If you’re an SME owner, you probably wear a lot of hats throughout the day.
It simply can’t be helped. Starting a business with little more than a great idea and a few pairs of hands is tough. SME business owners often find themselves fulfilling the functions of, say, bookkeepers and HR managers, and every other position in between.
Thus, it’s not uncommon for many Aussie entrepreneurs to be time poor. For most of them, there just aren’t enough hours in the day to get things done. Accounting, payroll management, and customer service are all key tasks to keep the business running, although they’re a rather poor use of time when you consider how little they contribute to the company’s innovation and growth.
There is, however, a fairly simple solution: outsourcing all those essential yet non-core tasks to the Philippines.
And before you roll your eyes and move on to the next article, hear us out first.
Cold, Hard Numbers: Making the Case for Outsourcing
How much time do you spend on your company’s accounting? How about on marketing? IT support? Would you say 20, 30% of your time total?
Now, these are all crucial tasks, don’t get me wrong. But think about it, do they necessarily play to your strengths? Perhaps, but will they take your business to the next level? Will your intimate knowledge of the business lead to maximum benefits for it through these tasks?
Clearly, the answer is “no.”
One last question then. Can anyone else carry out these tasks for you more effectively so you can spend more time on the things YOU do best?
This brings us to the next topic.
Why the Philippines?
In case you’ve never heard of it (seriously?), the Philippines is a Southeast Asian country that produces some of the world’s best remote talent. More often than not, there’s a team of Filipino remote workers behind plenty of Australia’s most successful SME’s.
Why is the Philippines such a hotspot for outsourcing? One is that the majority of its people speak English quite well, and with a neutral accent at that. English just happens to be the medium of instruction in Philippine schools, and a lot of the popular media consumed here also comes from the US.
Another factor is the famous Filipino work ethic and hospitality. Filipinos will do anything to provide for their families, so they work hard and never take their jobs for granted. They also learn quickly, and specialise in a broad range of skills that are especially suited for outsourcing, such as web design, bookkeeping, and other key administrative tasks. Furthermore, if you treat them well, they will give you their loyalty and will go above and beyond their job description to deliver.
Then there’s the fact that the exchange rate is in your favor. One Australian dollar is equivalent to about Php33, so the former goes a lot further here. This means that outsourcing can be cost-effective for you while still providing your remote worker with a good living. That’s what I call a win-win situation.
How Can Outsourcing Benefit Me and My Business?
The most obvious benefit that outsourcing brings is that it frees up business owners to shift their focus to business functions that bring in the most value. Also, outsourcing the more tedious aspects of running a business means you can devote your attention to the ones that are more in line with your skill set.
In addition, outsourcing gives you access to a wider talent pool. When you’re not hampered by geographical boundaries, you can tap into more diverse capabilities and perspectives. Thanks to economies of scale, you can hire individuals that specialise in specific functions rather than hiring a person with limited time and experience.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $6.98/hr
Mary
Candidate ID: 442665
ADVANCED
- Office 365, SAP, Autodesk Revit, People Skills...
INTERMEDIATE
- , Legal, Administrative Support, Administration...
Median Rate
$6.98
$7.46
if $1 = PHP52
$8.58
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.98 per hour or $USD 605.00 per month
Full Time: $USD 6.98 per hour or $USD 1210.01 per month
Remote Staff Recruiter Comments
- Mary has been working for 15 years as a Sales Coordinator, Admin Assistant, and Human Resource Specialist. She began her Remote job as a Business Administrator Officer that caters to a client based in Hawaii. She is knowledgeable in performing the following tasks:
- Admin Support
- Managed office operations
- Inventory
- Invoices and Financial Reports
- Sales
- Email Handling
- Setting Appointments
- Monitoring admin employees' work attendance and performance evaluations
- She is adept in using tools and applications like:
- Microsoft Office 365
- SAP
- BlueBream
- Google App
- Autodesk
- Zoho One
- Outlook
- SAP Software
- Telum
- Hubspot
- Events Air
- Workday
- She can start immediately.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Mary Rose is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mary Rose, who takes responsibilities very seriously.
With experience and/or training, Mary Rose will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mary Rose is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
BUSINESS ADMINISTRATOR OFFICER
Industry:
Construction / Building / Engineering
Employment Period:
April 2019 to February 2022 (33 Months)
Duties and Responsibilities:
- Planned, coordinated and controlled daily operations of Estimating, Department.
- Managed office operations, scheduling, and inventory of PO for vendors.
- Fostered client and vendor relationship building through consistent and effective communication.
- Maintained work safety and followed established operating procedures and practices.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Documented business requirements, functional specifications, and training procedures.
- Handles employees’ relations and governmental benefits per employee.
- Process governmental permits and process BIR forms for the company.
- Bid Log tracker for the company's follow up for the company owners abroad and vendors.
MALL SECRETARY / TENANT RELATION ASSISTANT
Industry:
Arts / Design / Fashion
Employment Period:
May 2015 to April 2019 (46 Months)
Duties and Responsibilities:
- Responsible for checking of email for every day, setting of appointments to tenants for ocular visits.
- Responsible in making the calendar of schedule of the employees in the operations team.
- Responsible in monitoring the Internal. Order. and liquidation for operation teams to accounting department.
- Responsible in collation of financial reports and taking deadlines a head of time for submission of reports.
- Monitoring admin employees work attendance and performance evaluations.
- Responsible in budget preparation for mall operations conducted by the Assistant Mall Manager / Mall Manager.
DATA SUPPORT SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to December 2014 (9 Months)
Duties and Responsibilities:
- Responsible in checking of the 201 files that is being endorsed by the auditors and act as the control point in the process.
- Responsible in monitoring the trackers for the hired employees.
- Responsible in printing the contracts which includes the agreements, salary, and benefits that each employee will be getting.
- Responsible in keeping and monitoring the 201 files that is being pull out by the recruiters and managers.
- Input data in people soft for all active hires after onboarding.
- Onboarding of successful candidates and collation of requirements.
- Sourcing of candidates for accounts.
SALES COORDINATOR
Industry:
Property / Real Estate
Employment Period:
April 2009 to March 2014 (58 Months)
Duties and Responsibilities:
- Assists in the documentation process related to the sale of our existing projects.
- Calls the site offices / showrooms if there’s any update in sales.
- Accepts all documents (Purchase Agreement, Requirements of the clients), payments received from sites / showroom. Ensures completeness of information in documents received before routing it to the concerned departments (accounting, legal, treasury, executive etc.).
- Responsible in transmitting any documents for client’s copy such as Approved Purchase Agreement, Contracts etc.
- Responsible in any concerns / inquiry of other departments about the status of each account / unit sold per project.
- Responsible in any inquiry of salespeople from site / showroom concerning their booked account like status of the Official Receipts of their clients, about holding of checks for deposit, etc.
- Make a proper and organize filing of the requirements submitted by the clients and see to it that all the requirements are complied with.
HRM PROFESSOR
Industry:
Education
Employment Period:
June 2008 to April 2009 (10 Months)
Duties and Responsibilities:
- Acquired knowledge and skills on Teaching hotel and restaurant operations.
FRONT OFFICE AGENT
Industry:
Hotel / Hospitality
Employment Period:
March 2008 to June 2008 (3 Months)
Duties and Responsibilities:
- Worked as a front office agent of the hotel.
- Acquired knowledge and skills on checking in and out of the guest.
PRACTICUM TRAINEE
Industry:
Hotel / Hospitality
Employment Period:
May 2007 to June 2007 (1 Months)
Duties and Responsibilities:
- Worked at the Banquet Sales, and Corporate Office
- Kitchen operations. Acquired Knowledge and skills on various
- Operations and procedure on both Office and Kitchen Procedures by assisting in filling files and preparation in the kitchen operations.
