2020 brought about challenging times to almost all businesses. The global pandemic shut down most economies. And companies are now clawing their way to survival. The ones who are still operating now are those that adapt remote working. Or have been doing it for the longest time.
It can be done. And businesses can thrive with a remote working setup. In fact, there are multiple advantages of remote work for business owners. But should you still employ the same strategy after the pandemic? Here are 5 advantages of a remote work setup after the pandemic.
No More Commute
One of the advantages is no more morning commute! Yes! Imagine foregoing that morning ritual. You drag yourself to wake up. Prepare and traverse through the rush hour.
Depending on where you are, you will save so much time! That’s an average of 3 hours 37 minutes per week in Australia! And if you have staff from the Philippines, that’s 3-4 hours saved per day!
There’s so much you can do with that freed-up time — more time for your family, more projects, or just plain rest.
Cost Savings
Admin and overhead costs can eat up your company’s budget. You need to provide electricity and utilities. You pay rent. You have to stock up pantry food. And so much your expenses that can be used for efforts that can directly produce sales.
In fact, a study in the US conservatively estimates a total of $11,000 savings per employee for half-time telecommuter per year. It can be higher or lower, depending on the nature of your business. But the point is that the cost savings can be reallocated and used well as emergency funds, better benefits for employees, or just more income for the company.
Access to Global Talents
In modern times, the internet connected everyone to the world — even businesses. With a proper e-commerce strategy, you can now tap opportunities globally.
And that also applies when hiring people. With the proper communication tools, you can work with different people abroad. You can have a graphic designer from Europe, a skilled writer in the Philippines, and your project manager in Australia.
You have access to all these top talents just because you operate remotely.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.13/hr
Juvilee
Candidate ID: 461099
ADVANCED
- Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills...
INTERMEDIATE
- TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft Paint...
Median Rate
$7.13
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.13 per hour or $USD 1235.12 per month
Remote Staff Recruiter Comments
- Juvilee has more than 10 years of relevant work experience in the field of Medical & Health care and education industry.
- She graduated with a degree of Science in Nursing.
- She has supported local, US, and Australian clients
- She has performed various Virtual Assistant roles in different companies where she supported the following tasks:
- Intake of new patients and referrals.
- Appointment setting, scheduling, managing cancelations, and sending reminders to
patients. - Calendar management
- Organizing files in your database.
- Follow-ups and checking on patients after appointments.
- Prescription refills.
- Email management
- Transferring physical forms into a digital format.
- Customer service
- She also worked as an ESL Online Teacher, teaching Japanese students a basic English language and facilitating online test.
- She is a former contractor of Remote Staff.
- She is proficient with tools like:
- HubSpot
- Spoke
- Ring Central
- Electronic Health Record
- Pharmacy System
- MS Office
- Google Suite
- Adobe Photoshop
- Canva.
- She is available to start immediately. She is amenable to working the day shift for any part-time or full-time position.
Strongest Behaviors
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Behavioral Summary
Juvilee is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.
Employment History
Virtual Medical Receptionist
Industry:
Healthcare / Medical
Employment Period:
October 2022 to November 2022 (0 Months)
Duties and Responsibilities:
- Email management
- Appointment setting
- Answering the phone call
- Outgoing calls
- Managing consultations
- Executing doctor orders
- Ensuring patients' queries are addressed
Healthcare Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2022 to September 2022 (5 Months)
Duties and Responsibilities:
- Intake of new patients and referrals.
- Appointment setting — scheduling, managing cancelations, and sending reminders to
- patients.
- Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
- Organizing files in your database.
- Follow-ups and checking on patients after appointments.
- Prescription refills.
- Email management — responding to messages and cleaning your inbox.
- Transferring physical forms into a digital format.
Service Provider (Online English Teacher)
Industry:
Education
Employment Period:
May 2020 to July 2022 (25 Months)
Duties and Responsibilities:
- Conducting activities and lessons based on ESL teaching methodologies.
- Encouraging and engaging students to speak in English.
- Motivating students and using humor to induce a pleasant learning environment.
- Maximizing students’ talk time through oral tests and presentations.
- Displaying excellent classroom management.
- Keeping accurate records of student performance.
- Communicating with the Department Head or Principal, as needed.
- Maintaining standardized guideline
General Virtual Assistant
Industry:
Printing / Publishing
Employment Period:
July 2020 to August 2022 (25 Months)
Duties and Responsibilities:
- Provided admin support.
- Encoded data (MS suite/database).
- Organized file/ data
- Monitored project status
- Organized calendar activities
- Organized meetings and created minutes of meeting
- Prepared daily reports
- Edited photos as needed. (Canva/paint)
- Collaborated with other team members.
- Maintained confidentiality of data.
- Answered and managed phone calls and emails.
- Extracted information from the web.
Nurse Specialist
Industry:
Healthcare / Medical
Employment Period:
March 2018 to March 2020 (24 Months)
Duties and Responsibilities:
- Provide hands-on care to patients by administering medications,
- Managing intravenous lines,
- Observing and monitoring patients' conditions
- Maintaining records and communicating with doctors
- Beyond the physical support and care, providing emotional support to patients and patients' family members
- They may educate patients and the general public on disease management, special diet plans and medical conditions
- Provide information on home care after their treatment
- Teach individuals how to self-administer medication or complete other self-care tasks.
Staff Nurse 2
Industry:
Healthcare / Medical
Employment Period:
July 2014 to July 2016 (24 Months)
Duties and Responsibilities:
- Providing assistance to anesthetist and surgeons when required in a wide range of scenarios.
- Preventing the spread of communicable disease through wearing PPE’s and hand hygiene.
- Controlling, witnessing, and administering controlled and scheduled drugs to a variety of patients.
- Collecting blood samples aseptically, ensuring specimens are correctly labeled, packed up, and recorded prior to collection
- Documenting patient’s response to nursing and other interventions
- Respecting and understanding different religious beliefs and cultural needs
- Following up patients for discharge to make sure they do not feel they have forgotten.
Customer Service Representative
Industry:
Others
Employment Period:
April 2023 to January 2024 (9 Months)
Duties and Responsibilities:
- Creating quotes and sending them to clients via email.
- Creating job orders
- Data entry
- Requesting stock transfers
- Proofreading documents before sending and upon receiving them from clients
- Coordinating with team leaders to confirm client’s details
- Responding to client’s inquiries via email.
- Making sure the client’s profile is accurate and updated all the time.
- Cross checking client’s information from previous to latest.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Communication Skills, Time Management, Microsoft Word 2010, Administrative Skills, Microsoft Excel 2007, Customer Service, Email management, Data Encoding, Data Entry, Organizational Skills,
INTERMEDIATE ★★
- TimeDoctor, Team Management, Microsoft PowerPoint, Microsoft PaintPhoto EditingReporting AnalysisInterpersonal SkillsProject Management
Work at Home Capabilities:
- Internet Bandwidth: 50 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: No brand
- Processor: I7-Amd
- Operating System: Windows 10
All-inclusive Rate: USD $6.16/hr
Mary
Candidate ID: 460053
ADVANCED
- Microsoft, WordPress, Google Apps, Google Docs...
