DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.
I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.
That said, I will try my best to be as objective as possible from here on out.
The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.
Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.
And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.
As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.
SSS: Social Security System Fund
Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.
This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.
Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%
Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.
The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.
SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.
Philhealth: National Health Insurance Program
Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.
As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.
Self-employed workers, in contrast, provide voluntary contributions.
Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.
Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.
Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.
Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.
PAG-IBIG Fund: Home Development Mutual Fund
If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.
The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.
However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.
As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.
If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $3.90/hr
Michelle
Candidate ID: 433601
ADVANCED
- Customer Handling, Customer Experience, Email Handling, Email management...
INTERMEDIATE
- Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting...
Median Rate
$3.90
$3.92
if $1 = PHP52
$3.98
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Full Time: $USD 3.90 per hour or $USD 676.37 per month
Remote Staff Recruiter Comments
Angela has over five years of experience in customer service providing support via phone, email, and chat
Experienced in telecommunications and financial industries
Has experience in resolving billing disputes and facilitated credit requests
Communicated with customers with delinquent accounts to remind them of their outstanding balance
Angela also worked as an accounting associate where she performed various task such as:
- Bank Reconciliation
- Accounts Receivable
- Accounts Payable
- Payroll
She has hands-on experience in using accounting tools like
- Quickbooks online
- Xero
- Zoho
She currently works as a technical support specialist assisting customers in creating their website
She is available for part-time positions and can start immediately
Predictive Index Behavioral Profile - Collaborator
https://www.predictiveindex.com/reference-profile/collaborator/
Strongest Behaviors:
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Michelle Angela is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings
Employment History
Technical Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2022 to October 2022 (7 Months)
Duties and Responsibilities:
- Basic Website Set-up and Designing, connecting custom domain, integration, etc.
- Responds to members’ concerns within 24 hrs.
- SLA upon the receipt of the email.
- Make sure the member’s issue has been acknowledged and resolved.
- Advise members on the necessary steps to navigate their sites.
- Answer members’ questions regarding problems with their accounts
Customer Service Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2020 to September 2022 (27 Months)
Duties and Responsibilities:
- Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
- Make sure the member’s issue has been acknowledged and resolved.
- Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
- Answer member’s questions regarding problems with their accounts.
Accounting Associate
Industry:
Accounting / Audit / Tax
Employment Period:
May 2019 to October 2019 (5 Months)
Duties and Responsibilities:
- Operate computers programmed with accounting software to record, store, and analyze information.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Receive, record, and bank cash, checks, and vouchers.
- Reconcile or note and report discrepancies found in records.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Prepare and process payroll information.
- Reconcile records of bank transactions.
Content Moderator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2018 to April 2019 (9 Months)
Duties and Responsibilities:
- Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to June 2018 (26 Months)
Duties and Responsibilities:
- Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
- De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2014 to March 2016 (18 Months)
Duties and Responsibilities:
- Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
- De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2014 to August 2014 (4 Months)
Duties and Responsibilities:
- Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
- De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
Account Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2022 to April 2025 (36 Months)
Duties and Responsibilities:
- Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention.
- Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication.
- Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting Technology
Graduation Date:
April 30, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Handling, Customer Experience, Email Handling, Email management, Chat Support, Administrative Support,
INTERMEDIATE ★★
- Bookkeeping, Accounting, Bank Reconciliation, Xero Accounting, QuickBooks, Zoho, Accounts Payable ManagementAccounts Receivable ManagementWebsite BuilderWebsite ManagementWeb Design
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 11.66, Upload: 20.92
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS
- Processor: Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $13.56/hr
Ruel
Candidate ID: 433594
ADVANCED
- Microsoft Office, General Accounting, Financial Management...
INTERMEDIATE
- Business Analysis...
Median Rate
$13.56
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 13.56 per hour or $USD 2350.70 per month
Remote Staff Recruiter Comments
- Ruel is Certified Public Accountant with 33 years of experience in Financial/Accounting/Credit and Collection in an ERP Environment.
- Has a solid background in accounting, costing and budgeting rendered in a multi-national and manufacturing companies.
- Had extensive knowledge in SAP and JD Edwards ERP Financial modules.
- Been the champion of CO Module of SAP (HANA version) from the most recent job.
- He was able to support multinational companies over the years which include companies for the following:
- manufacturing and shipping industries
- music industry
- auditing (ERP solution)
- IT consultancy firm
- He is ready to start immediately.
Employment History
ACCOUNTING MANAGER
Industry:
Manufacturing / Production
Employment Period:
February 1990 to August 1996 (78 Months)
Duties and Responsibilities:
- Planned, directed and controlled all activities of the accounting department
- Prepared management reports and analyzed pertinent financial statements and accounting reports
- Prepared requirements needed for the establishment of new companies
- Established a standard costing for all the product
- Prepared variance analysis on the actual unit cost against the standard unit cost
- Established computerized costing system of products
- Prepared price quotations to all customers
ACCOUNTING MANAGER
Industry:
Entertainment / Media
Employment Period:
August 1996 to April 2000 (44 Months)
Duties and Responsibilities:
- Planned, directed and controlled all activities of the accounting department
- Prepared management reports and analyzed pertinent financial statements and accounting reports
- Configured JDE financial structure and reports
- Conducted user training for JDE Financial Modules (AP, AR, GL)
- Prepared ad hoc reports using FASTR and Dreamwriter
- Ensured basic controls are operating properly
- Prepared/analyzed account reconciliation reports
- Check Signatory
MANAGER
Industry:
Computer / Information Technology (Software)
Employment Period:
April 2000 to July 2001 (15 Months)
Duties and Responsibilities:
- Implemented ERP packages - Financials
- Conducted JDE User Trainings for Clients
- Performed Business Process Reviews
- Documented System and User Guides
CONSULTING MANAGER
Industry:
Employment Period:
August 2001 to October 2003 (26 Months)
Duties and Responsibilities:
- Designed and implemented the accounting system of the company
- Planned, directed and controlled all activities of the accounting and administration department
- Prepared management reports and analyzed pertinent financial statements and accounting reports
- Signed Checks
- Prepared Project Proposals
- Rendered support as needed by existing clients
- Performed Pre-Sales Activities
- Managed JDE Projects for Financial systems
- Implemented ERP Packages - JDE Financials
- Conducted Business Process Reviews
SENIOR FINANCE AND ACCOUNTING MANAGER
Industry:
Manufacturing / Production
Employment Period:
October 2003 to September 2021 (215 Months)
Duties and Responsibilities:
- Led company's Annual Operating Plan (AOP) and Forecasts - Total and per Specie
- Led the Operations of Accounting Team (12 pax)
- Led the Operations of Treasury and Credit and collection Team (12 pax)
- Drove Financial Analytics
- Influenced cross-functions to ensure execution of plans in accordance with AOP
- Performed sensitivity analysis for variations in pricing, cost structures and business models
- Supported distributor contract negotiations and supplier agreement reviews
- Led BIR examinations defense team
- Ensured compliance of all government statutory requirements
- Enabled timely monthly management reporting & analysis
- Designed, systematized business processes
- Led Annual External Audit
- Handled CO (Control) module of SAP ERP system
Education History
Field of Study:
Commerce
Major:
Accounting
Graduation Date:
January 1, 1989
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Microsoft Office, General Accounting, Financial Management,
INTERMEDIATE ★★
- Business Analysis
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: AMD Ryzen7
- Operating System: Windows 10
All-inclusive Rate: USD $8.65/hr
Rowena
Candidate ID: 433312
ADVANCED
- Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining...
