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Feb 16
A Quick Primer on Social Safety Nets in the Philippines

A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.

I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.

That said, I will try my best to be as objective as possible from here on out.

The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.

Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.

And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.

As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.

SSS: Social Security System Fund

SSS - This government-mandated insurance program derives its funds from two sources

Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.

This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.

Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%

Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.

The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.

SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.

Philhealth: National Health Insurance Program

Philhealth - employers in the private sector are mandated to provide Philhealth benefits for their employees

Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.

As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.

Self-employed workers, in contrast, provide voluntary contributions.

Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.

Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.

Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.

Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.

PAG-IBIG Fund: Home Development Mutual Fund

PAG-IBIG Fund - a government-owned and controlled corporation

 

If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.

The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.

However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.

As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.

If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.

Candidates:

582

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $9.61/hr

CHERYLL

Candidate ID: 498772


ADVANCED

    Administrative Support, Database Administration, Administrative Skills, Client Relations...

INTERMEDIATE

    Accounts Payable Management, Project Coordination...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 9.61 per hour or $USD 832.88 per month

Full Time: $USD 9.61 per hour or $USD 1665.75 per month

Remote Staff Recruiter Comments

Cheryll work history includes roles such as Operations Manager and Administration Manager/Bookkeeper, where she processed invoices, reconciled transactions, and supported month-end reporting in collaboration with external accountants. Additionally, she has effectively maintained internal systems, led process improvements, and created SOPs and templates to enhance efficiency.

She is highly organized and communicative, with experience handling over 150 clients and 160 staff, showcasing excellent multitasking and interpersonal skills. She is adept with a wide range of tools including Xero, Google Workspace, Notion, Slack, Asana, and Monday.com, and is quick to adapt to new platforms and workflows.

Her ability to self-direct and operate in remote/asynchronous environments is well-established, complemented by certifications in Agile, Scrum, Six Sigma, and Executive Assistance. She displays a proactive, problem-solving mindset and has proven success in both independent and collaborative settings.

Overall, this is a strong candidate who meets and exceeds the key requirements for the role, with the versatility, tech proficiency, and leadership experience ideal for supporting dynamic and evolving business operations.

Bookkeeping & Financial Tasks (Xero, BAS, Payroll, Invoicing)
Direct Experience:

Extensive use of Xero across multiple roles including payroll processing, leave tracking, and maintaining credit card transactions.
Experience reconciling sales and rental bank transactions.
Experience in payroll, invoice processing, and sales commission settlements.
Strength: Strong command of Australian bookkeeping tools and practices; Xero-certified (Advisor and Payroll).

Operational Support & Documentation
Created and maintained monthly reports, statements, and ledgers.
Supported the preparation of marketing packages, employee documents, and management agreements.
Has worked closely with Property Managers and Clients, showing a strong admin and operations support background.

Email, Calendar, and Supplier Coordination
Coordinated with external stakeholders and handled admin support tasks in current and previous roles.
Likely to have transferable experience in email/calendar management though not explicitly stated.

Process Improvement & Initiative
Demonstrated ability to suggest improvements and systematize tasks in banking and real estate environments.
Took initiative in organizing and filing systems, maintaining records, and streamlining payroll and tax processes.

Technical Proficiencies Evaluation:

Cheryll displays an impressive and comprehensive level of technical proficiency aligned with the needs of the role. She is highly tech-comfortable, with hands-on experience using a wide range of platforms essential for bookkeeping, operations, project coordination, and remote team collaboration.

Key platforms and tools include:
Accounting & Finance: Xero (certified), QuickBooks, MYOB, Class, Stripe – used for processing invoices, reconciliations, and financial reporting.

Project & Task Management: Asana, Notion, Monday.com, Trello, AdviserLogic – utilized to support project coordination, streamline workflows, and manage team efficiency.

Administrative & Communication Tools: Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, SharePoint, WhatsApp – for document management, team communication, scheduling, and email coordination.

CRM & Marketing Platforms: HubSpot, Keap, Mailchimp, ClickFunnels, GHL, Hootsuite, Infusionsoft – used in client engagement, marketing support, and lead nurturing roles.

Other Systems: Dropbox, ATO Portal, Practice Protect, LinkedIn Sales Navigator, Canva, Social Media Schedulers (Socialbu, Social Jukebox) – supporting research, creative tasks, and secure data handling.

Her ability to quickly adopt and optimize a wide variety of systems shows strong digital literacy and adaptability. This technical fluency, coupled with her operational and administrative expertise, makes her particularly well-suited for a fast-paced and evolving role.

Overall, the candidate demonstrates exceptional technical competence, capable of leveraging tools effectively to support strategic and day-to-day operations.

Predictive Index Behavioral Profile - Venturer

Strongest Behaviors
Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Overall Recommendation:
Cheryll is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

Cheryll is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
 

Cheryll has more than 5 years of experience in the finance industry specifically dealing with Australian clients

She has experience in doing basic accounting work such as:

  • General bookkeeping
  • Accounts Receivable management
  • Accounts Payable management
  • Client set-up and management in MYOB
  • Data entry and client set-up in XERO
  • Payroll entry

She also has experience with SMSF 

Cheryll is also a Certified Scrum Master, Agile Scrum Certified, Scrum Fundamentals Certified, Six Sigma White and Yellow Belt

She is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Venturer

Strongest Behaviors:

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
Behavioral Summary:

Cheryll is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick her neck out”; and take responsibility for risks when she believes she is right. The challenge of new problems and new ventures is stimulating and will be responded to with action. She has a lot of confidence in herself, her own knowledge, ability and decisions.

Cheryll is an ingenious and innovative problem-solver and troubleshooter. She has an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. She will drive hard to get things done her own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. She has a strong competitive drive, is ambitious, and will drive hard to achieve goals. Her sense of urgency and impatience for results will put pressure on others as well as on herself.



    Employment History

    Operations Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2021 to June 2023 (19 Months)

    Duties and Responsibilities:

    • Work closely with the General Manager to oversee daily business operations and performance
    • Supports General Manager and performs duties when the manager is absent or out of the office
    • Work with senior stakeholders
    • Build systems to triage naming requests and manage creative workflow
    • Ensuring all operations are carried on in an appropriate, cost-effective way
    • Provide inspired leadership for the organization
    • Make important policy, planning, and strategy decisions
    • Develop, implement, and review operational policies and procedures
    • Help promote a company culture that encourages top performance and high morale Ensure that members of the operations team adhere to company rules and work ethics
    • Work to encourage team members, including communicating team goals and identifying areas for new training and development training
    • Conduct regular performance evaluations and report directly to the General Manager
    • Work with the board of directors to determine values and mission, and plan for short and long-term goals
    • Identify and address problems and opportunities for the company
    • Build alliances and partnerships with other organizations
    • Support worker communication with the management team
    • Conducts team meetings to update members on best practices and continuing expectations
    • Discover training needs and provide a list of required training
    • Listen to team members’ feedback and resolve any issues or conflicts
    • Assists the HR department with hiring processes and new team member training requirements
    • Plan and organize team-building activities and engagements to coordinate with the HR department
    • Engage and maintain relationship with clients to grow their staff in the company

    People and Culture Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2020 to November 2021 (14 Months)

    Duties and Responsibilities:

    • Reporting to the PCSM (Senior Manager),
    • Helps the PCSM in aligning the Team Members to company goals and values 
    • Helps the TM understand each individual client's objective through collaboration with the AM and CEM
    • Helps drive productivity and engagement by ensuring that the work environment, internal communication, teamwork, respect, and healthy relationships in the workplace take place

    STAFF EXPERIENCE MANAGER/SMSF COORDINATOR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2018 to August 2020 (20 Months)

    Duties and Responsibilities:

    • Offshore management leaves and schedules Incentives and Bonus
    • Annual Performance Reviews
    • Ensure that Culture is Positive
    • HR Management
    • OA POC SMSF Coordinator Property Adminstrator

    CLIENT SERVICE/SMSF ADMINISTRATION COORDINATOR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2018 to August 2020 (19 Months)

    Duties and Responsibilities:

    • Client and CRM Management
    • Accounts Payable/Receivable
    • Corporate Secretarial Process
    • Basic XERO Bank Reconciliaition 

    BUSINESS SUPPORT MANAGER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2016 to December 2018 (33 Months)

    Duties and Responsibilities:

    • Operations Strategy Mentor and Lead
    • WTD, MTD, YTD Reports
    • Data Entry
    • Liaise with different dpertaments and managers
    • Audits
    • Executive Asisstant Administration
    • Marketing Assistant
    • Financial Planning Assistant

    ADMINISTRATION OFFICER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    September 2014 to February 2016 (16 Months)

    Duties and Responsibilities:

    • Data Entry
    • Liaise with different dpertaments and managers
    • Audits
    • Executive Asisstant
    • Administration Marketing Assistant
    • Financial Planning Assistant

    FREELANCE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2006 to June 2023 (203 Months)

    Duties and Responsibilities:

    • Executive Assistant/Account Manager Marketing Assistant
    • Social Media Management Payments Coordinator/Customer Service Manager Accounts Receivable and Accounts Payable
    • Basic Bookkeeping through XERO
    • Class Email Marketing through Hootsuite, Keap, Mailchimp
    • Data Entry and Research
    • Email Marketing
    • CRM Management
    • Website Management through Clickfunnels and WordPress
    • Communications Platform Microsip, Teams, Slack, WhatsApp
    • Project Management through Asana and Adviserlogic

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Marketing Management

    Graduation Date:

    March 26, 2004

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Administrative Support, Database Administration, Administrative Skills, Client Relations, Operations Management, WorkflowMax, Office Administration, Administration, CRM,

    INTERMEDIATE ★★

      Accounts Payable ManagementProject Coordination

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14947690130
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: ACER
    • Processor: 11th Gen Intel Core i3 8GB
    • Operating System: Windows 11

    All-inclusive Rate: USD $9.61/hr

    Mary

    Candidate ID: 498712


    ADVANCED

      Xero Accounting, Xero...