PRACTICUM TRAINEE
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
April 2007 to May 2007 (1 Months)
Duties and Responsibilities:
- Worked at the Kitchen Sections of the Restaurant and Front of the House.
- Acquired Knowledge and skills on service and operation of Food and Drinks by assisting the daily operation of the restaurant.
Media Admin Support (VA)
Industry:
Entertainment / Media
Employment Period:
August 2022 to February 2023 (6 Months)
Duties and Responsibilities:
- Maintain and update media distribution lists Set up and participate in internal and external.
- meetings: take the minutes of the meeting and follow through on timelines and deliverables.
- Oversee client communications and manage the respective resources in a client “library.”
- Participate in client and account team interaction, assist in creating client meeting and call reports, activity reports, status documents, and result reports
- Monitor, track, and clip all editorial and social media coverage of clients and competitors.
- Quality Control all the documents generated for spelling and formatting to ensure logos are perfectly placed, aligned accordingly – briefing documents, WIP documents, concept paper, minutes of meeting, content articles, clippings report, etc.
- Manage the calendar and schedule (internal and external appointments) for the team
- Administrative support to Account Manager on corporate documentation including trackers, presentations, reports, and others.
- Manage and safe-keep all company-related documents and account assets in a systematic order.
- Managing the timeline for reports and documentations – WIP documents, Minutes of
- Meeting, Coverage Report, Briefing Document, Debrief report, etc.
- Prepare and compile the regular client reports.(weekly, monthly, quarterly) and quarterly business updates
Admin Support (Seasonal) – (VA)
Industry:
Others
Employment Period:
February 2023 to August 2023 (6 Months)
Duties and Responsibilities:
- Drafting responses for emails
- Assisting with unsubscribe/scrubbing email addresses; and responding to easy membership emails
- Downloading current attendee list for each conference. for the week to use as the excluded contact list in any marketing sends.
- Populating program in clear format into consolidated spreadsheet
- Creating agenda of program in EA
- Drafting agendas for all committee meetings for all conferences
- Creating session chair kits
- Creating templates for new committee invitations for each conference
- Managing/cleaning HubSpot databases
Back Office Administrator
Industry:
Employment Period:
February 2024 to March 2024 (1 Months)
Duties and Responsibilities:
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel Restaurant Management
Graduation Date:
March 18, 2008
Located In:
Philippines
License and Certification: :
Dean's Lister
Skills
ADVANCED ★★★
- Office 365, SAP, Autodesk Revit, People Skills, Adobe Acrobat, BlueBream, Business Analysis, Data Consolidation,
INTERMEDIATE ★★
- LegalAdministrative SupportAdministrationSecretarial Skills
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download 4.63 Upload5.21
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Reslyn
Candidate ID: 442231
ADVANCED
- Appointment Setting, Administrative Support, Social Media Management, Email management...
INTERMEDIATE
- SEO, Keyword Analysis, Backlinking, Website Builder...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Gen has been working remotely since 2015 as an Executive Virtual Assistant within real estate companies in the US
- Marketing Analysis
- WordPress Management
- Payment Processing
- Taking Minutes of the Meeting
- Phone and Chat Support
- Calendar and Email Management
- Appointment Setting
- Lead Generation
- Skip Tracing
- Reporting
- Data Management
- Property Management
- Social Media Marketing
- SEO
- She has good communication skills.
- She is proficient with
- Microsoft Office
- WordPress
- AppFolio
- Dotloo
- Mojo
- Monday.com
- Canva.
- She can start immediately for a part-time position and need two weeks' notice for a full-time position.
Predictive Index Behavioral Profile- Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary
Reslyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reslyn, who takes responsibilities very seriously.
Employment History
Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2015 to April 2018 (29 Months)
Duties and Responsibilities:
- Handled incoming calls and scheduled appointments while managing client communications via email marketing campaigns.
- Developed and executed monthly email marketing campaigns, including newsletters, to engage and inform clients.
- Managed SEO strategies and designed custom websites to enhance online presence and search engine rankings.
- Screened and scheduled interviews with potential candidates through phone and email, ensuring efficient communication and coordination.
- Provided email correspondence and calendar management for clientele, senior leadership, and executive-level clients, ensuring smooth scheduling and prioritization.
- Coordinated appointment setting, took detailed meeting minutes, updated notes and files, and transcribed voicemail messages for streamlined workflow.
Project Management
Industry:
Property / Real Estate
Employment Period:
October 2014 to May 2015 (7 Months)
Duties and Responsibilities:
- Validated and entered property information into an online database from various property documents.
- Proficiently used AppFolio and Dotloop for property management, including document handling and transaction processing.
- Updated and maintained accurate property data using Google Sheets for real-time tracking and reporting.
Administrative Support
Industry:
Property / Real Estate
Employment Period:
January 2019 to June 2019 (4 Months)
Duties and Responsibilities:
- Acted as Transaction Coordinator, managing the administrative process of real estate transactions from start to finish.
- Designed postcards, flyers, posters, business cards, and feature sheets using Canva to support marketing efforts.
- Handled social media management, including creating and scheduling posts to promote listings and engage with potential clients.
- Managed property listings, ensuring accurate updates and maintenance across platforms.
- Created and processed Fintrac of Records, Trade of Records, Data Forms, and MLS Listings to comply with regulatory requirements and ensure smooth transactions.
Administrative Support
Industry:
Property / Real Estate
Employment Period:
July 2017 to March 2020 (32 Months)
Duties and Responsibilities:
- Managed CRM system using Salesforce for tracking and organizing client data.
- Handled calendar management, ensuring timely scheduling of appointments and meetings.
- Designed marketing materials using Canva for new listings, open houses, and sold properties.
- Generated and recorded new leads in EDGE CRM, maintaining accurate and up-to-date information.
- Managed social media ads on platforms like Facebook and Craigslist to promote listings and generate leads.
- Updated and uploaded new property listings on MLS, ensuring accurate and timely information.
- Created and set up new client profiles on the Touch Up Program for personalized communication.
- Prepared comprehensive marketing presentation folders for buyers and sellers, showcasing property details and offers.
Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
October 2018 to November 2022 (48 Months)
Duties and Responsibilities:
- Managed general administrative tasks, including MLS listings and lead generation to support business growth.
- Performed skip tracing and imported new leads into CRM systems such as Keap Infusionsoft and Salesforce.
- Handled CRM management, including adding, modifying, and nurturing leads to optimize client outreach and engagement.
- Conducted cold calling and set appointments to generate new business opportunities.
- Created comp reports and prepared partial CMA (Comparative Market Analysis) reports to assist in property valuations.
- Prepared key process documents such as PSA (Purchase and Sale Agreement) and MOA (Memorandum of Agreement) for transaction completion.
Virtual Assistant
Industry:
Entertainment / Media
Employment Period:
June 2023 to March 2024 (9 Months)
Duties and Responsibilities:
- Musician Outreach: Search social media forums to identify potential musicians to add to the database.
- Communication: Engage with musicians to assess their interest in joining the database.
- Data Entry: Accurately input musician information into the main database.
- Reporting: Provide periodic updates on database progress and changes.
- Administrative Support: Perform additional administrative tasks as needed.
Executive Assistant
Industry:
Property / Real Estate
Employment Period:
April 2023 to August 2024 (16 Months)
Duties and Responsibilities:
- Email Marketing: Develop and manage targeted email marketing campaigns to enhance client engagement.
- Content Creation: Create and design compelling content using tools like Canva to support marketing efforts.
- Lead Generation: Strategically generate leads and conduct market research to expand client base.
- Administrative Support: Provide administrative support, including calendar management, email correspondence, and phone handling.
- CRM Management: Oversee and maintain CRM systems to ensure efficient client and data management.