INTERMEDIATE
- Blogging, Account Management...
Median Rate
$6.16
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.13 per hour or $USD 617.56 per month
Full Time: $USD 6.16 per hour or $USD 1067.70 per month
Remote Staff Recruiter Comments
- Mary Ann worked for 15 years as a Project Assistant II and Admin Assistant IV.
- She has experience with:
- Preparation of procurement documents such as:
- purchase order
- Canvass forms
- Purchase request
- Abstract of Bid and Contracts
- Organize meetings for pre bids and opening of bids.
- Responsible with procurement documents of interested buyers.
- Data encoding
- Document preparation
- Scheduling of meetings
- Document sorting
- Document filing and recording
- Monitoring and updating procurement documents.
- Preparation of procurement documents such as:
- She also worked as a Customer Service Representative handling phone calls, email, and chat support
- She is proficient in using:
- Microsoft Word
- Excel
- PowerPoint
- Access
- Google Docs
- MS Teams
- Zoom
- She can Start ASAP
- She is open for Full time and Part time position
https://www.predictiveindex.com/reference-profile/collaborator/
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Mary Ann is a stable person who functions best when working in a familiar environment among familiar people and would be less effective if required to work in frequently changing situations or conditions. While a fairly flexible person, they require time and cooperation to digest, practice, and adapt to change or new situations.
She is patient and relaxed, she is a particularly tolerant and understanding listener. People find her easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. She listens non-judgmentally, and can understand many different sides of an issue. Their unselfish and uncritical interest in others is helpful in developing and maintaining personal relationships. Mary Ann “wears well” in repeated contacts, thinks of others first, and will often put their needs and interests before their own. Driven to help others, including company management, colleagues, direct reports, or customers.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2021 to June 2022 (6 Months)
Duties and Responsibilities:
- Answer calls provide information the customer needed
- Provide helpful solutions
- Place an order if needed
- Interact with the customer
- Manage both incoming and outgoing calls if needed
- Assigned in monitoring
- Undergo Training in Quality Assurance
- Undergo training and assigned in Operation Excellence (OE)
Admin Assistant IV
Industry:
Government / Defence
Employment Period:
April 2002 to November 2013 (138 Months)
Duties and Responsibilities:
- Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
- Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
- Attend all meetings
- Responsible for the custody of procurement documents to interested buyers.
- Reviews Purchase request of various division and determine such according to the mode of procurement
- Validate request of end users if included in the Annual Procurement Plan
- Manage and undertake procurement using the following alternative methods – Repeat order and shopping
- Document preparation, meeting scheduling, internal/external communications
- Data encoding, performing other functions as per directed
- Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
- Preparing & scheduling flight booking
- Perform related work assigned by the BAC Chairperson from time to time
- Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
- Monitoring/Updating Procurement Database
Food Attendant/ Bar Tender
Industry:
Employment Period:
September 1997 to October 1998 (13 Months)
Duties and Responsibilities:
- Provide good service
- Take order and serve with courteousness
- Attentive with the guest
- Ensuring guest satisfaction
- Meeting the guests expectations
- Give excellent customers service
Project Assistant II as Job Order
Industry:
Government / Defence
Employment Period:
June 2014 to May 2017 (35 Months)
Duties and Responsibilities:
- Prepares procurement documents i.e. Purchase Order, Canvass Form, Purchase request, Abstract of Bid & Contracts
- Organize and make necessary arrangements for the BAC meetings, pre-bid, and opening of Bid
- Attend all meetings
- Responsible for the custody of procurement documents to interested buyers.
- Reviews Purchase request of various division and determine such according to the mode of procurement
- Validate request of end users if included in the Annual Procurement Plan
- Manage and undertake procurement using the following alternative methods – Repeat order and shopping
- Document preparation, meeting scheduling, internal/external communications
- Data encoding, performing other functions as per directed
- Document sorting, filling & record, receiving & release all incoming and outgoing communications/documents
- Preparing & scheduling flight booking
- Perform related work assigned by the BAC Chairperson from time to time
- Review purchase requests of various divisions and post the same to the Electronic Procurement System (EPS) of the DBM
- Monitoring/Updating Procurement Database
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel Restaurant Management
Graduation Date:
April 3, 2000
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Microsoft, WordPress, Google Apps, Google Docs, Google Sheets, Microsoft Word, Customer Experience, Customer Handling, Office 365, Microsoft Access, Microsoft Office, Administrative Skills, Administrative Support, Customer Relations, Customer Service,
INTERMEDIATE ★★
- BloggingAccount Management
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Shared Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $6.64/hr
Anna
Candidate ID: 459998
ADVANCED
- eCommerce, Virtual Assistant Skills, Back-office, Administrative Support...
INTERMEDIATE
- Bookkeeping, Data Entry, Lead Generation, SEO...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.64 per hour or $USD 575.70 per month
Full Time: $USD 6.64 per hour or $USD 1151.41 per month
Remote Staff Recruiter Comments
- Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
- She is all around General Virtual Assistant and did the following task:
- Inbound and Outbound calls
- Back-office support
- Email and chat support
- Calendar Management
- Record Keeping and file organization
- Data entry
- Basic bookkeeping and invoicing
- Social media management
- Lead generation
- Basic SEO and graphic design
- She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
- She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy
- She can start immediately. Open to working part-time and full time
Strongest Behaviors
- Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
- Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Anna Katrina Jennevive will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Staff Nurse
Industry:
Healthcare / Medical
Employment Period:
October 2012 to April 2013 (6 Months)
Duties and Responsibilities:
- Receiving patients from Emergency Room
- Maintaining hygienic and safe working environment
- Recording patient vital signs and medical information
- Carrying out the requisite treatment and medications
- Provide treatments to patients as per Physician's orders
- Observing and recording patient's behavior
- Administering medications to patients and monitoring them for side effects and reactions.
- Maintaining reports of patient's medical histories and monitoring changes in their condition
- Monitor patient progress and update to Physician on regular basis.
- Preparing patients for examinations
- Checking the stock on a regular basis for maintaining the inventory level and placing orders if required
- Provide nursing care to patients of different ages according to hospital policies
- Educating patients families about the disease and its treatment
Virtual Assistant
Industry:
Others
Employment Period:
April 2013 to January 2017 (45 Months)
Duties and Responsibilities:
- Gathering specific datas such as name, company name, website, contact number, email, address, etc.
- Transferring data to the sheet provided
- Keep records organize
- Compile, verify accuracy and sort information according to priorities to prepare source date for computer entry.
- Marking schedules in the google calendar
- Updating client's profile.
