DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.
I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.
That said, I will try my best to be as objective as possible from here on out.
The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.
Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.
And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.
As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.
SSS: Social Security System Fund
Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.
This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.
Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%
Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.
The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.
SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.
Philhealth: National Health Insurance Program
Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.
As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.
Self-employed workers, in contrast, provide voluntary contributions.
Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.
Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.
Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.
Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.
PAG-IBIG Fund: Home Development Mutual Fund
If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.
The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.
However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.
As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.
If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $8.63/hr
AIREEN
Candidate ID: 493712
ADVANCED
- Customer Service, Virtual Assistant Skills, Data Entry...
INTERMEDIATE
- Medical Transcription...
Median Rate
$8.63
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.63 per hour or $USD 748.16 per month
Full Time: $USD 8.63 per hour or $USD 1496.32 per month
Remote Staff Recruiter Comments
- Aireen has a Bachelor's degree in Nursing and has been working in the Medical Industry for around 10 years wherein she started as a Nurse and later on worked in a Virtual Set-up.
- She has skills and expertise when it comes to:
- Customer Service
- Medical Virtual Assistance
- Client/Patient Relations
- Administrative Support
- Doing inbound & outbound calls
- Medical Transcription
- Appointment Setting
- Insurance verifications
- Prescriptions entry
- She has catered a US-based client when she started working as a Patient Care Coordinator
- She's adept also in using the following tools/software:
- MS Office
- Zoom
- Sharecloud
- Bright, Tree, Snap
- Other Electronic Medical Records Systems
- For Aireen, her greatest achievement is being able to work long-term with a client and always get to resolve patient concerns despite challenges along the way (such as dealing with potentially irate patients), and at the same time meeting her quotas and juggling multiple tasks.
- She is available to start immediately
Strongest Behaviors:
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary:
AIREEN is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
Employment History
Medical Virtual Assistant/Patient Care Coordinator
Industry:
Healthcare / Medical
Employment Period:
January 2018 to October 2022 (57 Months)
Duties and Responsibilities:
- Serving as the first point of contact between medical professionals and patients
- Gather the patient's medical history
- Schedule and coordinate appointments, tests, and follow-up visits
- Maintain contact with patients following appointments
- Respond to patient's medical inquiries
- Keep track of patient medical records such as laboratory results and other medical documents
- Manage patient information for necessary updates
- Coordinate with the doctor's office and medical personnel
- Assist in gathering patient's billing and insurance information
- Encode data for Prescriptions provided
- Review and Organize patient's Medical Records for filing system
- Providing assistance to doctors with medical documentation and coding
- Conduct patient feedback surveys to ensure quality of care.
- Ensuring patient confidentiality and compliance with HIPAA regulation
- Data Entry of Prescriptions, Doctor’s Evaluation, Laboratories and Procedures, Patient’s Demographics and History.
- Triage call - Receive incoming calls and transfer it to specific department according to patient’s/client’s questions and concerns.
- Coordinate patient’s request, concerns, questions, and status to each Department: from Doctos’s office, to Insurance Team, Billing, Docs Team, and Respiratory Therapists.
- Inbound Calls - Answer calls from patients who experience technical issues with their medical equipment at home. We also cover patient’s questions or concerns regarding their health problems and how the consistent use of their Medical Devices at home will lessen the signs and symptoms.
- Outbound Calls - Update patients of their status regarding Machine and Supplies. We also advise if there is a need of a follow-up consultation with their Doctor to make sure we follow their Insurance Guidelines.
- Comprehensive Telehealth with patients to properly explain, demonstrate, and teach them how to use Medical Equipment they need to use at home.
STAFF NURSE
Industry:
Healthcare / Medical
Employment Period:
January 2013 to December 2015 (35 Months)
Duties and Responsibilities:
- MULTITASKING in different departments which includes Pediatrics, ER, DR/LR, and OPD
STAFF NURSE
Industry:
Healthcare / Medical
Employment Period:
January 2016 to December 2018 (35 Months)
Duties and Responsibilities:
- Outpatient Department
- Vital signs taking and ECG
- Comprehensive documentation
- Extraction Area
- IV Insertion
- Blood Extraction
- IVF Therapy
- IM and IV injections
- Minor Operating Room/ Dressing Area
- Wound care and Wound dressing
- Assisting doctors in Minor Surgery
- Assisting doctors in Casting J
- Trained in Pre and Post Laser Assessment
- Worked in Hair Removal Laser
- Hair Removal therapy using various Laser machines:
- Gentle Lase Pro
- Duetto Evo
- VRM/ Spectra
- Deka (Alex and Yag)
- Trained in Laser Machines' cleaning and maintenance
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
March 1, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Virtual Assistant Skills, Data Entry,
INTERMEDIATE ★★
- Medical Transcription
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name:
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $13.52/hr
Rocelo
Candidate ID: 493256
ADVANCED
- SAP Business One, SAP Accounting, Xero Accounting, Xero...
INTERMEDIATE
- Auditing, Internal Auditing, Xero Accounting, SAP Accounting...
Median Rate
$13.52
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.52 per hour or $USD 1171.74 per month
Full Time: $USD 13.52 per hour or $USD 2343.49 per month
Remote Staff Recruiter Comments
- Rex has a bachelor's degree in Accountancy and he is a Certified Public Accountant.
