About a couple weeks back, we talked about hiring a virtual assistant. There was an article on what you should look for, the kinds of virtual assistants out there, and so on.
There’s no doubt about it. Virtual assistants or VA’s are pretty much the gateway to building your remote team. Once you get a good one, you’ll wonder how you ever got on without them as well as how you can benefit from other remote specialists.
So, today, we’ll talk about another fairly popular but slightly misunderstood remote work position: the (not-so) humble data entry clerk.
What Does a Data Entry Clerk Do?

Basically, a data entry clerk is in charge of entering and updating information in a company’s database. This could entail anything from editing changes in the company handbook, updating customer accounts, or scanning documents.
There are also advanced tasks, particularly those that involve medical or legal transcriptions. Data entry clerks for these jobs typically have more experience and may even have a medical or legal background.
The position is typically considered an entry-level one. However, in a lot of cases, a data entry clerk ends up playing a really crucial role. While they don’t really take part in major decision-making, their work certainly does. Think about it. Can you really make the right decision if the data you based it on is wrong? Obviously not.
How Do You Hire a Good One Remotely?

One of the best things about data entry jobs is that they can be done remotely. For a business owner like you, this can translate into two primary benefits: cost savings and convenience.
First, hiring remote data entry clerks from the Philippines means the exchange rate is in your favor. AUD paychecks will certainly go much farther there, so it’s a win-win situation for both parties.
Secondly, hiring remotely expands your talent reach exponentially. When you’re unfettered by geographical boundaries, you’d be casting a wider net with a wider array of talent at your fingertips.
Now that we’ve established that, how do you go about hiring your data entry rock stars? Here are some strategies you can employ:
1. Write down key hard and soft skills.
A good data entry clerk should have the following hard skills:

- Basic computer literacy. They should be able to run key software programs like Microsoft Excel or popular data entry programs like AutoEntry and ZedAxis.

- Decent typing speed. This is half the equation. There’s no point in being accurate if it takes you forever to get your work done on time. A good typing speed is about 50 words per minute (wpm), but if you’ll require bigger volumes of data entry work, 70 wpm might be a better minimum speed.

- Top-notch comprehension. Contrary to popular belief, data entry is not always a purely mechanical task. Good data clerks should also be alert to notice erroneous entries or to spot mistakes as they go about their job.

- Good communication skills. This goes for both verbal and written skills. You want your data clerk to be able to communicate any issues clearly, for one.
A solid grasp of grammatical rules and correct spelling is crucial for transcription work too. Incorrect entries, particularly in the legal or healthcare industries, could have catastrophic consequences.
Don’t forget to take soft skills into consideration as well. Time management skills, attention to detail, and meticulousness are all green flags for this position.
2. Post job openings on several online channels.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.61/hr
Judith
Candidate ID: 506252
ADVANCED
- Data Encoding, Data Entry, Customer Service, Online Teaching...
INTERMEDIATE
- Accounts Receivable Management...

Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.99 per hour or $USD 692.90 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Judith is a Computer Science graduate and has 20+ years of experience. Her career started when she was employed in a hotel resort as a Front Office cum Cashier and was promoted to Accounting-in-charge. She also joined an insurance company as a Data Encoder for 4 years. Since 2014, she has been an ESL online teacher to Chinese adult students on a flexible schedule. Simultaneously, she got hired in a BPO as a Customer Service Representative assigned to an education campaign.
- Over the years, she became well-versed in performing the following:
- Online teaching
- Accounts receivable
- People management
- Encoding patient information
- Proctoring and monitoring student's exam
- Customer support via phone
- Student technical assistance
- As a Data Encoder, she
- Accurately input and update data into the company database;
- Conduct regular data quality checks to ensure accuracy and completeness; and
- Collaborate with team members to streamline.
- She is adept with Slack, Zoho, Twilio, Zoom, GoTo Meeting, Canva, Microsoft Office Apps (Word, Excel, Teams, Outlook), and Google Spreadsheets.