    INTERMEDIATE

      Tax compliance, Billing, Invoicing, Accounts Payable Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 9.61 per hour or $USD 832.88 per month

    Full Time: $USD 9.61 per hour or $USD 1665.75 per month

    Remote Staff Recruiter Comments

    • Grace has a bachelors degree in Accountancy.
    • She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
      • Senior Trust Accountant
      • Property Accountant
      • Billing and Collection Officer
    • She has an experience with the following tasks:
      • Tax Compliance
      • Billing and Collections
      • Invoicing
      • Accounts receivable and payable management
      • Prepare financial reports and statements
      • Account reconciliation
      • Client coordination
      • Budgeting
      • Journalizing
      • Payroll 
      • Trust accounting
      • Bookkeeping
      • Data entry
    • She has an experience working for local and Australian client.
    • She has a background in Australian accounting.
    • She is familiar with GST, BAS and IAS.
    • She is proficient using microsoft office, CRMs and PropertyPlus.
    • She has a basic knowledge in Quickbooks, Xero and oracle.
    • She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
    Predictive Index Profile - Operator

    Strongest Behaviors
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
      Behavioral Summary

      Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

      Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


      Employment History

      Billing and Collection Officer

      Industry:

      Property / Real Estate

      Employment Period:

      January 2014 to January 2015 (12 Months)

      Duties and Responsibilities:

      • Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
      • Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
      • Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
      • Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.

      Education History

      Field of Study:

      Business Studies/Administration/Management

      Major:

      Property Accountant

      Graduation Date:

      March 28, 2019

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Xero AccountingXero

      INTERMEDIATE ★★

        Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping

      Work at Home Capabilities:

      • Internet Bandwidth: Greater than 100mbps
      • Working Environment: Private Room
      • Speed Test Result: N/A
      • Internet Type: Fiber
      • Hardware Type: Desktop
      • Brand Name: MSI
      • Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
      • Operating System: Windows 10

      All-inclusive Rate: USD $9.12/hr

      Anna

      Candidate ID: 497519


      ADVANCED

        Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management...

      INTERMEDIATE

        Virtual Assistant Skills, Billing, Taxation, Bank Reconciliation...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 9.12 per hour or $USD 790.52 per month

      Full Time: $USD 9.12 per hour or $USD 1581.04 per month

      Remote Staff Recruiter Comments

      • Anna is a graduate of Computer Science. She has 12 years of experience working within various industries such as retail, information technology, and home improvement. She handled roles like Assistant Store Manager, Virtual Assistant, Bookkeeper, Accounts Payables Assistant, and Sales Administrative. She catered to clients in the US and Australia. She also helps in their family bookkeeping business.
      • She supported the following tasks in line with accounting:
        • Invoicing
        • Accounts payables and accounts receivable
        • Financial statement preparation
        • Bank reconciliation
        • Payroll
        • Billing
      • She was a previous Remote Contractor and worked with one of our clients for 4 years where she was exposed to Australian Payroll. She also prepared BAS and shadowed with its lodgment to the ATO portal.
      • She is proficient with NetSuite, QuickBooks, Xero, MYOB, Microsoft Office Apps (Excel, Word, Teams, Outlook), Google Spreadsheets, Slack, and Asana, while a beginner with Notion, Shopify, and HubSpot.
      • Anna is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
      Predictive Index Behavioral Profile - Analyzer

      Strongest Behaviors
      • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
      • Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
      • Proactivity in driving to reach goals while moving at a faster-than-average pace. 
      Behavioral Summary

      Anna Marie Vanessa is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

      Employment History

      Bookkeeper

      Industry:

      Accounting / Audit / Tax

      Employment Period:

      September 2008 to February 2024 (185 Months)

      Duties and Responsibilities:

      This is their family business she helps every once a month only,
      • Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
      • Post journal entries and reconcile accounts and prepare financial statements
      • Calculate and prepare cheques for payrolls and tax and other bills
      • Complete and submit tax remittance forms worker’s compensation forms pension contribution forms and other government documents
      • Issuing financial statements when needed or required
      • Prepare tax returns and perform other personal bookkeeping services
      • Monitoring of assets and management of invoices

      Virtual Commercial Analyst/Bookkeeper

      Industry:

      Others

      Employment Period:

      June 2019 to December 2024 (66 Months)

      Duties and Responsibilities:

      • Apply expertise in Microsoft Office applications to produce Daily Sales Report and Daily Quote Report
      • Maintain spreadsheets and databases through data entry, data processing and using software applications to create documents.
      • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software
      • Supervise the tradesmen for their schedule maintenance jobs
      • Manage email account on daily basis, ensuring excellent customer care for clients
      • Manage appointments calendar and booked meetings and property visits between tradesmen and tenants
      • Manage to enter scope of work for quotations through company software
      • Tools Used: Servicem8, Xero, Microsoft Excel

      Virtual Sales Administrative Assistant

      Industry:

      Others

      Employment Period:

      October 2020 to July 2025 (57 Months)

      Duties and Responsibilities:

      • Responsible for everyday Accounts Payable and Receivable
      • Manage weekly metrics from team members and input into a central spreadsheet
      • Organizing support within the HR team and executive team
      • Overall, back-end support
      • Filtering email and responding to customer’s inquiries
      • Generating Sales Reports from internal application system
      • Interpreting data and creating data summary presentations

      Accounts Payable Assistant

      Industry:

      Others

      Employment Period:

      December 2019 to August 2020 (7 Months)

      Duties and Responsibilities:

      • Daily processing of supplier invoices
      • Review code and process supplier invoices
      • Matching weekly invoice and order records across multiple databases
      • Reconcile discrepancies
      • Requesting missing invoice information from suppliers
      • Data Entry associated with Accounts Payable
      • Address and respond to supplier inquiries via email
      • Tools Used: MYOB, Microsoft Excel, Google Sheets

      Conversion Consultant/Virtual Assistant

      Industry:

      Computer / Information Technology (Software)

      Employment Period:

      September 2016 to March 2019 (29 Months)

      Duties and Responsibilities:

      • Do reports such as bookkeeping and financial report creation and update.
      • Ensure data sets received from the client are complete and ready for conversion
      • Run conversion tools for the applicable legacy system to convert client data to company software
      • Timely and accurate conversion of data
      • Do reports on Converted Data
      • Testing of inhouse conversion software
      • Tools Used: MYOB, MS Excel, Reports,  Xero, Asana, Slack, QuickBooks

      Assistant Store Manager

      Industry:

      Food & Beverage / Catering / Restaurant

      Employment Period:

      December 2011 to August 2013 (20 Months)

      Duties and Responsibilities:

      • Responsible for always maintaining a high and active profile in the Restaurant, and for promptly dealing with any situation that may arise. Also, in charge of getting the entire staff together & making sure they all push in the same direction
      • Keeping food, beverage, and labor costs under control
      • Making sure the restaurant looks good and is ready for the day’s trading.
      • Supervising a team of twenty people.
      • Receiving and checking the quality of goods from suppliers.
      • Performing clerical and administrative duties to support senior managers.
      • Increasing sales and customer service levels
      • Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
      • Designed and coordinated training programs for employees to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.
      • Maintained cordial relations with other staff and assisted them in resolving their issues.