- Responding to emails
- Basic bookkeeping
Virtual Helper
Industry:
Others
Employment Period:
January 2016 to December 2019 (47 Months)
Duties and Responsibilities:
- Checking assigned clients
- Data entry works
- Transcribing audios and videos
- Web searching
- Gathering datas
- Organizing work load
- Posting ads using craigslist
- Doing basic SEO, graphic designing tasks
- Updating clients regularly
Virtual Assistant (Full Time)
Industry:
Retail / Merchandise
Employment Period:
January 2016 to December 2020 (59 Months)
Duties and Responsibilities:
- JI worked fulltime from Monday-Friday 8 hours a day.
- My task includes posting funny, interesting, extreme videos, Editing pictures from Oberlo and importing products.
- Updating social media accounts such as twitter, tumblr, instagram, pinterest and facebook pages.
- I am also intitled to post some products coming from Amazon seller.
- Regularly posting products on Amazon, etsy, shopify and pinterest Virtual Assistant (Full Time)
Virtual Assistant (Part-Time)
Industry:
Retail / Merchandise
Employment Period:
June 2020 to March 2023 (33 Months)
Duties and Responsibilities:
- Updating social media accounts
- Data entry works
- Web searching
- Gathering datas
- Organizing work load
- Doing basic wordpress tasks
- Updating clients regularly
- Delegating emails Ecommerce/Dropshipping (Full Time)
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
March 3, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- eCommerce, Virtual Assistant Skills, Back-office, Administrative Support, Calendar Management, Customer Service,
INTERMEDIATE ★★
- BookkeepingData EntryLead GenerationSEO
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 2.62, Upload: 17.01
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel core i5
- Operating System: Windows 11
All-inclusive Rate: USD $10.99/hr
John
Candidate ID: 459464
ADVANCED
- Xero, Xero Accounting, Accounting, Taxation...
INTERMEDIATE
- General Accounting, Xero...
Median Rate
$10.99
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 10.99 per hour or $USD 1904.80 per month
Remote Staff Recruiter Comments
He managed accounts payable/receivable, conducted GST reconciliation, financial forecasts, annual budgets, and bank reconciliations.
He prepared and analyzed financial statements, reconciled transactions, and handled business activity statements and tax returns.
He managed payroll, financial forecasting, and assisted in HR-related tasks like drafting employment agreements.
He supported Australian accounting processes and ensured compliance for tax reporting.
He prepared reconciliations, processed commission payments, and reviewed aged payables/receivables.
Advanced expertise in Xero Accounting, Australian GST, and BAS Reporting.
Intermediate to advanced skills in General Accounting and Taxation.
Proficient in preparing financial forecasts, reconciliations, and handling tax-related reports.
Extensive experience in financial forecasting and compliance with Australian GST standards.
Proficient in multiple roles that required adaptability across finance, HR, and accounting functions.
Advanced expertise with accounting tools, especially Xero.
This candidate is well-suited for accounting roles requiring hands-on expertise in Australian tax compliance, financial management, and reconciliation tasks, particularly in SMEs or outsourcing environments.
- John Kenneth has been working for 9 years in the field of Accounting firm.
- He graduated with a double degree in Bachelor of Accounting technology and Master of Business Administration.
- He is Accountant specializing in bookkeeping, preparation of management reports, and forecast. Experienced with all stages of accounting cycle. Well-versed on handing payable and receivable. Knowledge in preparing Business Activity Statements and Tax Return for lodgements. Interpret accounting policy and regulations. Strong background in payroll and sufficient experience in human resource.
- He worked with clients that cater to Australia and UK.
- He is proficient in accounting tools such as:
- Xero
- MYOB
- Quickbooks
- He is currently rendering and can start after a week notice.
Employment History
Finance and HR Officer
Industry:
Others
Employment Period:
June 2018 to February 2018 (3 Months)
Duties and Responsibilities:
- Managed accounts payable and accounts receivable
- Posted month end journals
- Assisted the CFO in the preparation of Management Reports
- Assisted the Chief Financial Officer with preparation of Cashflows and Financial Forecasts
- Collated supporting documents for Audit process and attending audit queries and reports
- Prepared draft Letter of Offer, Employment Agreements, Incentive Deeds, and GP Remuneration worksheets
- Managed employees in Wage Easy and Quick Super
- Processed draft pay runs in Wage Easy
Accountant
Industry:
Accounting / Audit / Tax
Employment Period:
February 2018 to September 2022 (54 Months)
Duties and Responsibilities:
- Managing accounts payable and accounts receivable
- Posting month end journal
- GST Reconciliation
- Bank Reconciliation, Profit & Loss, and Balance Sheet reconciliation
- Collating supporting documents for Audit process and attending to audit queries and reports
- Setting up new companies on xero accounts and onboarding companies
- Preparing financial forecasts and annual budgets
Accounting Consultant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2019 to September 2022 (43 Months)
Duties and Responsibilities:
- Prepare asset, liability, capital account entries by compiling and analyzing account information
- Enter account information and reconcile financial transactions
- Summarize current financial status by collecting information, preparing balance sheet, profit & loss statement, and other reports
- Substantiate financial transactions by auditing documents
- Reconcile financial discrepancies by collecting and analyzing account informatio
- Maintains accounting controls by preparing and recommending policies and procedures
- Interpret accounting policy and regulations
- Prepare Business Activity Statements and Tax Return for lodgement
Accounts Officer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to June 2016 (15 Months)
Duties and Responsibilities:
- Prepared daily cash flow forecast and daily banking reports
- Reviewed aged payables report and aged receivables report
- Prepared bank reconciliation, credit card reconciliation, and balance sheet reconciliation
- Analyzed transactions per account and posted manual journals as required
- Processed monthly brokers commission payments
- Processed daily payments
Finance Officer
Industry:
Retail / Merchandise
Employment Period:
July 2016 to December 2016 (5 Months)
Duties and Responsibilities:
- Ensured the soft sailing of company's accounting and reporting accuracy to help in company's decision making
- Supervised the Payroll Team in preparing weekly and monthly payroll reports
- Supervised the Purchasing Team in approving purchase order requests, and focus on demand planning forecast
Accountant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2016 to June 2017 (6 Months)
Duties and Responsibilities:
- Supported client (Australian accounting firm based in Perth) the support needed to meet their objective by ensuring that the financials being prepared for their clients is well audited, recorded, and adjusted for tax reporting and business advisory
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accounting Technology
Graduation Date:
January 1, 2013
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
January 1, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Xero, Xero Accounting, Accounting, Taxation, Australian GST, BAS Reporting,
INTERMEDIATE ★★
- General AccountingXero
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 35.29, Upload: 85.80
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Built-in
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $6.93/hr
Beatrice
Candidate ID: 459398
ADVANCED
- Bookkeeping, Customer Experience, SAP Accounting...
INTERMEDIATE
- Accounting Information System, Accounts Payable Management...