INTERMEDIATE
- Business Analysis, Zoho CRM, Customer Handling, Customer Service Management...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.65 per hour or $USD 749.96 per month
Remote Staff Recruiter Comments
- Gwen took up Accountancy in college. She has over 10 years of work experience mostly within BPO industries catering clients from the US, UK, and Australia, where she handled a number of campaigns such as energy, travel, and food.
- Her expertise are in the following:
- Telemarketing
- Business Development
- B2B Lead Generation
- Appointment Setting
- Customer Service
- Social Media Management
- She's also skilled in doing inbound and outbound calls, cold calling, and upselling.
- On average, she can set 2 valid appointments each day!
- Gwen uses applications and tools like HubSpot, Zoho, LinkedIn Sales Navigator, Calendly, Google Workspace, Zoom Info, Zoom Engage, Apollo.io, Lucia, and social media platforms (Facebook and Instagram).
- One of her biggest accomplishment is that she was able to build sales strategy and do audit for sales call to better streamline their workflow and process
- She is amenable to start immediately for part-time or full-time roles.
- A relatively private individual, it takes Rowena some extra time to connect to and trust new people. Serious and reserved.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
- Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Rowena is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Customer Service Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2015 to August 2017 (31 Months)
Duties and Responsibilities:
- Minimovers Acct.
- Inbound Residential
- Provide good customer service and accurate information to the customer.
- Tracking and Booking services
- Upsell additional products (Boxes and tapes)
Customer Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2013 to December 2014 (13 Months)
Duties and Responsibilities:
- Outbound B2C ( Cold Calling )
- Selling healthy meals around Australia
- Building Rapport to the customer
- Asking credit card details and gaining trust to the customer.
- Putting accurate information to the database
- Making sure to follow the proper call guidelines.
Customer Service Representative /TeleSales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2001 to September 2013 (147 Months)
Duties and Responsibilities:
- Handled infomercial accounts and sales acct
- LOB : Inbound and Outbound B2C
- Quality Analyst / Verifier
- Good Training ground ( Sales)
- Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)
Business Development Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to August 2020 (31 Months)
Duties and Responsibilities:
- We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
- we scale up and scale down seamlessly.
- We integrate local and remote teams and rapidly deploy solutions.
- Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI
Lead Generation Specialist/ Waterman Receivables
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2020 to November 2021 (15 Months)
Duties and Responsibilities:
- Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
- Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
- Proper encoding/updating of lead details into CRM database, including notes of telephone calls
- Lead Research
Executive Specialist 2
Industry:
Travel / Tourism
Employment Period:
November 2021 to February 2022 (3 Months)
Duties and Responsibilities:
- Outbound cold calling
- Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
- highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
- Hit the Target quota
Business Development Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2022 to July 2022 (5 Months)
Duties and Responsibilities:
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through cold calls and emails
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results
Business Development Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2023 to September 2023 (4 Months)
Duties and Responsibilities:
- Outbound Calls around Australia
- Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power
Telemarketer + Lead Generator
Industry:
Computer / Information Technology (Software)
Employment Period:
May 2024 to June 2024 (1 Months)
Duties and Responsibilities:
- Research potential industry and generate leads according to our selection criteria.
- Conduct thorough research on identified leads to determine their suitability.
- Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
- Attempt to contact prospective clients who you have been unable to contact.
- Maintain accurate records of all communications.
- Analyze and report on lead generation metrics to track progress and identify areas for improvement.
- Stay up-to-date with industry trends and best practices for lead generation.
- Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.
Sales and Marketing Specialist
Industry:
Healthcare / Medical
Employment Period:
July 2024 to December 2024 (4 Months)
Duties and Responsibilities:
- Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
- Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
- Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
- Close deals and establish strong business relationships with clients.
- Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
January 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Business Development, B2B Lead Generation, B2B Telemarketing, Lead Mining, Google Apps, LinkedIn Lead Generation, Sales, Market Research,
INTERMEDIATE ★★
- Business Analysis, Zoho CRM, Customer HandlingCustomer Service ManagementCollectionsAppointment SettingMicrosoft
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 5.71, Upload: 26.67
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: AOC
- Processor: Intel(R) Core(TM) i5-9400 CPU @2.9GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.67/hr
Julius
Candidate ID: 432636
ADVANCED
- Administrative Support, Account Management, Order Entry, Logistics...
INTERMEDIATE
- Data Entry, Technical Support...
Median Rate
$7.67
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 7.67 per hour or $USD 1329.77 per month
Remote Staff Recruiter Comments
- Red has been in the BPO industry for 11 years now.
- She has good communication skills.
- Being in the BPO industry for over a decade now, Red is highly adept in customer service, technical support, and handling disputes.
- She supported the following tasks:
- Order Entry
- Handling invoice disputes
- Collection of freight payments
- tracking orders
- data entry
- scheduling shipments
- She is knowledgeable with the following tools:
- 3CX
- Google Docs
- Pinnacle
- Outlook
- Skype
- She is ready to start ASAP.
https://www.predictiveindex.com/reference-profile/adapter/
Strongest Behaviors
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary
Julius is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Outbound Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2010 to July 2012 (27 Months)
Duties and Responsibilities:
- Making outbound calls to get customer details
- Qualifying leads
- Set an appointment with qualified prospects
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2012 to August 2014 (24 Months)
Duties and Responsibilities:
- Handling customer inquiries about email (i.e. email bounce back) and password reset
- Ensure KPI's and customer's end to end needs are met
- Ensure there are no delays on email and report within the day
Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2014 to January 2015 (3 Months)
Duties and Responsibilities:
- Handling customer inquiries through phone
- Offer services
- Upgrade customer service
Fraud Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to August 2016 (17 Months)
Duties and Responsibilities:
- Handling customer inquiries through phone
- Ensure KPI's and customer's end to end needs are met
- Ensure no fraudulent activity on customer account
- Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
- Proper invistigating on customer account.
- Deactivating and activating credit cards.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2016 to August 2017 (15 Months)
Duties and Responsibilities:
- Handling customer inquiries through phone
- Ensure KPI's and customer's end to end needs are met
- Technical troubleshooting upon identifying there are account issues in the customer's account.
- Provide neccesary resoultion for changing of PIN and phone numbers.
Customer Service Specialist / Sales Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to June 2018 (8 Months)
Duties and Responsibilities:
- Handling customer inquiries through phone
- Ensure KPI's and customer's end to end needs are met
- Educate customers about their bill and service.
- Technical troubleshooting upon identifying there are account issues in the customer's account.