- She can start immediately.
- She is amenable to a morning or mid-shift, part-time or full-time position.
Strongest Behaviors
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Judith is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.
Employment History
Administrative Staff
Industry:
Hotel / Hospitality
Employment Period:
March 1999 to December 2007 (104 Months)
Duties and Responsibilities:
- Greet and assist visitors with a professional and friendly demeanor.
- Answer and direct phone calls to appropriate personnel. Manage incoming and outgoing mail and packages.
- Assist with basic accounting tasks, including invoicing and reconciling financial records.
- Collaborate with the finance team to ensure accurate and timely financial reporting.
- Maintain organized and up-to-date financial records
Property Administrator
Industry:
Property / Real Estate
Employment Period:
October 2014 to May 2020 (67 Months)
Duties and Responsibilities:
- Assisted in preparing property-related documentation, ensuring accuracy and compliance.
- Managed property inspections and reports, implementing cost-effective maintenance solutions.
- Supported property management activities, including lease administration and tenant communications.
- Coordinated property maintenance requests and liaised effectively with vendors.
- Performed data entry tasks to maintain accurate and up-to-date property records.
Data Encoder
Industry:
Insurance
Employment Period:
January 2010 to November 2014 (58 Months)
Duties and Responsibilities:
- Accurately input and update data into the company database.
- Conduct regular data quality checks to ensure accuracy and completeness.
- Collaborate with team members to streamline data entry processes
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2020 to May 2024 (50 Months)
Duties and Responsibilities:
- Administered exams, ensuring strict adherence to established guidelines and
- security protocols.
- Maintained a secure testing environment, vigilantly monitoring for irregularities and
- promptly addressing any issues to uphold exam integrity.
- Accurately enter and update information in the company database.
- Maintain and manage records, ensuring all data is current and accurate.
- Acted as a Subject Matter Expert, providing specialized knowledge and guidance to
- support the team.
- Communicated effectively with examinees, offering necessary instructions and
- support to maintain a positive testing experience.
- Collaborated with team members to ensure smooth and efficient exam
- administration
- Ensure data privacy and security protocols are followed at all times.
ESL Teacher
Industry:
Education
Employment Period:
January 2014 to May 2024 (124 Months)
Duties and Responsibilities:
- Provided proactive support to students, fostering a positive and inclusive learning environment.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Leveraged technology to enhance online teaching methods and communication with students.
- Monitored student progress and offered constructive feedback to support their learning journey.
- Engaged in professional development opportunities to stay updated on best practices in online teaching.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Science
Graduation Date:
March 23, 1999
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Data Encoding, Data Entry, Customer Service, Online Teaching,
INTERMEDIATE ★★
- Accounts Receivable Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15546695037
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Intel Core i5
- Operating System: Windows 11
All-inclusive Rate: USD $7.61/hr
Luzel
Candidate ID: 501241
ADVANCED
- Salesforce CRM, Microsoft Office, Zendesk, Sprout Social...
INTERMEDIATE
- Back-office, Administrative Support, Phone Support, Mobile Phone Support...

Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound
- Email Handling
- Client Management
- Calendar management
- Data entry
- Retention
- Billing and collections
- Customer Service
- Technical Support
- Sales and Marketing
- Administrative tasks
- She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
- She loves cooking, singing, and traveling.
- She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role.
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
- Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
- Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
Employment History
TECHNICAL SUPPORT REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2021 to July 2022 (9 Months)
Duties and Responsibilities:
- Managed call flow and responded to technical support needs of AT&T customers.
- Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
- Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.
VA COLD CALLER|
Industry:
Property / Real Estate
Employment Period:
May 2021 to January 2023 (20 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients
- Identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients
- Managing CRM and do warm transfer.