Median Rate
$6.93
$7.41
if $1 = PHP52
$8.50
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.93 per hour or $USD 600.82 per month
Full Time: $USD 6.93 per hour or $USD 1201.64 per month
Remote Staff Recruiter Comments
- Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
- For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
- Her past insurance employment enabled her to perform the following tasks:
- Recovery and collections
- Email Management (send emails to clients, debtors, assessors, repairers)
- Assist queries from clients, insured, debtors, assessors, repairers
- Inbound and outbound calls to customers, insured, debtors, assessors, repairers
- Claims liability review for recovery and identify best actions to be taken
- Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
- She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
- Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
- She can start after a week's notice.
- She is amenable to a day shift part-time or full-time position.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Administrative Officer
Industry:
Telecommunication
Employment Period:
November 2020 to January 2022 (14 Months)
Duties and Responsibilities:
- Maintained accurate department customer records.
- Tracking and submission of employee timesheets for payroll processing.
- Respond to sensitive inquiries and complaints.
- Coordinate with the right department to ensure that service provided is excellent.
- Provided secretarial and office management support to upper management.
- Paper works preparation and send requests to relevant department.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Claims Admin, Recoveries and Settlement
Industry:
Insurance
Employment Period:
April 2019 to November 2020 (19 Months)
Duties and Responsibilities:
- Recovery and collections
- Email Management (Send emails to clients, debtors, assessors, repairers)
- Assist queries from clients, insured, debtors, assessors, repairers
- Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
- Claims liability review for recovery and identify best actions to be taken
- Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.
Recruitment Consultant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to February 2024 (25 Months)
Duties and Responsibilities:
- Create placements, update client card and candidate card using client's existing system.
- Complete candidate confirmations for client rosters.
- Complete candidates' availability check in preparation for consultants to do the roster.
- Complete tasks and email requirements in a timely manner.
- Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
- Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
- Contact with client to ensure service requirements are met.
- Assisting with general administrative duties to support staff.
- Assisting with management of timesheets for staff.
- Contacting available staff for work.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Financial Management
Graduation Date:
January 14, 2021
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Bookkeeping, Customer Experience, SAP Accounting,
INTERMEDIATE ★★
- Accounting Information SystemAccounts Payable Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15905459299.png
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Acer
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $10.51/hr
Mikarla
Candidate ID: 459389
ADVANCED
- Administrative Skills, Administrative Support, Human Resource Management...
INTERMEDIATE
- Research, Contract management...
Median Rate
$10.51
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.51 per hour or $USD 910.54 per month
Full Time: $USD 10.51 per hour or $USD 1821.09 per month
Remote Staff Recruiter Comments
Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.
She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.
Key Skillset
Administrative & Coordination
- General Virtual Assistance (email/calendar management, client communications, document filing)
- Contract administration & drafting (HR background + freelancing roles)
- Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)
- Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
- Vendor and client data entry and records management
- Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
- Creation of lead sheets and sales team support
- Social media scheduling and content drafting (Facebook, Instagram)
- Caption writing and engagement support using ChatGPT-assisted drafts
- Canva for photo editing and template creation
- Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)
- Xero (reconciliation, invoicing, expense coding)
- HubSpot (email marketing, property listings)
- Buildout (real estate property posting)
- Canva (photo editing & design)
- Internal productivity monitoring tools
- Email outreach tools and CRM systems
💼 Work Experience
General Virtual Assistant / Project Support (Ad hoc) – Construction Client, Australia
April 2025 – Present (Ad hoc, 3–5 hrs/week)
- Performs reconciliation and invoicing using Xero
- Assigns and codes project expenses, attaches invoices for processing
- Provides administrative support as needed
Full-time, 4+ years
- Longest full-time role; supported marketing managers with campaign data tracking
- Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
- Provided consistent back-end admin support for U.S.-based marketing clients
Part-time, 2.5 years
- Managed emails, calendars, and property marketing materials
- Created property email templates and basic graphics via Canva
- Posted real estate listings through Buildout and supported email campaigns via HubSpot
2020 – 2021
- RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
- Expat Empire, Portugal – Country and relocation research for migration clients
- Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals
- HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
- HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
- HR/Franchise Specialist – Travel Agency, Quezon City
- HR Associate – BPO Company
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.
Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.
With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
- Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
- Data Entry
- Web Research
- Editing and Formatting documents
- Creating visual presentations
- Transcribing audio file into text file
- Email Management
- Calendar Management
- Graphic Designing
- Video Editing
- She is proficient on the following tools/applications:
- Google Suite-Sheet,Document,Drive,Hangouts,Meet
- Microsoft Applications (Word,Excel and Powerpoint)
- Buildout
- Trello
- Hubspot
- Clickup
- Slack
- Canva
- Redfin
- Lead Sherpa
- She can start immediately
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Employment History
Human Resources Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2014 to May 2015 (8 Months)
Duties and Responsibilities:
- Callouts for next day invites
- Conduct behavioral interviews
- Administer exams such as Voice Assessment and Versant English Test
- Endorse papers of qualified candidates to POC interviewers
- Shortlisting of qualified candidates
General Virtual Assistant/Executive Assistant (Part-time)
Industry:
Property / Real Estate
Employment Period:
February 2021 to October 2024 (43 Months)
Duties and Responsibilities:
- General administrative process
- Email Management
- Calendar Management
- Basic marketing/photo editing in Canva
- Create email marketing information templates for real estate properties in HubSpot
- Buildout navigation. Uploading and updating the status of real estate properties
- Support the Operation staff and owner in the day-to-day business process
Email and SMS Marketing Assistant (Part-time)
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2021 to May 2022 (16 Months)
Duties and Responsibilities:
- Undertake daily administrative tasks to ensure the functionality and coordination of thedepartment’s activities.
- Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
- Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing,
- ROI scorecards, and coupon/disclaimer history for all brands.
- Assist the Director to oversee the department’s performance.
- Communicate directly with teammates about project deadlines.
- Conduct research and analyze campaigns in the e-commerce industry.
- Preparing, formatting, and editing a range of documents.
Freelance Virtual Assistant
Industry:
Transportation / Logistics
Employment Period:
September 2020 to March 2022 (18 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
Data Entry
Industry:
Others
Employment Period:
June 2018 to September 2022 (50 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
- Editing and formatting documents
- Creating visual presentations (i.e workflow presentations)
- Transcribing audio file into text file
Data Entry and Web Researcher (Freelancer)
Industry:
Sports
Employment Period:
February 2021 to May 2022 (15 Months)
Duties and Responsibilities:
- Data Entry
- Web Research
- Editing and formatting documents
- Creating visual presentations (i.e workflow presentations)
- Transcribing audio file into text file
Human Resources and Admin Supervisor
Industry:
Construction / Building / Engineering
Employment Period:
March 2018 to August 2020 (29 Months)
Duties and Responsibilities:
- Develop policies in the assigned areas of responsibility and discipline staff.
- Investigate complaints filed by employees against fellow employees, may conduct in-house hearings, give penalty under General Company Rules and Regulations as necessary.
- Ensure all employee benefits are given when due.