      Bookkeeper

      Industry:

      Transportation / Logistics

      Employment Period:

      July 2023 to December 2023 (5 Months)

      Duties and Responsibilities:

      • Payroll
      • Issuing and Consolidating Invoices
      • Generate Payroll & Invoice Reports
      • Import / Export reports between spreadsheets and XERO
      • Bank Reconciliation via XERO
      • Accounts Receivable via XERO
      • Statement Contributions/Reconciliation via XERO
      • Crew Members Profile for Super and Tax Declaration and any Adhoc tasks
      • Import Crew Members Profile - Clearing House (Australian Super)
      • Super Reconciliation - Clearing House (Australian Super)
      • Maintain Email regarding any accounts/payroll inquiries etc

      Bookkeeper Admin Assistant

      Industry:

      Others

      Employment Period:

      May 2024 to August 2024 (3 Months)

      Duties and Responsibilities:

      • Invoicing Support:
        • Draft, review, and process invoices, including handling technical items (training provided)
        • Verify timesheets for accuracy in charges and costs
        • Ensure timely follow-up on outstanding invoices by doing outbound calls to customers.
      • Bookkeeping:
        • Provide support with both Accounts Payable and Accounts Receivable tasks through Xero
        • Assist with bank reconciliation through Xero
      • Administrative Activities:
        • Draft letters and documents.
        • Schedule interviews and manage calendar reminders.
        • Assist the project managers and directors with invoicing enquiries and concerns

      Education History

      Field of Study:

      Computer Science/Information Technology

      Major:

      Computer Science

      Graduation Date:

      April 6, 2005

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Invoicing, Bookkeeping, Financial Accounting, Accounts Payable Management, MYOB, Xero,

      INTERMEDIATE ★★

        Virtual Assistant SkillsBillingTaxationBank Reconciliation

      Work at Home Capabilities:

      • Internet Bandwidth: Between 5mbps to 100mbps
      • Working Environment: Private Room
      • Speed Test Result:
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: Huawei
      • Processor: M2
      • Operating System: Windows 11

      All-inclusive Rate: USD $6.19/hr

      Marietha

      Candidate ID: 497369


      ADVANCED

        Accounts Receivable Management, Payment Processing, SAP Accounting, Cisco...

      INTERMEDIATE

        Invoicing, Bank Reconciliation, Billing, Xero...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 6.19 per hour or $USD 536.37 per month

      Full Time: $USD 6.19 per hour or $USD 1072.73 per month

      Remote Staff Recruiter Comments

      Marietha has over 5 years of experience in accounting specifically in Accounts Receivables, Invoicing, and Billing process

      Some of the tasks she has performed include:
      • Processing of revenue reconciliation 
      • Recording and review of payments
      • Accounts Receivables
      • Preparing weekly billing statements
      • Follow-up clients with outstanding invoices via phone, email, or onsite visit
      • Processing of invoices
      • Encoded bookings from Simplr to SAP
      • Entering new accounts into SAP

      She has hands-on experience with these accounting tools

      • Xero (11 months)
      • SAP (4 years)
      • Cisco (5 years)

      She is open to both part-time and full-time positions and is available to start immediately
       

      Predictive Index Behavioral Profile - Artisan

      Strongest Behaviors:

      • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
      • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
      • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
      Behavioral Summary:

      Marietha is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

      With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Marietha plans ahead, double checks, and follows up carefully on decisions and actions.


      Employment History

      Ticketing/Booking Agent

      Industry:

      Travel / Tourism

      Employment Period:

      May 2016 to October 2016 (5 Months)

      Duties and Responsibilities:

      • Processed ticket bookings and handled customer inquiries. • Planned travel routes and provided cost estimates. • Delivered customer service and administrative support.

      Bookkeeper

      Industry:

      Retail / Merchandise

      Employment Period:

      January 2017 to September 2018 (19 Months)

      Duties and Responsibilities:

      • Prepared Statements of Account and credit memos. • Managed invoice liquidation and collections coordination. • Maintained accurate financial and sales records. • Conducted invoice audits and branch visits. • Assisted in trade asset and account management.

      Accounting Assistant & Trade Asset Admin

      Industry:

      Retail / Merchandise

      Employment Period:

      September 2018 to August 2021 (35 Months)

      Duties and Responsibilities:

      • Processed daily sales bookings and invoicing. • Prepared Statements of Account and managed claims liquidation. • Monitored inventory of trade assets using SYSPRO. • Coordinated deployment and pullout of company assets (freezers/chillers). • Supported customer service and account management.

      Accounting Assistant

      Industry:

      Retail / Merchandise

      Employment Period:

      August 2021 to May 2022 (9 Months)

      Duties and Responsibilities:

      • Managed invoicing and booking records for sales accounts. • Uploaded and reconciled transactions between Simplr and SAP systems. • Processed product returns and damaged goods requests. • Assisted in account onboarding and documentation. • Provided sales and administrative support.

      Accounts Receivable Staff

      Industry:

      Healthcare / Medical

      Employment Period:

      June 2022 to January 2024 (19 Months)

      Duties and Responsibilities:

      • Managed accounts receivable, ensuring accurate and timely payment postings. • Prepared weekly billing statements and monitored outstanding balances. • Coordinated with partners to reconcile payments and resolve discrepancies. • Improved collection processes, contributing to better cash flow. • Processed PhilHealth claims using Beacon system. • Supported administrative and office operations as needed.

      Language Tutor

      Industry:

      Education

      Employment Period:

      July 2024 to May 2026 (22 Months)

      Duties and Responsibilities:

      Seasonal / Part Time Role only• Conduct one-on-one and group English lessons for non-native speakers. • Monitor student progress and provide structured feedback. • Adapt teaching methods based on individual learning needs. • Strengthen communication and interpersonal skills through diverse student interaction.

      Education History

      Field of Study:

      Mass Communications

      Major:

      Communications

      Graduation Date:

      March 20, 2016

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Accounts Receivable ManagementPayment ProcessingSAP AccountingCisco

      INTERMEDIATE ★★

        Invoicing, Bank ReconciliationBillingXeroOffice AdministrationCanva

      Work at Home Capabilities:

      • Internet Bandwidth: Greater than 100mbps
      • Working Environment: Private Room
      • Speed Test Result: https://www.speedtest.net/result/14932040417
      • Internet Type: Fiber
      • Hardware Type: Desktop
      • Brand Name: HP
      • Processor: i5
      • Operating System: Windows 10

      All-inclusive Rate: USD $14.01/hr

      JEAN

      Candidate ID: 497246


      ADVANCED

        Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing...

      INTERMEDIATE

        .NET 2.0...

      Employment Preferences

      Availability:
      Part Time Full Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 14.01 per hour or $USD 1214.10 per month

      Full Time: $USD 14.01 per hour or $USD 2428.21 per month

      Remote Staff Recruiter Comments

      • Jean has more than 20 years of relevant work experience as an Accountant in the bank, construction, consultancy, and distribution industries where she catered to clients who are based locally and internationally (US and Japan). She has a degree in Accountancy and a Master’s Degree in Business Administration. Jean has worked in Dubai for 6 years catering for two companies as an Accountant.

      • She is adept at performing the following tasks:

        • Accounts Payable/Accounts Receivable
        • Accounts & Bank Reconciliations
        • Resolving Discrepancies and Fraud Findings
        • Bookkeeping
        • Petty Cash handling
        • Payroll Processing
        • Inventory Control
        • Tax/Vat Reports Submission 
        • Budget Forecast
        • Assisting in Audits
        • Preparation of Financial & Management Reports 
      • Jean just finished her training for Australian Taxation and keeps herself up to date with accounting trends via webinars and watching videos online.

      • She is proficient in accounting systems such as QuickBooks, ERP systems, Sage50,  and tools like Microsoft Excel, Microsoft Word

      • She needs 1-week notice before starting and is amenable to working the morning and night shifts for any full-time and part-time position.

       

      Predictive Index Behavioral Profile - Analyzer

      Strongest Behaviors

      • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

      • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”

      • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.

       

      Behavioral Summary

      Jean is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. The approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

      Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, Jean will develop a high level of expertise in  her own work and will be critical of mistakes made by herself or others. Takes the work and responsibilities very seriously and expects others to do the same.


      Employment History

      FINANCIAL MANAGEMENT SPECIALIST

      Industry:

      Government / Defence

      Employment Period:

      February 1995 to April 2001 (74 Months)

      Duties and Responsibilities:

      •  Check, review & analyze entries submitted to our end.
      • Maintained Subsidiary Ledger of various Financial Accounts reconciled with GL.
      • Assists various divisions on accounting-related matters and in the resolution of audit-related findings, observation and problems relative to the proper booking of accounts.
      • Prepare financial & mgmt. reports and provide data to various internal & external auditors.

      ACCOUNTANT CUM MASTER PAYROLL

      Industry:

      Call Center / IT-Enabled Services / BPO

      Employment Period:

      May 2013 to August 2015 (27 Months)

      Duties and Responsibilities:

      • Handled & Process Billings & Collection for International Clients with Contract Agreement, record payments and post entries.
      • Process Payroll and Gov’t. Taxes Reports & Remittances, Banks Coordination, and the supervision of Accounting & Admin. Group.
      • Negotiates Clients & Suppliers in Contracts Issue related to Payments & Finance Matters.
      • Reconcile Statement of Accounts, Bank Statements and Handles Petty Cash.
      • Provide Mgmt & Financial Reports, and maintained organized & updated accounting records.
      • Performed Internal Audit for Sales, Inventories & Work In Progress, assigned from time to time.
      • Performed Interviews, Exams & Trainings of Accounting Applicants.

      ACCOUNTS CUM ADMINISTRATIVE OFFICER (Temporary/Part Time)

      Industry:

      Consulting (Business & Management)

      Employment Period:

      April 2016 to June 2017 (14 Months)

      Duties and Responsibilities:

      • A multi-task functions, handle day-to-day operations of the office and execute General Accounting Functions.
      • Process Payables & Receivables, Collections Reconciliation of Accounts, Preparation of Reports, Handling of Petty Cash and bookkeeping of accounting records.
      • Arranged schedule of meetings, appointments, travel & guest arrangements and assist client’s business set-up requirements, legalization of documents and Bank Transactions.
      • Handles emails, arrange and organize records, conduct research work, reports and presentations.