- Upgrade service level and make sales.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2018 to July 2019 (10 Months)
Duties and Responsibilities:
- Ensure no error is found on the system to avoid fire
- Promote tailor-fitted solutions to help the customer save money on their electric bill
- Educate customers about their bill to resolve disputes
- Technical troubleshooting upon identifying there are account issues in the customer's account
Account Manager
Industry:
Transportation / Logistics
Employment Period:
August 2019 to July 2021 (23 Months)
Duties and Responsibilities:
- Account Manager || June 2019 - November 2021
- Tracking orders from dispatch to successful delivery
- Ensure that all orders are well taken care of and have no issue upon delivery
- Handling invoice disputes, like overcharges and payment before the delivery
- Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
- Order entry and locating piece based on BOL
- Provided quotes to account and designers
- Billing Support || August 2019 - July 2021
- Take inbound calls and outbound, emails, track orders
Billing Specialist
Industry:
Others
Employment Period:
November 2023 to November 2024 (12 Months)
Duties and Responsibilities:
- Invoice disputes
- Outbound call for outstanding invoices
- Update clients tracker
- Data entry
- Sending outstanding invoices through email
- Invoice process
- Collect and process payments
Education History
Field of Study:
Engineering (Industrial)
Major:
Industrial Engineering
Graduation Date:
January 1, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Support, Account Management, Order Entry, Logistics, Customer Service, Technical Support, Invoice Audit, Email client, Email Handling, Appointment Setting, Virtual Assistant Skills,
INTERMEDIATE ★★
- Data EntryTechnical Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $10.62/hr
Jave
Candidate ID: 432592
ADVANCED
- HTML, CSS3, Bootstrap, Web Design...
INTERMEDIATE
- PHP, AngularJS, MongoDB, Docker...
Median Rate
$10.62
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 10.62 per hour or $USD 1840.23 per month
Remote Staff Recruiter Comments
- Experience: 5 years of full-stack PHP development experience (60% back-end, 40% front-end), specializing in PHP and Laravel for back-end, with front-end work in Vue.js, and recent projects including a Logistics Management System (API integration with Shopify online stores/website) and a Database Backup Management System.
- Software Proficiency: Proficient in PHP (Laravel), JavaScript (Vue.js, limited AngularJS), with experience in Linux servers (DigitalOcean, AWS EC2), Render, Linode, REST API development, GitHub for version control, PHPUnit for testing, database design and optimization, and front-end development using Vue.js, HTML5, CSS (BEM methodology).
- Specialization: Specializes in back-end development with strong proficiency in PHP and Laravel, REST API implementation and documentation, Linux server configuration and management, Agile and Lean development practices (sprints and daily stand-ups), and front-end development using Vue.js for single-page applications.
- Strengths: Strong expertise in PHP and Laravel with practical project experience, proficient in deploying and managing cloud platforms (DigitalOcean, Render), knowledgeable in Agile development (including Scrum practices), and a quick learner, confident in adapting to new frameworks like Symfony..
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Jave Judiel is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Web Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
December 2018 to January 2020 (12 Months)
Duties and Responsibilities:
- Set up hosting and domain on Digital Ocean for client websites.
- Installed and configured e-commerce websites using WordPress, WooCommerce, and Shopify.
- Collaborated with designers and project managers to translate client requirements into functional websites.
- Conducted A/B testing on e-commerce websites to improve user experience and conversion rates.
- Utilized Google Analytics to analyze website performance and make data-driven decisions.
- Created web applications using Laravel and PHP to meet specific client requirements.
- Edited images using Photoshop for website content and branding.
- Managed product imports and sourced items from AliExpress for e-commerce websites.
- Designed logos for various e-commerce websites to establish brand identity.
- Built custom web applications using Laravel and PHP, tailored to specific client requirements.
- Managed client web hosting and domain setups on Digital Ocean Designed visually appealing and user-friendly layouts for e-commerce websites.
- Implemented SEO optimizations across web applications to enhance organic visibility, drive traffic, and improve search engine rankings. Installed and configured e-commerce platforms (WordPress, WooCommerce, Shopify) to boost client reach and sales.
- Conducted A/B testing on e-commerce websites to refine user experience and conversion rates.
- Managed Google Analytics for e-commerce websites to track user activity and analyze performance.
- Enhanced online branding and content presentation through Photoshop image editing.
- Executed product dropshipping initiatives on Shopify, expanding product offerings for clients.
Web Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
June 2021 to January 2025 (43 Months)
Duties and Responsibilities:
- Delivered 3 production systems (Logistics, Database-Backup, and Promodiser Inventory Extension) with Laravel + Node.js, serving 200+ daily users across HR, Warehouse, Sales, and Customer-Service teams.
- Migrated a 1 k-SKU WordPress store to Laravel, cutting average page-load time by 40 % and boosting checkout conversion by 15 % within three months.
- Built and customized a Shopify storefront from scratch, integrating payment/shipping APIs and automated order-sync, now handling 300+ orders per month.
- Optimized ERPNext, MES, and core inventory modules, reducing heavy report query time from 30s to <5s and improving data accuracy for 7 departments company-wide.
- Containerized 7 services with Docker, shortening deployment time by 60 % and enabling seamless scaling across staging and production.
- Created 20+ Python automation scripts for backups, data migrations, and nightly reconciliation jobs, eliminating several hours of manual work weekly.
- Built web applications entirely from scratch utilizing Laravel framework and Node.js,
- Database Backup Management System: Implemented automated data backups to ensure data security and compliance.
- Logistics Management System: Developed a system for real-time order tracking and integration with key partners such as Lazada, TikTok, and ERP.
- Knowledgebase Management System: Created a centralized knowledgebase for streamlined access to documentation, instructions, and company policies.
- Worked with Docker to containerize internal systems, improving scalability and deployment efficiency.
- Optimized internal systems (ERPNext, MES, portal, inventory) for faster data processing and improved user experience. Implemented system enhancements and bug fixes to improve efficiency and functionality.
- Conducted comprehensive testing of new modules and features to ensure high quality deliverables, along with thorough documentation for ease of maintenance.
- Transitioned an e-commerce platform from WordPress to Laravel, significantly enhancing performance and customization capabilities.
- Successfully customized ERP to meet specific business needs and streamline workflows.
- Utilized Agile and Scrum methodologies to manage project workflows, facilitate effective communication, and ensure timely delivery of high-quality software solutions.
- Collaborated cross-functionally with various departments to address system issues, incorporate new features, and gather feedback for continuous improvement.
Backend Development Lead
Industry:
Employment Period:
July 2024 to October 2025 (15 Months)
Duties and Responsibilities:
Web Developer
Industry:
Employment Period:
June 2021 to January 2025 (43 Months)
Duties and Responsibilities:
Software Engineer
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2025 to December 2025 (11 Months)
Duties and Responsibilities:
- Customized and configured ERPNext/Frappe to align with evolving business needs across 6+ departments, including HR, Asset Management, and Tech Support.
- Designed, developed, and deployed custom ERPNext applications, improving internal workflows and reducing manual tasks by up to 60%.
- Developed Python scripts to automate data processing, record generation, and routine admin tasks, cutting execution time from hours to minutes.