- Contract Drafting: Draft, review, and format real estate contracts with accuracy and attention to detail.
- Property Management: Manage property acquisitions and dispositions, ensuring precise and efficient processes.
Chat Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2012 (29 Months)
Duties and Responsibilities:
- Provide real-time customer service and support via chat for AT&T products and services.
- Assist customers with inquiries regarding billing, account management, and service issues.
- Troubleshoot and resolve technical problems related to AT&T products, such as mobile phones, internet, and television services.
- Upsell additional services and upgrades based on customer needs and account history.
- Ensure high customer satisfaction by providing timely and accurate information.
- Maintain detailed records of customer interactions in the system.
- Follow standard operating procedures to handle escalations and complex issues.
- Collaborate with team members to meet service-level agreements and performance targets.
- Stay up-to-date with AT&T products, services, and policies to provide accurate and helpful support.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2010 to June 2012 (28 Months)
Duties and Responsibilities:
- Handle inbound calls from AT&T customers regarding billing, account inquiries, and service issues.
- Assist customers in troubleshooting technical problems with AT&T services such as mobile, internet, and TV.
- Process service requests, including account updates, plan changes, and cancellations.
- Provide product and service information, as well as recommendations based on customer needs.
- Resolve customer complaints and escalate issues when necessary to ensure customer satisfaction.
- Conduct account verification and security checks for transactions and sensitive information.
- Upsell AT&T products and services to meet customer needs and achieve sales targets.
- Document customer interactions and transactions in the system for accurate record-keeping.
- Follow company policies and procedures to meet performance and quality standards.
ADMINISTRATIVE SUPPORT
Industry:
Mining
Employment Period:
August 2018 to November 2018 (3 Months)
Duties and Responsibilities:
• Calendar Management
• Social Media Manager (Online Interactions; Instragram & Facebook)
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resource Management
Graduation Date:
May 31, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Appointment Setting, Administrative Support, Social Media Management, Email management, Market Research, Lead Generation, Call Handling, Customer Service Management, Chat Support, Amazon Product Research, Adobe Acrobat,
INTERMEDIATE ★★
- SEO, Keyword Analysis, BacklinkingWebsite BuilderRecruitingWordPressFacebook Ads
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 27.96, Upload: 42.64
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: NVision
- Processor: AMD Ryzen 3 2200G with Radeon Vega Graphics 3.50 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Rochel
Candidate ID: 442006
ADVANCED
- Administrative Skills, Financial Accounting, Data Entry, Invoicing...
INTERMEDIATE
- QuickBooks, Xero, AppFolio, SAP Accounting...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
- Roch is a Commerce graduate and has been working for 16 years now. In 2016, she transitioned to remote work where she provided her services to US, AU, and UK-based clients in real estate, fitness, and finance industries, respectively. Her most recent job was as an on-call Transaction Coordinator for a US-based real estate company.
- She is proficient in supporting the following:
- Bookkeeping
- Data entry
- Accounts payable management
- Accounts receivable management
- Invoice processing
- Property Listing
- Database management
- Bank reconciliation using Xero
- Roch also had the opportunity to support customers and perform some admin tasks such as email management, research, data entry, social media management, and a little project management.
- With her local employment, she did timekeeping and payroll, along with 201 file record-keeping.
- She used software and applications such as Xero, QuickBooks Desktop, AppFolio, SAP, Oracle, Zeevou, Google Workspace (Drive, Spreadsheets), Asana, Microsoft Office Apps (Outlook, Excel, Word, PowerPoint), Slack, WhatsApp, Asana, Trello, and PT Minder.
- She can start anytime.
- She is amenable to working in any time zone for either part-time or full-time roles
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Rochel Arabelle is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Rochel Arabelle plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Finance and Accounting Specialist
Industry:
Others
Employment Period:
April 2006 to September 2019 (161 Months)
Duties and Responsibilities:
- Admin tasks
- Email Management task
- Invoicing
- Finance Reports
- Cash allocation
- AR and AP process
- HR roles (recruitment / maintaining and updating 201 files )
- Real Estate tasks
Real Estate Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2016 to August 2016 (7 Months)
Duties and Responsibilities:
- Process Invoices and Research
- Email management / Update lead's files
- Maintain and update lead's report
- Create Marketing materials / Flyers
- Email management
- Checking property bookings and guests inquiries
Admin / Personal Assistant
Industry:
Grooming / Beauty / Fitness
Employment Period:
October 2016 to January 2018 (15 Months)
Duties and Responsibilities:
- Manage and create Finance Report
- Accounts Receivable process and reports
- Accounts Payable process and reports
- Create and process Invoices and Billings
- Basic Auditing and Reconciliation
- Email management (handled inquiries )
- Social media management ( create and manage postings)
- Monitor and update client's progress and profiling
- Research and admin tasks
- Engaged in business planning for business growth
CSR / Loan Virtual Assistant
Industry:
Banking / Financial Services
Employment Period:
September 2017 to August 2018 (11 Months)
Duties and Responsibilities:
- Manage and analyze client's Bank Statement and Credit File reports
- Email management
- Client's verification and update/monitor client's details
Bookkeeper / Bill Entry
Industry:
Accounting / Audit / Tax
Employment Period:
November 2019 to February 2020 (2 Months)
Duties and Responsibilities:
- Allocation and post of transaction bills
- Process / verify / check Invoices and Bills
- Maintain and update client's details
General Executive Assistant
Industry:
Property / Real Estate
Employment Period:
July 2019 to March 2021 (20 Months)
Duties and Responsibilities:
- Manage and create Finance Report
- Accounts Receivable process and reports
- Accounts Payable process and reports
- Create and process Invoices and Billings
- Basic Auditing and Reconciliation
- Email management (handled inquiries )
- Social media management ( create and manage postings)
- Manage Property listing
- Research / Data Entry
Accounts Payable Assistant
Industry:
Manufacturing / Production
Employment Period:
April 2020 to October 2023 (42 Months)
Duties and Responsibilities:
- Manage and monitor AR and AP on the Supplier’s Account
- Accounts Payable process and reports
- Accounts Receivable process and reports
- Create, verify, and process Invoices and Billings
- Check ETA for deliveries related to time frame
- Monitor product deliveries related to any discrepancies
- Email management (handled supplier's inquiries )
- Chasing supplier's for payments and Invoices
- Research, reports, and admin tasks
Transaction Coordinator | Admin VA
Industry:
Property / Real Estate
Employment Period:
September 2023 to October 2023 (1 Months)
Duties and Responsibilities:
- Dealt with creation and contract offers
- Manage, monitor, and update leads
- Social media posting of available properties
- Email Management for inquires
Education History
Field of Study:
Commerce
Major:
Business Management
Graduation Date:
January 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Financial Accounting, Data Entry, Invoicing, Customer Handling, Personal Assistance, Bookkeeping, Billing, Real Estate, Accounts Payable Management, Accounts Receivable Management,
INTERMEDIATE ★★
- QuickBooks, Xero, AppFolio, SAP AccountingCRMOracleAsanaTrello
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/13977832367
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: N/A
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $10.99/hr
Pamela
Candidate ID: 441857
ADVANCED
- Social Media Management...
INTERMEDIATE
- Digital Marketing, Graphic Design, Photo Editing, Social Media Marketing...
Median Rate
$10.99
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 10.99 per hour or $USD 1904.80 per month
Remote Staff Recruiter Comments
- Pamela has been working for more than 6 years and has been in influencer marketing, social media management, and graphic design. She has a degree in Business Administration majoring in Marketing Management.
- She has Certifications in:
- Social Media Management
- She handles video transcriptions, social media management, and graphic designing for Youtube thumbnails. She has expertise in Graphic design, she created marketing materials and managed product branding and sales. She also managed E-commerce platforms like sales and enhancing brand presence.