      ACCOUNTANT

      Industry:

      Grooming / Beauty / Fitness

      Employment Period:

      September 2017 to July 2020 (34 Months)

      Duties and Responsibilities:

      • Process Invoice, Quotations, Costing & Pricing, and Inventory Control.
      • Prepares monthly Sales Report & Commissions, Accruals and Fixed Assets Depreciations.
      • Prepares monthly Bank and Accounts Reconciliation, VAT submission and Financial Statements.
      • Handles Employees Documentation for Visa & Insurance processing and others

      ACCOUNTANT (Remote)

      Industry:

      Grooming / Beauty / Fitness

      Employment Period:

      September 2020 to March 2023 (30 Months)

      Duties and Responsibilities:

      • Review completeness and accuracy of recorded transactions of two (2) companies in cloud system and check the supporting documents.
      • Oversee day to day activities of Local Accountants and coordinate any related concerns as to accuracy and completeness of recording transactions and inform/provide they should be corrections and adjustments.
      • Reconcile and resolve discrepancies of accounts for cash, credit cards, online payments, other bank transactions, Gift Cards, and others unearned revenues transactions.
      • Submit monthly Financial and Management Reports to Managing Partners and Owner.
      • Prepare and submit online VAT Filing to Federal Tax Authority.
      • Bookkeeping from time to time as per needed.

      Education History

      Field of Study:

      Finance/Accountancy/Banking

      Major:

      ACCOUNTING

      Graduation Date:

      October 1, 1991

      Located In:

      Philippines

      License and Certification: :

      N/A

      Field of Study:

      Business Studies/Administration/Management

      Major:

      BUSINESS ADMINISTRATION

      Graduation Date:

      January 1, 1999

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Auditing, Payroll Management, Payroll Processing, Bank Reconciliation, Forecasting, Cash flow forecasting, Collections, Cash Collection, Credit Analysis, Creditor Account Reconciliation, Tax compliance, Financial Accounting, Financial Management, Financial Reports, Insurance Consulting,

      INTERMEDIATE ★★

        .NET 2.0

      Work at Home Capabilities:

      • Internet Bandwidth: Greater than 100mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 45.05, Upload: 52.07
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: Lenovo
      • Processor: Intel Core i3
      • Operating System: Windows 10

      All-inclusive Rate: USD $7.66/hr

      JANNEL

      Candidate ID: 496734


      ADVANCED

        Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting...

      INTERMEDIATE

        Email Handling, Calendar Management...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 7.66 per hour or $USD 663.44 per month

      Full Time: $USD 7.66 per hour or $USD 1326.89 per month

      Remote Staff Recruiter Comments

      Jannel is an accomplished Certified Public Accountant with 15 years of experience in the banking industry, primarily serving local clients. She currently excels as a Senior Accountant for a U.S.-based client, handling a comprehensive array of tasks including bank and account reconciliation, journal entries, financial report preparation, payroll processing, utility auditing, and budget forecasting. Her practical expertise, combined with her QuickBooks ProAdvisor Certification, make her proficient in managing diverse accounting needs efficiently.

      While she has undergone specialized training in Australian accounting practices and Xero software, she has yet to gain hands-on experience with Australian clients or Xero in a professional capacity. However, her training demonstrates her readiness and adaptability, positioning her well for roles that may require these skills in the future.

      Jannel is also highly skilled in software such as QuickBooks, Propertyware, HubSpot, Microsoft Excel, Teams, and Outlook, enabling her to manage complex financial processes seamlessly. Her dedication to continuous improvement is evident through her recent certifications, including a 2024 QuickBooks Online Recertification, and advanced training in public finance budgeting and controls.

      Available to start immediately, Jannel is open to day-shift positions and would be a valuable asset for both full-time and part-time roles requiring a meticulous, adaptable, and skilled accounting professional.

       

      Predictive Index Behavioral Profile - Specialist

      Strongest Behaviors

      • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

      • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

      • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

      • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

       

      Behavioral Summary

      Jannel is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

      Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jannel, who takes responsibilities very seriously.


      Employment History

      Senior Audit Associate

      Industry:

      Banking / Financial Services

      Employment Period:

      July 2007 to December 2009 (29 Months)

      Duties and Responsibilities:

      • Conduct complex professional internal audits, including performance, financial, and compliance audit projects
      • Lead audit teams in examining high-risk units or units with complex business processes
      • Provide consulting services to management and staff, offering expertise to enhance organizational processes
      • Contribute to the development of the annual audit plan with strategic insights
      • Train and coach internal audit staff to build skills and ensure quality performance
      • Uphold organizational and professional ethical standards at all times
      • Operate independently under general supervision, exercising significant initiative and independent judgment

      Branch Accountant

      Industry:

      Banking / Financial Services

      Employment Period:

      February 2010 to May 2014 (51 Months)

      Duties and Responsibilities:

      • Review and approve transactions and reports, and verify over-the-counter transactions in compliance with established policies and procedures
      • Serve as custodian of all accountable forms and securities held as collateral
      • Ensure thorough KYC compliance for all accounts opened, following Bank, BSP, and AMLA policies and guidelines
      • Maintain responsibility and accountability for the secure safekeeping and control of all branch funds and accountable forms, including items such as CIV-in-Vault, cash in ATM, picos box, ATM cards, checkbooks, passbooks, unissued CTDs, and official receipts
      • Directly supervise Tellers, Customer Service Assistants, Roving Tellers, Loan Processors, and Agency-Based Personnel

      Branch Manager

      Industry:

      Banking / Financial Services

      Employment Period:

      May 2014 to April 2022 (94 Months)

      Duties and Responsibilities:

      • Implement strategies to achieve branch goals aligned with the Bank's overall strategic plan
      • Assist in developing the branch's annual budget and ensure adherence to budget guidelines
      • Supervise daily branch operations, coordinating with the Service Head to meet customers' financial service needs
      • Integrate risk mitigation and compliance measures, especially concerning AMLA requirements
      • Safeguard the branch’s primary resources by jointly assuming responsibility with the Service Head for the proper management and security of cash in vaults and ATMs, adhering to internal controls to prevent fraud, detect theft, and prevent unauthorized use of funds and resources
      • Foster a strong team culture by building, developing, and inspiring an effective team; drive performance through motivation and recognize team members for advancement opportunities to enhance productivity and achieve branch goal

      Finance & Accounting Manager

      Industry:

      Others

      Employment Period:

      May 2022 to October 2022 (4 Months)

      Duties and Responsibilities:

      • Provide strategic recommendations to enhance financial performance and identify business opportunities
      • Prepare, analyze, and report financial performance against key business metrics
      • Lead and ensure compliance with applicable regulatory laws and standards
      • Oversee and manage all finance functions within the organization
      • Supervise and guide the Finance and Accounting Department team members

      Senior Accountant

      Industry:

      Property / Real Estate

      Employment Period:

      October 2022 to October 2024 (23 Months)

      Duties and Responsibilities:

      • Reconcile bank accounts to ensure accurate financial records
      • Perform and record both internal and external bank transfers
      • Record journal entries for financial transactions
      • Enter payments received from tenants and vendors
      • Record and audit utility billing processes for accuracy
      • Record payables to the owner or tenants as needed
      • Oversee and assist with security deposit refunds and deductions
      • Process periodic check runs efficiently
      • Address questions and resolve issues raised by customers, vendors, and Junior Accountants

      Education History

      Field of Study:

      Computer Science/Information Technology

      Major:

      Computer Science

      Graduation Date:

      March 1, 2003

      Located In:

      Philippines

      License and Certification: :

      N/A

      Field of Study:

      Commerce

      Major:

      Accountancy

      Graduation Date:

      October 1, 2005

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        Accounting Reconciliation, Accounts Payable Management, Accounts Receivable Management, Cost Accounting, Financial Accounting, Cash management, Collections, Bank Reconciliation, Auditing, Internal Auditing, Forecasting, Financial Reports, Financial Planning, Compliance,

      INTERMEDIATE ★★

        Email HandlingCalendar Management

      Work at Home Capabilities:

      • Internet Bandwidth: Between 5mbps to 100mbps
      • Working Environment: Private Room
      • Speed Test Result: Download: 137.88, Upload: 42.64
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: HP
      • Processor: Intel Core i5
      • Operating System: Windows 11

      All-inclusive Rate: USD $7.66/hr

      May

      Candidate ID: 496406


      ADVANCED

        Sabre GDS, Amadeus CRS...

      INTERMEDIATE

        Administrative Support...