- He has been working for almost 14 years in the accounting firms, Technology Services and consultancy where he handled roles such as:
- Financial Controller
- Audit Staff
- Audit Supervisor
- Technical Assistant, Tax Compliances Services
- Finance and Accounting Manager
- Audit and Assurance Group Head
- He is experienced in the following financial activities:
- Preparation of monthly, quarterly and annual reports
- Preparing Financial reporting and statements
- Budgeting
- Auditing
- Fund Management
- Tax Compliance
- Accounting and Bookkeeping
- Account Management
- He has an experience in Australian accounting.
- He is proficient using Xero, monday.com,click-up,bamboo-HR, HRIS,MS office, excel and google workspace.
- He has a basic knowledge in MYOB.
- He can start on May 1, prefer working morning or mid-day shift but, can also be okay on night shift and open for any full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Rocelo is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Rocelo, who takes responsibilities very seriously.
With experience and/or training, Rocelo will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Rocelo is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Financial Controller (Remote Work)
Industry:
Employment Period:
August 2020 to May 2023 (33 Months)
Duties and Responsibilities:
- Set-up consistent month-end closing and financial reporting at every first Friday of the month
- Prepared annual budget and forecasting for the company and embed to monthly financial reporting for variance analysis comparing budgets vs. actuals
- Manages the company's financial accounts, ensures timely invoicing and bills payment processing
- Performs bank reconciliation procedures in Xero and Dext (formerly Receipt Bank)
- Prepares monthly payroll for Australian and Philippine team members
- Updates Australian employees' records and earnings then files data to tax authorities through Xero's Single Touch Payroll (STP)
- Liase with outsourced tax accounts in Australia for the company's tax preparation, filing and payment lodgement to Australian Tax Authority (ATO)
- Handles company's transactions and do cash flow forecasting using Xero Business Analytics and Futrli Advisor
- Administers company's time tracking tool (Time Doctor), generates regular reporting through dynamic dashboard for sharing to client servicing teams, and onboard new team members to the platform Track referral commissions and ensure that these are invoiced and collected on timely basis
Audit and Assurance Group Head
Industry:
Accounting / Audit / Tax
Employment Period:
August 2013 to May 2023 (117 Months)
Duties and Responsibilities:
- Works with Managing Partner and Audit Manager to review and commit to the products and services that will serve as the Firm's core and specialty services.
- Provides management over portfolio of clients and deliver high quality audit and assurance services, including, but not limited to, preparing and reviewing audit plans and work.
- Prepare the Firm's calendar of events and submitting the same to the Managing Partner for approval.
- Review all client leads to ensure good fit and recommends engagement or non- acceptance of the same to the Managing Partner.
- Review and/or prepare financial statements in accordance with current accounting and regulatory standards.
- Review and/or draft applicable management letters to clients on related audit issues and identified weaknesses on internal control.
- Provide professional assistance and guidance to clients on a consultancy basis.
- Participate in the recruitment process of all the Firm's associates / staffs. Also, conduct regular performance reviews of subordinates and submits the same to the HR Manager and Managing Partner for further review and appropriate actions.
LIG Web Development and Consulting, Inc.
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2019 to July 2020 (17 Months)
Duties and Responsibilities:
- Accelerated the month-end closing process to the 5th calendar day of every month.
- Initiated expense flux analysis in the first month of employment that provides for early identification and correction of posting errors. This enhances integrity of financial reports and better decision-making on the part of the management.
- Provided timely and accurate financial reports of the company to counterparts in Japan office. Set-up budget to actual reports as specifically requested by immediate head in Japan office.
- This resulted in increased use of reports and quicker attention to variances. Prepared timely monthly cost schedule and summary of expenses to counterparts in Japan office as basis for the monthly fund transfer.
- Ensured company funds are available especially when needed by implementing certain cash management measures including, but not limited to, timely invoicing and collection, scheduling check issuances to optimize funding, and others.
- Supervised, directed and reviewed accounting and bookkeeping related tasks of five subordinates and ensure accuracy of pertinent reports.
- Reviewed and/or prepared statutory reports and compliances of the company together with its pertinent supporting documents. This includes, but not limited to, monthly and quarterly withholding taxes - at source and compensation, monthly and quarterly value-added tax (VAT), and quarterly and annual income tax.
Technical Assistant, Tax Compliances Services; Audit Supervisor
Industry:
Accounting / Audit / Tax
Employment Period:
December 2009 to August 2016 (80 Months)
Duties and Responsibilities:
- Review and/or prepare various monthly, quarterly, and annual BIR returns (e.g., annual and quarterly income tax, value-added taxes (VAT), withholding taxes - at source and compensation, fringe benefit tax, estate and documentary stamp taxes, etc.).
- Assist clients in the processing of request letters for a ruling with the BIR and application for a Certificate of Tax Exemption (CTE).
- Assist and/or represent clients in relation to pending tax-audit assessments from the BIR.