- She used the following tech stack:
- Chat GPT
- Google Suites
- Canva
- ClickUp
- Asana
- Capcut
- WordPress
- Frame.io
- She can start immediately and is open for full-time and part-time positions.
Strongest Behavior
- Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
- Teaches and shares; generally interested in working collaboratively with others to help out.
- Friendly and service-oriented; drives for the “greater good” rather than individual goals. Promotes teamwork by sharing authority.
Pamela Mae is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.
Employment History
Marketing Specialist
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
March 2018 to August 2019 (17 Months)
Duties and Responsibilities:
- Proficient in Graphic Design for marketing and promotional materials.
- Skilled in Microsoft Office 365 for efficient data and document management.
- Experienced in vendor management to facilitate smooth operations and procurement processes
Content Producer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2022 to November 2023 (14 Months)
Duties and Responsibilities:
- Proficient in video editing, with a strong portfolio of engaging and visually appealing content.
- Expertise in fixing video transcriptions, ensuring accuracy and accessibility.
- Successful management of social media platforms, leading to a significant increase in engagement and brand visibility.
- Creative graphic design skills, specializing in eye-catching YouTube thumbnails that drive clicks and views.
Marketing Assistant/Social Media Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to June 2023 (20 Months)
Duties and Responsibilities:
- Developed and executed successful social media strategies, resulting in a 40% increase in online engagement.
- Proficient in content creation and community engagement, fostering brand loyalty and growth.
Founder & Content Creator
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2022 to November 2023 (15 Months)
Duties and Responsibilities:
- Proficient in Graphic Design, crafting visually captivating content.
- Skilled in Social Media Management, driving online growth and engagement.
- Expert in Partnership & Promotion Management, excelling in deals, collaborations, and giveaways for successful brand promotion
Marketing and Social Media Manager
Industry:
Employment Period:
October 2021 to June 2023 (20 Months)
Duties and Responsibilities:
- Expert in Graphic Design, crafting visually captivating marketing materials.
- Proficient in Social Media Management, driving online growth and engagement.
- Strong background in Public Relations and Influencer Marketing, forging strategic partnerships and brand advocacy.
- Effective coordination of high-impact events and product launches.
- Exceptional Customer Service and Support, ensuring top-tier satisfaction.
- Shopee platform expert, driving e-commerce sales and enhancing brand presence
Project Manager
Industry:
General & Wholesale Trading
Employment Period:
May 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Successfully led project teams and ensured on-time, within-budget delivery.
- Client success management, fostering strong client relationships and satisfaction.
Project Manager
Industry:
Entertainment / Media
Employment Period:
May 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Successfully led project teams and ensured on-time, within-budget delivery.
- Client success management, fostering strong client relationships and satisfaction.
Social Media Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2021 to December 2021 (4 Months)
Duties and Responsibilities:
- Social media management, overseeing platforms, engagement, and content strategy.
- Copywriting, crafting compelling and effective social media content.
- Content planning, developing content calendars and strategies for targeted outreach.
Digital Marketing Executive
Industry:
Computer / Information Technology (Software)
Employment Period:
March 2022 to April 2022 (1 Months)
Duties and Responsibilities:
- Expertise, leveraging cutting-edge technologies for innovative digital marketing strategies.
- Proficient in Facebook Ads, driving targeted ad campaigns and audience engagement.
- Email Marketing, crafting and executing effective email marketing campaigns for lead generation and conversion
Freelance Marketing Specialist
Industry:
Healthcare / Medical
Employment Period:
July 2019 to August 2019 (1 Months)
Duties and Responsibilities:
- Proficient in Graphic Design for visually appealing marketing materials.
- Expert in Marketing Campaign creation for effective client communication and business growth.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Marketing Management
Graduation Date:
March 30, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Social Media Management
INTERMEDIATE ★★
- Digital MarketingGraphic DesignPhoto EditingSocial Media Marketing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customed
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $11.96/hr
Vince
Candidate ID: 441643
ADVANCED
- PHP, WordPress Development, Laravel, MySQL...
INTERMEDIATE
- SEO, Video Editing, Hardware Troubleshooting, Network Administration...
Median Rate
$11.96
$13.18
if $1 = PHP52
$16.00
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 11.96 per hour or $USD 1036.11 per month
Remote Staff Recruiter Comments
- Vince has been a web developer for around 7 years working for local and offshore clients within NGO, IT & Construction industries.
- He was able to cater clients based in Australia, Korea, and US
- He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
- He has also experience working with eCommerce websites using themeco
- Skilled in using these tools/technologies:
- WordPress
- WooCommerce
- PHP
- CodeIgniter
- Laravel
- MySQL
- HTML, CSS, Javascript
- Bootstrap
- ACF (Advance Custom Fit)
- Asana
- ClickUp
Predictive Index Behavioral Profile - Controller
Controller - The Predictive Index
Strongest Behavior
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary
Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
- Vince has been a web developer for around 5 years working for local and offshore clients within NGO, IT & Construction industries.
- He was able to cater clients based in Australia, Korea, and US
- He developed a lot of websites already such as for events, online learning management systems, automotive, real estate and more
- He has also experience working with eCommerce websites using themeco
- Skilled in using these tools/technologies:
- WordPress
- WooCommerce
- PHP
- CodeIgniter
- Laravel
- MySQL
- HTML, CSS, Javascript
- Bootstrap
- ACF (Advance Custom Fit)
- Asana
- ClickUp
- For website builders, he is adept in using Elementor and WP Bakery.
- He can customize themes and plugins as well.
- He has also do stagging website to perform testing and to ensure that the website will run smoothly when placed in the live environment
- He also do communicate with clients in terms of gathering requirements and doing progress report
- He has also worked as Project Manager, where he oversee the workload allocation
- Has background also with SEO, able to work on Google Analytics, eCommerce analytics, Google Search console and with use of Yoast SEO. He also has experience with on-page SEO, google tag manager, and backlinking
- Has basic experience in graphics design, social media management and network administration
- He is available to start immediately for part-time
Controller - The Predictive Index
Strongest Behavior
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Vince is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
Employment History
Frontend WordPress Developer
Industry:
Retail / Merchandise
Employment Period:
May 2022 to March 2023 (9 Months)
Duties and Responsibilities:
- Develop Ecommerce Website from Scratch (Sage Theme)
- Install Custom Plugins and ACF datas
- Managed data analytics and google tag manager Troubleshoot, Develop and Redesign Websites
Web Developer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2022 to July 2022 (2 Months)
Duties and Responsibilities:
- Building SEO landing pages
- Site speed optimization
- Page template customizations
- Technical issues identified in SEO Website Audits.
- Fixing any technical website issues
- Basic On-page SEO implementation
- Using WordPress page builders to build SEO landing pages.
- Using WordPress multi page generators and understanding shortcodes.
- Google Tag Manager and Google Analytics expertise.
- Be able to confidently track cross domain iFrame conversions using Tag Manager.
Web Developer
Industry:
Healthcare / Medical
Employment Period:
September 2017 to June 2019 (21 Months)
Duties and Responsibilities:
- Develop and Enhance their Clients Websites
- Handled Real Estate Website, Car Auto Supply and Baby Products Websites and many more.