ACCOUNT EXECUTIVE
Industry:
Insurance
Employment Period:
January 2018 to December 2019 (23 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
BACK OFFICE SPECIALIST
Industry:
Computer / Information Technology (Software)
Employment Period:
January 2018 to January 2019 (12 Months)
Duties and Responsibilities:
- Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
- Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
- Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
VA COLD CALLER|
Industry:
Insurance
Employment Period:
March 2021 to May 2022 (14 Months)
Duties and Responsibilities:
- Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
- Provide excellent customer service to all clients and managing CRM.
- Do warm transfer.
VA PROCUREMENT SOURCING SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
February 2022 to November 2022 (9 Months)
Duties and Responsibilities:
- Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
- Establish and study new sources of supply, give recommendations on vendor acceptance
- Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
- Source items with vendors, follow and expedite delivery.
VA CCTV BACK-UP OPERATOR|
Industry:
Others
Employment Period:
March 2023 to June 2023 (3 Months)
Duties and Responsibilities:
- Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
- Keen to identify any suspicious behavior, risk, theft, and anomaly.
- Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
- Follow the standard communication protocol in reporting an incident
SOCIAL MEDIA MANAGER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2022 to June 2023 (14 Months)
Duties and Responsibilities:
- Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
- Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
- Monitor social media performance metrics and provide reports on a regular basis.
- Stay up-to-date with the latest social media trends and tools.
Education History
Field of Study:
Law
Major:
Law
Graduation Date:
January 1, 2023
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps,
INTERMEDIATE ★★
- Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, BillingCollectionsSocial Media ManagementSocial Media MarketingCold Calling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: HP
- Processor: 12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.28/hr
Katherine
Candidate ID: 500589
ADVANCED
- QuickBooks, Microsoft Office...
INTERMEDIATE
- Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management...

Median Rate
$8.28
$8.96
if $1 = PHP52
$10.52
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.13 per hour or $USD 617.56 per month
Full Time: $USD 8.28 per hour or $USD 1436.02 per month
Remote Staff Recruiter Comments
- Kath has a bachelor's degree in Accountancy. She has been working for almost 7 years in the amusement and telecommunications industries where she handled and performed roles such as Accounting Assistant - Accounts Payable Section and Accounts Receivable Accountant.
- As part of her upskilling, she attended a Virtual assistant training for Bookkeeping with QuickBooks Online Certification last April 2023.
- She has a background in the following accounting administrative tasks:
- Accounts Payable and Accounts Receivable Management.
- Phone Support - Call suppliers, contractors, clients, and customers.
- Account Reconciliation
- Invoicing
- Billing and Collections
- Processing payments
- Prepare cash disbursements
- Auditing
- Preparation of reports
- She is proficient in using QuickBooks online and desktop and MS Office.
- She is QuickBooks certified.
- She can start in after 3 weeks, amendable working any shifts, and open for any full-time or part-time role.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
KATHERINE is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in KATHERINE, who takes responsibilities very seriously.
With experience and/or training, KATHERINE will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and KATHERINE is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Accounts Receivable Accountant
Industry:
Telecommunication
Employment Period:
September 2022 to June 2023 (9 Months)
Duties and Responsibilities:
- Prepare and send invoices to clients
- Contact clients as needed to ensure payment of outstanding invoices
- Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
- Maintain precise records of all incoming payments
- Process accounts and incoming payments in compliance with financial policies and procedures
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Audit all receipts on a determined schedule to ensure accuracy in accounting
- Prepares and posing of accruals and reversals in to the system.
- Prepares and ensures Cash advances are liquidated timely.
- Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
- Generate and deliver reports including AR Aging to different departments monthly or as needed
- Generate reports detailing accounts receivable status directly to the President and all other involved departments.
Accounting Assistant - Accounts Payable Section
Industry:
Others
Employment Period:
April 2016 to September 2022 (76 Months)
Duties and Responsibilities:
- Review, verify, and validate attachments especially the receipts on petty cash/reimbursement if accurate.
- Prepares cash disbursement specifically Petty cash fund, reimbursements and cash advance.
- Process request for payment for PO and non-PO transactions.
