to the Technology Manager.
  • Generate daily, weekly and monthly reports.
  • Assist Manager with Monthly Board Report.
  • Book boardroom or zoom meetings for executives and managers. Schedule meetings and send calendar invites.
  • Create and maintain company records and handle sensitive information in a confidential manner.
  • Create spreadsheets, templates, policy and guidelines.
  • Welcome and greet visitors/guests, applicants.
  • Use of printer, scanner and other oce equipment.
  • Create Payment Request Forms and assist the Manager with monitoring or seeking approval of the CFO or CEO.
  • Monitor phone loading system and generate reports for salary deduction to be submitted to Finance every payroll cut-o.
  • Assist in answering queries from other departments and staff
  • Working with Recruitment regarding candidate search and interviews.
  • Disseminate important information to internal sta.
  • Contacting Finance regarding budget approvals, inventory, purchase requests, replacement of assets, supplies requests, car parking registration, liquidation forms etc.
  • Report hardware and software issues to the IT Tech department and file tickets when necessary.
  • Monitor Development hours spent on a weekly and monthly basis. Chase Developers for blank hours on agile
E-Commerce Virtual Assistant
Industry:OthersEmployment Period:February 2020 to October 2022 (32 Months)Duties and Responsibilities:
  • Process daily website orders and make sure stocks are always updated (experience with Woocommerce and Shopify).
  • Sending Orders to Easyship or Shippit.
  • Checking Out Processing / On Hold Orders in the system.
  • Process refunds.
  • Provide customer service support via email, live chat and social media and a few incoming calls.
  • Manage social media accounts (Facebook. Instagram) and schedule them via Later.com
  • Create monthly newsletters using MailChimp.
  • Create graphics and marketing contents using Canva.
  • Coordinate with dispatch/warehouse for orders and supplies.
Administration Assistant
Industry:Transportation / LogisticsEmployment Period:June 2015 to February 2019 (44 Months)Duties and Responsibilities:
  • Directly reporting to the Executive Assistant to the CEO.
  • Assist in preparing and formatting documents and reports.
  • Book travel arrangements for executives and managers using CTM (Corporate Travel Management) system or Serko system and keep records in the Travel Calendar.
  • Create and maintain company records and handle sensitive information in a confidential manner.
  • Research and create presentations, spreadsheets, templates and manuals in line with the standard formatting guidelines.
  • Assist HR with new employee entries into the database and check for any missing employee documents and files needed.
  • Update and format weekly management meeting minutes.
  • Update various registers such as the weekly management meeting register, conference/events register, travel register etc.
  • Assist EA with reconcile expense reports or monthly credit card statements.
  • Manage, generate and export weekly/monthly reports and data from Salesforce.
  • Perform some basic graphic designing skills to create artworks and layouts for the social media pages.
  • Research for relevant news, events or articles relating to trac management and civil construction industry on a fortnight basis.
  • Manage and update the company’s social media sites such as Facebook, LinkedIn, Intranet, and Website at least 2-3 times per week.
  • Keep the social media schedule updated and organized.
  • Resolve administrative issues by coordinating with the team, analysing data, and identifying solutions.
  • Perform backend jobs and assist in resolving and handling basic mobile/tablet apps or profile issues for the trac controllers.
  • Perform other research tasks, data entry and other requests as required.
Screening Team Leader
Industry:Human Resources Management / ConsultingEmployment Period:May 2013 to May 2015 (24 Months)Duties and Responsibilities:
  • Receive all international applications or submissions via email, website or referrals.
  • Distribute new job applications among the team members for initial screening and transferring of information to the standard template.
  • Ensure the completeness of application forms and documents required for shortlisted candidates prior to presentation.
  • Handle general queries through email, chat or phone.
  • Schedule employer interviews for shortlisted applicants.
  • Screen and validate information provided by the applicant by doing background checks.
  • Create job spreadsheets and master lists according to their respective categories and upload them on the database system, Dropbox or Google drive.
  • Perform other additional tasks and reports assigned by the Recruitment Manager.
  • Receive updates and company SOPs and disseminate duties and discuss information among team members.
  • Monitor performance of team members, provide coaching and training when required.
Customer Service Representative
Industry:BioTechnology / Pharmaceutical / Clinical researchEmployment Period:December 2011 to May 2013 (17 Months)Duties and Responsibilities:
  • Perform backend tasks.
  • Answer customer enquiries and concerns and perform backend jobs through chat support.
  • Assist customers having problems with their purchase.
  • Provide information regarding the status of orders and shipment.
  • Monitor order progress to make sure it is being processed and shipped in a timely manner.
Customer Service Representative
Industry:TelecommunicationEmployment Period:January 2011 to August 2011 (7 Months)Duties and Responsibilities:
  • Working under a T-Mobile account as a Customer Service Rep for both Prepaid and Flex pay plans.
  • Resolve customer issues with their monthly billing statements or account and plan usage.
  • Answer customer account or product enquiries.
  • Provide support to customers when making a purchase to ensure that it is fitted to their requirements.
  • Do basic troubleshooting steps and perform initial technical support.
  • Make appropriate phone transfers to the next and correct department for further assistance.
  • Process new accounts, implement changes to existing accounts and communicate all issues to make sure the customer is satisfied after he hangs up the phone and to ensure a “One call resolution” which means resolving not only the main concern of the customer but also dealing with the adjacent issues.
Sales Consultant
Industry:Printing / PublishingEmployment Period:November 2009 to November 2010 (12 Months)Duties and Responsibilities:
  • Manage all marketing activities for advertising publications of 'Angeles Xtra Magazine', a local publication in Angeles City which circulates in Angeles, Subic and Manila.
  • Accountable for maintaining client relationships, including regular monthly visits to clients.
  • Responsible for creating turnkey solutions to meet individual client needs.
  • Create marketing proposals and submit them to the Editor in Chief for review and approval.
  • Responsible for distributing and restocking of magazines to all clients in Subic along with the monthly visits.
  • Responsible for the collection of payments for their ads.

 

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Not Applicable

Graduation Date:

March 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Calendar Management, Order Processing, Product Listing, Product Management, Shopify, Travel Management, Booking Assistance, Customer Service, Customer Support, Email Handling, Executive Assistance, Virtual Assistant Skills, Zoho, Zendesk, Google Calendar, Google Docs

★★ Intermediate:
Email Marketing, Recruiting, Recruiter Customer Service, Asana, Marketing

Work at Home Capabilities

Internet Bandwidth:

25 Mbps

Working Environment:

Private Room

Speed Test Result:

Download: 81.61, Upload: 48.31

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel Core i5-1155G7 4

Operating System:

Windows 10