- Managed complex projects from start to finish
- Collaborated with other designers \
- Translated requirements into polished, high-level designs
Project Manager
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
June 2017 to April 2022 (58 Months)
Duties and Responsibilities:
- Conduct day-to-day project coordination, planning, and implementation across our teams
- Create functional and technical application software
- Develop multiple website for all affiliated organizations
- Building Custom Website
- Theme Development and Customization
- Plugin Development and Customization
- WordPress Errors fixing
- Building Custom Template
- Social media & Payment gateway Integration (PayPal, Stripe, etc)
- Autoresponder Integration(MailChimp, Aweber, Sendgrid)
- E-commerce/Woocommerce store
- Fully Responsive Design
- Developed mobile friendly sites
SEO:
- SEO Website Audit
- Keyword Research
- Creating Roadmap
- Technical SEO
- On-Page SEO
- Off-Page SEO
Full Stack Web Developer (Part-Time)
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
December 2022 to August 2024 (19 Months)
Duties and Responsibilities:
- Develop Ecommerce Website from Scratch (Themeco)
- Collaborated with other designers
- Manage Cloudways Hosting and Domain DNS
Senior Web Developer
Industry:
Law / Legal
Employment Period:
August 2024 to December 2024 (3 Months)
Duties and Responsibilities:
- Coordinated daily project planning & execution.
- Designed & implemented functional & technical solutions.
- Developed and managed multiple WordPress sites.
- Integrated on-page & technical SEO best practices (keyword research, metadata optimization, site speed improvements) to boost organic traffic.
- Monitored performance using Google Analytics and Search Console.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Engineering
Graduation Date:
June 2, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- PHP, WordPress Development, Laravel, MySQL, Graphic Design, DNS Troubleshooting, WHMCS, Web Hosting,
INTERMEDIATE ★★
- SEO, Video Editing, Hardware TroubleshootingNetwork AdministrationPythonSocial Media ManagementDigital Marketing
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: B550 Aorus Pro Motherboard
- Processor: AMD Ryzen 5 3600x 6 Core
- Operating System: Windows 10
All-inclusive Rate: USD $8.09/hr
Hazel
Candidate ID: 441541
ADVANCED
- Email Handling, Chat Support, Customer Service, Fraud Analysis...
INTERMEDIATE
- AS/400 iSeries, Shopify, Zendesk, Salesforce CRM...
Median Rate
$8.09
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.09 per hour or $USD 701.27 per month
Remote Staff Recruiter Comments
She has good communication skills, she can express herself well in a professional manner.
She has 7 years of experience in the BPO industry and is currently working as a Fraud Analyst.
In her current role, she is required to do a thorough investigation with customers and meticulously examine customer transactions for fraudulent activities while maintaining the confidentiality of all information.
The tools/technologies she has experience in using include:
- MS Office
- Shopify
- Zendesk
- AS400
The industries she worked for included e-commerce, telecommunications, and finance.
As a Customer Service Professional, she has great exposure to the following:
- Phone, email, and chat handling
- Maintaining confidential customer data Troubleshooting equipment and system issues
- Processing orders, tracking orders, and assisting with payments.
- Making recommendations based on extensive product knowledge.
- Account management
- Promotion of available products.
- Fraud investigation and prevention.
Other skills she possesses consist of events management, CRM management, e-commerce experience, basic real estate principles, lead generation, and data entry.
She is available to work full-time. Can start immediately.
Employment History
Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2013 to July 2015 (29 Months)
Duties and Responsibilities:
- Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
- Managing incoming calls and customer service inquiries.
- Maintaining confidential data security for customers.
Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to June 2016 (10 Months)
Duties and Responsibilities:
- Supports customers by providing helpful information, answering questions, and responding to complaints.
- Troubleshoot equipment and system problems.
- Processed payments over the phone.
CSR, Inbound 1 / Email Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2016 to January 2018 (19 Months)
Duties and Responsibilities:
- Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
- Promoted available products and services to customers during service, account management, and order calls.
- Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Resolve customers’ business concerns via phone and email.
- Answer questions about warranties or terms of sale.
CSR, Inbound 1 / Email and Chat support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2020 to December 2020 (7 Months)
Duties and Responsibilities:
- Corresponded with customers to resolve order issues and concerns.
- Assisting customers with placing and tracking orders.
- Processed orders, credits, and returns.
- Resolve customer concerns via phone, email, and chat.
Fraud Analyst / Advisor 1, Customer Service
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2021 to August 2022 (15 Months)
Duties and Responsibilities:
- Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
- Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
- Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
- Investigates forgery and theft in the context of a customer's account and transactions.
CSR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2023 to June 2024 (17 Months)
Duties and Responsibilities:
- Responding promptly to customer inquiries from Australia and New Zealand.
- Communicating with customers via phone and email.
- Assist company administrators in arranging training for workers and assuring that both workers and the company are compliant.
- Verify worker and company documents, such as insurance, IDs, certificates and licenses.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Email HandlingChat SupportCustomer ServiceFraud Analysis
INTERMEDIATE ★★
- AS/400 iSeriesShopifyZendeskSalesforce CRM
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 14.19, Upload: 25.35
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Carlo
Candidate ID: 440931
ADVANCED
- WordPress, WooCommerce, Landing Page Design...
INTERMEDIATE
- Graphic Design, Illustration, PHP, Project Management...
Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.51 per hour or $USD 910.54 per month
Full Time: $USD 8.57 per hour or $USD 1486.25 per month
Remote Staff Recruiter Comments
He has a bachelor's degree in Computer Science.
He has average communication skills with a slight accent.
- He developed and designed websites using CMS platforms like WordPress, Wix, WooCommerce, and others.
- Managed projects and a team of 18, ensuring client satisfaction and efficient project delivery.
- Worked in various roles such as Web Developer, Graphic Designer, and Project Manager across different industries, enhancing his versatility.
- He is proficient in Adobe XD and Figma for mockup designs.
- Skilled in video editing for marketing and testimonials.
- Competence in handling multiple CMS and coding platforms.
- Developed numerous websites from scratch, employing various CMS platforms, highlighting his technical expertise.
- Designed impactful graphics for marketing and social media, demonstrating his creative abilities.
Technical Skills
- Web Development: Proficient in PHP, HTML/HTML5, CSS/CSS3, Javascript, and JQuery, with over six years of practical experience. He can edit plugins and themes. He can convert PSDs to WordPress/HTML/CSS.
- CMS Platforms: Expertise in WordPress, WooCommerce, Wix, Shopify, and ClickFunnels.
- Design Tools: Advanced skills in Adobe Photoshop, Illustrator, and InDesign.
- Email Marketing: Basic skills in email marketing, integrating email campaigns with web and social media strategies.
- Digital Marketing: Basic knowledge in Email marketing, SEO, and Social Media Marketing
Carlo is available to start immediately to part-time opportunities.
Predictive Index Behavioral Profile - Operator
Cognitive: 180
Strongest Behavior
- Drive to protect the company against risk by doing things in general accordance with established standards.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Behavioral Summary
Carlo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Carlo Erano will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Web Graphic Designer / Web Developer / Video Editor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2016 to June 2018 (27 Months)
Duties and Responsibilities:
- As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
- As a Web Developer, I developed a website using a different platform and CMS like WordPress
- As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
- As a Project Manager, I handled client conversations, and analyzed all the projects that came from the client before distributing them to my team. I have 18 people with different skills in my team.
Web Graphic Designer / Web Developer / Video Editor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2018 to September 2023 (63 Months)
Duties and Responsibilities:
- As a Web Designer, I create a mockup design for the website using Adobe XD, and Figma.
- As a Web Developer, I developed a website using a different platform and CMS like WordPress
- As a Graphic Designer, I designed a different kinds of graphic design for marketing, social media, and print design.
- As a Video Editor, I edited the raw video file for the marketing, vlog, and testimonials.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 2, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- WordPressWooCommerceLanding Page Design
INTERMEDIATE ★★
- Graphic Design, IllustrationPHPProject ManagementSEOVideo Editing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $9.54/hr
Therese
Candidate ID: 440794
ADVANCED
- Academic Research, Academic Writing, Administrative Support, Analytical Skills...
