Candidate No. 310128
PLAY AUDIO
Elena Eunice Abigail

Virtual Assistant

Appointment Setter

Personal Assistant

Skills

★★★ Advanced:

Call Management, Customer Service, Data Entry, Email Support, more

★★ Intermediate:

English Tutoring, Google Spreadsheet, Executive Assistance, Organizational Skills, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Candidate started working in BPO companies way back 2009. 
  • She was also engaged in doing freelance roles while working with these BPO companies and worked as a Freelancer
  • She worked for different roles doing customer service, back office tasks, virtual assistance, Sales and as a teacher in organizations/school.
  • For her BPO experience she handled clients from US & Australia.
  • Elena worked with different eCommerce platforms
    • Amazon
    • Shopify
  • She was able to handle financial accounts credit cards  and for Retail Gas & electricity provider industry.
  • Tools that she used:
    • CRM
    • REI simple - Database
    • Zoho
    • SAP
    • Mojo Dialler
    • Zencall
    • Keap
    • Hubspot

Predictive Index Behavioral Profile - Individualist

https://www.predictiveindex.com/reference-profile/individualist/

Strongest Behaviors:

  • Strongly persistent. Pursues goals in very deliberate and systematic manner, even when setbacks or failures occur. Opinionated; only changes when absolutely required.
  • Extremely casual with rules. With strong focus on the goals rather than the implementation, will bend the rules in order to meet objectives. Very freely delegates details.
  • Seemingly carefree; unruffled, unflappable, and unworried. Takes each day as it comes and consistently follows the predictable routines.
Behavioral Summary:

Elena is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, Elena is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, Elena is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


 
Employment History
VIRTUAL ASSISTANT/ APPOINTMENT SETTER (FREELANCE)
Industry:Property / Real EstateEmployment Period:May 2016 to October 2020 (53 Months)Duties and Responsibilities:
  • Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
  • Get to work with different industries like real estate and computer software companies. 
  • Had worked with different ESL companies as well.
  • But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.
CHILDREN'S MINISTRY COORDINATOR
Industry:Non-Profit Organisation / Social Services / NGOEmployment Period:April 2018 to April 2019 (12 Months)Duties and Responsibilities:
  • Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
  • Monitored all programs are done according to what was planned, if not, to something that will have great results. 
ADMIN ASSISTANT/ASSISTANT PRESCHOOL TEACHER
Industry:EducationEmployment Period:April 2017 to April 2018 (12 Months)Duties and Responsibilities:
  • Provided various kinds of administrative assistance to the school. 
  • Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
  • Assisted the lead teacher in handling a preschool class
FINANCIAL ADVISOR
Industry:Banking / Financial ServicesEmployment Period:October 2014 to April 2016 (18 Months)Duties and Responsibilities:
  • Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
  • Provides great customer service among our clients all over the world.  
  • Develops negotiating strategies, examining risks and potentials.
  • Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification
SENIOR PROCESS ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2013 to September 2014 (14 Months)Duties and Responsibilities:
  • Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
  • Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.
PROCESS ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2009 to March 2012 (36 Months)Duties and Responsibilities:
  • Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
  • Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
  • Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

OPERATIONS MANAGEMENT

Graduation Date:

February 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Call Management, Customer Service, Data Entry, Email Support, Inbound Collections, Inbound Lead Generation, Outbound Appointment Setting, People Skills, Phone Support

★★ Intermediate:
English Tutoring, Google Spreadsheet, Executive Assistance, Organizational Skills

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Intel i5

Operating System:

Windows 10