      Employment Preferences

      Availability:
      Full Time
      Preferred Timezone:
      Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Full Time: $USD 7.66 per hour or $USD 1326.89 per month

      Remote Staff Recruiter Comments

      • Maylee has been working for almost 7 years in the business process outsourcing industry handling telecommunications and travel accounts where she performed the following roles:
        • Senior Associate /Travel Expert
        • Travel Consultant
        • Subject Matter Expert
        • Quality Analyst
        • Customer Service Representative
        • Sales Representative
        • Billing Representative
      • She handled travel accounts for almost 6 years where she handled the following tasks:
        • Ticketing and reservations
        • Booking
        • Handle corporate travels
        • Process re-accomodation, schedule changes, cancellations and refunds
        • General customer service
      • She consider herself as an expert using Sabre native and Red, Amadeus and farelogix.
      • She can is currently rendering, can start by May 30 onwards, amendable working any shifts and open to any full-time or part-time role.
      Predictive Index profile - Specialist

      Strongest Behaviors
      • Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
      • Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
      • Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
      • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
        Behavioral Summary

        Maylee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

        Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Maylee, who takes responsibilities very seriously.

        With experience and/or training, Maylee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Maylee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


        Employment History

        Customer Service to Sales Representative (Telco Account)

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        January 2016 to October 2016 (9 Months)

        Duties and Responsibilities:

        • Resolved customer billing inquiries, processed adjustments, managed service renewals and add-ons, and performed basic troubleshooting for bundle plans, consistently identifying and capitalizing on sales opportunities

        Customer Service Representative (Travel Account)

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        August 2017 to June 2021 (45 Months)

        Duties and Responsibilities:

        • Progressed through multiple travel reservation roles, starting with general inquiries and expanding to ticketing, refunds, corporate bookings, and re-accommodation.

        Subject Matter Expert (Travel Account)

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        June 2021 to October 2021 (3 Months)

        Duties and Responsibilities:

        • Served as a point of escalation for frontline agent inquiries, provided support to new hires during their nesting period, and ensured the accuracy of critical reservations, including pet bookings and special service requests.

        Quality Assurance Analyst

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        October 2021 to March 2022 (5 Months)

        Duties and Responsibilities:

        • Evaluated customer service calls to identify areas for improvement and maintain quality standards.
        • Participated in calibration meetings with clients and internal teams to ensure consistent policy application.
        • Trained new hires on QA guidelines and provided detailed performance reports.

        Travel Consultant

        Industry:

        Travel / Tourism

        Employment Period:

        March 2022 to June 2022 (2 Months)

        Duties and Responsibilities:

        • Managed corporate travel bookings (flights, hotels, car rentals) via email and phone, ensuring adherence to company policy and resolving vendor issues.

        Senior Associate / Travel Expert

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        June 2022 to July 2024 (24 Months)

        Duties and Responsibilities:

        • Addressed customer inquiries related to name corrections, airline schedule changes, and travel credit/voucher redemptions.
        • Offered package options and explained ticket/vendor restrictions according to specific policies.

        Group Reservations Consultant

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        September 2024 to March 2025 (5 Months)

        Duties and Responsibilities:

        • Managed group accommodation and tour reservations for Australia, including bookings, amendments, invoicing, and sales tracking.

        Education History

        Field of Study:

        Computer Science/Information Technology

        Major:

        Computer Science

        Graduation Date:

        March 31, 2016

        Located In:

        Philippines

        License and Certification: :

        N/A

        Field of Study:

        Computer Science/Information Technology

        Major:

        Computer Technology

        Graduation Date:

        July 28, 2017

        Located In:

        Philippines

        License and Certification: :

        N/A


        Skills

        ADVANCED ★★★

          Sabre GDS, Amadeus CRS,

        INTERMEDIATE ★★

          Administrative Support

        Work at Home Capabilities:

        • Internet Bandwidth: Greater than 100mbps
        • Working Environment: Private Room
        • Speed Test Result: N/A
        • Internet Type: Fiber
        • Hardware Type: Desktop
        • Brand Name: HP
        • Processor:
        • Operating System: Windows 11

        All-inclusive Rate: USD $7.66/hr

        Jonica

        Candidate ID: 496026


        ADVANCED

          Inbound Calls, Outbound Calling, Technical Support, Troubleshooting...

        INTERMEDIATE

          Zendesk, Salesforce.com...

        Employment Preferences

        Availability:
        Full Time
        Preferred Timezone:
        Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
        Hourly & Monthly Rate:
        (inclusive of service fee)

        *Plus GST for Australian Businesses

        Full Time: $USD 7.66 per hour or $USD 1326.89 per month

        Remote Staff Recruiter Comments

        • Jonica has been working for 5 years in different company from BPO industry and handled different positions such as Customer Service Representative, and Claims Assistant. She started working as a Customer Service Representative back in 2017 but pursued her homebased career in 2021 and worked as a Virtual Executive  Assistant. She catered US client and supported the following task:
          • Customer Service
          • Inbound calls and outbound calls
          • Chat support
          • Processing of claims
          • Calendar management
          • Admin task
          • Email management
        • She is proficient in Gsuite, Slack, Salesforce, Expensify, ClickUp, and Openphone.
        • Jonica is available to start immediately and is amenable to working a day shift schedule for any full-time position.
        Predictive Index Behavioral Profile - Specialist

        Strongest Behaviors
        • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
        • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
        • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
        Behavioral Summary
        Jonica is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jonica, who takes responsibilities very seriously.

         

        Employment History

        Executive Assistant

        Industry:

        Others

        Employment Period:

        October 2021 to October 2023 (23 Months)

        Duties and Responsibilities:

        • Managing my client’s inbox or email
        • Acting as the point of contact among executives, employees, clients, and other external partners
        • Managing executives’ calendars and setting up meetings
        • Make travel and accommodation arrangements
        • Format information for internal and external communication – memos, emails, presentations, reports
        • Take minutes during meetings

        Customer Service Representative/General Virtual Assistant (Remote)

        Industry:

        Retail / Merchandise

        Employment Period:

        March 2021 to October 2021 (7 Months)

        Duties and Responsibilities:

        • Assisting clients on order-on-line
        • Following-up on orders and liaising with customers, retail, repair services, buyers, etc
        • Assisting customers with after-sales service issues
        • Being a primary contact for customer inquiries about our products and brand
        • Maintaining and updating regular client correspondence

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        August 2020 to March 2021 (6 Months)

        Duties and Responsibilities:

        • Identifying and assessing customers’ needs to achieve satisfaction
        • Helping customers to track their shipments and providing them with the estimated date of arrival
        • Assisting customers in selecting the best shipping option available
        • Expediting item’s estimated date of arrival when necessary
        • Coordinating with the internal partners if there are any problems with the shipment and it is not on the system

        Claims Consultant

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        July 2019 to July 2020 (12 Months)

        Duties and Responsibilities:

        • Reviewing claim files to determine whether or not claims should be paid, and explaining the reasons for any denials
        • Assessing the damages to be covered by insurance policies to determine if they are reasonable in light of the circumstances of the claim
        • Preparing reports summarizing claim activity for use by management in evaluating the efficiency of the department
        • Following up with clients to make sure they receive the services the insurer has promised them through an outbound call
        • Recommending changes in company policy regarding coverage options to increase sales of specific products or services

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        November 2017 to May 2019 (18 Months)

        Duties and Responsibilities:

        • Handling customer complaints
        • Managing incoming calls and customer service inquiries regarding internet, cable, and phone services
        • Helping customers with their billing concerns
        • Ensure all calls are logged in the system for proper monitoring and closure
        • Assisting clients with basic troubleshooting for their internet, cable, and phone

        WHS and Admin Assistant

        Industry:

        Others

        Employment Period:

        December 2023 to December 2024 (12 Months)

        Duties and Responsibilities:

        • Maintain and update WHS policies, procedures, and manuals.
        • Schedule and organize safety meetings, training sessions, and audits.
        • Sent truck weight reports.
        • Monitor and track compliance with safety training and certifications.
        • Maintain databases of WHS-related information, such as training schedules and incident logs.
        • Manage inbox

        Education History

        Field of Study:

        Hospitality/Tourism/Hotel Management

        Major:

        Bachelor of Science

        Graduation Date:

        December 31, 2010

        Located In:

        Philippines

        License and Certification: :

        N/A


        Skills

        ADVANCED ★★★

          Inbound Calls, Outbound Calling, Technical Support, Troubleshooting, Executive Support, Salesforce CRM, Client Support, Data Entry, Administrative Skills, Email Support, Chat Support, Calendar Management, Travel Management, Administrative Support, Phone Support, Customer Support, AppFolio, Canva, Property Management, Executive Assistance, Email Handling, Microsoft Office, Google Apps, Google Docs, Google Sheets,

        INTERMEDIATE ★★

          ZendeskSalesforce.com

        Work at Home Capabilities:

        • Internet Bandwidth: Greater than 100mbps
        • Working Environment: Private Room
        • Speed Test Result: N/A
        • Internet Type: Fiber
        • Hardware Type: Laptop
        • Brand Name: Mac
        • Processor: M1 Chip 8 Core
        • Operating System: MacOS X

        All-inclusive Rate: USD $10.10/hr

        Francis

        Candidate ID: 495570


        ADVANCED

          Xero Accounting, QuickBooks, Auditing, Accounting...

        INTERMEDIATE

          Administrative Support...