INTERMEDIATE
- Account Management, Ad Design, Administrative Skills, Analytical Review...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.54 per hour or $USD 826.83 per month
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
Therese Angelica “Anj” is a dedicated legal professional with over six years of comprehensive experience in the legal field, encompassing litigation, corporate legal support, real estate law, contract management, and client stakeholder liaison. Her background includes work with both Philippine law firms and global business process outsourcing companies, supporting a diverse range of jurisdictions including Australia, North America, EMEA, and APAC.
Anj previously worked with Remote Staff in 2022, where she supported an Australian legal firm remotely, gaining hands-on experience with Australian legal documentation and filing systems.
Work Experience Summary:Senior Paralegal – Local Law Firm (Philippines)
- Drafted legal pleadings, contracts, demand letters, and company resolutions
- Handled litigation and corporate accounts including labor disputes, family, real estate, and criminal law
- Represented corporate retainer clients in labor-related proceedings
- Managed 30–40 active cases simultaneously
Paralegal (Remote) – Australian Law Firm (via Remote Staff)
- Drafted demand letters and legal pleadings
- Utilized eLodgment, Australia’s digital court filing system
- Gained insight into Australian legal workflow and court practices
Contract Management Specialist – Global Tech Operations Center
- Oversaw end-to-end contract lifecycle management for multinational clients
- Handled global contracts across North America, LATAM, EMEA, and APAC
- Liaised with internal legal teams, vendors, and corporate stakeholders
- Tools used: Salesforce, DocuSign, Lying Hub, Google Workspace, MS Office
Key Strengths:
- Solid background in both litigation and corporate law support
- Familiarity with Australian legal practices, tools, and remote workflows
- Strong stakeholder communication skills across global regions
- Highly organized and capable of managing high volumes of cases
- Comfortable working under pressure and independently
Predictive Index Behavioral Profile - Artisan
Strongest Behavior
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Therese Angelica is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Therese Angelica plans ahead, double checks, and follows up carefully on decisions and actions.
- Anj has been working for over 3 years within the Law/Real Estate industries.
- She has skills/expertise in doing the following:
- Administrative Assistance
- Legal Research
- Drafting Legal documents (e.g. demand letters, affidavits & pleadings)
- Case Management
- Contract Reviews
- Adept in using the following tools/technologies:
- MS Office Applications
- MS Teams
- Google Sheet & Docs
- Canva (for basic creatives)
- She is available to start immediately for part-time
Employment History
PARALEGAL VIRTUAL ASSISTANT
Industry:
Law / Legal
Employment Period:
April 2022 to August 2022 (3 Months)
Duties and Responsibilities:
- Organizing and maintaining case files, including documents, evidence, and other relevant materials.
- Reviewing legal documents, summarizing them, and identifying key information.
- Conducting legal research, finding relevant precedents, and preparing summaries for lawyers.
- Drafting legal documents such as briefs, pleadings, and correspondence.
- Assisting with court logistics, including filing documents, preparing briefs to counsel, and taking documents to court.
- Managing the discovery phase of a case, including interviewing clients and witnesses.
- Providing administrative support to lawyers and other legal staff. *Communicating with clients and other stakeholders.
- Depending on the area of litigation, paralegals may also be involved in tasks such as preparing exhibits for depositions or managing complex electronic discovery.
LITIGATION PARALEGAL
Industry:
Property / Real Estate
Employment Period:
May 2019 to March 2020 (10 Months)
Duties and Responsibilities:
- Provides critical support in litigation cases to ensure effective case management.
- Prepares a wide range of legal documents, including pleadings, motions, and briefs, with accuracy and attention to detail.
- Assists counsels with trial preparation by organizing evidence, preparing exhibits, and coordinating witness schedules.
- Conducts thorough legal research to support case strategies and legal arguments.
- Monitors case progress and deadlines to ensure timely completion of all tasks.
- Collaborates with legal teams to develop and implement effective case strategies. *Ensures compliance with all legal requirements and court procedures.
PARALEGAL
Industry:
Law / Legal
Employment Period:
July 2020 to October 2023 (39 Months)
Duties and Responsibilities:
- Provides advanced legal support and expertise in managing cases.
- Contributes significantly to the successful resolution of cases while maintaining adherence to deadlines and legal requirements.
- Manages client files efficiently to ensure all necessary documentation is organized and accessible.
- Conducts in-depth legal research to support case strategies and legal arguments.
- Drafts intricate legal documents, including briefs, motions, and contracts, with precision and attention to detail.
- Supervises junior paralegals, providing guidance and oversight to ensure high-quality work.
- Oversees discovery procedures, including the collection, review, and production of documents.
- Prepares witnesses for depositions, ensuring they are well-informed and confident.
- Actively collaborates with lawyers and clients throughout the legal process to ensure effective communication and case strategy alignment.
Contract Management Specialist
Industry:
Computer / Information Technology (Software)
Employment Period:
November 2023 to December 2024 (13 Months)
Duties and Responsibilities:
- Utilizes extensive experience to manage high-value agreements effectively.
- Leads the creation, negotiation, and administration of complex contracts within the organization.
- Ensures all contracts comply with legal requirements and align with business objectives.
- Implements best practices in contract management to optimize organizational performance.
- Provides strategic guidance on contract-related matters to senior management.
- Conducts thorough reviews and assessments of contract terms and conditions.
- Facilitates smooth communication and collaboration between stakeholders during contract negotiations.
- Monitors contract performance and addresses any issues or disputes promptly.
- Continuously updates knowledge on industry trends and legal regulations to maintain compliance and improve contract management processes.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Management
Graduation Date:
April 12, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Law
Major:
Juris Doctor
Graduation Date:
July 23, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Academic Research, Academic Writing, Administrative Support, Analytical Skills, Legal Writing, Paralegal,
INTERMEDIATE ★★
- Account ManagementAd DesignAdministrative SkillsAnalytical ReviewArticle Submission
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 97.15, Upload: 15.36
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: M3
- Operating System: MacOS X
All-inclusive Rate: USD $7.61/hr
April
Candidate ID: 440190
ADVANCED
- Customer Service, Customer Retention, Organizational Skills, Time Management...
INTERMEDIATE
- Business Analysis, Lead Generation, Technical Support, Reporting Analysis...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- April started her career as a chat support agent where she did billing inquiries, handling bank statements and other related tasks asked me being a Customer Support Representative. She also did technical support for MS OS, Apple Mac and VoIP
- She then worked as a biller for an insurance companies based in the US.
- She worked for a general VA for an e-Commerce account where she did the following:
- Assisted two different Clients in handling end to end process for order entry thru woo commerce,
invoicing, inventory, customer support. - Contact and follow up clients for Bulk orders and create mock-up designs before approval.
- Communicate with onshore designers to finalize custom designs.
- Other administrative tasks such as lead mining, creating sales reports and email management.
- Assisted two different Clients in handling end to end process for order entry thru woo commerce,
- She also worked with a RE US agency where she was tasked to re-assess the market value of a property. She does Broker's Price Opinion.
- She is knowledgeable with the following tools:
- Craigslist
- ProAgent
- Listing Booster
- Trulia
- Zillow
- She can start immediately.
Employment History
Chat Support Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2012 to January 2013 (12 Months)
Duties and Responsibilities:
- Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
- Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
- Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
- Offer and up sell customer packages for magic Jack products
- Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.
Real Estate Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2014 to June 2015 (15 Months)
Duties and Responsibilities:
- Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
- I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
- I do Brokers Price Opinion (BPO and Inspection).
- I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.
Customer Service Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2015 to March 2016 (6 Months)
Duties and Responsibilities:
- Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
- Assisting Health Insurance benefit concern
- Outbound calls to providers/Medical Group.
- Sending out back office reports.