- Participate in tax complaince / planning engagements with Firm's clients. Audit Supervisor
Financial Controller
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2023 to Present
Duties and Responsibilities:
- Set-up consistent month-end closing and financial reporting at every first Friday of the month
- Prepared annual budget and forecasting for the company and embed to monthly financial reporting for variance analysis comparing budgets vs. actuals
- Manages the company's financial accounts, ensures timely invoicing and bills payment processing
- Performs bank reconciliation procedures in Xero and Dext (formerly Receipt Bank)
- Prepares monthly payroll for Australian and Philippine team members
- Updates Australian employees' records and earnings then files data to tax authorities through Xero's Single Touch Payroll (STP)
- Liase with outsourced tax accounts in Australia for the company's tax preparation, filing and payment lodgement to Australian Tax Authority (ATO)
- Handles company's transactions and do cash flow forecasting using Xero Business Analytics and Futrli Advisor
- Administers company's time tracking tool (Time Doctor), generates regular reporting through dynamic dashboard for sharing to client servicing teams, and onboard new team members to the platform Track referral commissions and ensure that these are invoiced and collected on timely basis
Education History
Field of Study:
Major:
Secondary Education
Graduation Date:
March 2, 2009
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
April 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- SAP Business One, SAP Accounting, Xero Accounting, Xero, HRIS, Project Management, Microsoft Office, Google Apps,
INTERMEDIATE ★★
- Auditing, Internal Auditing, Xero Accounting, SAP Accounting, General Accounting, Accounting Information System, Accounting Software, Accounting System, Fund accounting, Management accountingAccount ValidationTax complianceBudgetingSAP Funds Management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14626451537
- Internet Type: Cable
- Hardware Type: Laptop
- Brand Name: (1) Asus ROG G14 Zephyrus and (2) 2019 MacBook Pro 16"
- Processor: 2.6 GHz 6-Core Intel-Core i7
- Operating System: MacOS X
All-inclusive Rate: USD $7.66/hr
Jenny
Candidate ID: 493022
ADVANCED
- Sabre GDS, Amadeus CRS...
INTERMEDIATE
- Administrative Support...
Median Rate
$7.66
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.66 per hour or $USD 663.44 per month
Full Time: $USD 7.66 per hour or $USD 1326.89 per month
Remote Staff Recruiter Comments
- Jen has been working for almost 3 years in the Business Process Outsourcing Industry handling travel accounts for Australian and New Zealand clients where she handled and performed the role of Travel Consultant. She then ventured into Freelancing and worked with a short-term client as an appointment setter. She also has a bachelor's degree in communication.
- She has been consistently recognized as a top agent in their cluster and because of that she was offered a QA position.
- She also gained certifications from the online trainings she attended for the following:
- Online Training Course on Virtual Assistant
- Social Media Management
- WordPress Freelancing
- Facebook Ads
- Shopify Freelancing
- She was exposed to the following tasks:
- Customer Service
- Phone Support - Inbound and Outbound Call
- Email and chat support
- Appointment Setting
- Ticketing
- Process cancellations, voluntary and involuntary changes
- Flight, Car, and Hotel bookings
- Process end-to-end refund
- Administrative tasks
- She is proficient in using PowerDispatch, Google Local Service Ads, MS Office, Sabre GDS and Amadeus.
- She has a basic knowledge in Farelogix.
- She has a good communication skills.
- She considers herself as fast-learner, team-player and hardworking person.
- She can start ASAP, amendable working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Jenny Beth is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Jenny Beth gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Travel Cosultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to February 2023 (42 Months)
Duties and Responsibilities:
- Assist general inquires of the clients and customers through call
- Process flight, car and hotel booking.
- Ticketing.
- Process end-to-end refund.
- Process cancellations, voluntary and involuntary changes
- Email and Chat Support
- Administrative tasks
Appointment Setter
Industry:
Repair and Maintenance Services
Employment Period:
May 2023 to June 2023 (1 Months)
Duties and Responsibilities:
- Schedule appointments between customers and technicians.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Communications
Graduation Date:
March 31, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
management
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Sabre GDS, Amadeus CRS,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.66/hr
Anamay
Candidate ID: 492783
ADVANCED
- Administrative Skills, Customer Handling, Customer Service, Order Processing...
INTERMEDIATE
- Avaya...
Median Rate
$7.66
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.66 per hour or $USD 663.44 per month
Full Time: $USD 7.66 per hour or $USD 1326.89 per month
Remote Staff Recruiter Comments
She started her career as a Customer Service Representative and later on was promoted to Quality Assurance Analyst at the same company
She has experience supporting clients from the US, UK, Australia, and New Zealand
She has performed the following tasks:
- Customer Service handling both inbound and Outbound calls
- Call monitoring
- Email and Chat support
- Technical Support (basic troubleshooting of internet mesh, etc.)
- Transcription (Audio and Video)
- Administrative tasks (data entry, order processing, monitoring deliveries, property listing, calendar management, etc.)
- Virtual Assistant
- Sales support
- Customer retention
- Report extraction
- Podio
- Skype
- Bitrix
- Livebox
- Softphone
- Salesforce
- RingCentral
- MS Teams
- Google Drive
- Microsoft Excel
- DesktopOne
- Avaya
- Zendesk
- Outlook
- NICE
She is amenable to working the day shift schedule for any full-time or part-time roles.
Predictive Index Behavioral Profile- Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in May, who takes responsibilities very seriously.