        Employment Preferences

        Availability:
        Full Time Part Time
        Preferred Timezone:
        Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
        Hourly & Monthly Rate:
        (inclusive of service fee)

        *Plus GST for Australian Businesses

        Part Time: $USD 11.57 per hour or $USD 1002.31 per month

        Full Time: $USD 10.10 per hour or $USD 1750.47 per month

        Remote Staff Recruiter Comments

        • Hari has a bachelors degree in Accountancy, graduated as Cum laude and a Certified Public Accountant.
        • He has been working for almost 8 years in the Food and Retail, Financial Institutions,  Manufacturing and Fintech start-up where he performed the following roles:
          • Audit Head
          • Senior Associate
          • Finance Officer
          • Finance Manager
          • Consultant
        • He has in-depth experience in financial accounting, management
          and auditing.
        • Has been involved in non-audit services such as review of interim financial statements, internal controls and compliance to different government regulatory requirements.
        • He is proficient using Quickbooks, Xero, SA, Google worrkspace and MS office.
        • He can start ASAP, prefers working nght shift and open to any full-time or part-time role.
        Predictive Index Profile - Specialist

        Strongest Behaviors
        • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
        • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
        • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
        • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
          Behavioral Summary

          FRANCIS HARI is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

          Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in FRANCIS HARI, who takes responsibilities very seriously.

          With experience and/or training, FRANCIS HARI will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and FRANCIS HARI is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


          Employment History

          Audit Head

          Industry:

          Banking / Financial Services

          Employment Period:

          January 2018 to July 2018 (6 Months)

          Duties and Responsibilities:

          • Reviewed and evaluated operating controls, guidelines and processes and evaluates that such controls are functional, adequate and in adherence to company’s standards, regulatory requirements and policies
          • Recommended changes in operational systems/policies as maybe needed
          • Reviewed and approved audit findings and final reports to ensure that observations are clearly communicated to stakeholders (Audit Committee, Management, Concerned Branches/Units)

          Senior Associate

          Industry:

          Accounting / Audit / Tax

          Employment Period:

          November 2014 to September 2017 (34 Months)

          Duties and Responsibilities:

          • Three years of in-depth experience in the assurance practice
          • Supervised the day-to-day audit execution of several engagements and junior staff
          • Participated in the design and direct implementation of audit procedures
          • Noted areas for improvement in both financial reporting and operations of clients in audit engagements for formal communication after the audit
          • Led the discussions during internal and client meetings
          • Worked and reported directly to audit executives (partners and managers)

          Finance Manager

          Industry:

          Employment Period:

          July 2019 to March 2020 (8 Months)

          Duties and Responsibilities:

          • Oversaw the daily operations of the finance department (treasury, accounting, tax and compliance)
          • Reviewed all tax returns filed by the Company
          • Formulated annual budget, cash forecasts and variance reports
          • Reviewed monthly and annual financial reports
          • Reported directly to Company’s executives (General Manager, Chief Financial Officer, Chief Executive Officer/President)

          Finance Officer

          Industry:

          Employment Period:

          July 2018 to June 2019 (11 Months)

          Duties and Responsibilities:

          • Oversaw and managed the daily financial and operational aspects of a start-up Company
          • Prepared and analyzed financial data and reports
          • Assisted potential investors with their due diligence and audit
          • Oversaw the day-to-day operations of the company and regularly reviewed and discussed current and new processes with the team including recommendations for improvement
          • Reported directly to Chief Executive Officer

          Consultant

          Industry:

          Others

          Employment Period:

          March 2020 to May 2023 (37 Months)

          Duties and Responsibilities:

          • Conducted a variety of accounting and consulting services
          • Assisted management team with identifying potential business risks and opportunities
          • Prepared management reports, such as annual budgets, income statement, balance sheets, cashflows and variance analysis reports
          • Performed bookkeeping services

          Education History

          Field of Study:

          Finance/Accountancy/Banking

          Major:

          Accountancy

          Graduation Date:

          March 31, 2014

          Located In:

          Philippines

          License and Certification: :

          N/A


          Skills

          ADVANCED ★★★

            Xero Accounting, QuickBooks, Auditing, Accounting, Bookkeeping,

          INTERMEDIATE ★★

            Administrative Support

          Work at Home Capabilities:

          • Internet Bandwidth: Between 5mbps to 100mbps
          • Working Environment: Private Room
          • Speed Test Result:
          • Internet Type: Fiber
          • Hardware Type: Laptop
          • Brand Name: MSI
          • Processor: Intel® Core™ i5-7730HQ CPU @ 2.50GHz
          • Operating System: Windows 10

          All-inclusive Rate: USD $7.66/hr

          Mae

          Candidate ID: 495467


          ADVANCED

            Microsoft Office, Google Apps, CRM, Salesforce CRM...

          INTERMEDIATE

            Administrative Support...

          Employment Preferences

          Availability:
          Full Time Part Time
          Preferred Timezone:
          Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London US Eastern Standard Time US Central Standard Time
          Hourly & Monthly Rate:
          (inclusive of service fee)

          *Plus GST for Australian Businesses

          Part Time: $USD 7.66 per hour or $USD 663.44 per month

          Full Time: $USD 7.66 per hour or $USD 1326.89 per month

          Remote Staff Recruiter Comments

          • Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
          • She attended an online course for Xero Accounting.
          • She worked as a Financial Account associate where she was task to do the following:
            • Customer Service
            • Phone Support
            • Process refunds
            • Resolved customer complaints via phone and verify account information.
            • Helped Clients with their Debit and Credit Card Accounts.
            • Assisted them with refunds and waiving fees.
            • Processed Credit Card Payment
            • Checked Credit Card Statements Pin and Card Activation
            • Assist clients with fraudulent transactions on their cards
          • She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
            • Basic Accounting
            • Accounts receivable management
            • Accounts payable management
            • Prepare financial reports and statements
            • Client and vendor management
            • Appointment setting
            • Email marketing
            • B2C and B2B marketing
            • Phone Support 
            • Cold calling
            • Contract Management
            • Copywriting
            • Social Media Marketing
            • Sales 
            • Product Research
            • Process Order
            • Creating contents
            • Qualifying leads
            • Administrative tasks
            • Assist in Transaction management
            • Property management
          • She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
          • She can start asap, is amendable working any shifts, and open to any full-time or part-time role.
          Predictive Index Profile - Artisan

          Strongest Behaviors
          • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
          • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
          • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
          • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
          • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
            Behavioral Summary

            MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

            With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.


            Employment History

            Adaptively Education

            Industry:

            Education

            Employment Period:

            August 2023 to December 2023 (4 Months)

            Duties and Responsibilities:

            • Source new sales lead through outbound emails andcalls
            • Execute promotional campaigns in collaboration withleadership
            • Assist with the development of content for social andother media platforms
            • Design, plan, and execute traditional, social media,and email blasts
            • Create sales content aligned to brand styleguide/playbook
            • Maintain sales functions within CRM platforms (ie:HubSpot) -
            • Routing qualified leads to leadership for furtherdevelopment and closure

            Real Estate Virtual Assistant | Inside Sales Agent

            Industry:

            Property / Real Estate

            Employment Period:

            November 2021 to March 2023 (16 Months)

            Duties and Responsibilities:

            • Assist the Transaction Coordinator (Contracts)
            • CRM | Database Management
            • Update leads in all database and lead platforms
            • Ensure all leads are nurtured, have follow-up tasks,and are in a smart plan.
            • Create and set up Agents' CRM accounts
            • Track agents' scores and productivity (Excel)
            • Onboard new agents
            • Meeting Notes
            • Create weekly and daily reports (Excel)
            • Make outbound calls to the identified leads to initiatecontact and engage in conversation.
            • Set an appointment to meet with one of our Realtorsvia Zoom or in the office.

            Social Media Outreach Specialist

            Industry:

            Grooming / Beauty / Fitness

            Employment Period:

            June 2023 to September 2023 (3 Months)

            Duties and Responsibilities:

            • Identify potential leads through Facebook, Instagram,and LinkedIn. Create and maintain a database ofleads.
            • Initiate contact with potential clients through directmessaging on social media ( FB, IG, & LI )Communicate the benefits of the fitness coachingservices and how we can help clients achieve theirfitness goals.
            • Conduct initial assessments and conversations todetermine the fitness goals, needs, and readiness ofpotential clients. Gather relevant information toassess if they are a good fit for the coaching services.
            • Build relationships with leads who may not be readyto commit immediately. Implement lead nurturingstrategies to keep potential clients engaged andinterested in the coaching services over time.
            • Maintain an organized record of interactions withleads in a CRM system. Ensure accurate and up-to-date lead information, including contact details andlead status.
            • Monitor and report on key performance metrics, suchas the number of leads generated, conversion rates,and lead quality. Use data to refine lead generationstrategies and improve conversion rates.