- Checking Purchase orders VS invoices accurately prior to payment.
- Ensures all invoices will be processed on time.
- Prepares payment for monthly fixed rentals.
- Prepares reconciliation of account with suppliers.
- Assist with other accounts payable and help with month end responsibilities.
- Ensures all payments are in timely manner.
Billing clerk
Industry:
Telecommunication
Employment Period:
August 2023 to December 2023 (4 Months)
Duties and Responsibilities:
Revenue specialist
Industry:
Non-Profit Organisation / Social Services / NGO
Employment Period:
January 2024 to January 2025 (11 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Accountancy
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 2, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- QuickBooksMicrosoft Office
INTERMEDIATE ★★
- Accounting, Accounting Reconciliation, General Accounting, Accounts Payable Management, Accounts Receivable Management, Collections, Billing, InvoicingPhone SupportEmail HandlingNetSuiteSalesforce.com
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18553929842
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 12th Gen Intel(R) Core(TM) i5-12450H (2.00 GHz)
- Operating System: Windows 11
All-inclusive Rate: USD $9.54/hr
Mary
Candidate ID: 498712
ADVANCED
- Xero Accounting, Xero...
INTERMEDIATE
- Tax compliance, Billing, Invoicing, Accounts Payable Management...

Median Rate
$9.54
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.54 per hour or $USD 826.83 per month
Full Time: $USD 9.54 per hour or $USD 1653.67 per month
Remote Staff Recruiter Comments
- Grace has a bachelors degree in Accountancy.
- She has been working for almost 9 years in the property management/real-estate industry where she handled roles such as:
- Senior Trust Accountant
- Property Accountant
- Billing and Collection Officer
- She has an experience with the following tasks:
- Tax Compliance
- Billing and Collections
- Invoicing
- Accounts receivable and payable management
- Prepare financial reports and statements
- Account reconciliation
- Client coordination
- Budgeting
- Journalizing
- Payroll
- Trust accounting
- Bookkeeping
- Data entry
- She has an experience working for local and Australian client.
- She has a background in Australian accounting.
- She is familiar with GST, BAS and IAS.
- She is proficient using microsoft office, CRMs and PropertyPlus.
- She has a basic knowledge in Quickbooks, Xero and oracle.
- She can start after June 9, 2023, prefer morning shifts and open for any full-time or part-time role.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Mary Grace has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Mary Grace will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Billing and Collection Officer
Industry:
Property / Real Estate
Employment Period:
January 2014 to January 2015 (12 Months)
Duties and Responsibilities:
- Perform billing tasks and create client invoices in Oracle such as Management fees, Staff Financial Reporting expenses and other reimbursable expenses.
- Attend to client billing concerns and update Budgeting information of suppliers in the system. Identified, researched, and resolved billing variations to maintain system and monetary accuracy.
- Communicated with clients with Accounts Reconciliation past accounts and followed up with appropriate parties to obtain immediate payments.
- Monitoring Aging of Accounts Receivable and weekly report status to the Accounting Trust Accounting Manager.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Property Accountant
Graduation Date:
March 28, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Xero AccountingXero
INTERMEDIATE ★★
- Tax compliance, Billing, Invoicing, Accounts Payable Management, Accounts Receivable Management, Financial Accounting, Financial Analysis, Financial ManagementAccounting ReconciliationBank ReconciliationAccountingBookkeeping
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: MSI
- Processor: AMD Athlon 3000G with Radeon Vega Graphics 3.50 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.13/hr
Florence
Candidate ID: 488158
ADVANCED
- Data Entry, Customer Support...
INTERMEDIATE
- Inbound Sales...

Median Rate
$7.13
$7.63
if $1 = PHP52
$8.79
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.84 per hour or $USD 592.45 per month
Full Time: $USD 7.13 per hour or $USD 1235.12 per month
Remote Staff Recruiter Comments
- Flo has been working for 15 years.