- Integrated HubSpot CRM with ERP using REST APIs and webhooks, enabling real-time sync of 8,000+ company and 6,000+ deal records, eliminating manual entry and improving data accuracy.
- Created 20+ dynamic script reports to empower leadership with actionable insights and support data-driven decision-making.
- Designed and implemented 25+ custom print formats using Jinja templates, tailored to meet specific reporting requirements of various departments.
- Deployed and maintained ERPNext in Dockerized environments, improving system scalability and reducing downtime during updates by 50%.
- Ensured high system reliability, maintainability, and scalability, contributing to a 30% decrease in ERP-related support tickets over 6 months.
Software Engineer
Industry:
Employment Period:
January 2025 to October 2025 (9 Months)
Duties and Responsibilities:
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Systems
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- HTML, CSS3, Bootstrap, Web Design, Web Development, Python, React.js, MySQL, jQuery, Node.JS,
INTERMEDIATE ★★
- PHP, AngularJSMongoDBDockerAWSDigitalOcean
Work at Home Capabilities:
- Internet Bandwidth:
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name:
- Processor:
- Operating System:
All-inclusive Rate: USD $11.60/hr
David
Candidate ID: 432568
ADVANCED
- Service Desk, Technical Support, Competitor Analysis, Computer Literacy...
INTERMEDIATE
- SEO, Lead Generation, YouTube Marketing, Windows...
Median Rate
$11.60
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 11.60 per hour or $USD 2010.39 per month
Remote Staff Recruiter Comments
- David has been working for more than 6 years. He took up a Bachelor of Science in Information Technology and started his career as an IT Support. Eventually, he ventured to remote work where he specialized in digital marketing. He worked with a number of offshore clients engaging in various industries where he proficiently performed the following:
- Digital Marketing
- Running paid campaigns in Facebook, and Google
- Lead generation
- Customer Service
- Digital advertising and marketing
- Traffic monitoring and analysis
- Social media marketing and management
- API development
- Software and IT support
- Competitor analysis
- Email marketing
- He has a year of on-page SEO experience.
- He had already managed and set up campaigns for lead generation, brand awareness, and sales conversion
- He had handled multiple accounts and has managed budget around
- 2000 USD for Google Ads
- 450 USD for Facebook Ads
- He used applications and tools like
- Google Workspace
- Google Tag Manager
- Google Data Studio
- Meta Ads
- Microsoft Standard and 365
- Microsoft Teams
- Slack
- WordPress
- Salesforce
- Klaviyo
- MailChimp
- Amazon
- Shopify
- GoHighLevel
- Hubspot
- Social media platforms such as FB, LinkedIn, and Pinterest.
- SemRush
- Ahrefs
- Spyfoo
- Canva
- Capcut
- Vismio
- Fond of upscaling, he attended online courses and training where he received numerous certificates. Below is the list of certificates he possesses:
- Google
- Google Analytics Individual Certification
- Google Ads - Measurement Certification
- Google Ads - Search Certification
- Google Ads - Display Certification
- Google Ads - Video Certification
- Google Ads - Shopping Certification
- Google Ads - Aps Certification
- Google My Business
- HubSpot
- HubSpot Academy SEO Certified
- Social Media Certified
- Content Marketing Certified
- Digital Advertising Certified
- Friction Sales Certified
- Sales Enablement Certified
- Email Marketing Certified
- Inbound Marketing Certified
- Inbound Sales Certified
- TikTok
- Ads Manager 101
- Google
- He can start immediately and is willing to work on any shift, either part-time or part-time.
Predictive Index Behavioral Profile - Scholar
Strongest Behaviors
- Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
- Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
- Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
David Joseph is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
David is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, his approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he’ll produce carefully thought-out work of high quality and precision. Whether doing work himself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Digital Marketing Assistant
Industry:
Others
Employment Period:
July 2023 to April 2024 (8 Months)
Duties and Responsibilities:
Digital Marketing Specialist
Industry:
Others
Employment Period:
June 2023 to August 2023 (2 Months)
Duties and Responsibilities:
Search Engine Marketing Specialist
Industry:
Others
Employment Period:
October 2022 to June 2023 (8 Months)
Duties and Responsibilities:
Executive Marketing Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
December 2021 to December 2022 (12 Months)
Duties and Responsibilities:
Service Desk/Helpdesk Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to July 2022 (84 Months)
Duties and Responsibilities:
Marketing Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2023 to April 2024 (5 Months)
Duties and Responsibilities:
Marketing Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2024 to November 2024 (2 Months)
Duties and Responsibilities:
Google Ads & Facebook Ads Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
December 2024 to April 2025 (3 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
May 21, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Service Desk, Technical Support, Competitor Analysis, Computer Literacy, Copywriting, Customer Support, eCommerce, Facebook Marketing, Virtual Assistant Skills, Google Tag Manager, Google Data Studio, Google Analytics, Google AdWords, Bing Ads, WordPress, Social Media Management, Data Management, Website Management, Keyword Analysis, Internet Research, Administrative Support, Microsoft Applications,
INTERMEDIATE ★★
- SEO, Lead Generation, YouTube Marketing, Windows, Web Development, Shopify, Photo Editing, Video Editing, Email Marketing, Conversion Optimization, Executive Support, Pinterest Marketing, Content Marketing, LinkedIn Marketing, Business Management, Web Hosting, Domain Management, Marketing automation, Travel Management, Project Management, Calendar Management, Ubuntu, Lead managementAudio EditingAppointment SettingLocal SEOCRM
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/12660124401
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.95/hr
Katrina
Candidate ID: 432523
ADVANCED
- Accounting, Account Management, Bookkeeping, QuickBooks...
INTERMEDIATE
- Digital Marketing, Salesforce CRM, Trello, Xero...
Median Rate
$8.95
$9.63
if $1 = PHP52
$11.39
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.95 per hour or $USD 1550.97 per month
Remote Staff Recruiter Comments
In this role, she has been instrumental in financial review and analysis, ensuring the accuracy and compliance of client financial statements, and delivering actionable insights. She has effectively standardized accounting workflows using Notion, contributing to both team efficiency and client satisfaction. Her proactive approach in overseeing high-volume transaction management and payroll processing highlights her keen attention to detail and process integrity.
Key Competencies:
- Technical Expertise: Proficient in accounting software (QuickBooks, Salesforce, SAP), financial statement preparation, and multi-state sales tax compliance.
- Process Optimization: Adept at documenting and streamlining workflows, contributing to knowledge sharing and operational consistency.
- Team Leadership: Strong mentoring skills, effectively training new employees on systems and best practices.
- Client Management: Exceptional at onboarding, maintaining communication, and addressing client concerns, ensuring satisfaction and compliance.
- Attention to Detail: Demonstrates accuracy in managing high-volume transactions, reconciliations, and regulatory reporting.
- She is able to start immediately.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-dened team for which they produce high-quality output and decisions.
- Unhurried and deliberate, stable and will do things using the established process; nds it dicult to change these systems.
- Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Katrina is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Katrina Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Katrina Marie is unselsh, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Katrina Marie will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.