            Outsourced Doers

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            July 2021 to January 2022 (6 Months)

            Duties and Responsibilities:

            • Create social media content and schedule posts.
            • Light graphic design for social media posting, LeadMagnets, and E-book
            • PowerPoint Presentation
            • Organic Lead Generation (FB & Instagram)
            • Lead Prospecting
            • Repurposing contents
            • Email marketing campaigns/automation
            • Website Management (WordPress)
            • Email Management
            • Customer Service using Zendesk
            • Ad Hoc Admin Tasks

            Cold Caller | Appointment Setter

            Industry:

            Property / Real Estate

            Employment Period:

            November 2020 to July 2021 (8 Months)

            Duties and Responsibilities:

            • Worked with Real Estate Investors
            • Conducting research and utilizing various sources toidentify potential leads, such as expired listings, forsale by owner (FSBO) properties, pre-foreclosures, orother targeted lists. The goal is to create a databaseof potential clients to contact.
            • Making outbound calls to the identified leads toinitiate contact and engage in conversation. Thisinvolves using effective opening statements or scriptsto capture the prospect's attention, introduce myself,and discuss their real estate needs

            Social Media Outreach (Lead Gen)

            Industry:

            Consulting (Business & Management)

            Employment Period:

            January 2024 to March 2024 (1 Months)

            Duties and Responsibilities:

            • Identify potential leads through Facebook, Manage Facebook Groups and Community engagement.
            • Reach out to prospects, engage with them, and introduce our company and its services.
            • Manage and organize leads in the CRM.

            Sales Executive Virtual Assistant

            Industry:

            Consulting (Business & Management)

            Employment Period:

            January 2024 to January 2025 (11 Months)

            Duties and Responsibilities:

            • Initiating chats on Facebook to new group members and prospects who engaged with content using scripts
            • Being active on current chats to warm up prospects for an intro call with coach
            • Add prospect details such as name, email and phone number to BGB’s CRM to enter email sequence
            • Report on email sequence
            • Manage member entry on Facebook group, capturing details on everyone that has joined to offer to put into a report
            • Add new members on the Facebook group daily and remove inactive members from group
            • Identify the now buyers and the future buyers in all chats and group entries, report back to BGB on a daily basis
            • Manage group posts every week with member tags and admin comments

            Education History

            Field of Study:

            Finance/Accountancy/Banking

            Major:

            Accountancy

            Graduation Date:

            January 1, 2014

            Located In:

            Philippines

            License and Certification: :

            N/A


            Skills

            ADVANCED ★★★

              Microsoft Office, Google Apps, CRM, Salesforce CRM, Xero Accounting, Xero, MailChimp, Slack, Canva, Calendly, Database Administration, Cold Calling, Outbound Sales, Inbound Telemarketing, Inbound Lead Generation, Outbound Appointment Setting,

            INTERMEDIATE ★★

              Administrative Support

            Work at Home Capabilities:

            • Internet Bandwidth: Between 5mbps to 100mbps
            • Working Environment: Private Room
            • Speed Test Result:
            • Internet Type: Fiber
            • Hardware Type: Laptop
            • Brand Name: MSI
            • Processor: 11th Gen Intel(R) Core(TM) i3-1155G4 @ 3.00GHz 3.00GHz
            • Operating System: Windows 10

            All-inclusive Rate: USD $10.59/hr

            Romina

            Candidate ID: 494450


            ADVANCED

              Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD...

            INTERMEDIATE

              Smartsheet...

            Employment Preferences

            Availability:
            Part Time Full Time
            Preferred Timezone:
            Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
            Hourly & Monthly Rate:
            (inclusive of service fee)

            *Plus GST for Australian Businesses

            Part Time: $USD 10.59 per hour or $USD 917.59 per month

            Full Time: $USD 10.59 per hour or $USD 1835.19 per month

            Remote Staff Recruiter Comments

            Mina is a licensed Civil Engineer and has been working in the BPO and Construction industries for more than 7 years now. She has more than 5 years of relevant work experience as Quantity Surveyor/Estimator. Aside from her experience as an Estimator, she also has a strong background in Contracts Administration. She is a former OFW and has handled different projects in Dubai, UAE. She has been exposed to residential and commercial projects and also does structural and architectural scopes. She is also proficient in doing the following tasks: 
            • Prepare the tender proposals which include reviewing tender documents, managing tender processes, preparing bills of quantities, and quantity take-off including estimation and costings
            • Compiling all technical submittals that are required for the tender proposal
            • Checks current market rate and supplier's rate to prepare the bill of rates
            • Review contracts before management will sign the document
            • Preparing payment applications or claims including requests for payment schedules or the approval of claims
            • Doing commercial correspondence like retention letters, variations notices/claims, final statements, statements of account and etc. 
            • Coordinating and sourcing with different suppliers and subcontractors for a specific material
            • Managing filing system (incoming and outgoing documents)
            She has a background in supporting a US client where she performed Painting Estimation (Paintings & Wall coverings)
            She uses the following tools:
            Planswift (1 year)
            AutoCAD
            Smartsheet
            Monday.com
            PayApps
            Outlook
            Microsoft Office Suite (Word, Excel, and Outlook)
            She can start immediately and is amenable to working any shift schedule for full-time or part-time roles

            Predictive Index Behavioral Profile- Altruist

            Strongest Behaviors

            • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
            • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
            • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
            Behavioral Summary

            Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, she enjoys working with others and is lively, warm company.

            A pleasant and extraverted person, Mina is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Mina gets along easily with a wide variety of people.

            Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.



             

            Employment History

            Contracts Administrator

            Industry:

            Construction / Building / Engineering

            Employment Period:

            July 2023 to Present

            Duties and Responsibilities:

            • Reporting to the Project Manager, has the authority for the efficient management of project financial and administration matters.
            • Full Document Control
            • Administers Subcontractors and issuance of Subcontract Agreements and processing vendor invoices.
            • Administers Head Contracts
            • Submission of Progress Claims, Variations, Extension of Time, etc.
            • In charge of managing project budget and preparation of system processing using Procore Tools.
            • Request Quotations to Suppliers/Vendors/Subcontractors.

            Contracts Administrator

            Industry:

            Construction / Building / Engineering

            Employment Period:

            October 2021 to June 2023 (20 Months)

            Duties and Responsibilities:

            • Develop contract proposals to support organizational goal
            • Review contract estimates, including proposed materials, production costs, etc and determine whether they seem reasonable and accurate
            • Ensure that all records are accurate and up to date
            • Write contract letters and other communications and notice
            • Create regular status reports regarding progress on projects
            • Analyze contracts to ensure they comply with state and federal laws and regulations
            • AGED Receivables – follow up and chase client on daily basis
            • Allocate payment receipts from client
            • Prepare daily report of AGED Receivables and weekly forecast to stakeholders
            • Bond applications to Surety companies
            • Issuance and release request of issued bonds to clients
            • Helps Project Managers to prepare and submit Claims/invoices to client
            • Software/Applications used: Payapps, Odoo, Smartsheet, Monday.com, Aconex, Tanda, MS Excel, MS Words, SharePoint

            Facilities Engineer / Estimator

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            January 2023 to June 2023 (5 Months)

            Duties and Responsibilities:

            • Prepare quantity take off for all new Cloudstaff facilities
            • Evaluate contractor’s bill of quantity
            • Visit sites to check project status and development
            • Looks for new subcontractors and supplier for all required works
            • Request quotation from suppliers/ subcontractors
            • Liaise and coordinate with Project in charge, Engineers, subcontractors and suppliers to sustain the flow of works
            • Software/Applications used: Google spreadsheet, MS Excel, Planswift, Google Drive, AutoCAD

            Quantity Surveyor – Commercial Department

            Industry:

            Construction / Building / Engineering

            Employment Period:

            April 2021 to September 2021 (5 Months)

            Duties and Responsibilities:

            • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from Clients.
            • Liaison to Operational team for the preparation, review & checking of veracity and substantiation, and ensuring prompt on-time submission of Monthly Interim Payment Application to Clients.
            • Championing the tracking, chasing and collection of payment certificates from Client
            • Recommends the issuance and submission of Tax Invoice to clients
            • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
            • Producing various commercially related reports and correspondences such as Request of Extension of Work & Time, Final Statements, Notice Letters and Monthly Sales Reports.
            • Overall in charge of WJGL monitoring system of all Project Accounts in Commercial and Accounting aspects – Total Application, Total Certification, Total Payments and Outstanding Payments.
            • Software and Application used: AutoCAD, MS Excel, MS Word and Smartsheet

            Quantity Surveyor

            Industry:

            Construction / Building / Engineering

            Employment Period:

            January 2017 to March 2019 (26 Months)

            Duties and Responsibilities:

            • In-charge of preparation of Quotation/Tender Proposal to Clients.
            • Prepares quantity take offs during tender stages and post-contract stages - Estimation of rebar steels, concrete, beams, anchors, struts etc.
            • Responsible of Reviewing Sub-Contract Agreements, Local Purchase Orders and other form of contracts received from clients
            • Prepares Interim payment application, rental invoices, tax invoices, project statements and variation claims.
            • Producing various correspondences to Client such as Notice of variation works, mobilization/demobilization letters, extension letters, etc.
            • Responsible of procuring materials including issuance of LPO and sub-contract agreements to Suppliers and Subcontractors
            • Liaison to Engineers, Clients, Suppliers, and subcontractor to fulfill QS obligations
            • Prepares certification and assessment to the claims of Supplier and Subcontractors.
            • Administer and monitor the status of all tenders, running and completed projects
            • Document Control – Securing all issued and received commercial documents are saved electronically and files hard copies.
            • Software and Application used: AutoCAD, MS Excel, MS Words