- Update, file and maintain medical, leave of absence, and overtime records of all employees and maintain 201 employee files.
- Maintain employees benefits such as SSS, BIR, Pag-ibig and Philhealth application and concerns.
- Compensation and benefits administration, record and process timekeeping.
- Prepare a memo for HR announcements.
- Perform recruitment and selection process.
- Source and select qualified applicants for a specific job requirement
- Conduct orientation and training for newly hired, regular and project employees.
- Monitor all contracts of the regular and project employee.
- Assess training needs analysis for all employees.
- Plot all training needs and proposed seminar/training of each employee in the training
- Conduct annual performance evaluation and quarterly if necessary.
- Review performance evaluation and recommend necessary training needed for development.
Human Resources Assistant - Administrative Services
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
March 2017 to February 2018 (11 Months)
Duties and Responsibilities:
- Perform recruitment and selection process.
- Source and select qualified contractual applicants for a specific job requirement.
- Do resume shortlisting and paper screening.
- Administer necessary orientation for new hire employees.
- Assess applicants through initial interview.
- Coordinate with the departments on the interview schedules and applicant assessments
- Conduct a background investigation.
- Conduct document and record verification on the submitted requirements of the new hires.
- Develop a database for qualified applicants.
- Develop recruitment strategies to immediately fill up job vacancies and deploy new hires
- Coordinates with the manpower provider on the manpower requirements.
- Serve as a link between the company and manpower provider on manpower concerns/ issues.
- Monitor all contracts of the agency employees
- Maintain the organizational structure by updating the job description for all positions.
- Monitor and maintenance of company-owned vehicles.
- Prepare a memo for HR announcements and disciplinary actions.
- Safekeeping and updating of Employee master list.
- Conduct contractor audits.
- Team lead during major audits (i.e. Social Workplace Accountability Audit, Universal
- Responsible Audit, SQMS audit, etc.)
- Team lead in organizing company events (i.e. Year-end party, Company Outing, etc.)
- Attend other related seminars outside the company premises as needed.
Human Resources Specialist
Industry:
Travel / Tourism
Employment Period:
July 2015 to May 2016 (10 Months)
Duties and Responsibilities:
- HR function - Timekeeping and Payroll/Benefits.
- HR function - Recruitment and Selection
- HR function - Employee Relations (Assist during administrative hearings)
- HR function - 201 custodian.
- HR function - Responsible for Product Training for new employees and additional product
- HR & Franchise function - Monitoring sales for the existing outlets.
- Franchise function - serve as back-up assistance for airline and hotel inquiries from the
- Franchise function - will assist on all the things needed by the existing franchisee.
HR Assistant Recruitment
Industry:
Manufacturing / Production
Employment Period:
May 2016 to March 2017 (10 Months)
Duties and Responsibilities:
- End-to-end recruitment process (sourcing to onboarding)
- Conduct orientation for newly hired, regular and contractual employees.
- Conduct a background investigation.
- Develop a database for qualified applicants.
- Develop recruitment strategies to immediately fill up job vacancies and deploy new hires within a targeted timeline
- Coordinates with the manpower provider on the manpower requirements.
- Monitor all contracts of the agency employees
- Maintain the organizational structure by updating the job description for all positions.
- Conduct a Physical plant tour.
- Prepare a memo for HR announcements.
- Attend other related seminars outside the company premises as needed.
Research Assistant Expat Empire
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to March 2023 (7 Months)
Duties and Responsibilities:
- Compile research about countries regarding the migration process.
- Fill in presentations and spreadsheets to be delivered to the consulting clients.
- Using systems-based approach to the business.
Data Entry and Web Researcher Piiva Nation
Industry:
Sports
Employment Period:
January 2021 to June 2024 (40 Months)
Duties and Responsibilities:
- Cold email and inbox outreach on Instagram.
- (Freelance) Web research for lead scraping of sports people.
- Gathering basic information and contact details.
- Data entry on Google sheet for lead creation
Email and SMS Marketing Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
January 2021 to June 2025 (53 Months)
Duties and Responsibilities:
- NJ, United States (Full-Time) Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities.
- Support the coordinators in project managing Email & SMS marketing campaigns for all brands.
- Update spreadsheets with the latest performance metrics of Email marketing, SMS marketing and ROI scorecards history for all brands.
- Assist the Manager to oversee the department's performance.
- Communicate directly with teammates about project deadlines.
- Preparing, formatting, and editing a range of reporting documents.
Virtual Assistant
Industry:
Construction / Building / Engineering
Employment Period:
June 2025 to September 2025 (3 Months)
Duties and Responsibilities:
- Bank reconciliation for construction expenses Create and draft invoices
Virtual Assistant
Industry:
Consumer Products / FMCG
Employment Period:
June 2025 to July 2025 (1 Months)
Duties and Responsibilities:
- Schedule social media posts in Facebook and Instagram
- Pick best photos for posting in photoshoot collection
- Draft post captions using ChatGPT
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resources Development Management
Graduation Date:
July 31, 2023
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Human Resources Development Management
Graduation Date:
April 9, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Skills, Administrative Support, Human Resource Management,
INTERMEDIATE ★★
- ResearchContract management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18210133718
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo E14
- Processor: AMD Ryzen 5 7535U with Radeon Graphics
- Operating System: Windows 11
All-inclusive Rate: USD $8.09/hr
Reniel
Candidate ID: 458939
ADVANCED
- Customer Handling, Customer Experience, Customer Support, Customer Relations...
INTERMEDIATE
- Coaching, Administrative Support, Sales, Chat Support...
Median Rate
$8.09
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.09 per hour or $USD 701.27 per month
Full Time: $USD 8.09 per hour or $USD 1402.54 per month
Remote Staff Recruiter Comments
He finished BS HRM in 2013
After graduation, he started his career in the BPO industry
He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:
Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls
He is also knowledgeable in different software and tools like:
Salesforce
Spice
Space
Avaya Softphone
Google Workspace
He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.
Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
A pleasant and extraverted person, Reniel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make him readily approachable. Reniel gets along easily with a wide variety of people.
Employment History
Customer Support/Sales
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2013 to January 2016 (30 Months)
Duties and Responsibilities:
- Answer questions about warranty coverage, prices and product uses.
- Emphasize product features based on customers' needs.
- Determine customer needs and propose the appropriate product.
Customer Support/Billing
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to June 2016 (2 Months)
Duties and Responsibilities:
- Answer questions about account information, current plan, and billing statement.
- Manage accounts, collect payments, and updating of customers' information to reflect changes to the account.
- Work with customers to set up payment plans and ensure bills are paid.
Outbound Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to January 2018 (5 Months)
Duties and Responsibilities:
- Manage and maximize leads and call possible clients.
- Provide benefits and features of the product depending on the needs of the customer.
- Convert interested customers/leads to a sale.
Sales Webchat
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to January 2018 (5 Months)
Duties and Responsibilities:
- Answer chat queries from the website about prices and plan features.