Health Maintenance Organization Biller
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2016 to June 2017 (13 Months)
Duties and Responsibilities:
- Outbound calls to Insurance/Provider relation and gather reports for claims status.
- Process and address claims issue to have the claim paid accordingly.
- Send out emails to provider relation and back end reports.
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to August 2019 (22 Months)
Duties and Responsibilities:
- Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
- Contact and follow up clients for Bulk orders and create mock-up designs before approval.
- Communicate with onshore designers to finalize custom designs.
- Other administrative tasks such as lead mining, creating sales reports and email management.
Recruitment Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to April 2022 (31 Months)
Duties and Responsibilities:
- Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
- Screen application and qualify applicants before we move them for initial interviews.
- Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
- Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
- Other administrative tasks such as creating and submitting reports, responding to online inquiries.
Recruitment Specialist
Industry:
Manufacturing / Production
Employment Period:
April 2022 to August 2022 (4 Months)
Duties and Responsibilities:
- Screen application and qualify applicants before we move them for initial interviews in Asana.
- Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
- Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
- Conduct a Background check.
- Handle Offer call and prepare offer letter & NDAs
- Execute onboarding
- Other administrative tasks include creating and submitting reports and responding to online inquiries.
Recruitment Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2022 to March 2025 (29 Months)
Duties and Responsibilities:
- Source and manage Job boards to gather and collect potential applicants.
- Conduct background checks for endorsed candidates.
- Setup and facilitate client calls.
- Ensure all tracker and reports are accurate and updated.
- Keeps track of the total number of all the applications received across all job boards.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Hospitality Management
Graduation Date:
January 1, 2012
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
General Education
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Customer Retention, Organizational Skills, Time Management, Interpersonal Skills, Critical Thinking, Email Handling, Phone Support, Research, Recruiting, Data Entry,
INTERMEDIATE ★★
- Business AnalysisLead GenerationTechnical SupportReporting Analysis
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $9.54/hr
Jireh
Candidate ID: 440115
ADVANCED
- Design Development...
INTERMEDIATE
- , Data Entry, , Illustration...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
- Jireh John has a degree in B.S. Information Technology .He has average communication skills with a slight local accent .He has 5 years solid experience with Web Development. He has good skills and experience working with programming languages that include PHP, HTML, HTML5, CSS, CSS3, Javascript and JQuery. He is highly skilled in converting PSDs to Wordpress/HTML/CSS and is proficient in developing responsive sites.
- As for content management systems he is highly adept with Wordress and has background using Joomla as well.As a Wordpress developer he well-versed in designing, building and customizing websites. His platform of choice for eCommerce is Shopify and is highly knowledgeable in all facets of the program. He also has experience working with Woocommerce, BigCommerce, Elementor and Magento. Aside from being a web developer, he has adequate experience with SEO, SMO, SEM and SMM as well.
- He is available to work immediately for Part time position.
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jireh John has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jireh John will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Product Lister
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to December 2019 (23 Months)
Duties and Responsibilities:
- Create and manage digital ad campaigns to meet company targets.
- Create and optimize marketing campaigns and strategies for multiple international markets simultaneously.
- Optimize budgets and spend according to ad performance.
- Liaise between sales, external partners, US marketing, and the account to effectively execute retailer-specific merchandising and promotional initiatives.
- Analyze data to determine ways to optimize performance to improve conversion rates, open percentages, and other key metrics.
- Provide regular performance reports to supervisors.
- Make recommendations to continually improve performance by analyzing internal results, competitive data, and keeping on top of industry trends.
- Document clearly defined action steps and recommendations
None-Voice Call Center Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2015 to January 2016 (12 Months)
Duties and Responsibilities:
- Create and manage digital ad campaigns to meet company targets.
- Data Entry
- Transcription
- Content Writing
- Proofreading
- Software Development
- Web Design
- Email/Chat handling
- Social Media Marketing
- Back Office Tasks
- App development
- Search Engine Optimization
Wordpress Developer/Designer
Industry:
Computer / Information Technology (Software)
Employment Period:
March 2016 to December 2021 (69 Months)
Duties and Responsibilities:
- Leads the DevOps team, a group of internal and contract web developers and UX/UI designers.
- Performs front-end development - designing, building and customizing company websites using CMS like Wordpress and Joomla as well as Bootstrap framework (Acquired skills: HTML, HTML5, CSS3, CSS, PHP, JQUERY, JAVASCRIPT, MYSQL, WORDPRESS, JOOMLA, XML, AJAX).
- SuiteCRM administrator - performs standard and basic configuration and administration, troubleshooting, module customizations and API integrations (Web services APIs like REST and SOAP).
- Liaise with Sales and Marketing team to address operational needs as regards to the CRM.
- Office exchange administrator - responsible in routine maintenance, user account configuration, handling support and escalations from Operations, and other email management tasks.
- Creates technical requirements, use cases for website and mobile development, specification documentation, as well as RFPs for contract development projects (web, mobile, shopping cart and payment systems, and other integrations). Creates wireframes designs, PSD mockups, and custom graphics using Adobe Photoshop and Adobe Illustrator.
Shopify Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to December 2021 (47 Months)
Duties and Responsibilities:
- Ecommerce niche creator or website (Part Timer)
- Strong knowledge of liquid programming language
- Generated custom - tailored Shopify themes and altering pre - existing templates.
- Act as a Shopify expert, specializing in all facets of the ecommerce platform.
- Strong hands to Install & Customize new Shopify theme.
- Clear concept of HTML5, CSS3, Javascript/Jquery.
- Worked on other ecommerce platform like Magento, Woocommerce, BigCommerce.
- Installed & customized new Shopify theme
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Design Development
INTERMEDIATE ★★
- , Data Entry, , Illustration, PHP, Project Management, SEMSEOSocial Media MarketingTranscriptionWeb Design
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 23.13, Upload: 52.77
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: DarkCase
- Processor: Ryzen 3 3200g
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Angela
Candidate ID: 439598
ADVANCED
- Procurement, Purchasing Management, eCommerce, Administrative Skills...
INTERMEDIATE
- Video Editing, Customer Service...
Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.57 per hour or $USD 743.12 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Anj has a bachelor's degree in Tourism Management.
- She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising, Solar Company, Hospitality and BPO Industries where she supported the following tasks:
- Purchasing Head
- Procurement Officer and Supervisor
- Data Entry Specialist
- E-commerce Junior Project Manager
- E-commerce Virtual Assistant/Chat Support
- Facilities Associate
- Technical Support
- Customer Service
- Phone Support
- Administrative tasks
- Order Processing
- Creating PO (Purchase Order) and processing Purchase Requisition
- She is proficient using Google Suites, MS office, Trello and Canva.
- She considers herself as harworking and dedicated person.
- She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
E-Commerce Customer Service VA
Industry:
Retail / Merchandise
Employment Period:
August 2020 to March 2021 (6 Months)
Duties and Responsibilities:
- Answer emails and chat inquiries on Help Scout.
- Create and manage tickets on Trello.
- Source winning products and niches on AliExpress and AdSpy.
- Edit pictures and GIFs for product listings.
- Create product funnels and product pages on Shopify.
- Upload products to Shopify platform.
Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Fulfill and validate purchase requests from all departments.
- Perform strategic sourcing and negotiate with vendors.
- Process purchase orders and other purchasing documents.
- Maintain vendor files and documents.
- Create and manage the team schedule.
- Coordinate with Finance regarding payment status.
- Monitor the inventory and maintenance of office equipment.
- Negotiate pricing and implement effective pricing strategies.
- Create purchase orders (POs) and process purchase requisitions from employees.
- Request payments from the finance department for approved quotations and orders.
- Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
- Handle order processing and fulfillment from E-commerce and Social Media platforms.
- Upload and organize products and details on Seller Center platforms.
