Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2009 to January 2020 (125 Months)Duties and Responsibilities:Responsible for logging the rules to be tested for each month and maintain a certain quantity to be tested.
Create flow chart for rules to interpret according to client specification.
Update Rule status during testing & document testing process.
Responsible for providing information which are needed for testing and coordinate with appropriate people. This entails scheduling of meetings, coordination of testing.
Gather and review Rule Matrix and send out copies to QA, Product and Rule team in preparation for Traceability meeting to discuss the issues on testing.
Analyze Test Scenarios and provide approval.
Review test results, any unexpected result are coordinated with coder and the manager to resolve the issue. Upon completion of testing, send sign-off to appropriate areas of successful testing.
Assist in the development, enhancement, quality assurance, implementation and maintenance of clinical rules.
Participate in cross-functional teams
Formulate and executed system database queries to analyze, refine and test validity of rule criteria and parameters
Participate in report generation and review accuracy
Candidate No. 308651
PLAY AUDIO
KATHLEEN
Customer Support
Skills
★★★ Advanced:
Call Handling, Outbound Calling, Call Management, Customer Service, more
★★ Intermediate:
Call Center Management, Communication Skills, Technical Documentation, Inbound Calls, more
Hourly Rate Gauge
Today's value AUD $14.05
$12.44
if $ 1 = PHP 42$15.47
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $14.05 per hour or $1218.09 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Pharmacist - Customer Service Representative
Clinical Pharmacist
Industry:Healthcare / MedicalEmployment Period:July 2008 to April 2009 (9 Months)Duties and Responsibilities:Provide specialized pharmaceutical services to improve drug usage and therapeutic outcomes including advising physicians on issues concerning drug therapy, the inherent toxicity of drugs and side effects, as well as assisting in the prescription of appropriate doses.
Coordinate the activities of Dispensing Pharmacist and Unit-dose Pharmacist engaged in the preparation, labeling and delivery of medications and other pharmaceutical supplies in accordance with physicians' prescriptions; ensure compliance and regulations pertaining to the dispensing of drugs and controlled drugs and the maintenance of required records.
Mentor pharmacists in training
Maintain liaison relationships with medical and nursing staff; provide timely information pertaining to pharmaceutical supplies, drug usage and compatibility, regulations regarding drug controls, and Joint Commission standards.
Conduct and evaluate medication histories, assess compliance and suggest modifications so as to achieve desired outcomes; instruct patients in the proper use of prescribed drugs; participate in patient care rounds with multidisciplinary teams to evaluate patient progress.
Individualize medication regimens using sound principles, accounting for pharmacodynamic and pharmacokinetic variations in drug absorption, distribution, metabolism and elimination with responsibility for establishing and continually improving the delivery of pharmaceutical care to patients within areas of direct responsibility and assisting others in the department with the same.
Transformation Regulatory Affairs Coordinator - Southeast Asia Cluster
Industry:Healthcare / MedicalEmployment Period:January 2021 to September 2021 (8 Months)Duties and Responsibilities:Regulatory Affairs
1. Coordinate impact assessment to countries within Southeast Asia (SEA) Cluster
for Transformation Projects.
2. Coordinate workflow progress execution such as SPR approval and CTD
approval within SEA Cluster.
3. Coordinate RA Transformation Project execution such as health authority
submission and approval.
4. Provide support in updating project status especially for cases with Health
Authority questions or additional country specific requirements.
5. Provide strategic inputs as necessary for planning and execution of
Transformation Projects.
6. Provide regulatory support for Transformation Project execution such as dossier
preparation, documentary review, technical review and requirements review as
needed.
7. Review and collate critical SEA Cluster information for Transformation metrics
and reporting.
8. Prepare reports and presentations if necessary for metrics review.
9. Provide regulatory support to Philippines RA team as needed.
10. Liaise with FDA PH as needed.
Retail Outlet Non Prescription Drug Pharmacist
Industry:Healthcare / MedicalEmployment Period:September 2011 to December 2020 (111 Months)Duties and Responsibilities:Provide specialized pharmaceutical services to improve drug usage and
therapeutic outcomes including advising physicians on issues concerning
drug therapy, the inherent toxicity of drugs and side effects, as well as
assisting in the prescription of appropriate doses.
Coordinate the activities of Dispensing Pharmacist and Unit-dose
Pharmacist engaged in the preparation, labeling and delivery of medications
and other pharmaceutical supplies in accordance with physicians'
prescriptions; ensure compliance and regulations pertaining to the
dispensing of drugs and controlled drugs and the maintenance of required
records.
Mentor pharmacists in training
Maintain liaison relationships with medical and nursing staff; provide
timely information pertaining to pharmaceutical supplies, drug usage and
compatibility, regulations regarding drug controls, and Joint Commission
standards.