- Emphasize plan features based on customers' needs.
- Close/convert interested customers to a sale.
Customer Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2018 to August 2020 (27 Months)
Duties and Responsibilities:
- Answer questions about warranty coverage and product features.
- Handling customer complaints and providing the best resolution or support option available.
- Process warranty claims.
Senior Associate/Subject Matter Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to June 2022 (17 Months)
Duties and Responsibilities:
- Handling Escalations.
- Admin task, data entry, reporting, and coaching.
- Providing customer support through Email, SMS, inbound, and outbound.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
April 1, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Handling, Customer Experience, Customer Support, Customer Relations, Email Handling, Technical Support,
INTERMEDIATE ★★
- Coaching, Administrative Support, Sales, Chat Support, Outbound CallingLeadershipData ConsolidationData EntryEscalations
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result: Download: 12.87, Upload: 17.10
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: ASUS
- Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz 2.90 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $13.40/hr
Richard
Candidate ID: 458813
ADVANCED
- AutoCAD Operation, Mechanical Engineering, 2D Modeling, 3D Modeling...
INTERMEDIATE
- Mechanical Engineering, SolidWorks, Microsoft Applications...
Median Rate
$13.40
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.06 per hour or $USD 784.98 per month
Full Time: $USD 13.40 per hour or $USD 2323.35 per month
Remote Staff Recruiter Comments
- He is working as an Assistant Manager - Mechanical.
- He reviews design computations of sizing of equipment, boiler trims, fabrication drawing cutting lists and estimates.
- He prepares the Bill of Materials and cost estimates.
- He conducts research and product development.
- He used:
- AutoCAD - 11yrs
- Solidworks - 11yrs
- Autodesk inventor - 11yrs
- Autodesk plant 3d - 7yrs
- He needs 30 days notice.
Predictive Index Behavioral Profile- Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary
Richard Mark is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richard Mark, who takes responsibilities very seriously.
Employment History
Technical Engineer III
Industry:
Manufacturing / Production
Employment Period:
April 2011 to April 2014 (36 Months)
Duties and Responsibilities:
- Have designed greater than the sum of 10,000 Boiler Horsepower boiler.
- Design of furnaces for solid fuels.
- Design of conveyors (i.e. screw, bulk bucket, pneumatic conveyor) and other material (solid fuel and ash) handling equipment
- Sizing of boiler accessories such as burners, fans, blowers, pumps and tanks
- Sizing of combustor for solid fuels.
- Prepares combustion calculation and mass balance.
- Prepares boiler trims.
- Prepares fabrication drawing details and cutting list.
- Prepares bill of materials and cost estimates.
- Computation for customer inquiries validation.
- Conducts site visit and actual testing.
- Analyzes design requirements/specification/parameters.
- Prepares presentation drawings/evaluate drawings.
- Customizes designs and estimates based on client requirements.
- Collaborated with product development team to implement product improvements.
- Diagnosed and resolved client technical problems and system conflicts.
- Trained and supervised new hires, conducts seminar for students.
Design Engineer - Mechanical
Industry:
Environment / Health / Safety
Employment Period:
April 2014 to January 2015 (9 Months)
Duties and Responsibilities:
- Have designed 10 tons capacity incinerator.
- Have designed waste treatment system facility and its accessories
- Conducts research and development for waste water treatment facility.
- Conducts laboratory experiment and test.
- Prepares drawing details with bill of materials and cost estimates.
- Assist with material purchase and contact possible suppliers.
- Prepares project plan and schedule.
- Prepares progress report of project.
- Conducts supervision and evaluation works of project
- Conducts site visit and ocular inspection of possible clients.
- Teamed with engineering superiors in preparations of project proposal.
- Project in-charge for the construction of new equipment (thermal destruction unit)
Assistant Manager / Supervising Engineer
Industry:
Manufacturing / Production
Employment Period:
February 2015 to September 2022 (91 Months)
Duties and Responsibilities:
- Evaluation and checking of technical designs for boilers, pressure vessel, solid fuel furnaces, conveyors and other material handling equipment, tanks, pumps , fans and blowers.
- Review of design computations for sizing of equipment, boiler trims, fabrication drawing cutting list and estimates.
- Conducts supervision and evaluation works of project, and scheduled work load for the staff, and making sure to meet the target date as per project required.
- Represents engineering department for meetings in both internal and to customers with engineering manager.
- Prepares fabrication drawing details, cutting lists and as-built drawings.
- Prepares bill of materials and cost estimates.
- Conducts actual checking on fabrication shop.
- Conducts research and products development.
- Conducts site visit and actual testing.
- Diagnosed and resolved client technical problems and system conflicts.
- Trained and supervised new hires, conducts seminar for students.
- Evaluation and checking of technical designs for boilers, pressure vessel, solid fuel furnaces, conveyors and other material handling equipment, tanks, pumps , fans and blowers.
- Review of design computations for sizing of equipment, boiler trims, fabrication drawing cutting list and estimates.
- Conducts supervision and evaluation works of project, and scheduled work load for the staff, and making sure to meet the target date as per project required.
- Represents engineering department for meetings in both internal and to customers with engineering manager.
- Design and sizing of boilers and pressure vessels, conveyors, material handling equipment, tanks, pumps , fans and blowers.
- Prepares fabrication drawing details, cutting lists and as-built drawings.
- Prepares bill of materials and cost estimates.
- Conducts actual checking on fabrication shop.
- Conducts research and products development.
- System failure analysis and improvement.
- Conducts site visit and actual testing.
- Analyzes design requirements/specification/parameters.
- Customizes designs and estimates based on client requirements.
- Collaborated with product development team to implement product improvements.
- Trained and supervised new hires, conducts seminar for students.
Education History
Field of Study:
Engineering (Mechanical)
Major:
Mechanical Engineering
Graduation Date:
March 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- AutoCAD Operation, Mechanical Engineering, 2D Modeling, 3D Modeling,
INTERMEDIATE ★★
- Mechanical EngineeringSolidWorksMicrosoft Applications
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: AMD Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $9.54/hr
Jerica
Candidate ID: 458781
ADVANCED
- Team Management, Coaching, Mentoring, Project Supervision...
INTERMEDIATE
- Technical Support, Social Media Management, Social Media, Content Writing...
Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.54 per hour or $USD 826.83 per month
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
Jerica has more than ten years of experience in the customer service industry
She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service
Responded to account inquiries and concerns.
She then got promoted as a Team Lead where she managed a team of 15-16 agents
Conducted coaching and feedback on agent performance
Mentored agents who were unable to meet KPIs
Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project
Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US
Some of the tasks she performed included:
- Shopify order management
- Shopify product listing
- Order Fulfillment
- Answered customer inquiries via email, social media, and chat
- Processed returns and refunds
She also had a brief stint as a social media specialist for a marketing company where she did the following:
- Created content to be posted on social media accounts
- Did social media outreach to potential players and viewers
- Edited videos of tournaments and posted in social media accounts
- Conducted short interviews with players
- Posted live streams and podcast streams
- Email marketing
She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/
Strongest Behaviors:
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jerica has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.
