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• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Candidate has more than 8 years of experience in the BPO industry.
• He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
• Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
• His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
• He gained experience in:
  • Customer Support
  • Sales (Inbound/Outbound)
  • Appointment Setting
  • Lead Generation
  • Cold Calling
• He is knowledgeable in tools such as:
  • Podio
  • Slack
  • SalesForce
  • CRM
  • Ringcentral
  • Netsuite
  • Avaya
  • PDA Software
  • Convoso
  • Skype
  • Rest Software
  • Microsoft Applications
• He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.

• Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
• At present, she is employed as a Healthcare Advisor in a BPO.
• Some of her responsibilities include:
  • Responsible for assessing customers' claims and disputes
  • Responsible for making decisions and granting customers' claims
  • Receive customer inquiries and escalations regarding our services
  • Responsible for assisting, adjusting, and reprocessing medical claims
  • Responsible for finding healthcare providers and facilities for customers with medical needs
  • Responsible for quoting benefits for client’s medical coverage
  • Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
• She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
• She can start after 2 weeks.
• She is amenable to a day shift, preferably a full-time role.

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
  • Customer service
  • Technical support
  • Handle escalation calls
  • Ticketing system
  • Outbound and Inbound calls
  • Chat support
  • Email support
  • Billing and payments
  • Virtual Assistant
• Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
• During her BPO employment she handled different accounts such as:
  • AT&T
  • Comcast
  • Time Warner Cable
  • Bellsouth
• She worked with US client.
• She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
• She needs 2 week's notice to start.  She is amenable to working the day shift for full-time position.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.