- She started her career as a Secretary in an insurance company. She then landed a job in the BPO and became a Customer Service and Inside Sales Representative to multiple accounts under logistics, food, and telco. Her most recent employment was as a Data Analyst/Processor in an Au-based business.
- She is proficient in performing the following:
- Customer support (phone, email, chat)
- Inbound sales
- Data entry and analysis
- Appointment scheduling
- She is a user of Salesforce, GWCC, Dos-based CRM, MS Excel, and MS Outlook.
- She can start ASAP.
- She is amenable to working the day shift, full-time.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Florence May is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Florence May plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Inbound Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2008 to December 2011 (42 Months)
Duties and Responsibilities:
- Establish and maintains a high level of customer satisfaction in all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
- Identify opportunities to up-sell and cross-sell customers.
- Ability to multi-task and solve customer problems, take orders and answer inquiries while completing assigned tasks.
- Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgements with notification of order changes or per customer request.
- Handle all incoming phone calls with courtesy and professionalism
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2000 to February 2003 (27 Months)
Duties and Responsibilities:
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and co-workers.
- Demonstrate the best judgment in the disbursement of adjustments and credits.
- Increase the customer experience by providing information on new products, rate plans, and services through upselling opportunities.
Agency Secretary
Industry:
Insurance
Employment Period:
January 2000 to October 2000 (9 Months)
Duties and Responsibilities:
- Create and maintains reports and records, such as recommendation solution of administrative problems, financial reports, applications, reports and administrative orders.
- Maintain arranges and files for easy retrieves, storage or reproduce records, documents and reports.
- Responsible for monitoring agency performance and pinpoint key result areas for improvement.
- Improve workflow and simplify reporting procedures.
- Prepare and reviews agenda materials.
Sr. Sales Coordinator/Licensed Broker
Industry:
Property / Real Estate
Employment Period:
May 2012 to May 2013 (12 Months)
Duties and Responsibilities:
- Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax and email, preparing brochures as required.
- Responding to and coordinating all internal meeting requests.
- Closely monitoring Sales Agents activities through CRM and submitting a weekly report to CEO and Sales Manager the progress of their activities.
- Accumulate properties through Database, Emails and Phone calls or indirectly through other companies as per required by clients or agent requests.
- Coordinate and meeting of schedule of Seller’s and Buyer’s, Landlord’s and new Tenants for viewing purposes.
- Follow up availability of properties for status, price change particularly on rental properties.
- Responsible and in-charge of training of CRM to newly hired Agents to fully utilize the program.
- Direct and facilitate the use of advertising, open houses, networking, mass mailing and bbm to assists in marketing of properties.
- Accompany Buyer and Seller to Land Department for processing and closing deals
Data Analyst/Processor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2019 to September 2022 (41 Months)
Duties and Responsibilities:
- Responsible for identifying, compiling and sorting of data from external sources into appropriate database
- Ensure data are entered and verified accurately and efficiently in processing payments/reimbursements of Injured workers and/or employees
- Review and apply all procedures and updates according to process guide
Processing Officer/POC
Industry:
Education
Employment Period:
September 2014 to July 2017 (34 Months)
Duties and Responsibilities:
- Responsible for processing of enrolment cancellation/suspension requests from students
- Determines the appropriate census data relevant in the creation of debt revision or charging.
- Responsible for requesting the issuance of the Statement of Attainment (SOA) for the units completed by the student with Careers Australia.
- Rescheduling of units necessary for charging or debt revision.
- Notifies the students of their cancellation of enrolment through email, SMS or mail.
- Removing the student’s access from the course materials in MYCA.
ESL Teacher
Industry:
Education
Employment Period:
December 2013 to August 2014 (8 Months)
Duties and Responsibilities:
- Teach English as a Second Language (ESL) and Test of English as a Foreign Language (TOEFL)
- Tailor lessons according to student’s needs
- Conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management Information System
Graduation Date:
May 1, 1999
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Data Entry, Customer Support,
INTERMEDIATE ★★
- Inbound Sales
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16709994708
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS X415
- Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $6.84/hr
John
Candidate ID: 486318
ADVANCED
- Microsoft Excel, Microsoft Outlook...