With experience and/or training, May will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and May is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to January 2019 (21 Months)
Duties and Responsibilities:
- Answering Inbound | Outbound Calls
- Answering Emails
- Track and Trace Delivery
- Sender Support
- Consumer Support
- Back Office Support
Audio and Video Transcriptionist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to January 2022 (3 Months)
Duties and Responsibilities:
- Audio Transcription
- Video Transcription
- file Extraction
- file Deletion
Customer Care & Technical Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2021 to February 2022 (11 Months)
Duties and Responsibilities:
- Inbound and Outbound calls
- Email and Chat Support
- Sales Expert
- Customer Support
- Technical Support
- Order Processing Support
Call Monitoring Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2019 to March 2021 (17 Months)
Duties and Responsibilities:
- Insuring Call Quality
- Supporting Operations Improvement
- Presenting Quality to Clients and Local Ops
- Call Audits
- Facilitates QA meetings and calibrations
- Report Extraction
- Email Support
- Facilitating Quality Guidelines talks
- Escalation Support Floor Support
Quality Assurance Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to October 2019 (9 Months)
Duties and Responsibilities:
- Insuring Call Quality
- Supporting Operations Improvement
- Presenting Quality to Clients and Local Ops
- Call Audits
- Report Extraction
- Escalation Support
- Facilitates QA meetings and calibrations
- Floor Support
Real Estate Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
September 2022 to January 2023 (4 Months)
Duties and Responsibilities:
- Administrative tasks
- Answering emails
- Scheduling meetings
- Outbound calls
- Managing incoming leads
- Sales of Vacant Land Properties
- Listing properties to different Real Estate Websites
Winback Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to September 2022 (4 Months)
Duties and Responsibilities:
- SEO Company
- Customer Retention
- Inbound and Outbound calls
- Email Support
- Sales Associate
- Order and Data Entry
- Customer Service
Customer Care Specialist
Industry:
Employment Period:
November 2021 to April 2022 (5 Months)
Duties and Responsibilities:
- Answering Inbound and Outbound calls
- Emails Support
- Chat Support
- Sales Support
- Data Entry
- Order Processing
- Track and Trace
- Customer Support
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
May 31, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Customer Handling, Customer Service, Order Processing, Email management, Appointment Setting, CRM, Podio, Zendesk, Salesforce CRM,
INTERMEDIATE ★★
- Avaya
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14721031459
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $9.61/hr
Lian
Candidate ID: 492556
ADVANCED
- Phone Support, Inbound Collections, Debt Collection, Outbound Collections...
INTERMEDIATE
- Administrative Support...
Median Rate
$9.61
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.63 per hour or $USD 748.16 per month
Full Time: $USD 9.61 per hour or $USD 1665.75 per month
Remote Staff Recruiter Comments
- Lian has been working for more than 10 years in the Business Proccess Outsourcing industry handling financial accounts where she supported the following tasks:
- Collections Coordinator
- Financial Service Representative II
- Accounts Receivable II
- Loan Specialist
- Mortgage Collections
- Phone Support - inbound and Outbound
- Customer Service
- Administrative tasks
- She has a background in the following financial activities:
- Reconciling accounts
- Submit invoices to customers
- Credit and Collections
- Prepare Weekly and monthly AR aging reports, Monthly pending deduction reports, sales invoice reports, weekly and monthly collection reports
- She is proficient using SAP, MS Excel, Microsoft Dynamics 365, Slack, and CRM tools such as Fiserv and NoteSmith.
- She has a basic knowledge in QuickBooks.
- She has good communication skills.
- She is available to start immediately. Predictive Index Profile - Guardian
Strongest Behaviors- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Lian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Collections Coordinator
Industry:
Consulting (Business & Management)
Employment Period:
December 2022 to March 2023 (2 Months)
Duties and Responsibilities:
- Locate and notify customers of delinquent accounts by mail, telephone
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Persuade customers to pay amounts due.
- Record information about financial status of customers and status of collection efforts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Confer with customers by telephone to determine reasons for overdue payments
Financial Service Representative II/ AR
Industry:
Consulting (Business & Management)
Employment Period:
November 2021 to October 2022 (10 Months)
Duties and Responsibilities:
- Reduce delinquency on assigned accounts by frequently contacting customers
- Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
- Manage held orders on high risk accounts and implement payment plans as needed.
- Properly document contacts, disputes, and promises to pay in the collection system.
- Communicate and follow up with other departments to help customers resolve issues.
- Meet defined department goals including activity, quality, and volume metrics.
- Process EFT and credit card payments with high degree of accuracy and timeliness.
- Monthly sales invoice report
- Weekly and monthly AR aging report/ Monthly pending deduction report
- Weekly and monthly collection report
Accounts Receivable/Collections Coordinator II
Industry:
Consulting (Business & Management)
Employment Period:
July 2017 to November 2020 (40 Months)
Duties and Responsibilities:
- Reduce delinquency on assigned accounts by frequently contacting customers
- Reconcile customers’ accounts to help resolve disputes and reduce unapplied cash.
- Manage held orders on high-risk accounts and implement payment plans as needed.
- Properly document contacts, disputes, and promises to pay in the collection system.
- Communicate and follow up with other departments to help customers resolve issues.
- Meet defined department goals including activity, quality, and volume metrics.
- Process EFT and credit card payments with high degree of accuracy and timeliness.