Employment History
Accounts Receivable Associate
Industry:
Property / Real Estate
Employment Period:
November 2016 to July 2018 (20 Months)
Duties and Responsibilities:
- Responsible for billing clients of their monthly equities, transfer charges, real property tax and records transaction in SAP Business One.
- Uploading term sheets unto SAP to create buyers' code in order to record transactions.
- Calculating real property tax based on tax declaration and tax summary.
- Addressing client concerns regarding their accounts and real property tax.
- Assisted in transition from SAP Business One to SAP All in One which is more complex and sophisticated platform catering to the Company's growth and expansion.
- Functions as a part of Accounts Receivable team to come up with monthly reports on receivables, cancelled accounts, delinquent accounts and delayed payments etc.
- Follow up on dues by contacting clients via email, mobile phone and agents.
- Assisting BIR on requests on required documents for equities, transfer charges and other transactions.
- Assisting external auditors on annual audit concerns.
Tutor
Industry:
Education
Employment Period:
September 2018 to July 2019 (10 Months)
Duties and Responsibilities:
- I engaged in interactive conversation with Japanese students aimed at developing their comfortable English speaking skills.
Loans Assistant
Industry:
Government / Defence
Employment Period:
July 2019 to July 2021 (24 Months)
Duties and Responsibilities:
- Responsible for processing loans and mortgage documents for newly approved housing loan application.
- Verifying vital documents prior to loan take-out and transmitting them to custodian.
- Addressing borrowers’ queries regarding their application.
- Monitoring vital documents status.
Accounting Intern
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
October 2021 to April 2022 (6 Months)
Duties and Responsibilities:
- Assist with Accounts Receivable and Account Payable activities
- Retrieve, review and route audit documentations request
- Process payments received against invoices and review aging reports
- Route invoices to appropriate individuals for approval and create vendor files
- Assist in establishing tables of accounts and assigning entries to proper accounts
- Assist in developing, implementing, maintaining records in accounting system (QuickBooks)
- Assist in computing taxes owed and preparing tax returns, ensuring compliance with payment, reporting, or other tax requirements
- Collaborate with accounting and bookkeeping personnel to complete general department administrative work
- Maintain confidentiality with organization and client information
Accounting Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to June 2023 (16 Months)
Duties and Responsibilities:
- Ensured all payments were properly scanned, documented, and backed up with corresponding supporting records (e.g., receipts, confirmations) for audit compliance and transparency.
- Assisted with Accounts Receivable functions using Salesforce and QuickBooks Online, including invoice generation, tracking, and follow-up.
- Sent timely payment confirmations to clients upon closure of invoices in QuickBooks to maintain clear communication and accurate records.
- Drafted and distributed new client service agreements during onboarding, and maintained secure records of signed contracts for future reference.
- Acted as a first point of contact for client queries and concerns, delivering prompt and professional resolution to maintain strong client relationships.
Senior Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
July 2023 to June 2025 (22 Months)
Duties and Responsibilities:
- Financial Review & Analysis: Conduct in-depth reviews of client financial statements to ensure accuracy, compliance, and actionable insights for decision-making.
- Client Onboarding: Verify and validate client onboarding documents, ensuring completeness, correctness, and adherence to internal policies.
- Process Documentation: Create and maintain Accounting Standard Operating Procedures (SOPs) using Notion to standardize workflows and drive operational efficiency.
- Training & Team Support: Train and onboard new employees on internal tools, accounting systems, and process best practices to ensure consistent team performance.
- Project & Task Management: Oversee task delegation and completion using Asana, ensuring alignment with timelines and strategic goals.
- Tracked, categorized, and managed high-volume bank and credit card transactions with accuracy and efficiency.
- Performed monthly reconciliations for bank, credit card, and checking accounts, ensuring timely and error-free reporting. •
- Processed payroll via Gusto, integrating time and sales data from Clover, Homebase, and other platforms to ensure accurate compensation and compliance.
- Prepared, analyzed, and distributed monthly Financial Statements for a portfolio of over 30 clients across various industries.
- Filed monthly and quarterly multi-state sales tax returns, staying up to date on jurisdictional requirements and deadlines.
- Led onboarding clean-up efforts by reviewing historical data, correcting discrepancies, and setting up streamlined workflows.
- Organized and maintained client financial records in Google Drive for audit-readiness and team collaboration.
- Actively documented accounting processes and procedures to support knowledge sharing, standardization, and scalability.
Accountant
Industry:
Employment Period:
July 2023 to April 2025 (21 Months)
Duties and Responsibilities:
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting Technology
Graduation Date:
March 21, 2015
Located In:
Philippines
License and Certification: :
Australian Taxation: Business Activity Statement, Installment Activity Statement, Income Tax Return
Australian Taxation: Individual Tax Return
Career Service Professional Eligibility
Field of Study:
Finance/Accountancy/Banking
Major:
Management Accounting
Graduation Date:
March 28, 2016
Located In:
Philippines
License and Certification: :
Certificate IV in Accounting and Bookkeeping AB2 Institute of Accounting
Xero Advisor Certified
QuickBooks Certified ProAdvisor
Buildum
Skills
ADVANCED ★★★
- Accounting, Account Management, Bookkeeping, QuickBooks, Google Apps, Social Media Management, SAP Accounting, Microsoft Office, Microsoft Excel,
INTERMEDIATE ★★
- Digital MarketingSalesforce CRMTrelloXeroAustralian GST
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/12654296848
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core 5
- Operating System: Windows 10
All-inclusive Rate: USD $11.60/hr
Jeson
Candidate ID: 432333
ADVANCED
- Kotlin, Azure DevOps, MySQL, .NET 4.0...
INTERMEDIATE
- C#, Visual Studio .NET, Xamarin SDK, Oracle...
Median Rate
$11.60
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 11.60 per hour or $USD 2010.39 per month
Remote Staff Recruiter Comments
- Jeson has a degree in information technology.
- He worked as an Android/IOS developer.
- He is responsible for developing, testing and maintaining android applications
- He has experience in making app and uploading it to Google play store.
- He is assigned to the application development and maintenance.
- He is assigned to MacOs desktop application development and maintenance.
- He is proficient in using:
- C# - 1yr
- Visual studio - 1yr
- Java - 4yrs
- Kotlin - 4yrs
- Swift - 1yr
- Xcode - 1yr
- Xamarin - 6months
- Firebase - 4yrs
- Oracle - 6months
- MYSQL - 5yrs
- MongoDB - 6months
- Azure devops - 1yr
- Github - 1yr
- JSON -5yrs
- RESTful API - 5yrs
- CSS - 5yrs
- HTML - 5yrs
- React Native - 5yrs
- React JS - 3yrs
- Flutter - 3yrs
- He can start ASAP and open for full time position
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jeson has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jeson will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
System Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
September 2015 to February 2016 (5 Months)
Duties and Responsibilities:
- Responsible solely to the development of the whole project. I did the Barangay System
- Develop the project using Visual studio(C# , SQL server and MySQL.
- Assigned to the application development and maintenance.