INTERMEDIATE
- Gmail, CRM, Microsoft Office...

Median Rate
$6.84
$7.30
if $1 = PHP52
$8.36
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.84 per hour or $USD 1184.89 per month
Remote Staff Recruiter Comments
- Kirby has a bachelor's degree in Financial Management.
- He has been working for almost 7 years in the Construction, Accounting and Finance, Retail and Business process Outsourcing industries where he supported the following tasks:
- Purchasing Officer
- Cash Clerk
- Phone Support
- Retail Store Supervisor
- Accounts Payable Analyst
- Basic Accounting and Bookkeeping
- Invoice Processing
- Inventory Management
- Data entry
- Administrative tasks
- He has a background creating the following accounting reports:
- Statement of accounts
- Cash disbursement
- Bank reconciliation
- Scheduling of expenses
- Journal Entries
- Handling vouchers
- He became a General VA for a rental business in US, he handled shopify account of the business. He also do research for suppliers.
- He is proficient using MS outlook, excel, spreadsheet, MS office, Gmail, CRMs, adobe and Inventory Management tool.
- He has an experience working for a US client.
- He has a good communication skill.
- He considers himself as dedicated and passionate person.
- He can start asap, amendable working any shift, open for any full-time or part-time role.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. John Kirby will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people. Predictive Index Profile - Guardian
Strongest Behaviors Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken. Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Employment History
Cash Accounting Clerk
Industry:
Government / Defence
Employment Period:
March 2016 to March 2021 (60 Months)
Duties and Responsibilities:
- Handles the company's petty cash funds and is in charge of paying company expenses (utility
- expenses, miscellaneous expenses, supplies, etc.)
- Responsible for the inventory of office supplies.
- Responsible for purchasing of office supplies.
- Responsible for answering inquiries/calls from members.
- Responsible for monitoring members and government shares.
- Responsible for consolidating the monthly members & government shares of members.
- Process loan applications & retirement benefits of members.
- Prepares monthly payroll of employees.
- Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
- checks.
- Process customer payments in form of cash & checks.
- Assist the accountant with month-end accruals and other duties as assigned.
- Assist the manager in preparation of presentation for meetings with the board of trustees.
- Prepares journal entries.
- Responsible for the preparation of the balance sheet.
- Responsible for the preparation of expenses schedule.
- Communicate with local banks for remittances/checks/statement of the account.
- Responsible for bank reconciliations (remittances & checks)
- Knowledge base in Accounts Payable or bookkeeping
Accounts Payable Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2022 to June 2023 (12 Months)
Duties and Responsibilities:
- For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
- Accurately matches appropriate invoices to purchase orders.
- Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
- Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
- Assists Procurement Team to resolve purchase order and invoice exceptions.
- Resolves and processes Electronic Invoices Processing errors.
- Researches and resolves invoice exceptions efficiently and effectively.
- Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
- Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
- Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
- Develop and maintain a filing system for records and documents to ensure easily available information.
- Handles ad hoc analysis and special projects as requested by management.
Retail Store Supervisor
Industry:
Electrical & Electronics
Employment Period:
April 2021 to May 2022 (13 Months)
Duties and Responsibilities:
- Tracking company stock levels, invoices, and delivery information.
- Manage retail staff, among which includes people working on the floor, and the cashiers.
- Performing inventory inspections.
- Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
- Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
- Reviewing product quality.
- Preparing cost analysis reports on purchases.
- Tracking orders and delivery progress.
- Coordinating with warehouse staff for proper storage.
- Reporting any damaged or faulty purchases.
- Maintaining records of all orders and payments.
- Coordinating with suppliers, delivery team, and warehouse staff.
- Maintaining working relationships with vendors and suppliers.
