• Jinky brings over a decade of versatile experience across customer service, administrative support, and sales roles, primarily in the telecommunications, insurance, and marketing sectors.
• Her extensive background in both virtual and onsite environments includes responsibilities such as virtual assistance, data entry, customer service, account management, and team coaching.
• Demonstrating a strong commitment to client satisfaction and team efficiency, she is adept at managing customer accounts, leading teams, and conducting sales training.
• Experience in customer record management, lead generation, and filing systems at a Work Health Australia client, handling both customer inquiries and technical support.
• Roles in telecommunications, including payment processing, customer satisfaction monitoring, and technical troubleshooting.
• Skilled in data entry, administrative coordination, and client communication for clients across the U.S., Australia, and Canada.
• Conducted sales training sessions, prepared marketing materials, and led team evaluations in her roles at various marketing companies.
• Proficient in various software applications essential for virtual assistance and customer service, including:
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Microsoft Outlook and Lotus Notes for email and scheduling
  • Chat and email platforms for customer service, including LivePerson
  • CRM tools for managing customer data and communication
• Can start immediately

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Jinky is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jinky, who takes responsibilities very seriously.