- Monthly sales invoice report
- Weekly and monthly AR aging report/ Monthly pending deduction report
- Weekly and monthly collection report
Loan Specialist for Loss Mitigation and Bankruptcy – Mortgage Collections
Industry:
Consulting (Business & Management)
Employment Period:
February 2023 to June 2017 (67 Months)
Duties and Responsibilities:
- Answer customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
CSR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2011 to September 2013 (23 Months)
Duties and Responsibilities:
- Answer customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Education History
Skills
ADVANCED ★★★
- Phone Support, Inbound Collections, Debt Collection, Outbound Collections, Collections, SAP, Microsoft Dynamics 365 Business Central, Microsoft Excel, CRM,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: http://https://3610164.app.netsuite.com/app/common/search/searchresults.nl?searchid=7447&whence=
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.63/hr
Jessie
Candidate ID: 492000
ADVANCED
- Payroll Processing, Bank Reconciliation, Bookkeeping, Taxation...
INTERMEDIATE
- Xero Accounting, Superannuation, BAS Reporting, Australian GST...
Median Rate
$8.63
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.63 per hour or $USD 748.16 per month
Full Time: $USD 8.63 per hour or $USD 1496.32 per month
Remote Staff Recruiter Comments
- Jessie has been working for almost 3 years as a Bookkeeper and Accountant within different industries such as Retail, medical, logistics, and finance.
- He is confident in supporting the following tasks:
- Superannuation Preparation
- Payroll
- Bank reconciliation
- Generating reports
- Preparation of BAS and IAS
- Tax Preparation
- Financial Statements
- Invoicing
- Bookkeeping
- He has a degree in Bachelor of Science in Accountancy and a Xero certified.
- He has catered clients based in the US, UK, New Zealand and Australia.
- He is proficient with Xero, QuickBooks, MYOB, SAP, Dext, Salesforce, and Hubdoc.
- He is available to start immediately.
Strongest Behaviors
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Behavioral Summary
Jessie Louis is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jessie Louis, who takes responsibilities very seriously.
Employment History
FREELANCE BOOKKEEPING
Industry:
Others
Employment Period:
October 2020 to January 2022 (14 Months)
Duties and Responsibilities:
- Creating an appropriate accounting system for the client
- Organizing and categorizing client documents. Determining what accounting title is appropriate.
- Preparation of financial statements (Income statement, Cash Flow statement, balance sheets, statement of shareholder's equity)
- Tax preparation for various clients (local and international client)
- Tax services • Preparation of Business Activity Statements for Australian clients
STAFF ACCOUNTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to December 2021 (11 Months)
Duties and Responsibilities:
- Checking opportunities via Salesforce for invoicing
- Creation of invoice via Salesforce, once created invoice details will be uploaded to google sheet tracking report and upload the copy of the invoice into google drive folder whereas clients can view that specific sheet and specific folder for transparency.
- Checking of Balances and Activity Report via bank feed and uploading the details via google sheet whereas clients can also view that specific sheet and can confirm unidentifiable deposits.
- Application of bank deposits via Sage Intacct that came from the Balances and Activity Report.
- Applications of Check payments via Sage Intacct.
- Creation of Import files regarding donations via Classy and PayPal.
- Creation of Import files regarding Stripe membership fees.
- Reclassification entry for Stripe membership fees.
- Checking of Grants and creation of Grant AR Record.
- Checking of Donation Pledges and creation of Pledge AR Record.
- Recording of Payroll Entries sent by client.
- Creation of adjusting entries needed for bank reconciliation.
- Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
- Preparation of Business Activity Statements and IAS
- Preparation of Company Tax Returns and Trust Tax Returns
- Liaised with Senior Accountants
- Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal Superannuation Contributions.
- Bookkeeping using Xero Accounting Software
BOOKKEEPER/TAX ACCOUNTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to June 2023 (17 Months)
Duties and Responsibilities:
- Maintain records of financial transactions for multiple clients
- Prepare payroll reports and bank reconciliation
- Superannuation Preparation
- Provide monthly management accounting support by maintaining financial accounts such as profit and loss, balance sheet reconciliations
- Review accuracy of information required for all financial transactions (accounts payable and receivable)
- Prepare related reports and summaries
- Other bookkeeping and reporting duties as required
- Preparation of Individual Tax Returns; individuals with business rental properties, capital gains tax.
- Preparation of Business Activity Statements and IAS
- Preparation of Company Tax Returns and Trust Tax Returns
- Liaised with Senior Accountants
- Checking through ATO Portal and downloading ATO Reports such as ICA and ITA and, for Individuals if they made Personal
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTANCY
Graduation Date:
April 1, 2020
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Finance/Accountancy/Banking
Major:
ACCOUNTING
Graduation Date:
April 1, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Payroll ProcessingBank ReconciliationBookkeepingTaxation
INTERMEDIATE ★★
- Xero AccountingSuperannuationBAS ReportingAustralian GST
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14687322486
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: customized
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $10.59/hr
Christine
Candidate ID: 491203
ADVANCED
- Email Support, Inbound Calls, Outbound Calling, Team Management...
INTERMEDIATE
- ...