            Quantity Surveyor

            Industry:

            Construction / Building / Engineering

            Employment Period:

            January 2016 to December 2016 (11 Months)

            Duties and Responsibilities:

            • Prepares quantity take offs for pre and post contract works
            • Prepare Bill of Quantities for invoice preparation and work schedules
            • Marking of drawing to identify the work progress and prepare reports to managers
            • Request quotations from suppliers/subcontractors
            • Manage and update of project monitoring
            • Document Controlling – Save soft copies to the right folders and saved original to project files
            • Attend and inspect site to evaluate subcontractors billing requests and work progress
            • Software and Application used: AutoCAD, MS Excel, MS Word

            Education History

            Field of Study:

            Major:

            Management and Administration

            Graduation Date:

            December 9, 2020

            Located In:

            Philippines

            License and Certification: :

            N/A

            Field of Study:

            Engineering (Civil)

            Major:

            Civil Engineering

            Graduation Date:

            January 1, 2015

            Located In:

            Philippines

            License and Certification: :

            N/A

            Field of Study:

            Major:

            Management and Administration

            Graduation Date:

            January 1, 1970

            Located In:

            Philippines

            License and Certification: :

            N/A

            Field of Study:

            Major:

            Black Art of Construction Dewatering

            Graduation Date:

            January 2, 2015

            Located In:

            Philippines

            License and Certification: :

            N/A


            Skills

            ADVANCED ★★★

              Quantity Surveying, Material Cost Estimation, PlanSwift, AutoCAD,

            INTERMEDIATE ★★

              Smartsheet

            Work at Home Capabilities:

            • Internet Bandwidth: Between 5mbps to 100mbps
            • Working Environment: Private Room
            • Speed Test Result: 80.47 dl and 75.51 upload
            • Internet Type: Fiber
            • Hardware Type: Desktop
            • Brand Name: DESKTOP-OAL6TU6 INPLAY
            • Processor: AMD Ryzen 5 2600 Six-Core
            • Operating System: Windows 10

            All-inclusive Rate: USD $9.12/hr

            Norland

            Candidate ID: 494260


            ADVANCED

              Sabre GDS, Amadeus CRS, CRM, Shopify...

            INTERMEDIATE

              Administrative Support...

            Employment Preferences

            Availability:
            Full Time Part Time
            Preferred Timezone:
            Australian Western Standard Time Australian Central Standard Time New Zealand Daylight Time Australian Eastern Standard Time UK London US Eastern Standard Time US Central Standard Time
            Hourly & Monthly Rate:
            (inclusive of service fee)

            *Plus GST for Australian Businesses

            Part Time: $USD 11.57 per hour or $USD 1002.31 per month

            Full Time: $USD 9.12 per hour or $USD 1581.04 per month

            Remote Staff Recruiter Comments

            • Norland has a bachelor's degree in Foreign Science.
            • He has almost 9 years professional working experience in the Visa Consultancy and Business process outsourcing industries handling travel accounts where he performed the following roles:
              • Travel Consultant
              • Travel Experience Agent
              • Quality Assurance Analyst
              • Operations Team Lead 
              • Senior Operations Supervisor
              • Travel Experience Team Lead
            • For the travel accounts that he handled, he was tasked to do the following:
              • Customer Service
              • Phone Support - Inbound and Outbound
              • Email and Chat Support
              • Ticketing through Sabre
              • Processed voluntary changes, cancellations and refunds
              • Administrative tasks
              • He considers himself as an expert using Sabre GDS, Galileo and Amadeus. 
              • He is proficient using shopify, CRMs and Nice. 
              • He has a good communication skill.
              • He can start asap, amendable working any shift and open to any full-time or part-time role.Predictive Index Profile - Altruist

                Strongest Behaviors
                • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
                • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
                • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
                • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
                • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
                Behavioral Summary

                Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

                A pleasant and extraverted person, NORLAND is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. NORLAND gets along easily with a wide variety of people.

                Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


              • Employment History

                Travel Consultant

                Industry:

                Call Center / IT-Enabled Services / BPO

                Employment Period:

                August 2014 to December 2015 (15 Months)

                Duties and Responsibilities:

                • Responsible for fixing minor and major changes to the passenger's flight due to airline schedule changes;
                • Communicated with the airline via phone or email to resolve client’s concerns
                • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

                Senior Operations Supervisor

                Industry:

                Employment Period:

                July 2021 to September 2021 (2 Months)

                Duties and Responsibilities:

                • Led the overall operations handling sales, lead generation, visa operations, visa fulfillment and other projects with employees not less than 30;
                • Handled three supervisor that leads their own team and make sure their day-to-day operations and tasks are performed and up to the quality guideline and management vision;
                • Managed and implemented the company’s quality process to ensure proper execution of products and client satisfaction every time;
                • Created and evaluated processes using scientific or organized method using tools like Concur, CRM among others;
                • Established and designs the company’s Key Performance Indicators to ensure adherence to process and use statistical measures for performance of every employee in the organization;
                • Oversaw the entire quality of the products and/or services provided to clients’ good quality service;
                • Monitored the overall performance of the employees and the financial performance of the company;
                • Handled escalated issues and difficult situations involving clients concern professionally;
                • Maintained control of qualitative and quantitative productivity of team individuals, and implements quality processes and procedures as needed.

                Operations Team Lead

                Industry:

                Call Center / IT-Enabled Services / BPO

                Employment Period:

                November 2019 to July 2021 (19 Months)

                Duties and Responsibilities:

                • Led a team of 15 travel consultants/agents;
                • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
                • Ensured the highest level of satisfaction among clients by providing regular coaching to agents, and mentoring low performers in team;
                • Minimized agent errors by 10% by focusing on the outliers determined by the Pareto chart;
                • Ensured the team effectively meets stipulated timelines and service level agreements;
                • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
                • Handled escalated issues and difficult situations involving constituents professionally;
                • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed;
                • Assisted in change management.

                Operations Team Lead

                Industry:

                Call Center / IT-Enabled Services / BPO

                Employment Period:

                December 2015 to November 2019 (47 Months)

                Duties and Responsibilities:

                • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data.
                • Created and streamlined auditing and monitoring tools to check agent engagement with clients;
                • Communicated with different partners (hotel, airlines) for any specific B2B support and requested ticket stocks with airlines as per sales quota and data;
                • Conducted at least 40 weekly process audits, including review and gap analysis on identifying and driving process improvement projects, and maintaining calibration variance as per the set target;
                • Maintained data and reports as required by the program and client;
                • Facilitated overall performance management, and supported operations with process improvement initiatives

                Travel Experience Agent

                Industry:

                Call Center / IT-Enabled Services / BPO

                Employment Period:

                October 2021 to January 2022 (3 Months)

                Duties and Responsibilities:

                • Communicated with different user of the app regarding any processes on their online booking;
                • Communicated with the airline via phone or email to resolve client’s concerns; 
                • Issued tickets and processed voluntary changes and refunds to the passenger's itinerary as needed.

                Travel Experience Team Lead

                Industry:

                Call Center / IT-Enabled Services / BPO

                Employment Period:

                January 2022 to March 2023 (13 Months)

                Duties and Responsibilities:

                • Led a team of 15 travel consultants/agents;
                • Used Global Distribution System (GDS), NICE and CRM tools to ensure optimal quality of operations services;
                • Ensured the highest level of satisfaction among clients by provided regular coaching to agents, and mentored low performers in team;
                • Ensured the team effectively meets stipulated timelines and service level agreements;
                • Guaranteed that all compliance-related to policy and procedures are adhered to by agents;
                • Handled escalated issues and difficult situations involving constituents professionally;
                • Maintained control of qualitative and quantitative productivity of team individuals, and implemented quality processes and procedures as needed.

                Education History

                Field of Study:

                Social Science/Sociology

                Major:

                Foreign Service

                Graduation Date:

                January 1, 2014

                Located In:

                Philippines

                License and Certification: :

                N/A


                Skills

                ADVANCED ★★★

                  Sabre GDS, Amadeus CRS, CRM, Shopify,

                INTERMEDIATE ★★

                  Administrative Support

                Work at Home Capabilities:

                • Internet Bandwidth: Between 5mbps to 100mbps
                • Working Environment: Private Room
                • Speed Test Result: N/A
                • Internet Type: Fiber
                • Hardware Type: Laptop
                • Brand Name: Macbook
                • Processor: Intel(R) Core (TM) i7-9750H CPU @ 2.60 GHz 2.59GHz
                • Operating System: Windows 11

                *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

                **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

                Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.

                A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)

                 

                Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?

                Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.

                For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.

                Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.

                Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.

                Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.

                Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.

                Thus a lot of Filipino remote workers have difficulty saving up for their healthcare

                Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.

                The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.

                For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.

                By submitting this form, you agree to receive SMS or phone communications from Remote Staff, Inc. Message & data rates may apply. Reply STOP to opt out.

                Serena Estrella
                + posts

                Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

                About The Author

                Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.

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