How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

• Customer Service

• Quality Assurance
• Team Management
• Training & Development

• Managed the entire business.

• Training & Development
• Quality Assurance
• Business Development

• Built and managed an entire Learning & Development Team for a single campaign.
• Supervised 4 full-time training specialists handling different line of businesses.
• Designed, implemented and reinforced processes to achieve set training goals.
• Closely monitored training performances to ensure service levels are met.
• Conducted monthly, quarterly and yearly performance reviews.
• Strategically planned training logistics.
• Created board reports on training progress for all stakeholders.
• Assisted in facilitating Training Needs Analysis.
• Assisted in developing training modules designed to improve customer experience and communication skills.
• Assisted in analyzing NPS statistics to strategize training for customer and agent benefits.
• Developed and conducted leadership training.
• Published and maintained up-to-date learning and development process documents within knowledge base.
• Participated in efficient team meetings on a regular basis to share new developments and insights from Learning & Development Team.
• Coached and developed trainers and aspiring leaders.
• Managed operational performances of newly endorsed agents to production.

• Business management
• Social media marketing
• Accounting management

• Sourced great numbers of leads through lead-sourcing software applications.
• Validated sourced leads through lead-validating software applications.
• Managed end-to-end cold email marketing campaigns.
• Created Loom videos for client services.
• Managed client’s business correspondence.
• Managed client’s reporting requirements.
• Carried out other tasks set by the client.

• Built a deep knowledge of the ClickUp (SaaS) products to provide contextualized priority support to strategic Enterprise users via business correspondence.
• Worked closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
• Troubleshot incoming support requests and owned their resolutions, clearly managing user expectations throughout the process.
• Optimized team specific documentation and workflows to empower great support experiences at a growing scale

• Conduct research on job description details.
• Write, copy, and edit job postings.
• Upload job openings to the company portal.

• Supported clients about their
• DIRECTV services which include billing explanation, upselling  services tied up to their needs, assist in minor troubleshooting for technical issues.
• Ensuring that action plans are executed during coaching sessions to meet company goals month over month.

• Team Lead position for Directv and continued to ATT Advanced Technical Support.
• Attend weekly management meetings and team meetings with my agents to discuss KPI's ensuring goals are met weekly and monthly.
• Developing and coaching agents to strengthen areas for improvement so they are aligned

• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Facilitate and maintain relationships between my organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.

• Responsible for providing technical assistance and support related to computer systems, or software.
• Response to queries isolates the problem and determines and implements a solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
• Write training manuals.
•  Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

• To provide outstanding customer service including information on agency product and travel destinations.
• Promote the agency brand and generate sales.
• Include ensuring all calls are promptly and efficiently handled and achieving all personal targets and objectives through maximising all sales opportunities.
•  Working in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch selling.
• To be able to work in an exciting target-driven sales environment as a part of a supportive and dynamic team.
• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

• Responsible for local brand development and selling to companies who can then distribute to their customers.
• The position includes developing and implementing well thought out marketing strategies, like product launches and loyalty programs, that increase success rate and brand perception.
• Develop marketing strategies aligned with the brand strategy.
• Act as the key liaison between product development and buyers.
• Maintain customer relationships for future purchases and cultivate programs that ensureproducts sell in-store.

• Accomplishes marketing and sales objectives by planning, developing,  implementing,  and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Creating a plans & program for upcoming year and Strategic plan.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.
• Track market and company sales performance.
• Work closely with marketing teams to create programs.
• Generate leads and drive sales. Gather and report customer intelligence to sales teams.
• Develop marketing plans. Manage vendor contracts.
• Support all company initiatives, give actionable feedback, share best practices, and serve as an advocate and information source for the company.
• Manage marketing budgets.
• Attend trade shows and events to market products.
• Develop effective account conversion strategies to accelerate adoption.
• Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
• Improve forecast performance of business through thorough understanding of underlying demand assumptions.
• Keep abreast of industry trends, competition, and new opportunities.
• Develop and understanding of product line and value chain.

• At the peak of operations, the store employed two additional staff members.
• To promote sales, I developed a successful loyalty program wherein customer is earned free fries and drinks with every sixth order. This program produced an immediate 15% increase in sales. Approximately 25% of customers participated in the program.

• Responsible for all front-line house duties associated with ensuring a superb customer service experience, including meeting, greeting, and attending to the needs of guests.
• Recognized for my excellent rapport with all guests and for dealing with customer complaints in an effective and courteous manner.
•  Worked with maintenance and other staff to resolve complaints and issues quickly.
• Responsible for maintaining accurate accounts
• and efficient guest billing processes.
• Maintained the cleanliness  and  orderliness  of the hotel reception area.
• Undertook general office duties including
• writing correspondence and emails, filing documents, manning the switchboard, accurately recording room bookings and reservations.
• Administered the general petty cash system and floated in an accurate manner.