Employment History
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2006 to August 2010 (48 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
- Responsible in resolving Internet connectivity issues
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2010 to November 2010 (3 Months)
Duties and Responsibilities:
- Responsible in answering queries specific to television
- Responsible in troubleshooting uverse television issues
- Responsible in resolving issues with Uverse TV
- Responsible in troubleshooting internet connectivity issues
- Responsible in troubleshooting Hardware and Software issues
- Responsible in answering billing enquiries
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2010 to November 2013 (36 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
- Responsible in resolving Internet connectivity issues
- Responsible in actioning Back of House Cases
- Provides Email and chat support for ISPs
Technical Support Representative/ Telstra
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2010 to November 2013 (36 Months)
Duties and Responsibilities:
- Responsible in answering internet connectivity enquiries
- Responsible in troubleshooting Hardware and Software issues
Project Coach
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2018 to March 2022 (43 Months)
Duties and Responsibilities:
- Provides Daily and Weekly Developmental Coaching to Team Members
- Provides Support and Assistance for Supervisor Escalation through the Chat Application and Messaging Platform
- Provides daily and weekly team performance through reporting
- Responsible in delivering month over month performance through KPIs
Shopify Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2021 to September 2022 (12 Months)
Duties and Responsibilities:
- Taking messages from stakeholders, Fulfillment team in be half of CEO.
- Schedule appointments and managing calendars meetings efficiently.
- Record messages, take notes, and maintain comprehensive MOM.
- Research trending products , compile reports, and perform data analysis.
- Draft emails, create process documents.
- Answer customer inquiries through different communication channels.
- Manage order and track order status.
- Troubleshoot order - related issues.
Virtual Receptionist and Order Intake Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2022 to October 2022 (6 Months)
Duties and Responsibilities:
- Taking messages from prospect wholesale clients in be half of CEO.
- Scheduling appointments and managing calendars efficiently.
- Provide exceptional customer support, addressing order/delivery inquiries, and resolving issues promptly and effectively.
Virtual Receptionist & Social Media Specialist
Industry:
Arts / Design / Fashion
Employment Period:
April 2022 to April 2023 (12 Months)
Duties and Responsibilities:
- Taking messages for the CEO and accurately recording relevant information.
- Scheduling appointments and managing calendars meetings efficiently.
- Create engaging gaming contents for all social media platforms (Facebook, Instagram, and Twitter).
- Research and Implement Social Media Strategies to boost brand awareness.
- Perform other ad hoc duties as required
Guest Concierge
Industry:
Hotel / Hospitality
Employment Period:
March 2023 to February 2025 (23 Months)
Duties and Responsibilities:
- Schedule cleaning and maintenance services for the property.
- Ensure timely completion of all scheduled tasks.
- Communicate with property owners regarding maintenance needs and updates.
- Provide regular statements and updates to property owners. 5.
- Respond promptly to guest inquiries and concerns via chat and email.
- Offer solutions and assistance to enhance the guest experience.
- Respond to guest reviews on various social media and rental platforms.
- Address any issues raised in reviews and maintain a positive online presence.
Housing Associat
Industry:
Property / Real Estate
Employment Period:
April 2025 to December 2025 (8 Months)
Duties and Responsibilities:
Education History
Field of Study:
Art/Design/Creative Multimedia
Major:
English
Graduation Date:
March 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Team Management, Coaching, Mentoring, Project Supervision, Administrative Support, Customer Service, Property Management,
INTERMEDIATE ★★
- Technical Support, Social Media ManagementSocial MediaContent WritingContent EditingShopify
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Samsung
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $10.99/hr
Anthony
Candidate ID: 458623
ADVANCED
- 3D, 3D Design, Graphic Ads, Graphic Design...
INTERMEDIATE
- Quality control, Work ethic...
Median Rate
$10.99
$12.07
if $1 = PHP52
$14.56
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.54 per hour or $USD 826.83 per month
Full Time: $USD 10.99 per hour or $USD 1904.80 per month
Remote Staff Recruiter Comments
- He has 7 years of working experience as a Graphic Designer for a design company, digital marketing agencies, and IT companies
- He has extensive experience working with different creative tasks which includes
- Designing brochures, posters, flyers, logos, and social media graphics
- Producing hand-drawn illustrations and vector arts
- Creating infographics and presentation designs
- Designing motion graphics and simple gif
- Developing mock-up designs
- He has also reasonable experience with video editing, animation, and 3D modeling
- He has supported mostly US clients
- He is a confident user of these following tools
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Adobe After Effects
- AutoDesk Maya
- Zbrush
- He can start as soon as possible
https://www.predictiveindex.com/reference-profile/collaborator/
Strongest Behaviors
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
- Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Anthony Josef is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Employment History
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2021 to September 2021 (4 Months)
Duties and Responsibilities:
- Creating designs for various clients that includes social media graphics, email designs, and a videos for reels in Tiktok and IG
Industry:
Retail / Merchandise
Employment Period:
November 2021 to September 2022 (10 Months)
Duties and Responsibilities:
- Post-production setup for stickers, Amazon mockups,website mockups, brainstorming monthly for new stickers
Industry:
Arts / Design / Fashion
Employment Period:
May 2016 to November 2016 (6 Months)
Duties and Responsibilities:
- Customer details setup for the book and book cover design making
Industry:
Arts / Design / Fashion
Employment Period:
November 2012 to March 2014 (16 Months)
Duties and Responsibilities:
- Making some Graphic designs and Marketing materials for customer
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2014 to June 2015 (14 Months)
Duties and Responsibilities:
- Designing brochures
- Designing for social media graphics
- Developing logos and thumbnails images
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2018 to February 2021 (36 Months)
Duties and Responsibilities:
- Designing various graphic tasks for US clients
- Social Media Graphics
- Static images
- Web banners
- Vector illustrations
Education History
Skills
ADVANCED ★★★
- 3D, 3D Design, Graphic Ads, Graphic Design, Illustration, Vector illustration, Adobe Photoshop, Adobe InDesign,
INTERMEDIATE ★★
- Quality controlWork ethic
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: 289.04 upload; 296.87 download
- Internet Type: DSL
- Hardware Type: Desktop
- Brand Name: Amd Ryzen
- Processor: ryzen 5600G
- Operating System: Windows 10
All-inclusive Rate: USD $6.64/hr
May
Candidate ID: 458493
ADVANCED
- Customer Handling, Email Handling, Customer Support, Chat Support...
INTERMEDIATE
- CSS, Phone Support, Email Support, Chat Support...
Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.64 per hour or $USD 1151.41 per month
Remote Staff Recruiter Comments
- May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
- She was exposed to the following tasks:
- Technical Support
- Phone Support - Inbound and Outbound calls
- Customer Service
- Outbound Sales
- Chat and Email Support
- She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk.
