Candidate No. 266836
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Caryn

Administrative

Lead Generation Specialist

Back-Office Administrator

Skills

★★★ Advanced:

Keyword Analysis, Keyword Research, eCommerce, SEO Analysis, more

★★ Intermediate:

MYOB, CRM, WordPress, Email Marketing, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Caryn has been working since 1997 as a Training Coordinator, Administrative Assistant, Customer Representative, Business Account Manager, Senior Account Manager and Sales Lead Generation.
  • She graduated with a degree in Bachelor of Science in Hospitality Management.
  • She is knowledgeable in doing the following tasks like: 
    • Email Management
    • Trainings
    • Administrative Skills
    • Customer Handling
    • Customer Satisfaction
    • Inventoring
    • Research
    • Keyword Analysis
    • SEO Analysis
  • She is adept in using different tools such as:
    • Microsoft Office
    • Trello
    • CRM
    • WordPress
    • Email Marketing
    • MYOB
  • She is available as soon as possible
Employment History
Administrative Assistant
Industry:OthersEmployment Period:October 2020 to October 2023 (36 Months)Duties and Responsibilities:
  • Prepared Booking Confirmations, Liased with Hotels and Uniersities
  • Responded to students’ queries via phone or other means of communication quickly so that they were not left hanging
  • Responded to positive or negative feedback
  • Monitored students’ progress and Identified those who are slow/inactive
  • Motivated students to complete the course
  • Did any other necessary tasks to ensure customer satisfaction
  • Offered Safety Driving Online Course to Australian Municipalities and other big companies (B2B)
  • Offered Web Development, Adwords, SMM to Australian companies
Senior Account Manager
Industry:Advertising / Marketing / Promotion / PREmployment Period:November 2015 to December 2019 (49 Months)Duties and Responsibilities:
  • Built and maintained strong, long-lasting customer relationships
  • Developed a trusted advisor relationship 
  • Communicated with clients at a senior level to resolve issues and inquiries
  • Ensured the timely and successful delivery of our solutions according to customer needs and objectives
  • Developed new business with existing clients and/or identified areas of improvement 
  • Forecasted and tracked keywords ranking positions on Google
  • Provided recommendations for both the company management and its clients
  • Kept pace with SEO, search engine, social media, and internet marketing industry trends
  • Accounting Tasks (invoicing, tracks account receivables made follow-ups on those with arrears)
  • Website content poof reader
  • Ensured smooth implementation of web development projects
  • Responsible for Website Audits and preparation of comprehensive audit reports
  • Can write basic META Title and Description
  • POC of E-Commerce site of another project (includes direct contact with suppliers, email correspondence, acts as Support to all inquiries, etcetera)
  • Managed the CMS of some client’s sites
Business Account Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2012 to October 2015 (43 Months)Duties and Responsibilities:
  • Built and maintained strong, long-lasting customer relationships
  • Managed Business Accounts and worked on different sales strategies
  • Handled Failed Payments
  • Helped clients with whatever they needed to be done with their account.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2011 to June 2011 (5 Months)Duties and Responsibilities:
  • Ticket Agent
  • Responded to telephone inquiries, providing quality service to customers
  • Handled customer inquiries, complaints, questions
  • Processes client orders
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2007 to October 2007 (8 Months)Duties and Responsibilities:
  • Delivered customer satisfaction and problem resolution to the clients for a particular account.
  • Adhered to client call handling protocol and procedures.
  • Responsible for interfacing with customers through the phone in a courteous, empathetic, and professional manner.
  • Resolved customer needs and concerns.
  • Responsible for educating the customer on detailed product information.
  • Responsible for proper call escalation, call transfer, and redirection of customer concerns.
  • Responsible for participating in focus group discussions, meetings, ongoing training, and other activities related to improving overall customer satisfaction.
Technical Support / Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2006 to February 2007 (13 Months)Duties and Responsibilities:
  • Provided personalized technical support of the highest level.
  • Responsible for troubleshooting technical issues on satellite receivers.
  • Provided step-by-step support in the procedure of setting up satellite receivers.
  • Provided call-handling services to respond to incoming calls, customers who may have inquiries regarding products and services or require requests for assistance related to a purchase, subscription, membership, or application.
  • Built customers' interest in the services and products offered by the company.