- Worked closely with clients to establish specifications and system designs
- Provide client support.
Mobile developer(IOS/Android)
Industry:
Employment Period:
August 2016 to December 2019 (40 Months)
Duties and Responsibilities:
- Responsible solely to the development of the whole project. I did the Record manage
- Assigned to the application development and maintenance.
- I develop the E-hatud app(you can see in the playstore) using cordova for web and xcode and android
- Resolved difficult problems, improved operations and provided exceptional client support.
- Payroll management system using PHP,Mysql and for Leave and attendance using Android studio/Xcode
Mobile Developer IOS/Android
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2020 to November 2021 (18 Months)
Duties and Responsibilities:
- IOS/Android Developer who is responsible for developing, testing and maintaining android applications
- Responsible solely to the development of the whole project. I did the ordering system, inventory, sales and development
- Assigned to the application development and maintenance.
- An expert in xcode swift 5.4 Android studio, xamarin c#.
- Recheck fixes and issues whenever an update is available.
- Analyzes data and checks whether the data complies to existing Industry and practices.
- I experience in accenture you can run the Mac environment (xcode) to windows.
- I do both android and IOS task for mobile development.
- To be honest I still consider myself as a beginner no matter how many years my experience I still have a lot to learn.t of the android application for admin.
iOS Developer
Industry:
Grooming / Beauty / Fitness
Employment Period:
May 2022 to September 2022 (4 Months)
Duties and Responsibilities:
- Maintaining LayBare application
- Add new function
- Fix and debugged for overlapping UI
- Fast fetch for the loading services
iOS Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2022 to April 2022 (2 Months)
Duties and Responsibilities:
- Fix and debugging
- Add new functions
- Maintaining Go Robinson application and Atram
React Native Developer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2022 to October 2023 (13 Months)
Duties and Responsibilities:
- Involved in design, development and testing.
- Bug fixes
- Maintenance
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
April 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Kotlin, Azure DevOps, MySQL, .NET 4.0, iOS Development,
INTERMEDIATE ★★
- C#, Visual Studio .NET, Xamarin SDK, Oracle, jQueryPHPJavaScriptGitHubLaravel
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 17.49, Upload: 16.11
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Macbook Pro
- Processor: M1
- Operating System: MacOS X
All-inclusive Rate: USD $9.14/hr
Michelle
Candidate ID: 431983
ADVANCED
- Social Media Management, Community development, Social Media Marketing, Social Media...
INTERMEDIATE
- Executive Assistance, Operations Management, People Management...
Median Rate
$9.14
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.14 per hour or $USD 792.50 per month
Full Time: $USD 9.14 per hour or $USD 1585.00 per month
Remote Staff Recruiter Comments
Michelle Bernice Garcia has a robust background in social media management and marketing, with significant experience in project management, graphic design, and administrative tasks. Her proficiency with various tools and readiness to start immediately make her a strong candidate for roles in marketing and social media management.
Evaluation Comments:
Michelle has a diverse background in social media management, tech support, and tutorial services.
She has experience in multiple industries and is capable of handling a wide range of tasks from community management to video editing.
She is knowledgeable in various tools and is ready to start immediately.
Key Strengths:
Social Media Management: Advanced skills in managing and marketing on social media platforms.
Project Management: Proficient in planning, executing, and managing projects.
Graphic Design: Skilled in creating visual content for various platforms.
Administrative Support: Strong administrative skills including appointment setting and general admin tasks.
Training and Development: Experienced in coaching and training.
Technical Expertise:
Tools: Canva, Google Suite, MS Apps, Vegas Pro, Adobe Premiere, Asana, Trello, Buffer, Hootsuite, ClickUp
Strongest behaviors:
Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Summary:
Michelle Bernice is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Her drive is purposeful, directed at getting things done quickly. She is an individual who responds positively and actively to challenges and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.
- Bernz started her professional career in tutorial services in 2008.
- She also had her career as a tech support in Xbox in a BPO set-up.
- She then ventured into social media management and marketing for 4 years. She has worked with several industries on telecommunication, BPO and hospitality.
- She is able to perform the following tasks:
- Community Management
- Social Media Management
- Social Media Marketing
- Graphic Design
- Email Marketing
- Project Management
- Video Editing
- Appointment Setting
- Admin Tasks
- She is knowledgeable on the following tools:
- Canva
- Google Suite
- MS Apps
- Vegas Pro
- Adobe Premiere
- Asana
- Trello
- Buffer
- Hootsuit
- ClickUp
- She is ready to start immediately.
Employment History
Executive Virtual Assistant C-Level
Industry:
Hotel / Hospitality
Employment Period:
July 2021 to May 2023 (22 Months)
Duties and Responsibilities:
- Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth
Project Manager / Marketing Manager
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
- Increased engagement and reach through structured content planning and analytics reporting
- Collaborated with leadership to align marketing metrics with business KPIs
- Designed content systems that supported visibility and community culture
- Mentored team members on marketing workflows and aligned communication
Appointment Setter
Industry:
Consulting (Business & Management)
Employment Period:
February 2015 to May 2016 (15 Months)
Duties and Responsibilities:
- I field basic questions and concerns about the products and services.
- I schedule consultations between the prospective client and a Sales Representative.
- I keep a detailed log of calls, including those which were not answered.
- I attempt to contact prospective clients who you have been unable to contact.
Social Media Specialist
Industry:
Entertainment / Media
Employment Period:
August 2018 to June 2019 (9 Months)
Duties and Responsibilities:
- I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
- I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
- I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
- In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.
General Virtual Assistant
Industry:
Human Resources Management / Consulting
Employment Period:
January 2018 to September 2018 (8 Months)
Duties and Responsibilities:
- I screen all visitors and determine what level of support they need while offering polite, professional customer service.
- I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
- I train other administrative staff on company policies and marketing practices.
- I also tapped my marketing skills as a social media manager and community builder.
Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2018 to June 2019 (7 Months)
Duties and Responsibilities:
- My job as a general virtual assistant developed into an executive assistant.
- I screen all visitors and determine what level of support they need while offering polite, professional customer service.
- I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
- I train other administrative staff on company policies and marketing practices.
- I also tapped my marketing skills as a social media manager and community builder.
- I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
- I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
- I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
- In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.
Education Strategist
Industry:
Education
Employment Period:
January 2018 to October 2021 (45 Months)
Duties and Responsibilities:
- Increased participant engagement through structured feedback and accountability systems
- Managed instructors and operations support for seamless program execution
- Created internal resources and workflows to simplify curriculum delivery and tracking
- Fostered strong communication and connection among students, faculty, and leadership
Education History
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Forestry and Natural Resources Governance
Graduation Date:
October 22, 2005
Located In:
Philippines
License and Certification: :
- International Homeschool Speaker 2018, 2019
- CEO, Founder of STPH
- Co-Found
Skills
ADVANCED ★★★
- Social Media Management, Community development, Social Media Marketing, Social Media, Graphic Design, Facebook Ads, Administrative Skills, Administrative Support, Project Management, Project Planning, Project Support, Training and Development, Coaching, Speaking Skills, Marketing,
INTERMEDIATE ★★
- Executive AssistanceOperations ManagementPeople Management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/my-result/d/588d8328-9045-43d0-b35d-ae6b51a9fb91
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Ryzen 7
- Operating System: Windows 11
All-inclusive Rate: USD $8.65/hr
Carmela
Candidate ID: 431775
ADVANCED
- Administrative Skills, Customer Handling, Communication Skills, MS Teams...