Purchasing Officer
Industry:
Construction / Building / Engineering
Employment Period:
September 2015 to March 2016 (6 Months)
Duties and Responsibilities:
- Research potential vendors.
- Compare and evaluate offers from suppliers.
- Negotiate contract terms of agreement and pricing.
- Track orders and ensure timely delivery.
- Review quality of purchased products.
- Enter order details (e.g., vendors, quantities, prices) into internal databases.
- Maintain updated records of purchased products, delivery information, and invoices.
- Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
- Prepare reports on purchases, including cost analyses.
- Monitor stock levels and place orders as needed.
- Coordinate with warehouse staff to ensure proper storage.
- Attend trade shows and exhibitions to stay up-to-date with industry trends.
Lead Generation
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
September 2020 to January 2021 (4 Months)
Duties and Responsibilities:
- Prospect leads through relevant channels.
- Qualify leads by levels of interest.
- Coordinate lead gen campaigns with marketing and sales.
- Research prospective customers to identify lead channels.
- Create and curate content for inbound lead channels.
- Initiate cold calls, emails, and other outbound communications.
- Manage leads in the sales pipeline.
Sales Lead Generation - Part-time
Industry:
Others
Employment Period:
April 2023 to September 2023 (5 Months)
Duties and Responsibilities:
- Research potential leads in apollo application.
- Generate 120 leads per day from apollo application.
- Upload the downloaded leads to Neverbounce application for email verifications.
- Save the validated leads email address to google drive for tracking purposes.
- Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
- Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
- Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
- Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
- Generate a weekly report and submit it to the CEO directly.
- Research potential leads in seamless application.
- Monitoring of clients that booked a call and inform the CEO.
Accounts Payable Analyst
Industry:
Property / Real Estate
Employment Period:
June 2023 to May 2024 (11 Months)
Duties and Responsibilities:
Purchasing Assistant
Industry:
Manufacturing / Production
Employment Period:
July 2024 to June 2025 (10 Months)
Duties and Responsibilities:
- Build and maintain strong relationships with vendors and suppliers. Negotiate terms, pricing, and contracts to ensure favorable terms for the organization.
- Prepare and process purchase orders accurately and in a timely manner. Review and verify purchase requisitions, ensuring they align with company needs and budget constraints. Acknowledge receipt of purchase orders and communicate order status to relevant teams.
- Coordinate and track shipments to ensure on-time delivery. Work closely with logistics providers to optimize shipping routes and costs.
- Monitor and manage inventory levels to prevent shortages and overstock situations.
- invoices from vendors with purchase orders and goods received.
- Maintain accurate records of all financial transactions related to purchasing.
- Emailing & Calling corresponding with suppliers and vendors
- Following up orders / purchases
- Updating CRM System
- General Administrative duties
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Financial Management
Graduation Date:
January 2, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Microsoft ExcelMicrosoft Outlook
INTERMEDIATE ★★
- GmailCRMMicrosoft Office
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 94.39 MBPS; Upload 94.68 MBPS
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel(R) Core (TM) i7-6700UHQ CPU @ 2.60 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.57/hr
Modesto
Candidate ID: 484687
ADVANCED
- Microsoft Dynamics...
INTERMEDIATE
- Administrative Support...

Median Rate
$8.57
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Remote Staff Recruiter Comments
- Macky has been working for almost 9 years in the BPO, Educational Institution, Travel Agency and Virtual Assistance Industries where he supported the following tasks:
- Virtual Assistant
- B2B and B2C Marketing
- Phone Support
- Customer Service
- Billing Representative
- Sales Representative
- Recruitment Specialist
- Account Manager
- Email and Chat Support
- Calendar Management
- Date Entry
- Administrative Tasks
- He has an experience handling Telecommunications, Toll Company, E-commerce and healthcare accounts in the BPO Industry.
- When he was working in the BPO Company, He was promoted as mentor who is responsible training the new hires.