Median Rate
$10.59
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 10.59 per hour or $USD 1835.19 per month
Remote Staff Recruiter Comments
- Christine has 4 years of relevant work experience. She has performed various roles in where she supported the following tasks:
- Customer service
- Inbound Calls and Outbound Calls
- Escalation
- Team Management
- Client Management
- Admin Support
- She handle an insurance account and did:
- Assisted employees with company-sponsored benefits enrolment health and insurance.
- Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
- Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
- After a year of working she was promoted as a Team Leader. She managed a team of at least 10+ representatives. Including individual coaching
sessions and team huddles to update everyone on their performance. - She is proficient with MS Excel, Citrix and Client based CRM.
- She is available to start immediately. She is amenable to working the night shift for fulltime position.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Christine is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities. This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to October 2020 (14 Months)
Duties and Responsibilities:
- Assisted employees with company-sponsored benefits enrolment. This includes health and insurance.
- Communicated with insurance carriers about claims, filing claims for reimbursement along with confirming the deductible, co-pays, and doctor visits.
- Assisted employees with the documents required to verify their dependents' eligibility for company-sponsored benefits.
- Took escalated, supervisor calls
- Did outbound calls as the client requested
Team Leader/Coach
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2023 to March 2023 (7 Months)
Duties and Responsibilities:
- Managed teams of at least 10+ representatives. Including individual coaching sessions and team huddles to update everyone on their performance.
- Observe and provide feedback during call listening sessions to promote agent growth and performance.
- Assisted clients with Projects
- Prepared and presented reports to Managers
- Did Root-Cause analysis of Dissatisfaction Surveys to drive performance
- Communicated with the client and workforce team to manage Service Level
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
June 24, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Email Support, Inbound Calls, Outbound Calling, Team Management, Insurance Consulting, Client Support, Data Entry, Administrative Support, Back-office, Chat Support, Medical Billing Coding, Appointment Setting, Record Management,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: Apple M2
- Operating System: MacOS X
All-inclusive Rate: USD $7.46/hr
Marie
Candidate ID: 490680
ADVANCED
- Customer Service, Phone Support, Fraud Recovery...
INTERMEDIATE
- Inbound Upselling...
Median Rate
$7.46
$7.96
if $1 = PHP52
$9.23
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.46 per hour or $USD 646.50 per month
Remote Staff Recruiter Comments
Marie has over fifteen years of experience in the customer service industry handling financial accounts
She worked as a Fraud Recovery Agent for a credit card company where she investigated cases with fraudulent activities such as:
- Counterfeit cards
- Lost/stolen cards
- Account takeover
- Unauthorized transactions
- Fraud typing
- Credit bureau reporting
Worked as a customer risk investigator for an international payment system where she investigated accounts with unauthorized activities
Processed restrictions and appeals of accounts affected
Marie also did a bit of upselling where she offered other packages and products to their existing clients
Marie has very good communication skills and sounds pleasant over the phone
She is open to part-time positions and can start immediately
Predictive Index Behavioral Profile - Scholar
https://www.predictiveindex.com/reference-profile/scholar/
Strongest Behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Marie Inez is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
Marie is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, her approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Customer Care Professional
Industry:
Banking / Financial Services
Employment Period:
January 2022 to January 2023 (12 Months)
Duties and Responsibilities:
- Receives inbound calls from small business card members inquiring about their accounts
- Introduces new products and services to existing customers to help grow their business
Consumer Risk Investigator
Industry:
Banking / Financial Services
Employment Period:
May 2019 to December 2021 (31 Months)
Duties and Responsibilities:
- Investigates consumer accounts with reported unauthorized activity
- Restricts accounts to mitigate risk
- Lift restrictions through appeal process if account does not pose possible risk
- Sends rebuttal letters to refute fraud claims
Fraud Recovery Agent
Industry:
Banking / Financial Services
Employment Period:
October 2013 to May 2019 (67 Months)
Duties and Responsibilities:
- Counterfeit cards
- Lost/stolen cards
- Account take over
- Unauthorized card not present transactions
- Credit card new application (data entry and screening)
- Credit bureau reporting, fraud
- Date entry and encoding
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
BS in Hotel and Restaurant Management
Graduation Date:
March 31, 2003
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Phone Support, Fraud Recovery,
INTERMEDIATE ★★
- Inbound Upselling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name:
- Processor:
- Operating System: Windows 10
All-inclusive Rate: USD $7.17/hr
Lynnel
Candidate ID: 490238
ADVANCED
- Email Support, Email Handling, Chat Support, SmartChat...
INTERMEDIATE
- Graphic Design...
Median Rate
$7.17
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.17 per hour or $USD 621.08 per month
Full Time: $USD 7.17 per hour or $USD 1242.17 per month
Remote Staff Recruiter Comments
Lynnel has more than 13 years of relevant work experience performing as an Email and Chat Specialist where she mainly handled travel accounts in the BPO industry and she supported the following tasks for the US, UK, and Canadian clients:
- Order Entry
- Flight and Hotel Booking
- Processing flight cancellations
- Assisting social media inquiries and creating templates for ChatBot
- Customer Service
- Data Collection and Entry
- Customer Service
Lynnel also was part of the pioneering team working as a chat support and stayed in the same company for 10 years.
She is proficient with the following tools:
- Oracle
- LiveHelp
- LivePerson
- MS-DOS
- Kana
- Microsoft Office (Word, Excel, and PowerPoint)
She is available to start immediately and is amenable to working the day shift for any full-time position.
