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• Mae has a bachelor's degree in Accountancy. She has been working for almost 12 years in the Real-estate, Digital Marketing, and Business Process Outsourcing handling financial accounts where she handled and performed roles such as Financial Account Associate, Database Manager, Digital Marketing Virtual Assistant, Executive Assistant, and Real-Estate Virtual Assistant. She catered to Clients from Australia and US.
• She attended an online course for Xero Accounting.
• She worked as a Financial Account associate where she was task to do the following:
  • Customer Service
  • Phone Support
  • Process refunds
  • Resolved customer complaints via phone and verify account information.
  • Helped Clients with their Debit and Credit Card Accounts.
  • Assisted them with refunds and waiving fees.
  • Processed Credit Card Payment
  • Checked Credit Card Statements Pin and Card Activation
  • Assist clients with fraudulent transactions on their cards
• She has been working as a Virtual Assistant for almost 3 years and has a background doing the following tasks:
  • Basic Accounting
  • Accounts receivable management
  • Accounts payable management
  • Prepare financial reports and statements
  • Client and vendor management
  • Appointment setting
  • Email marketing
  • B2C and B2B marketing
  • Phone Support 
  • Cold calling
  • Contract Management
  • Copywriting
  • Social Media Marketing
  • Sales 
  • Product Research
  • Process Order
  • Creating contents
  • Qualifying leads
  • Administrative tasks
  • Assist in Transaction management
  • Property management
• She is proficient in using Salesforce, Chime, Sisu, Xero, Receipt Bank, A2x, Flodesk, ShopifyClickUp, MailChimp, Microsoft Office ( Outlook, Word, etc. ), Google Workspace, Active Campaign, Calendly, Canva, Zoom, Hubspot and Slack.
• She can start asap, is amendable working any shifts, and open to any full-time or part-time role.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

MAE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; MAE plans ahead, double checks, and follows up carefully on decisions and actions.

• Janna has been working for almost 7 years as Customer Service Representative, Administrative Assistant, Executive Assistant, and Retention Specialist within BPO, telecommunication, and, Real Estate industries where she honed her skills in:
  • Customer Handling
  • Email Management
  • Administrative Assistant Support
  • Property Management
  • Social Media Management
  • Basic Bookkeeping
  • Lead Generation
• She is proficient with Zendesk, Avaya, Citrix, Slack, Google Suite, Zoom, Hubspot, WhatsApp, Camtasia, Canva, Discord, Airtable Zoho, Microsoft Excel and has basic knowledge with Gorgias.
• She can start as soon as possible for a full-time position at any time zone.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jan Alexis will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
  • Virtual Assistant
  • B2B and B2C Marketing 
  • Phone Support
  • Customer Service
  • Billing Representative
  • Sales Representative
  • Recruitment Specialist 
  • Account Manager
  • Email and Chat Support 
  • Calendar Management
  • Date Entry 
  • Administrative Tasks
• He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
• When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
• He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
• He can start asap, amendable working any shifts and open to any part-time role only.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satis

• She has 12 years of work experience as a Virtual Assistant in Real the Estate, Non-Profits, and Advertising/Marketing industries.
• She has a degree in Bachelor of Science in Secondary Education
• She is proficient in performing the following task:
  • Calendar Management
  • Email Marketing
  • Lead Generation
  • Appointment Setting
  • File Management
  • Managing Rental Properties
  • Invoicing 
  • Telemarketing
• She has basic knowledge of SEO and processing Accounts Receivable and Payable 
• She is adept at using the t and applications like:
  • Trulia
  • Zillow
  • Slack
  • Microsoft Office 365
  • Google App
  • Adobe Acrobat
  • DocuSign
• As an Executive Assistant she has experience in doing the following tasks:
  • Overseeing email correspondence
  • Arranging significant meetings, whether virtual or face-to-face
  • Handling various appointments, both work-related and personal
  • Managing social media activities and communication
  • Compiling and maintaining digital files
  • Collecting information
  • Crafting presentations
  • Handling reservations and bookings of various types
  • Maintaining and refreshing contact databases
  • Coordinating and overseeing all scheduling and calendars, among other tasks.
•  She can start as soon as possible. For any full-time or part-time position

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Ailyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Ailyn will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ailyn is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
  • Email Management
  • Calendar Management
  • Social Media Management
  • Booking Appointment
  • Email Marketing
  • Data Entry 
  • Basic graphic design
• Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
• She is proficient in Microsoft tools, Google Suite, and Canva, 
• She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

• Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
• She has supported various administrative tasks such as:
  • order management
  • chat support
  • data entry
  • email management
  • social media management
  • travel arrangements
  • taking inbound calls
• She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
• She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.

