World-Class, High-Performing Virtual Assistants for Australian SMEs

• General administrative task
• Reporting 
• Sales and Marketing

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Manage Inbound and Outbound calls
• Provide Travel info to customers
• Handle a Team as Subject Matter Expert

• Computing Daily ROI June 10, 2018 to August 15, 2020, September 5, 2020 to February 12, 2021 and Total ROI Travel Account Media Buyer
• Create and Launch Ads on Facebook
• Monitor running ad campaigns - kill or scale active campaigns based on metrics
• Test different creatives (images, headlines & post text)
• Calculate daily and lifetime ROIs

• Worked closely with the CEO in developing social media contents.
• Assisted in developing concepts and related articles for their website development
• Performed administrative and marketing tasks

• Managed, updates client’s product inventory, product images and prices of online store through Shopify and WordPress
• Submits monthly report of competitor’s prices
• Handled the marketing and advertising through contacting popular bloggers and promote website content.
• In-charged of managing social media accounts, content and upload.
• Acted as the main customer service support for customer inquiries and returns.
• Responsible for updating accountancy work through Xero from managing and securing invoices to reconciliation
• Prepared meeting agenda and minutes for weekly meeting.

• Social media marketing - creating content and captions, posting and advertising
• Website management - align social media content with their Wix website, including special offers
• Email marketing - creating and aligning content through email marketing campaigns using Mailchimp or Wix
• Ad hoc design work using Canva
• Marketing intelligence - monitor competitor marketing activities, conducts competitor analysis and the like
• Propose social media marketing strategies to increase brand awareness

• Monitored various Amazon promotional deals, including Lightning Deals, Best Deals, and Deal of the Day.
• Listed flash deals to ensure they meet Amazon's standards, including accurate product information, images, and pricing.

• Managed online campaigns, effectively driving brand awareness and opening multiple store branches.
• Increased monthly sales revenues through social media postings and ad. 
• Designed and created their website and e-commerce store.

• Managed supplier invoices for purchases for jobs and stock items, and matched them to system receipts for posting to the General Ledger.
• Also worked in monitoring invoices and ordering the company's supplies and workshop stocks for their branches.
• Rendered additional assistance with expense account management and with general admin duties.
• Worked closely with business owner, financial manager, sales officers, and job technicians for the proper allocation of work receipts and inventory issuances.

• Manage daily branch operations consistent with internal controls and approved policies.
• Assist the Business Manager in increasing the branch profitability and ensure customer satisfaction thru quality service.
• Promote employee engagement.
• Review and approves transactions within authority limit.
• Perform custodianship functions in accordance with the approved matrix.
• Ensure compliance with regulatory requirements.
• Supervision of all branch transactions.
• Cash management - ensure cash supply and demand are met and within the limit on a daily basis.

• Tasked to review all the day to day transaction of tellers and cash officers.
• Maintain all files of cash hub and all documents properly approved prior to filing.
• Monitor balancing of the cash account.
• Designated to process outward clearing checks.
• Assigned to prepare regular and required reports.
• Responsible for monitoring and preparation of cash hub expenses.
• Assist Auditors during yearly audit and provide requested documents for review.

• In-charge of invoicing, archiving email of supporting documents for reference, and ensuring correctness of entries upon fulfillment in DEAR software and shopify platform.
• Worked closely with operations, customer service, accounting and dispatch teams. 

• Product listing on e-commerce platforms
• Maintaining and administering the e-commerce stores
• Inventory control and price management
• Listing quality checks and enhancements
• Listing description & content writing
• Product market research and competition price checking

• Product sourcing and research manually or using Zik Analytics
• Listing products manually on my client's account or using Dropship Beast.
• Edit photos using Canva or do collage using Picmonkey
• Process orders manually
• Update productivity sheets daily

• Marketing Maintenance Agent for 1 year
• Update and maintain the Credit List
• Accommodate customer's inquiries and question regarding the company
• Fraud Agent for 1 year
• Accommodate client inquiries regarding their pending order and their delivery status.

• Credit Verifier for Saving Loan.
• Do Employment and Residence Verification.
• Re-evaluate and reprocess loan application that is already denied

• Sent email and answer customer inquiries about their parcels

• Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
• Get to work with different industries like real estate and computer software companies. 
• Had worked with different ESL companies as well.
• But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

• Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
• Monitored all programs are done according to what was planned, if not, to something that will have great results. 

• Provided various kinds of administrative assistance to the school. 
• Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
• Assisted the lead teacher in handling a preschool class

• Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
• Provides great customer service among our clients all over the world.  
• Develops negotiating strategies, examining risks and potentials.
• Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

• Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
• Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

• Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
• Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
• Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

• I worked as a Researcher.
• I researched or helped him to find info or something that he wants to me check.

• I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

• I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
• Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

• I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
• Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

• I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
• The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

• As a Virtual Assistant, I assisted with admin tasks
• Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
• Do research regarding podcast and speaking/conference/events and contacted or emailed client.
• Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

Responsibilities include:

• Email Management - responding to emails on behalf of client
• Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
• Travel Management - schedule flights, books hotel accommodations or reservations for clients
• Phone Handling - doing outbound call to follow up on reservations
• Internet Research of drop-off information (Zip codes and streets) and patient's information
• Database management - updating ambulance and patient schedules and ambulance information on client's main system
• Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
• Send daily reports

• I worked as Level2 Technical Support Representative for POTS line.
• I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

• I worked as Project Manager for the Return equipment in a  telephone company.
• I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
• I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• I worked as Technical Support Representative Level 1.
• I’m assisting customers who has a dsl problem and some basic computer problems.

• Online teacher to Chinese Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills

• Calling all local companies in Singapore to assist them in hiring applicants on each vacant position that they have.

• Calling leads to pre qualify them and transfer it to a live agent

• Lead Mining, lead searching on different platforms, finding the names, emails and the best number to reach that person.

• Online teacher to Korean Students both Adults and Children. Teaching them basic English, helping them enhance their English communication skills.

• Calling business owners who might be interested to invest in Biotechnology.

• Cold Calling, calling how owners if they would be interested in selling or if they would consider selling their property.
• Sending text messages

• Handling the company's Social Media accounts, promoting the company's services as well as sending emails to different prospects. 

• Cold Calling, calling home owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Cold Calling, calling owners if they would be interested in selling, if they would consider selling their property, or if they do have other properties that they might consider selling.

• Calling business owners to see if they are in need of cleaning services. We offer them a free site visit to check what help they need when it comes to our cleaning services.