Candidate No. 261366
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Jose Pacholo

Systems Networking and Administration

System Administrator

Server Administrator

Network Administrator

Skills

★★★ Advanced:

Windows, Windows OS, more

★★ Intermediate:

Adobe Photoshop CS6, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jose has more than 5 years of experience in IT Support and service desk.
  • Aside from being an IT Support Professional, He also has experience in Customer Service, Web Design, and Graphic Design.
  • He has been exposed to handling different accounts, including one for an Australian Tollgate Company, US Realtor, and Service Desk.
  • He is proficient in using the following tools/software:
    • Adobe Photoshop
    • Adobe Audition
    • DreamWeaver
    • MS Office
    • Adobe Illustrator
    • Sony Vegas 7.0
    • Office 365 (Outlook, Sharepoint, OneDrive)
    • Active Directory
    • FireEye
    • Secureworks
    • Service Now Group Policy\
    • Microsoft Exchange admin
    • Windows server.
  • He has the fundamentals of Linux server management.
  • He has basic troubleshooting experience with Mac.
  • He is adept in call handling and can  do inbound and outbound calls.
  • He is amenable to working the dayshift for any full-time position.  He can start immediately.
Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary

Jose Pacholo is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jose Pacholo, who takes responsibilities very seriously.

 

Employment History
Customer Service Representative promoted to IT Service Desk
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2017 to May 2017 (4 Months)Duties and Responsibilities:•Assisting customers need
•Providing information on their account
•Topping up balances on their account
IT Service Desk
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2017 to December 2017 (7 Months)Duties and Responsibilities:•First contact in an organization for any and all IT questions. 
•Troubleshooting computer problem
•Troubleshooting for mobile app “Salmathub”
•Unlock locked accounts
•Reset passwords for locked passwords
•Handling both Incidents and Service Requests
•Assigning tickets to the proper management
•Provides Change Management, Release Management & Configuration
•Providing information
IT Service Desk
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2017 to November 2018 (11 Months)Duties and Responsibilities:•First contact in an organization for any and all IT questions. 
•Basic Troubleshooting computer problem
•Basic Troubleshooting computer network
•Basic Troubleshooting for Office 365
•Unlock locked accounts
•Reset passwords for locked passwords

•Handling both Incidents and Service Requests
•Assigning tickets to the proper resolver team
•Provides Change Management, Release Management & Configuration
•Providing information
Centralized Team Leader (Service Desk and Security Operations Center)
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2018 to September 2020 (21 Months)Duties and Responsibilities:•Handling Level 1 agents for Service Desk (Shared Service Desk)
•Handling Level agents for Security Operations Center (Ayala Land Inc.)
•Security Analyst Level 2
•Organizational and planning skills
•Oral and written communication skills
•Data collection, Analysis and Management
•Problem assessment and analysis
•Attention to detail
•Critical thinking
•Decision making
•Delegation
•Teamwork
•Negotiation
•Conflict management
•Adaptability
•Stress tolerance
Infrastructure Engineer IT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2020 to June 2022 (18 Months)Duties and Responsibilities:
  • First contact in an organization for any and all IT questions. 
  • Basic Troubleshooting computer problem
  • Basic Troubleshooting computer network
  • Basic Troubleshooting for Office 365
  • Unlock locked accounts
  • Reset passwords for locked passwords
  • Handling both Incidents and Service Requests
  • Assigning tickets to the proper resolver team
  • Provides Change Management, Release Management & Configuration
  • Providing information
  • Assisting users to Migration from Local Disk to Cloud
Education History

Field of Study:

Advertising/Media

Major:

Multimedia Arts

Graduation Date:

May 2009

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Windows, Windows OS

★★ Intermediate:
Adobe Photoshop CS6

Work at Home Capabilities

Internet Bandwidth:

50 Mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/13936794229

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

12th Gen i7

Operating System:

Windows 10