• Earl is an experienced Learning and Development Trainer working for over 10 years where he mainly handled senior-level roles in training and managing people regarding processes and monitored team performance. He also developed training modules,  conducted leadership training, and manage the operational performances of newly-hired employees. The roles he had handled included but were not limited to Senior Training Supervisor, Business Development Executive, Quality Assurance Team Leader, and Training &  QualitySpecialist. He already managed to work with the US and Australian clients. Earl is constantly seeking development opportunities and comfortable leading and working with a team.

• His expertise is in the following:
• Training and Development
• Technical Customer Support
• Business Planning Presentation
• Report and Training Needs Analysis
• CSAT and NPS Surveys
• Customer Relations 

• Avi has been working for 15 years offshore and onshore as an Executive Assistant.  She supports the senior leadership team and provides services to  6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.

• Her expertise is in the following:

  • Calendar Management
  • Email Management
  • Call Handling
  • Project Management
  • Setting up meetings
  • Inquiry Handling
  • Internal and External Communication between staff and management
  • Travel and Events Arrangement
  • Time Sheet Management
  • Administrative Support
  • Gatekeeping
  • Documentation

• Adept in using the tools/applications like:

  • Microsoft Office (Word, Excel, and PowerPoint)
  • Microsoft Outlook
  • Office 365
  • MS Teams
  • SAP
  • Concur Expense
  • Canva Pro
  • Adobe Photoshop

• She can start immediately and she is amenable to working any shift for a part-time or full-time position.

Predictive Index Behavioral Profile - Strategist
https://www.predictiveindex.com/reference-profile/strategist/
 
Strongest Behaviors

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.

Behavioral Summary

Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.

• Tina has been working since 2016 and has handled roles such as real estate virtual assistant, Technical support representative and Customer support specialist within BPO and real estate industries.
• She honed her skills in:
  • Customer support
  • Email and chat support
  • Technical support
  • Data entry
  • Calendar management
  • Inbound calls 
  • Data entry 
  • Team management
• She has worked with a US client
• well versed with the following software tools:
  • Salesforce
  • Intercom
  • Callaction.com
  • Google suite
  • Trello
  •  Intercom
  • Salesforce
  • follow up boss
  • Canva
  • Animoto
  • Zillow  
• She can start immediately for Full time position.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Ma. Cristina will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Clarrence has been working as an assistant/executive secretary for more than 5 years. With her exposure to administrative tasks, she has developed her organizational and coordination skills. She has been competent in supporting the following:
  • Data Entry
  • Document processing
  • Contract and agreement preparation
  • Calendar management
  • Email management
  • Appointment Setting
  • Customer service
  • Lead Generation
  • Cold Calling
• • Basic bookkeeping and record maintenance
  • Market research
  • Social media marketing
• She is proficient with the following tools:
  • MS Office (Word, Excel, Outlook, OneDrive)
  • Hubstaff
  • Xero
  • Time Doctor
  • Calendly for calendar and scheduling
  • ASANA for project management
• She can start immediately for any full-time or part-time position.

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

She is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Gen has been working remotely since 2015 as an Executive Virtual Assistant within real estate companies in the US 
  • Marketing Analysis
  • WordPress Management 
  • Payment Processing
  • Taking Minutes of the Meeting 
  • Phone and Chat Support 
  • Calendar and Email Management
  • Appointment Setting
  • Lead Generation
  • Skip Tracing
  • Reporting
  • Data Management
  • Property Management
  • Social Media Marketing
  • SEO
• She has good communication skills.
• She is proficient with
  • Microsoft Office
  • WordPress
  • AppFolio
  • Dotloo
  • Mojo
  • Monday.com
  • Canva.
• She can start immediately for a part-time position and need two weeks' notice for a full-time position.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Reslyn is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reslyn, who takes responsibilities very seriously.

• Febbie has over 4 years of experience in Administrative role and Customer Service 
• She's good at communicating
• She did phone calls, email support and chat support
• She also did some research for her clients
• She's been doing data entry and administrative work, helping with contracts and database
• She has a basic graphic design background
• She uses the following tools:
  • MS Office
  • Google Apps
    •  Sheet
    • Docs
  • ASANA
  • Trello
  • CRM
• She has 3 dogs at home and fond of having pets
• She also uses an IOS Mobile phone
• She can start immediately