• Owned the online business
• I started this business while still in college. Promoted the business viasocial media marketing, networking, and word-of- mouth.

• Pioneered revolutionary redesign of store interiors to showcase products and to encourage a higher volume of foot traffic.
• Planned and directed several successful marketing campaigns, including experimental programs to enhance and grow the company's brand.
• Negotiated contracts for advertising and collateral development, determined pricing strategies for products and services, and advised client firms regarding their local sales efforts.
• Responsible for measuring, monitoring, and improving active campaigns.
• Used Photoshop to prepare mailers, brochures, and e-marketing, formatting content and graphics.
• Undertake marketing projects for the benefit of our company.
• You will organize creative campaigns and promotional events that can make a difference for our company's success according to trends and customer requirements.
• Conceiving and developing efficient and intuitive marketing strategies.
• Organizing and oversee advertising/communication campaigns (social media, TV, Radio, Print Billboard, Newspapers Ads, Magazine Ads etc.)
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures. Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses

• Improved event planning: 30% faster, 25% higher attendance.
• Boosted leads 20% and conversions 15% via marketing campaigns..
• Coordinated and executed events, trade shows, and product launches, increasing brand visibility and awareness among target audiences, and resulting in a 40% increase in social media engagement.

• Ensured 100% accuracy and organization of legal records, documents, and files, facilitating efficient retrieval and review of critical information.
• Developed and implemented an improved records management process, resulting in a 25% reduction in time spent searching for documents and a 15% increase in productivity.
• Demonstrated expertise in maintaining confidentiality and adhering to regulatory requirements, ensuring compliance with laws and regulations governing legal records and documents.

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• Aircraft Supplies Oversight: Take charge of controlling and managing aircraft supplies, ensuring availability and accuracy to support smooth flight operations.
• Procurement Management: Prepare and raise Purchase Requests (PRs) and Purchase Orders (POs), ensuring timely and efficient procurement of necessary supplies.
• Team Leader Support: Provide essential support to the team leaders of various departments, contributing to the overall efficiency and effectiveness of ground operations.
• Problem-Solving and Process Improvement: Identify and implement corrective and preventive actions for any issues that may arise within the supply system, proactively ensuring seamless operations.

• Continuously seek improvements and simplification by building enhancements and other related changes to help streamline the Finance & PSA processes.
• Also, part of SMEs which  is to ensure the facts and details are correct so that the project's/program's deliverables will meet the needs of the stakeholders, legislation, policies, standards, and best practices. To achieve this, SMEs will accurately represent their business units' needs to the project team.
• Manage service and support requests relating to Workday Finance & PSA systems. Deliver efficient, accurate, timely system administration services as per agreed KPIs and SLAs
• Provide support and troubleshooting on Workday integration patterns to other related Finance & PSA systems - CRM, DWS.
• Work closely with stakeholders to deliver efficient and accurate configuration as per the business requirements and strategy.
• Ensure expense claims are coded correctly and within company policies.
• Review and approve expense claims 
• Reconcile Card statements and accounts
• Prepare month-end tasks and reports
• Assist with expense claim queries and support and promote process efficiency and system improvement.
• Assist with ad-hoc duties, administration tasks, etc.
• Ensure internal controls and company policies are complied with
• Backup to other AP staff when required
• Provide regular feedback to management

• Reconcile Monthly Sales reports vs Actual Invoices/Billing. Prepares Weekly Sales & Collection Report. And Monitor Aging Report Every 15th & 30th of the month.
• Follow up a collection to our client. Maintain accurate posting activities, reconcile and adjust processing as appropriate.
• Verify, allocate, post, and reconcile accounts Payables and Receivables.
• Preparing BIR 2307, Preparing and recording check vouchers.
• Perform day-to-day processing and monitoring of accounts payable transactions.
• Familiar with government mandated like SSS, PAG-IBIG, PHILHEALTH
• Maintain supporting documents and files, down payment processing