  • Accurately and efficiently input data utilizing the exception alphanumeric keyboarding skills.
Administrative Assistant
Industry:EducationEmployment Period:January 2001 to January 2006 (60 Months)Duties and Responsibilities:
  • Handled incoming and outgoing office communication.
  • Acted as office receptionist for callers/visitors to the office.
  • Sent out and did follow-up calls on notices to meetings for all members.
  • Did clerical as well as encoding jobs, filing, recording, and safekeeping of all documents.
  • Recorded and documented minutes of the meeting of the Board of Directors, General Membership, Special Committees, and Forums.
  • Responsible for making the annual report of the President and other committee reports.
  • Responsible for duties that included budgeting, special requests, and program schedule. Performed the job of a Bookkeeper, received and recorded payments, and deposited payments to the official depository bank of the company.
  • Withdrew funds and dispersed the proceeds in accordance with the instructions of the immediate Supervisor.
  • Performed liaison work with other government and private institutions.
  • Ensured that the office supplies and materials are available at all times.
  • Maintained and periodically checked the inventory of supplies, materials, and equipment of the office.
  • Performed other functions/tasks as directed by the immediate Supervisor.
Training Coordinator
Industry:EducationEmployment Period:May 1997 to December 1999 (31 Months)Duties and Responsibilities:
  • Coordinated with maritime training centers and institutions nationwide. 
  • Acted as office receptionist for callers/visitors to the office.
  • Sent out and did follow-up calls on notices of training to all maritime training centers and institutions.
  • Did clerical as well as encoding jobs, filing, recording, and safekeeping of all documents.
  • Responsible for duties that included budgeting, special requests, program scheduling, Progress   Reports, and training presentations.
  • Performed liaison work with government institutions and other private institutions.
  • Maintained and periodically checked the inventory of supplies and materials for the training.
  • Prepared all presentations, supplies, manuals, and hand-outs for the training.
  • Ensured the smooth implementation of the training program.
  • Performed other functions as directed by the immediate supervisor.
Operations Manager/ Social Media Marketing Manager
Industry:Entertainment / MediaEmployment Period:October 2023 to February 2024 (4 Months)Duties and Responsibilities:Operations Manager: ·         Managing and overseeing the day-to-day operations and maintaining a high level of customer satisfaction.      Collaborating with the IT department to ensure the smooth running of the software and hardware systems, as well as managing the network infrastructure.      Developing and implementing strategies. Ensuring the security and integrity of the company’s financial transactions, including managing payment processing systems and implementing fraud prevention measures.      Collaborating with Affiliates and customer support teams to develop and implement promotional campaigns, loyalty programs, and customer retention strategies. Managing a team of operations staff, including supervising their performance, providing training and development opportunities, and addressing any issues or concerns that arise. Staying up to date with industry trends and best practices to ensure the business remains competitive and compliant.  Marketing Manager:  Developing and implementing marketing strategies that align with overall business objectives, such as increasing brand awareness, driving traffic to the website, or generating leads for customer acquisition.·        Collaborating with the content creation team to ensure that marketing materials are consistent with the casino's brand identity and messaging across all channels. Managing marketing campaigns across multiple channels (e.g., email marketing, social media marketing) to maximize ROI. Monitoring marketing metrics such as conversion rates, click-through rates, and customer acquisition costs to measure the effectiveness of marketing campaigns and inform future strategy development. Staying up to date with marketing trends, best practices, and platform updates to ensure that marketing strategies remain effective and relevant over time.
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Bartending

Graduation Date:

March 1997

Located In:

Philippines

License and Certification:

Civil Service Professional Eligibility

Skills

★★★ Advanced:
Keyword Analysis, Keyword Research, eCommerce, SEO Analysis, Customer Experience, Customer Handling, Customer interaction management, Business correspondence, Email Handling, Email management, Account Management, English Language

★★ Intermediate:
MYOB, CRM, WordPress, Email Marketing, Sales operations, English Tutoring, Upselling, B2B Lead Generation, B2B Calling, B2B Marketing, Sales Promotion, Google AdWords, Google Adwords Keyword Planner

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

1.8 GHz Dual-Core Intel Core i5

Operating System:

Windows 10