- Coordinate packing, booking logistics, and shipments.
- Source potential leads and maintain relationships with vendors.
- Present merchant decks to sellers.
- Deliver excellent customer service to internal stakeholders and external vendors.
Admin and Purchasing Head
Industry:
Others
Employment Period:
February 2022 to August 2023 (17 Months)
Duties and Responsibilities:
- Fulfilled and validated purchase requests for all departments.
- Created purchase orders.
- Conducted strategic sourcing and negotiated with vendors.
- Processed purchase orders and other purchasing documents.
- Maintained vendor files and records.
- Sent Statements of Account (SOA) to merchants and cli
Medical Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2024 to June 2024 (2 Months)
Duties and Responsibilities:
- Provided patient care, handled phone calls, created phone notes, and managed tasks.
- Managed correspondence, accounts receivable, and performed billing and coding tasks.
- Coordinated with various departments to ensure smooth operations.
- Managed emails and performed a variety of medical administrative tasks.
- Updated and followed up on orders in Durable Medical Equipment (DME).
- Plotted and updated the provider's schedule in Dr. Chrono.
- Served as the executive assistant to the Director of Operations.
Data Entry Specialist
Industry:
Property / Real Estate
Employment Period:
April 2022 to January 2023 (9 Months)
Duties and Responsibilities:
- Created spreadsheets to track important customer information.
- Transferred data from hard copies to a digital database.
- Updated customer information in the database.
- Organized existing data in spreadsheets.
- Verified outdated data and made necessary updates to records.
- Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2015 to May 2016 (5 Months)
Duties and Responsibilities:
- Provide daily technical support to users of various computer systems.
- Answer user questions promptly and accurately.
- Analyze and diagnose system problems.
- Quickly implement solutions to restore proper system operation.
- Ensure high-quality service and maintain system performance standards.
- Document issues and resolutions for future reference.
- Collaborate with other IT team members to improve support processes.
Facilities Associate and Customer Service
Industry:
Hotel / Hospitality
Employment Period:
November 2016 to April 2018 (17 Months)
Duties and Responsibilities:
- Welcome clients and guests warmly.
- Answer incoming calls and emails promptly.
- Monitor and receive incoming and outgoing documents.
- Book and manage meeting rooms.
- Monitor and maintain office supplies and materials.
- Address facilities concerns efficiently.
- Organize and release lockers to agents.
Front Desk Receptionist F&B / Customer Service
Industry:
Hotel / Hospitality
Employment Period:
July 2016 to November 2016 (4 Months)
Duties and Responsibilities:
- Welcome and greet hotel guests warmly.
- Assist guests to their respective tables and chairs.
- Manage table reservations efficiently.
- File and organize important documents.
- Provide exceptional customer service to ensure guest satisfaction.
- Handle guest inquiries and resolve any issues promptly.
- Offer information about hotel services, amenities, and local attractions.
- Ensure the front desk area is tidy and presentable.
- Coordinate with other hotel departments to enhance guest experiences.
Healthcare Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2023 to October 2025 (31 Months)
Duties and Responsibilities:
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Tourism Management
Graduation Date:
March 30, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,
INTERMEDIATE ★★
- Video EditingCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16424888280
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $9.06/hr
Mely
Candidate ID: 439529
ADVANCED
- Data Entry, Administration, Administrative Skills, Digital Marketing...
INTERMEDIATE
- Bookkeeping, Data Entry, Digital Marketing, Graphic Design...
Median Rate
$9.06
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.96 per hour or $USD 776.61 per month
Full Time: $USD 9.06 per hour or $USD 1569.96 per month
Remote Staff Recruiter Comments
- Mely started her career as an Area Manager where she manages cash flow projection, bookkeeping, and bank reconciliation. She then became a Finance Officer.
- Currently, she is focused on Digital Marketing where she has equipped herself with the following tasks:
- graphic designing
- blog posting
- e-commerce (Shopify) management
- social media management
- creation of landing pages
- email automation
- admin tasks - data entry, email management, transcription
- She is proficient with the following tools:
- Google Suite
- Slack
- Basecamp
- Calendly
- Wordpress
- Mailchimp
- Clickfunnels
- MS Office
- Shopify
- Gmeet
- Canva
- She is ready to start immediately.
Strongest Behaviors:
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Mely Grace is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mely Grace , who takes responsibilities very seriously.
Employment History
Finance officer
Industry:
Employment Period:
February 2021 to September 2021 (7 Months)
Duties and Responsibilities:
- Manage Cash Flow Projection
- Bookkeeping
- Bank reconciliation
- Expense Analysis
- Keeping documents in order and email management
Community Manager-VA
Industry:
Employment Period:
June 2022 to March 2023 (9 Months)
Duties and Responsibilities:
- Manage social media platforms [FB, Instagram, Youtube and LinkedIn]
- Content creation for social media, blog posting and update CRM.
- Community engagement, graphic design for banners and logos, and video editing for reels.
Area Manager
Industry:
Banking / Financial Services
Employment Period:
May 2006 to March 2018 (142 Months)
Duties and Responsibilities:
- Responsible for staff management, office management, fund management, auditing, checking of documents and staff recruitment, staff assessment, and other related administrative work.
- Works closely with staff and clients in operation.
Digital Marketing Virtual Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
November 2020 to May 2025 (54 Months)
Duties and Responsibilities:
- Responsible for building a website/web design, website management, Graphic design, Blog posting, and E-commerce management.
- Responsible for online portal courses, landing pages, and email automation.
- Responsible for online portal courses, landing pages, Video editing, graphic designing, and email marketing campaigns.
- Content creation for Social media, social media posting on all platforms, and community engagement.
Digital Marketing VA
Industry:
Others
Employment Period:
March 2023 to September 2023 (6 Months)
Duties and Responsibilities:
- Building online courses for Med Spa, Website, landing pages, course structure & organizing pages.
- Marketing promotion, graphic design, lead generation, integration, and automation.
- SEO optimization
Education History
Field of Study:
Education/Teaching/Training
Major:
Education
Graduation Date:
March 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Agriculture
Graduation Date:
March 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Data Entry, Administration, Administrative Skills, Digital Marketing, Graphic Design, Video Editing, Shopify, Social Media Management, Content Management,
INTERMEDIATE ★★
- Bookkeeping, Data Entry, Digital Marketing, Graphic Design, Transcription, Video Editing, Web DesignSocial Media MarketingContent curationContent strategyVideo Production
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16078758562
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: corei3
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Okay, I Want to Try It. How Do I Get Started?
First, reflect on your business. Think about all the tasks that are crucial to your company’s growth, improvement, and innovation. Is it product or service development? A patented skill or process you want to make mainstream? Whatever it is, this is what you need to focus on. Everything else can potentially be outsourced.
Stuck? Read this and try applying the criteria within to finalize the list of tasks you want to outsource.
Secondly, clarify your expectations for your remote workers and communicate them. What daily tasks do they need to do? What sort of output do you expect from them? Will there be fixed deadlines for those results? These will help manage expectations for both parties, and will ensure a smoother working relationship.
Lastly, do your due diligence. Sure, there are lots of outsourcing websites out there and they’re teeming with hundreds, perhaps thousands of applicants. If you really want to minimise the risks of hiring the wrong person or worse, someone who might end up sabotaging your business or stealing your data, you may want to look into hiring via a remote work agency instead.
With Remote Staff, for instance, we’ve already got a rich pool of pre-screened and trained Filipino talent just waiting to work with you. We also take care of all the contracts (including NDA’s), government-mandated benefits, and payroll management, so you won’t have to. Best of all, we also provide each customer with a designated specialist to smooth over any concerns that may arise.
Basically, all you would have to do is choose the best talent for you and your company. Convenient, eh?
Give us a call today and get started.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