• Responsible for processing, checking, and encoding accounts payable transactions.
• Ensures accuracy and completeness of invoice/supporting documents against existing policies/approval limits, Process and close periodic payrolls and send issues to Pay Slip.
• Correct posting entries in the payments system.
• Prepared SSS/PHILHEALTH/PAG - IBIG documents and monthly payments. Also, knowledge of BIR remittances like 1601-C,0619-E 2550M and quarterly, etc.
• Check the manpower agency billing, and coordinate concerns before payment.
• Prepares summary of unpaid transactions/Uncollected checks.
• Process expenses and other entries processing Like; as other Reimbursement, Prepares Journal vouchers and posting of entries, and Release transportation allowances to employees are needed.
• Prepared official receipts based on collection received and credits memos from the representing bank representing a collection of receivables from two companies
• Review employee expense reimbursements reports based on two cut-off dates per month.
• Prepared monthly billings for services rendered covering two customers and reviewed employee expense reimbursements reports based on two cut-off dates per month.
• Maintain appropriately detailed schedules such as lapsing schedules for property and equipment subsidiary records for receivables, advances, and Payables and Process direct deposit payments thru the bank online. From JobStreet.com

• Process all vendor invoices of suppliers & responsible for timely payment of company's payable.
• Receive and validate suppliers' invoices and request for payments to ensure proper distribution of expenses to various departments.
• Process request requisitions to reconcile suppliers and resolve differences.
• Maintain accounting ledger by verifying & posting accounting transaction monitoring accruals for management accounts.
• Provide accurate and effective document preparation and record management relative to AP function with record retention policies & procedures.
• Process and strictly monitor the audit cash advances, liquidation & Reimbursement.
• Custodian of Petty Cash Disbursement, disburse petty cash by recording entry.
• In charge of daily deposit & Bank transactions; Receive & Monitoring Cash & check collection.
• Prepared weekly PDC report.
• Perform day-to-day financial transactions, including verifying, classifying computing, posting, and recording accounts receivable data.
• Master Data Management/Maintenance, Check of Credit Risk
• Monitor and prepares daily, weekly & monthly report.
• Monitor and perform follow-ups due to collect from customers.
• Prepare Aging report every month & reconciliation per customer.
• Validate expense report & forwarded to the sales team.
• Monitoring record-keeping and inventory of fixed assets (Office equipment, Furniture, and other company properties).
• Prepare & reconcile monthly report inventory & yearend inventory report from forwarded by supply chain, distributions inventory report.
• Monitoring of bank accounts and reporting to the DEPARTMENTAL HEAD to ensure that there are sufficient funds in the main account cover payments made.

• Supplier Invoices/Operation Management
• Conduct three-way matching with Purchase orders and GRNs in case of Purchase order-based Invoices.
• Ensure proper approval and authorization in case of non-Purchase order-based Invoices
• Account accurately and the invoice incorrect code and timely payment
• Perform audit check to ensure the employee's claim is as per country expenses reimbursement policy
• Ensure the Expense claims are duly approved by the relevant authority.
• Accounts accurately the claim incorrect code and timely payment
• Check accuracy of inter-company invoices as per policy. 
• Ensure the expense claims are duly approved by the relevant authority.
• Process VAT claims received from tax department to local country office And Prepare batches of an invoice for data entry.
•  Provide support for resolving vendor queries and the vendor's statement of accounts (SOA).
• Maintain all accounts payable reports, spreadsheets, and corporate accounts payable files 

• Ensure that the Accounts Payable are being informed that invoices are reviewed and match all documents for payment.
• Analyze invoice and match supporting documents coordinate with affiliate or vendor in case Process the accounts payable voucher
• Daily monitor of Liquidations, Disbursement, Cash Advance, and petty cash and also process an invoice by the standard procedure set out in the standard AP operating procedure as well as in the Agreed- company affiliates' specific guidelines.
• Assist in check releasing ensuring all payments made are authorized with proper approvals and covered with Official Receipt by Destiny policies and BIR guidelines.
• Handle queries and/or requests of internal and external customers AP team including but not limited to updating the status of check for pick up.
• Assist in validating the status of 'STATEMENT OF ACCOUNTS" of vendor's service
• Prepare bills, invoices, and bank deposits.
• Prepares bank deposit, general ledger posting, statement, and payables.
• Monitor company bank statement.
• Monitor customer payment transactions and create reports based on agreed schedules to ensure that amounts are matched with corresponding records.

• Monitor and review Accounting (AR) and related system reports for accuracy and completeness.
• Prepare discrepancy reports with corresponding attachments (Debit/Credit Notes and other supporting documents)
• Prepares sales assistant reimbursement summary.
• Prepare Statement of Accounts (SOA) sales invoice required timely and accurate manner.
• Monitor of liquidation of Employee, Disbursement, Cash Advance, Petty cash (PCF).
• Prepare Statement of Accounts of Clients send billing/Invoice to clients through Shipping, Messenger thru sending Email.
• Collate service sheets and delivery receipt for billing from liquidation.
• Coordinate and follow up with the clients for Tax Certificate (2307).
• Files and organize all the billing documents & Invoice.
• Handle Tele-collection to Customers coordinate the schedule of the collection with the messenger.
• Scan all Supportive documents or another related invoices.
• Prepared Monthly sale report.
• Secure revenue by verifying and posting receipts and resolving the discrepancies.
• Filling of sales and Tax Returns, also Monitor Accounts Receivable Aging reports

