Candidate No. 299069
PLAY AUDIO
Annafer

Web Development

Data Entry Specialist

Skills

★★★ Advanced:

Upselling, Sabre GDS, Travel Management, more

★★ Intermediate:

Microsoft Excel, Microsoft Office, Upselling, Travel Management, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full-Time

Preferred Timezone:

Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Annafer has been working as a Data Entry Specialist for 4yrs.
  • She ensured all her information was kept confidential
  • Her tasks include:
    •  Responding to emails from clients
    •  Chat assistance using Tawk System
    •  Direct communication with the suppliers through email
    •  Closely monitor pending tasks each week
    •  Communicate directly with clients in her absence through email
  • She files work orders from production, packaging assemblies and receiving into finished goods.
  • She ensured inventory transactions are accurately logged and oversaw cycle counts and reconciliation activities.
  • She is proficient in using:
    • Google Mail, Apps, Docs, Sheet, Drive
    • Skype
    •  Zoom
    • MS Office/Excel/Outlook,etc
    •  Zoiper Soft Phone
    • Jitsi Soft Phone
    •  Tawk Chat System
    • Product Listing (Shopify/ Etsy/Gooten)
    • Trello/Asana
    • Project Management Tools
    • Canva
    • Photoscape
    • Hootsuite
    • Quickbooks
    • Infusionsoft
    • Wordpress Management
  • She can start immediately.
Predictive Index Behavioral Profile - Specialist
www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior
 
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

Annafer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. She identifies problems, and enjoys solving them, particularly within own area of expertise.

She is a modest and unassuming person, works quite autonomously and decisively in their specialized area. When working outside ofher expertise, she’ll look to management, written resources, or subject-matter experts for direction. Most effective and productive when working within the field of own specialty and experience, and prefers to stick to the proven way. If it becomes necessary to initiate or adopt change, Annafer will need to see cold, hard, evidence to prove that the new way is more efficient, yields high-quality results, and is complete. In addition, Annafer will carefully plan the implementation to minimize problems and maximize results.
 
 
Employment History
DATA ENTRY SPECIALISTS (PART TIME)
Industry:Transportation / LogisticsEmployment Period:October 2017 to August 2022 (58 Months)Duties and Responsibilities:
  • Receives the majority of bookings via email (MS Outlook). Each email has to be scanned for accuracy and completeness and then be entered into the MS Access booking engine.
  • Enter data and checks for accuracy: correct flight times, sufficient travelling time allowed, etc.
  • Send booking confirmation to the customer and amend if necessary.
  • Document changes in the system
TICKETING CONSULTANT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2016 to September 2017 (16 Months)Duties and Responsibilities:
  • Receives booking request via Google Mail.
  • Books ticket and prepares travel and transportation accommodations for customers via Amadeus CRM or Saber.
  • Responds to email inquiries via Google Mail.
  • Do re-booking for customers.
SENIOR TICKETING AGENT / CONTENT ADMINISTRATOR
Industry:Travel / TourismEmployment Period:August 2015 to March 2016 (7 Months)Duties and Responsibilities:
  • Issue tickets and Post booking inquiries (Rebook/ Refund) using Amadeus GDS tool both front clients and corporate clients.
  • Receives booking inquiries from customers via Outlook Express.
  • Receive visa applications and Holidays Package requests from the customers.
  • Analyze and read the Fare rules.
  • Responsible in the navigating Computer System – Sqiva (CRS), Comm100 (Live Chat), Hootsuite (Social Media).
  • Promote their newly launched online website on Social Media websites such as Facebook and Instagram.
  • Ensure that the system content is in order and working properly based on the requirement.
  • Prepare data and manage their booking documents/ procedure are in place.
  • Did up-selling of promos and packages during on call.
TRAVEL CONSULTANT/ OPERATIONS MANAGER - TRAINING AND CONTENT
Industry:Travel / TourismEmployment Period:August 2010 to August 2015 (60 Months)Duties and Responsibilities:
  • Did International Reservation and Ticketing for customers using Worldspan and Sabre tools.
  • Processed bookings mostly specialized for Military Fares and Reservation System
  • Upgrade and up sell bookings and reservations
  • Answer email inquiries (via MS Outlook Express), receiving outbound calls from different country using soft phone applications.
  • Assessed Credit Card Payments and other payment methods.
  • Analyze and familiarized the fare rules.
CUSTOMER SUPPORT/ TICKETING AGENT
Industry:Travel / TourismEmployment Period:August 2014 to April 2015 (8 Months)Duties and Responsibilities:
  • Booking - responsible for taking calls, emails (MS Outlook Express) and ticketing inquiries.
  • Responsible in overall workaround of their online website.
  • Make sure the department is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.
  • Ensure the system capabilities are in process.
  • Responsible in addressing escalations to higher department.
  • Reporting - Manage reports and monitor the SLA (Service Level Agreement per requirement) at the end of the day.
  • Issue tickets using Abacus and Sabre portal.
SENIOR RESERVATIONS OFFICER
Industry:Travel / TourismEmployment Period:August 2008 to July 2010 (23 Months)Duties and Responsibilities:
  • Did International and domestic reservation using Abacus and Amadeus.
  • Navigate reservation System and Tour Packages
  • Dealt with the customers through phone calls and email.
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Not Applicable

Graduation Date:

December 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Upselling, Sabre GDS, Travel Management

★★ Intermediate:
Microsoft Excel, Microsoft Office, Upselling, Travel Management, Zendesk

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Customed

Processor:

AMD Ryzen 7

Operating System:

Windows 10