Conduct and evaluate medication histories, assess compliance and suggest
modifications so as to achieve desired outcomes; instruct patients in the
proper use of prescribed drugs; participate in patient care rounds with
Curriculum Vitae of Kathleen Reyes Page 3 of 4
multidisciplinary teams to evaluate patient progress.
Individualize medication regimens using sound principles, accounting for
pharmacodynamic and pharmacokinetic variations in drug absorption,
distribution, metabolism and elimination with responsibility for establishing and
continually improving the delivery of pharmaceutical care to patients within
areas of direct responsibility and assisting others in the department with the same.
Unit Dose Pharmacist
Industry:Healthcare / MedicalEmployment Period:October 2002 to February 2005 (28 Months)Duties and Responsibilities: Inpatient distribution of unit dose with computer input
Outpatient distribution
Accurate order entry with clear documentation
Maintaining legible and organized records when engaged in order input,
clinical functions, dispensing and quality control
Completing appropriate reports for unusual occurrences, drug wastage,
medication errors, adverse drug reactions and pharmacy errors
Complying with pharmacy board and hospital education standards,
maintaining education file
Participation in training of
Pharmacist
Industry:Healthcare / MedicalEmployment Period:July 2001 to February 2003 (19 Months)Duties and Responsibilities: Dispensed over the counter and prescription drug to out-patients
Counsel patient with drug usage
Developing and maintaining policies and procedures, goals, objectives,
quality assurance programs
Preparing work schedules, assigning personnel, evaluating work
performance and making recommendations for personnel actions
Acting as a liaison with Bureau of Food and Drugs
Monitoring charging and inventory control
Preparing written documentation and monthly reports
Enhancing professional growth and development through participation in
educational programs, current literature and professional organization
Senior Process Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2021 to January 2023 (21 Months)Duties and Responsibilities:• Identify and collect adverse event information and complete the in-take of a Pharmacovigilance Safety Report in Client Safety Systems through a thorough telephonic patient assessment and evaluation of information
• Ensure scientific rigor through accurate, complete and consistent data entry of medical information through numerous adverse event reports and notes with emphasis on timeliness and quality in order to meet regulatory demands
• Review and evaluate case information for medical completeness and accuracy prior to the appropriate completion of processing through pushing, triaging or escalation of all AE reports within a rigid regulatory mandated timeframe
• Respond to medical information requests using approved resources and documentation in Client medical information systems
• Identify product quality and device complaints and document in Client s product/device complaint systems
• Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines
• Effectively communicate by actively listening to acquire information and understand another’s viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups
• Strong verbal communication skills with external and internal customers
• Prepare and communicate timely and accurate information with customers using various platforms
• Understands and assimilates information to accurately respond to situations by providing fair and unbiased scientific data to customers
• Completes follow up reports and response documentation in a timely, concise, and objective manner
• Use of multiple databases to document adverse event, medical information, and product complaint information
• Identify and communicate possible issues to Team Leaders and Manager
• May assist in training others on specific, non-complex, process or database
• Co-ordinate with team on problem solving and improvement initiatives
• Responsible for completion of day-to-day work and process flows within the agreed service levels (SLAs)
Education History
Field of Study:
Pharmacy/Pharmacology
Major:
Pharmacy
Graduation Date:
October 2001
Located In:
Philippines
License and Certification:
Registered Pharmacist
Skills
★★★ Advanced:
Call Handling, Outbound Calling, Call Management, Customer Service
★★ Intermediate:
Call Center Management, Communication Skills, Technical Documentation, Inbound Calls
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Internet Type:
Broadband
Hardware Type:
Laptop
Brand Name:
Dell
Processor:
11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz
Operating System:
Windows 11
- Over 20 years of experience in both the healthcare and customer service industries.
- Positions held include Clinical Pharmacist, Retail Outlet Pharmacist, and Senior Process Executive in Pharmacovigilance, showcasing strong exposure to pharmaceutical care, customer service, and regulatory affairs.
- Licensed Pharmacist since 2001.
- Extensive experience in pharmacovigilance and regulatory affairs.
- Coordinated and executed regulatory affairs tasks across Southeast Asia, including health authority submissions and approvals, demonstrating the ability to manage complex, multi-country projects.
- Managed the intake and reporting of adverse event information, ensuring scientific rigor and compliance with regulatory requirements.
- Highly skilled in regulatory affairs, pharmacovigilance, customer service, and healthcare compliance.
- Strong verbal and written communication, project management, and cross-functional team collaboration.
- Proficient in Microsoft Office applications and various safety and reporting systems for handling adverse event reports and product quality complaints.
- Can start immediately.
Predictive Index Behavioral Profile - SpecialistStrongest Behaviors
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- Drive to protect the company against risk by doing things in general accordance with established standards.
Behavioral SummaryKathleen is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Kathleen, who takes responsibilities very seriously.