- She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
technical/customer support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2018 to December 2023 (60 Months)
Duties and Responsibilities:
- Providing phone and chatsupport
- Assisting with technicalinquiries
- Home security services
- Cable and phone serviceassistance
- Processing retail orders
- Sales support
Customer Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Providing chat support
- Managing customercomplaints
- Responding to customerinquiries
- Troubleshooting technicalproblems
- Addressing internet-related problems
- Sales
Education History
Field of Study:
Science & Technology
Major:
Information technology
Graduation Date:
March 15, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Handling, Email Handling, Customer Support, Chat Support, Customer Experience, Citrix,
INTERMEDIATE ★★
- CSS, Phone SupportEmail SupportChat SupportCustomer ServiceOutbound Sales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: www.speedtest.net
- Internet Type: Broadband
- Hardware Type: Desktop
- Brand Name: huawei
- Processor: 12th gen intel(R)core(TM)i5-12450H 2.00 Ghz
- Operating System: Windows 11
All-inclusive Rate: USD $23.06/hr
Johnson
Candidate ID: 458382
ADVANCED
- Marketing, Marketing Strategy, Project Management, Risk Management...
INTERMEDIATE
- Hubspot CRM, Salesforce Analytics, Salesforce CRM, Facebook Ads...
Median Rate
$23.06
$25.93
if $1 = PHP52
$32.59
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 23.06 per hour or $USD 1998.78 per month
Full Time: $USD 23.06 per hour or $USD 3997.55 per month
Remote Staff Recruiter Comments
He began his career in 2008 as a Retail Operations Manager, where he was in charge of transporting big units, managing staff and costs, anticipating market prices, and paying salaries.
He finally rose to the position of Team Manager for Business Development, where he oversaw a group of ten experts. He implemented consequence management during this time to ensure rigorous adherence to company policies and procedural procedures.
His professional path took off as a Project and Operations Manager, where he oversaw marketing initiatives that enabled his clients to achieve their desired income.
He is an expert on the following tech and software:
- Hubspot
- Zoho
- Salesforce
- Pipedrive
- Zendesk
- Apptivo
He is ready to start immediately.
Employment History
Director of Operations
Industry:
Retail / Merchandise
Employment Period:
June 2019 to February 2020 (8 Months)
Duties and Responsibilities:
- Successfully managed the $370,000 marketing budget month on month.
- Successfully improved logistics performance from 80% to 96% over 4 months.
- Successfully improved Return on Ad Spent from 2 to 4.6
- Developed workflows that increased productivity by 20%
- Successfully managed and led changes on operations projects.
- Managed resource assignment, work allocation and software and hardware requirements for operations projects efficiently through implementation of Inventory & Resource Management analytics dashboard to the team
- Increased Customer response time by 40% through implementation of chatbots and keyword based auto responses.
- Decreased cash outflows by 50% through introduction and execution of procurement contracts with select suppliers.
Project & Operations Manager
Industry:
Employment Period:
July 2018 to May 2019 (10 Months)
Duties and Responsibilities:
- Spearheaded 2 major marketing operations projects that helped our clients(EarthCycle and Listia)hit their $16.4m and $15m ICO soft cap goal respectively.
- Increased team productivity by 50%
- Lead team of 50 FTEs with less than 10% attrition rate
- Completed over 80 projects over 9 months
- Acted as a conduit between different departments providing important feedback and communication.
- Implementation of any new policies and procedures relating to the production process.
- Ensured key performance indicators were in place and production targets were always met
Retail Operations Manager
Industry:
Retail / Merchandise
Employment Period:
July 2008 to July 2012 (48 Months)
Duties and Responsibilities:
- Responsible for moving large units
- Staffing & Cost Management
- Market Price Forecasting & Salary
Sales and Retention Specialist
Industry:
Telecommunication
Employment Period:
September 2012 to February 2014 (17 Months)
Duties and Responsibilities:
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine the focus of sales efforts.
- Determine discount rates or special pricing plans.
- Plan and coordinate training programs for the team/s
Team Manager - Business Development
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2014 to August 2015 (16 Months)
Duties and Responsibilities:
- Led a team of 10 FTEs
- Successfully met team monthly sales ($1500 - individual) quota through consistent sales monitoring, feedback loop and spot checks with team members.
- Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, performing quality checks, developing and reviewing performance reports, identifying areas to improve, and implementing measures to improve performance levels and meet objectives.
- Regularly reviews the team's statistics to measure performance and the need for improvement.
- Ensured strict adherence to company policies and procedural guidelines by implementation of consequence management.
Sales Operations Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2015 to July 2018 (34 Months)
Duties and Responsibilities:
- Increased company profit by $150,000 YoY 2016 vs 2018
- Achieved 90% customer retention
- Spearheaded retail auto dealership campaigns with 2 departments(20 FTEs) and consistently met individual department quotas for 9 months
- Sales ($8000/monthly)
- Account Management ($2000/monthly)
- Pioneered retail product development that was presented at 17' NADA
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Financial Management
Graduation Date:
January 2, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Marketing, Marketing Strategy, Project Management, Risk Management, Operations Management, Process Improvement, Six Sigma, Sales, Data Analysis, Strategic Management, Asana, Trello,
INTERMEDIATE ★★
- Hubspot CRM, Salesforce AnalyticsSalesforce CRMFacebook AdsGoogle AnalyticsGoogle AdWords
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 4.48, Upload: 5.48
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Motodf Desktop
- Processor: AMD Ryzen 5
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Edge on Recruitment
People are looking for fresh opportunities. And the pay is not the only factor. Top talents are searching for ways to balance their work with the things they want to do. You can’t blame them. People want to live their life to the fullest, and it’s not necessarily in the confines of an office.
If you’re a remote working company, you have the edge over the rest. A remote working setup is flexible enough to give your possible employees what they’re longing for.
Happier and Productive Employees with Lesser Attrition
Seasoned remote workers are quite happy in their work-from-home setup. Before the pandemic, a study was released that 90% of workers say allowing for more flexible work arrangements and schedules will increase employee morale.
If you have happy employees, most likely, they are also productive. The quality of life trickles down not only in their homes but also in the workplace. Moreso, the virtual workplace.
A 2-year study by Stanford professor Nicholas Bloom supports that claim. With participants of over 500 employees, they found out that productivity increased by a considerable amount while employee attrition decreased by 50%.
They also saved an additional $2000 per employee for the reduced office space.
The result goes to show that the flexibility and quality of life of the workers can definitely be an advantage for your company.
Conclusion
There you have it! Operating remotely has numerous advantages. So if you’re on the fence, try out remote working and reap the benefits. Check out this link if you’re looking for your very own remote team.
Leandro is a content creator and digital nomad who started his career as a remote working content writer. He is an advocate of location independent sources of income. And he believes that everyone has the ability to be one as well. If you have any content requests and suggestions, feel free to email him at leandro@remotestaff.com.
