Paul has a bachelor's degree in Information Technology.
He has 9 years of experience in the IT field. and is he also working as a freelance UI/UX designer.
He is highly adept in CDN infrastructure.
He has good experience in the following tools/technologies:
- Zendesk
- Web Application Firewalls
- Internet Protocols (DNS, TCP/IP, HTTP)
- Gsuite
- MS Office suite
He has basic to intermediate experience with the following:
- UI/UX
- HTML
- CSS
- JQuery
- PHP
- Wordpress
- Magento
- Joomla
- Adobe XD
- Adobe Photoshop
- SDLC
- Process Flow Diagram
- Data Flow Diagaram
- Entity Relationship Diagram
He is a certified Kubernetes Administrator (CKA) and Ultimate AWS Certified Cloud Practitioner.
As a Technical Support Engineer his responsibilities are:
- Perform support via tickets, chats, and calls using Zendesk Chat, Zendesk Ticket, and Five9.
- Analyzing/troubleshooting/debugging why our client's website does not work with our platform.
- Performing performance and speed test using tools such as Google Analytics, Pingdom and Webpagetest to optimize their websites.
- Assist our customers with their non-tech inquiries such as invoices related, plan clarifications, payment methods, change of subscription, account cancellation, and refunds thru chat, email and phone.
- Escalating issues to respective supports.
He is available to work part-time or full-time and can start immediately.
Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Paul Vincent is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Paul Vincent, who takes responsibilities very seriously.
He has 9 years of experience in the IT field. and is he also working as a freelance UI/UX designer.
He is highly adept in CDN infrastructure.
He has good experience in the following tools/technologies:
- Zendesk
- Web Application Firewalls
- Internet Protocols (DNS, TCP/IP, HTTP)
- Gsuite
- MS Office suite
He has basic to intermediate experience with the following:- UI/UX
- HTML
- CSS
- JQuery
- PHP
- Wordpress
- Magento
- Joomla
- Adobe XD
- Adobe Photoshop
- SDLC
- Process Flow Diagram
- Data Flow Diagaram
- Entity Relationship Diagram
He is a certified Kubernetes Administrator (CKA) and Ultimate AWS Certified Cloud Practitioner.As a Technical Support Engineer his responsibilities are:
- Perform support via tickets, chats, and calls using Zendesk Chat, Zendesk Ticket, and Five9.
- Analyzing/troubleshooting/debugging why our client's website does not work with our platform.
- Performing performance and speed test using tools such as Google Analytics, Pingdom and Webpagetest to optimize their websites.
- Assist our customers with their non-tech inquiries such as invoices related, plan clarifications, payment methods, change of subscription, account cancellation, and refunds thru chat, email and phone.
- Escalating issues to respective supports.
He is available to work part-time or full-time and can start immediately.Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral SummaryPaul Vincent is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Paul Vincent, who takes responsibilities very seriously.