INTERMEDIATE
- Data Entry, Canva...
Median Rate
$8.65
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.67 per hour or $USD 664.88 per month
Full Time: $USD 8.65 per hour or $USD 1499.92 per month
Remote Staff Recruiter Comments
- Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
- She then transitioned as a virtual assistant where some of her responsibilities include:
- data entry
- outbound calls to prospective client
- appointment setting
- recruitment
- She has became a healthcare virtual assistant where she performs the following:
- inbound and outbound calls to and from patients
- liaise between patients and providers
- appointment setting
- She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
- job posting
- credentialing
- interviewing
- onboarding
- She is knowledgeable on the following tools:
- Kamana
- Jazz HR
- ZipRecruiter
- Nurses.com
- Indeed
- She is ready to start after a week.
Predictive Index Behavioral Profile - Individualist
Strongest Behaviors:
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.
Employment History
FRAUD ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2018 to July 2019 (16 Months)
Duties and Responsibilities:
- Provide excellent customer service while in a high call volume and fast-paced environment.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
- Ensure confidentiality of all information collected during an investigation.
- Recommend anti-fraud processes for changing transaction patterns and trends.
CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to December 2020 (15 Months)
Duties and Responsibilities:
- Responding to customer inquiries quickly, directly, and concisely.
- Being able to communicate effectively in a fast-paced, written medium.
- Ensured customer satisfaction by handling day-to-day affairs.
- Multi-task effectively
- Identifying customers' needs and helping a customer with their concerns
VIRTUAL ASSISTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to March 2021 (2 Months)
Duties and Responsibilities:
- Helping the client with a personal task
- Data Entry
- Hire New team members
- Make outbound calls to prospective clients for the Inside Sales rep to close
- Appointment Setting Experience calling B2B client
- Schedule Team meeting
VIRTUAL ASSISTANT
Industry:
Banking / Financial Services
Employment Period:
February 2021 to August 2023 (30 Months)
Duties and Responsibilities:
- Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
- Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
- Providing administrative support which includes (data entry, appointment scheduling).
- Has excellent communication skills.
RECRUITER
Industry:
Healthcare / Medical
Employment Period:
September 2021 to March 2022 (5 Months)
Duties and Responsibilities:
- Responsible for meeting hiring goals and sourcing and screening candidates.
- Coordinating the interview process.
- Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
- Posting on Facebook (creating good content and graphic designing).
- Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
- Ensure consistency between expectation and candidates preferences.
Scheduling Coordinator
Industry:
Healthcare / Medical
Employment Period:
July 2024 to June 2025 (10 Months)
Duties and Responsibilities:
Education History
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Upland Farming
Graduation Date:
February 27, 2007
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis,
INTERMEDIATE ★★
- Data EntryCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 13.70, Upload: 63.54
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $9.64/hr
Jonalyn
Candidate ID: 431738
ADVANCED
- JD Edwards, Xero, Office 365, Skype...
INTERMEDIATE
- IFCA, Trello, Accounts Payable Management, Accounts Receivable Management...
Median Rate
$9.64
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.64 per hour or $USD 835.04 per month
Full Time: $USD 9.64 per hour or $USD 1670.08 per month
Remote Staff Recruiter Comments
- Jona is a Certified Public Accountant with 10 years of relevant experience. She was employed within the BPO, accounting firm, and real estate industries in progressive roles. She showcased her expertise in different accounting functions to clients based in Australia and Singapore. In addition, she also provided consulting services to local clients for 2 years where she got exposed to royalty reporting for a real estate client.
- She is proficient in supporting, but not limited to, the following:
- General Accounting
- Reporting Analysis
- Budgeting
- Taxation
- Bookkeeping
- Accounting Reconciliation
- She used numerous applications and software such as JDE, Xero, IFCA Property Plus, QuickBooks Desktop, SAP, MS Excel, MYOB, Sleek ERP, Dext/Receipt System, HubDoc, Zendesk, Front, Slack, and MS 365.
- She is a certified Xero Advisor.
- She can start immediately, prefers the day shift, and is open to either a part-time or full-time position.
Strongest Behaviors
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Jonalyn is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
Jonalyn strives to make sure that things get done right, and is often placed in positions of control and trust. Given the necessary guidelines, will carry out responsibilities authoritatively and firmly. Has a sense of urgency and works and functions, in general, at a faster-than-average pace, making decisions quickly as long as they are the kind of decisions that can be made in support of accepted policies.
Employment History
Senior Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
April 2022 to May 2023 (13 Months)
Duties and Responsibilities:
- In charge of the day-to-day financial transactions and complete posting processes, verify if transactions are recorded correctly in the ledger, perform partial check of posting processes, and perform bank reconciliation.
