David started handling helpdesk support roles way back in 2015
He has been in BPO and IT Outsourcing companies and has performed the following tasks:
- Providing technical support through remote access, email/chat, and phone calls
- Ticket Management using ServiceNow and Jira
- Onboarding and offboarding of users (creating mailbox and accounts, provisioning tools, password reset, and more)
- Reimaging computers (Mac and Windows)
- Data Center management
- Network troubleshooting
- Creation of VDI/Citrix
- Supporting the audio and visuals in the virtual conference rooms
- Handling Microsoft Exchange server and Azure portal
He has 4 years of experience handling Mac, iOS, and other Mac products (iPhone, Macbook, Macbook Pro, and Airpod)
He has acquired the following certifications:
- AZ-900: Microsoft Azure Fundamentals - September 2022
- SC-900: Microsoft Certified: Security, Compliance, and Identity Fundamentals – February 2023
He also has a background in graphics designing and video editing where he used Photoshop, Illustrator, After Effects and PremierPro
He is proficient in using the following tools:
Microsoft Office (Excel, OneDrive and share point)
VMware Horizon
V-sphere
Ctirix
MDM Software
Powershell scripting language
Ticketing system (JIRA, ServiceNow, and ITSC)
He needs 4 weeks to start
He is amenable to working on any shift schedule for a full-time role.
Predictive Index Behavioral Profile- Promoter
https://www.predictiveindex.com/reference-profile/promoter/
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Behavioral SummaryDavid is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he expresses himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
He has been in BPO and IT Outsourcing companies and has performed the following tasks:
- Providing technical support through remote access, email/chat, and phone calls
- Ticket Management using ServiceNow and Jira
- Onboarding and offboarding of users (creating mailbox and accounts, provisioning tools, password reset, and more)
- Reimaging computers (Mac and Windows)
- Data Center management
- Network troubleshooting
- Creation of VDI/Citrix
- Supporting the audio and visuals in the virtual conference rooms
- Handling Microsoft Exchange server and Azure portal
He has 4 years of experience handling Mac, iOS, and other Mac products (iPhone, Macbook, Macbook Pro, and Airpod)He has acquired the following certifications:
- AZ-900: Microsoft Azure Fundamentals - September 2022
- SC-900: Microsoft Certified: Security, Compliance, and Identity Fundamentals – February 2023
He also has a background in graphics designing and video editing where he used Photoshop, Illustrator, After Effects and PremierProHe is proficient in using the following tools:
Microsoft Office (Excel, OneDrive and share point)
VMware Horizon
V-sphere
Ctirix
MDM Software
Powershell scripting language
Ticketing system (JIRA, ServiceNow, and ITSC)
He needs 4 weeks to start
He is amenable to working on any shift schedule for a full-time role.
Predictive Index Behavioral Profile- Promoter
https://www.predictiveindex.com/reference-profile/promoter/
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
Behavioral SummaryDavid is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he expresses himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.