Predictive Index Behavioral Profile - Scholar
predictiveindex.com/reference-profile/scholar/
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
- Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
Behavioral Summary
Lynnel Grace is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough, and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on a thorough knowledge of, and respect for “the book”. Working with factual, technical, or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself or delegating to others, follow-up is close to ensuring high-quality results.
Employment History
Customer Account Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2012 to March 2023 (130 Months)
Duties and Responsibilities:
- Basic billing review
- Maintaining HIPAA compliance in every transaction
- Providing assistance to partner and customer's via phone call, email, SMS, chat, and other social media platforms
- Contacting leads and partners for data collection, follow up and schedule appointments
Data Collection and Entry
Industry:
Consulting (Business & Management)
Employment Period:
May 2012 to July 2012 (2 Months)
Duties and Responsibilities:
- Collecting and entering data needed for various construction projects
Telemarketing and Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2009 to May 2012 (37 Months)
Duties and Responsibilities:
- Order Entry
- Product Inquiry
- Upselling and cross selling
ESL Teacher
Industry:
Education
Employment Period:
April 2009 to May 2012 (37 Months)
Duties and Responsibilities:
- Face-to-Face individual tutorial class
- Online English Classes, group classes
Education History
Field of Study:
Nursing
Major:
Bachelor of Science in Nursing
Graduation Date:
March 31, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Email Support, Email Handling, Chat Support, SmartChat, Order Entry, Internet Research, Data Entry, Data Collection, Account Management, Customer Service, Travel Management, Booking Assistance,
INTERMEDIATE ★★
- Graphic Design
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 132.78, Upload: 409.72
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.95/hr
Richelda
Candidate ID: 490186
ADVANCED
- Xero Accounting, MYOB, QuickBooks, Oracle...
INTERMEDIATE
- Administrative Support...
Median Rate
$7.95
$8.52
if $1 = PHP52
$9.95
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.95 per hour or $USD 688.86 per month
Full Time: $USD 7.95 per hour or $USD 1377.72 per month
Remote Staff Recruiter Comments
- Chel has a bachelor’s degree in Operations Management.
- She has been working for 7 years in various industries - in a software company, real estate, consulting agency, retail, e-commerce, construction, solar company, and in an accounting firm.
- She started her remote job in November 2022 catering to US and AU clients.
- She has relevant experience in performing the following:
- Auditing
- Preparing financial reports and statements
- Bookkeeping
- Bank reconciliation
- Collections
- Managing end-to-end accounts receivable and payable
- Purchasing and invoicing
- Payroll
- Phone support for clients and internal employees
- Database entry/management
- She has experience with vendor management wherein she contacted the supplier for outstanding payments and invoices.
- Her experience with Order Management & Shipping Management involved the creation of purchase orders, arranging shipment documents, and providing the necessary invoices.
- She has also done Inventory management, wherein she does physical audits of office supplies and manufacturing products.
- She is proficient in using different accounting software such as Oracle, QuickBooks Online, Xero, MYOB, Tiller Money, Expensify, Hubdoc, Carbon, and Suitefiles.
- She considers herself an adaptable and resourceful person.
- She can start immediately, amendable to work any shifts, and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Richelda is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Richelda gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Treasury Assistant
Industry:
Retail / Merchandise
Employment Period:
March 2017 to April 2019 (24 Months)
Duties and Responsibilities:
- Prepare financial reports
- Monitor the status of Petty Cash Fund
- Perform daily audit
- Prepare daily cash sales report
Accounting Assistant
Industry:
Retail / Merchandise
Employment Period:
January 2020 to February 2022 (24 Months)
Duties and Responsibilities:
- Matching invoice, purchase order and receipt
- Maintaining Records and vendor files
- Resolving vendor and supplier inquiries professionally
- Analyzing accounts and preparing reports
- Reconciliation (Book Entries and Bank Transactions)
- Assist with other accounting function
Accounting Assistant/Site Accountant
Industry:
Property / Real Estate
Employment Period:
February 2022 to August 2022 (6 Months)
Duties and Responsibilities:
- Prepare and Generate Reports: GL/BS/P&L
- Reconciliations: Bank/Accounts/Payroll
- Handle Accounts Payables and Accounts Receivables
- Accurately enter and process data related to billing and invoices promptly
- Fund Forecasting
Bookkeeper
Industry:
Others
Employment Period:
November 2022 to December 2023 (13 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Data Entries & Analyzation
- Process payroll
- Reconciliations: Bank/Accounts/Payroll
- Preparing & Generates Reports:GL/P&L/BS
AU Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
September 2023 to March 2024 (5 Months)
Duties and Responsibilities:
- Bookkeep daily transactions
- Prepare EOM/BAS/IAS
- Daily bank and credit card reconciliation
- Registered Fixed Asset and run depreciation
- Create journal entries of invoices and bills
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
October 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Xero Accounting, MYOB, QuickBooks, Oracle, Microsoft Excel,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.17/hr
Jan
Candidate ID: 489716
ADVANCED
- Administrative Support, Administrative Skills, Retention...
INTERMEDIATE
- Property Management, Email management, Email Lead Generation, Customer Service...