- In charge of maintaining full sets of books for a portfolio of clients including bank reconciliations, fixed assets register, raising journals and preparing financial reports in Xero accounting system
- Preparing Unaudited Financial Statements, SG GST quarterly submissions, and payroll support for Singapore clients
- Working with diverse range of clients from small to large companies with various range of industries
- Understand and adhere to financial regulations and legislation under Singapore Financial Reporting Standards (SFRS)
- Work with internal stakeholders and third-party consultants on the specifications
- Assisting the portfolio lead in providing CFO services to our clients which include Financial Planning and Analysis
- Managing a team of bookkeepers and portfolios of clients
- Other ad-hoc accounting related duties as requested by the Management
Public Accountant & Tax Practitioner
Industry:
Accounting / Audit / Tax
Employment Period:
February 2020 to April 2022 (26 Months)
Duties and Responsibilities:
- Supports small businesses and individuals with tax and financial statement
- Organize and file income tax returns and documents for clients
- Assess business and financial transactions and prepare accurate reports
- Help develop and implement effective accounting policies and processes
- Monitor bookkeeping activities regularly
- Help in reconciliation and review of client’s accounts
- Respond to tax and accounting related issues
Internal Auditor
Industry:
Construction / Building / Engineering
Employment Period:
December 2010 to July 2012 (19 Months)
Duties and Responsibilities:
- Conducts cash audit and review the monthly summarized liquidation by the Finance Officer for Tagaytay City and Bontoc Branch Office
- Monitor the cost of construction materials and verify payment to major suppliers
- Check and validate that all petty cash released are properly disbursed
- Responsible in monitoring the collection from clients and government projects
- Conducts the checking of payroll
- Perform other duties that may be assigned by the Owner/Manager
Payroll Tax Practitioner
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2012 to February 2013 (6 Months)
Duties and Responsibilities:
- Maintain payroll records in Payroll system and update systems that support payroll processing
- Reconcile client weekly and quarterly payroll
- Ensure accuracy of net pay and process remittance payments
- Communicate or respond to queries for any payroll delivery questions/changes
- Provide the client with support and data for any internal and external audits
- Ensure compliance to the client's existing standards, GAAP and other applicable laws
- Develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures
- Update client employee's tax forms including W2 Form
- Perform other duties that may be assigned by the manager
Finance
Industry:
Property / Real Estate
Employment Period:
April 2013 to July 2016 (39 Months)
Duties and Responsibilities:
- Cash Flow Management/budgeting
- Monitor and analyze budget versus actual expenses
- Accounting - ensure that income targets are met and current ratio (not less than 1) and DE ratio (not more than 3) are compliant to debt covenants
- Funding - ensure the funding plans are implemented. Loans are released on time
- Preparation of financial projections of the whole company
- Ensure that expenses are within the budget and still align with the agreed targets
- Preparation of financial projections for the company
- Help and recommend in setting plans for comprehensive funding strategies for each project funding requirements
- Supervise and evaluate the work of Project Finance Officer
- Involved in the strategic planning and in the conceptualization of future projects
- Perform other functions required by CFO and COO
- Perform additional function as Accounting Supervisor from January 2016 to April 2016:
- Monitor and analyze accounting data and produce financial reports or statements
- Recommend cash disbursements by verifying check amounts against invoices
- Ensure that all general ledger accounts are reconciled to subsidiary records
- Guide other departments by interpreting accounting policies and procedures
- Ensure the accuracy and timely processing of accounting transactions, and timely reporting of monthly financial information
- Approve ledger entries by auditing transactions
- Help in the development and implementation of new database accounting system
Project Accountant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to April 2017 (8 Months)
Duties and Responsibilities:
• Export, update and review monthly project actual revenues, costs, outstanding purchase order/commitments, supplier payments and customer receipts from the JDE software in the project financials
• Work with the Project Manager to update the individual variations, both revenues and costs to the original agreed scope of work and budget
• Update JDE with the new monthly forecast and run the profit recognition process and check that the financial results from JDE match the financial results in the project financial summary
• Update the rolling 15-month forecast report, and review presentation tables and charts for review meeting
• Perform other assigned tasks within my capabilities
Accountant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2017 to November 2021 (54 Months)
Duties and Responsibilities:
- Develop and analyze reporting and financial modeling for project operations and budgets
- Review the budget and actual project financial summary presentation tables and charts
- Analyze and post general ledger journals for projects as required
- Monitor project invoices, payables, receivables and costs associated with each project
- Review weekly project revenues and costs against prior week’s data for any anomalies
- Provide project managers with timely project financial reports, budgets and forecasts
- Ensure project cash flow by generating, auditing and sending invoices to clients in a timely manner
- Map the project budget to the Accounting Software chart of accounts and update general ledger accounts within said budget
- Process payroll costs allocation and other related costs to appropriate projects
- Perform project accounting for all non-Project Financial Summary projects using standardized margins until the project has been completed
- Oversee and supervise one of company’s branch (Datatel)
- Suggested and amended the chart of accounts and some financial reporting requirements in conformity with the main office
- Review and approved draft entries in Xero system
- Monitor and make sure that all transactions related for the month have been entered in Xero system before closing accounting period
- Supervise and evaluate the work of my team
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
April 17, 2010
Located In:
Philippines
License and Certification: :
Certified Public Accountant
Skills
ADVANCED ★★★
- JD Edwards, Xero, Office 365, Skype, General Accounting, Reporting Analysis, Budgeting, Taxation, Bookkeeping, Accounting, Accounting Reconciliation, Critical Thinking, Time Management,
INTERMEDIATE ★★
- IFCATrelloAccounts Payable ManagementAccounts Receivable Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15293095844
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: LENOVO Ideapad Slim 3
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $17.98/hr
Mick
Candidate ID: 431727
ADVANCED
- Kotlin, Java, MVVM, VBA...
INTERMEDIATE
- RESTful...
Median Rate
$17.98
$19.83
if $1 = PHP52
$24.66
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 15.53 per hour or $USD 1345.50 per month
Full Time: $USD 17.98 per hour or $USD 3116.39 per month
Remote Staff Recruiter Comments
- Mick has been in the Software Development field for over 8 years, 5 years were on Android development
- He was able to create apps from the scratch
- He also did the submission process to Play Store, review codes, creating new functions and features and bug fixing
- He's adept at the following:
- Kotlin - 4 years
- Java - 3 years
- Restful API
- MVVM for Android
- GIT - 4 years
- VBA
- VB.NET
- C++
- AGILE Development
- He can start in 2 weeks
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Behavioral Summary
Mick Jason is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within his own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mick Jason, who takes responsibilities very seriously.
Employment History
Android Developer
Industry:
Entertainment / Media
Employment Period:
May 2019 to October 2019 (5 Months)
Duties and Responsibilities:
- Developed a movie app in Google Play Store
- Streaming app that plays or offer Movies, Audios and live contents for Filipinos
- Bug Fixing and add additional functions
- Developed a trasportation app
- Booking your preferred seat on provincial buses
- Live tracking of the bus
Android Developer
Industry:
Others
Employment Period:
August 2019 to October 2019 (2 Months)
Duties and Responsibilities:
- Created eCommerce from the scratch.
- An app that sells second hand or brand new items
- Integrated PayPal and GCash payment etc
Software Engineer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2017 to May 2019 (20 Months)
Duties and Responsibilities:
- Developed Mobile and Watch apps for elderly people.
- The apps have fall alert detection using an accelerometer and when triggered, it will send email automatically to notify their relatives.
Android Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
November 2019 to October 2020 (11 Months)
Duties and Responsibilities:
- Developed a comics application.
- Integrated an Augmented Reality
- Developed an app that checks the health status of a patient thru picture of the Eye
Senior Android Developer/Domain Lead
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2021 to January 2022 (7 Months)
Duties and Responsibilities:
- AGILE development
- Responsible for code reviews
- Responsible for creating new functions or features
- Responsible on bug fixing and code improvements
Software Engineer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2013 to February 2017 (39 Months)
Duties and Responsibilities:
- QA Automated Mailer - sends a formatted email composed of status and details of workload with attachment to QA team.
- XML to Excel Converter - removing manual searching from XML and arranging the data to be easily readable.
- Automated Attendance Tracker - tracks the agent's login, logout, idle time, attendance, late and break time etc.
- Status Notification Tool - a pop-up notification on the agents screen with messages or info from team leads or managers.
- Web Scraping - extracting data from a website to excel or notepad.
- UI Automation - controlling software that is detectable by UI path, using Excel Macro to lessen the manual intervention.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Electronics
Graduation Date:
October 29, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Kotlin, Java, MVVM, VBA, C++, MySQL, PLC Programming, Git, PHP,
INTERMEDIATE ★★
- RESTful
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 572.30, Upload: 563.40
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Pro
- Processor: APPLE M1 CHIP WITH 8-CORE CPU
- Operating System: MacOS X
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.
A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)
Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?
Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.
For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.
Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.
Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.
Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.
Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.
Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.
The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.
For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