• Analyze business functions in Finance or HR at a high level to identify business opportunities, value cases, and roadmap for leveraging.
• Performs analysis, conceptual design, configuration, and implementation of design in financial space
• Exposure to Workday Financial.
• Supervised 8 people to secure all the processes are smooth and followed the process based on the contract and agreement of our client and own end- to end program delivery.
• Advance Workday Reporting Skills and Dashboard creation and prepared project lifecycle documentation and project management plans.
• Direct reporting to clients and Stakeholders regarding the status of Quarterly Business reviews and request of clients.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

• We focuses on securing sales by reaching out to clients through calls, correspondence.
• They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the customers.

• We manages an author’s project through the entire writing, production, and publishing process.
• We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
• We set expectations all through the project, so the author has no surprises.
• We assure all details are covered.
• We assure all timelines and budgets stay in place and we find the right service providers for the author.

• We specializes in offering administrative services to clients from a remote location, usually a home office.
• Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

• We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
• We keep track of student progress and customize individualized plans for students with special requirements.

• I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
• Administering health and life insurance programs, implementing training and development plans,
• Updating employee records with new hire information and/or changes in employment status.

• We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

• We call potential customers, without any prior solicitation.
• We sell prescriptions for male enhancement.

• We manage, maintain, and repair IT systems.
• Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

• Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

•  Create targeted lists in Sales Navigator
•  Send effective connection request outreach "greetings" messaging
•  Send follow-up messages, once connected if there is an opportunity to send a follow-up.
• Test multiple variations of messages for split testing to ultimately book calls
• Collating the Contact Information of the leads (email, phone) after they connect
•  Prepare activity reporting (who was connected, who received messages, who booked a call etc
•  Identify key profiles to follow, content and groups to engage with.

• Manages social media account of US/ AU clients
• Develops a strategy and produces good content
• Writing content for the whole month in their respective pages

• Content writing
• Scheduling of posts
• Analytics report

• Managed social media accounts
• Created social media graphics for daily postings
• Increased social media following and clicks by 200%

• Creates landing pages
• Email marketing
• Content writing
• Graphic design
• Manage and update social media accounts Engages with the brand community
  
  

• Creates landing pages
• Email marketing
• LinkedIn Campaign Management
• Creates social media graphics for daily postings
• Social media marketing
• DM Marketing
• Appointment setting
• Content writing
• Graphic design

• Creating & sending newsletters
• Updating content on the website
• Liaising with existing customers 
• Reaching out to potential customers 
• Data entry
• Updating our Instagram feed - all done by schedule. 
• Product label design

• Content Creation 
• Managing FB ads 
• Posting social media posts
• Managing social media accounts (Facebook, Instagram, and LinkedIn)

• Respond to comments and customer queries in a timely manner
• Scheduling of post using Statusbrew
• Publish blogs on WordPress
• Content Creation

•  Supervising all marketing scheduling and meeting our deadlines
• Copy Writing all content  including Linkedin (CEOs Linkedin)
• Working alongside our content creator to push all content 1 month in advance on all socials including Linkedin (CEOs Linkedin)
• Generating new ideas through meetings with content creator and pushing for approval with management
• Email marketing
  • Flows - improving and split testing low performing
  • Campaigns - segmenting and increasing click throughs and open rates
• Analytic feedback to CEO and managers once per week on all marketing efforts- Co-ordinating with content creator and Ads department to ensure visuals are in line with targets for Ads
• Research
  • Competitor research
  • Top performing brands research
  • Top performing products research

• Data Entry
• Invoicing
• Payroll Processing
• Inbox Management
• Calendar Management

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunction

•  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
•  Ensure proper use of office equipment and address any malfunction

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.

•  Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles
• Respond within agreed time limits
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developer
• Test and evaluate new technology
• Backup SQL Database
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system

•  Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Performing electrical safety checks on the company’s computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Performing Backup files for every computer.
• Managing Email Server and Two Websites.
• Ensuring company policies are followed.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Organizing employee schedule.
• Motivating employees and ensuring a focus on the mission.
• Maintaining an overall management style that follows company best practices.
• Dealing with system errors.
• Consolidating incident report and enhancement request for the system.

• Build and optimize a secure web site.
• Provide continued support for one or web properties.
• Perform routine site audits
• Designing algorithms and flowcharts
• Testing and deploying programs and applications
• Creating technical documentation to guide future software development projects
• Implement security measures.
• Anticipate and report the cost of replacing or updating computer item.