Median Rate
$7.17
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.17 per hour or $USD 621.08 per month
Full Time: $USD 7.17 per hour or $USD 1242.17 per month
Remote Staff Recruiter Comments
- Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
- Customer Handling
- Email Management
- Administrative Assistant Support
- Property Management
- Social Media Management
- Basic Bookkeeping
- Lead Generation
- She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
- She can start as soon as possible for a full-time position at any time zone.
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Customer Service Agent
Industry:
Employment Period:
September 2015 to February 2017 (16 Months)
Duties and Responsibilities:
- Process customers' orders and upsell products, account insurance, and warranties.
- Addressed customer service inquiries in a timely fashion.
- Achieved a customer satisfaction rating of 98%
- Served as an SME.
- Trains new customer service representatives
Retention Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to April 2023 (73 Months)
Duties and Responsibilities:
- Proactively call customers to review products and services
- Retain customers by resolving concerns and reviewing household needs Resolve customer's billing and technical concerns
- Upsell products and services Citrix/Avaya
Personal Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2023 to April 2023 (3 Months)
Duties and Responsibilities:
- Administrative tasks
- Light bookkeeping
- Property Management
- Social Media Manangement
Assistant to CEO
Industry:
Others
Employment Period:
August 2022 to January 2023 (4 Months)
Duties and Responsibilities:
- Email Management Client
- Onboarding
- Lead Generation
- Email and Phone Outreach
- Generating courses for the onboarding process Camtasia/Canva/Stripo/Zoom/Discord
Shift Verification Agent
Industry:
Others
Employment Period:
January 2022 to July 2022 (6 Months)
Duties and Responsibilities:
- Resolves an average of 400 inquiries weekly
- Review documents sent by clients
- Contact customers through email to resolve shift concerns Zendesk/Slack/Confluence/Insightful
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education
Graduation Date:
May 29, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative SupportAdministrative SkillsRetention
INTERMEDIATE ★★
- Property ManagementEmail managementEmail Lead GenerationCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14654598335
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.66/hr
Christian
Candidate ID: 489647
ADVANCED
- Zendesk, Asana, Microsoft Office, CRM...
INTERMEDIATE
- Administrative Support...
Median Rate
$7.66
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.66 per hour or $USD 663.44 per month
Full Time: $USD 7.66 per hour or $USD 1326.89 per month
Remote Staff Recruiter Comments
- Geric has 8 years of comprehensive experience in customer service and sales within industries such as real estate, telecommunications, finance, e-commerce, and technology.
- His recent roles include Inside Sales Agent for a real estate services company, where he successfully generated leads, maintained client databases, and invited prospects to events.
- Additionally, he worked as a Sales Development Representative in the skincare industry, handling both inbound and outbound calls while nurturing client relationships and updating CRM systems.
- Career Highlights
- Awarded "Top Agent" globally at a telecommunications company within his first year, demonstrating exceptional performance in a competitive environment.
- Promoted to Subject Matter Expert at a business process outsourcing firm, reflecting his leadership skills and in-depth product knowledge.
- Received a site-wide Top Performer award at a financial institution, highlighting his ability to consistently exceed sales and customer satisfaction targets.
Strongest Behaviors
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Geric is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Geric gets along easily with a wide variety of people.
Employment History
Inside Sales
Industry:
Property / Real Estate
Employment Period:
February 2022 to July 2022 (5 Months)
Duties and Responsibilities:
• Setting appointments with homeowners who want help selling their property.
• Maintaining positive business relationships to ensure future sellers
Inside Sales Agent
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2022 to January 2023 (4 Months)
Duties and Responsibilities:
• Creating and maintaining a database of current and potential customers in designated CRM.
• Keeping up with product and service information and updates and staying informed about competing products and competitors
Ordering Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2021 to September 2021 (6 Months)
Duties and Responsibilities:
- Assisting customers with order status, delivery status, or any other pertinent information regarding their order
- Process payments
- Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied
Customer Service Representative/SME
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to October 2019 (9 Months)
Duties and Responsibilities:
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
Finance Collection Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to December 2018 (20 Months)
Duties and Responsibilities:
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Assisting customers with payment and payment arrangements
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy etc
Customer Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to April 2016 (0 Months)
Duties and Responsibilities:
- Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers,b often utilizing product demos and presentations
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Help customers process their payments
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to March 2021 (13 Months)
Duties and Responsibilities:
- Resolves customer complaints by investigating problems, and developing solutions.
- Handled a large volume of inbound calls.
- Demonstrate a strong customer service orientation and takes responsibility to ensure customers are satisfied
Inside Sales Agent
Industry:
Property / Real Estate
Employment Period:
March 2023 to October 2023 (7 Months)
Duties and Responsibilities:
- Make outbound calls to Real Estate Agents and Invite them to attend a Real Estate Event.
- Calling potential buyers who recently applied for a loan and transfer them to the lender.
- Updating the database of potential clients and uploading to CRM.
Sales Development Representative
Industry:
Healthcare / Medical
Employment Period:
December 2023 to December 2024 (12 Months)
Duties and Responsibilities:
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Technology
Graduation Date:
January 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Zendesk, Asana, Microsoft Office, CRM,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel(R) Core (TM) i5-9500T CPU @ 2.20 GHz 2.21 GHz
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.
A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)
Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?
Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.
For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.
Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.
Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.
Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.
Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.
Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.
The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.
For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