- He is proficient using Hubspot, Shopify, slack, skype, zoom, g-suite, MS office and Canva.
- He can start asap, amendable working any shifts and open to any part-time role only.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Modesto Macky is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Modesto Macky gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satis
Employment History
English as Second Language Teacher
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2014 to August 2014 (6 Months)
Duties and Responsibilities:
- Tutored Chinese students the English language.
- Helped improve students' grammar, pronunciation, and vocabulary.
Customer Service / Mentor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2015 to June 2016 (16 Months)
Duties and Responsibilities:
- Accounts specialist of Aussies telecommunication services.
- Attended customer's billing dispute and provided necessary resolution.
- Explained Billing inquiries.
- Processed customers' request on changing account information.
Customer Service Rep
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2016 to March 2017 (7 Months)
Duties and Responsibilities:
- Attended customer's billing dispute and provided necessary resolution.
- Explained Billing inquiries.
- Processed customers' request on changing account information.
Account Manager
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2018 to September 2019 (11 Months)
Duties and Responsibilities:
- Managed corporate accounts by providing them prospective clients through business directories and client referrals.
- Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.
freelance Email/Chat support, handling
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2020 to Present
Duties and Responsibilities:
- customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders.
- Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.
Senior Recruiter, Level III
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2020 to February 2021 (2 Months)
Duties and Responsibilities:
- As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly).
- I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.
Business Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2021 to Present
Duties and Responsibilities:
- As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have.
- I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services.
- Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).
Education History
Field of Study:
Major:
Graduation Date:
January 1, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Microsoft Dynamics
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER Aspire 3
- Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
- Operating System: Windows 11
All-inclusive Rate: USD $6.64/hr
April
Candidate ID: 481686
ADVANCED
- Customer Service, Clerical Skills, Digital Marketing, Customer Handling...
INTERMEDIATE
- CRM, Slack, Microsoft Office...

Median Rate
$6.64
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 6.64 per hour or $USD 1151.41 per month
Remote Staff Recruiter Comments
She spent her career in the BPO industry as Customer Service Representative, Technical Support, and Healthcare Support Associate for 8 years where she performed the following tasks:
- Answering customer billing, order, and invoice inquiries
- Troubleshooting devices
- Account Activation
- Customer retention
- Upselling
- Handling inbound and outbound calls
- Email and chat support
- Book appointments with Doctors
- Advise clients about insurance plans
She is proficient in using the following tools:
- Microsoft Office Suite (Word and Excel)
- Cisco
- Atlas
She is amenable to working a dayshift schedule for either full-time or part-time roles
Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/
Strongest Behaviors
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary
A pleasant and extraverted person, April is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make her readily approachable. April gets along easily with a wide variety of people.
Her drive is directed at working with and for others. She derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, April can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Works at a faster-than-average pace; is attentive to details and both quick and accurate in handling them.
Employment History
Level II Customer Care Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2008 to January 2010 (16 Months)
Duties and Responsibilities:
- Delivering World Class Customer Service and Building Customer Satisfaction and Loyalty.
- Troubleshooting the product and services to best fit their needs and expectations.
- Identifying, researching and solving customer’s issues/complaints. Issues such as Billing, Financial and Technical problems.
- Answering phone calls to respond to orders, general inquiries, invoice questions.
Administrative Assistant
Industry:
Employment Period:
October 2011 to May 2017 (67 Months)
Duties and Responsibilities:
- Answering and receiving phone calls.
- Sending faxes and emails in matters related to the office jobs and related works.
- Filling documents as per the requirement of the Manager and by updating files and registers related to attendance and work of the staff.
- Checking Telegraphic Transfers from clients.
Technical Support / Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2018 to April 2023 (62 Months)
Duties and Responsibilities:
- Responsible for answering and resolving advanced product technical-support questions received from customers.
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Evaluation of the systems' problems to recommend enhancements
Healthcare Support Associate (Part-time)
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to March 2023 (26 Months)
Duties and Responsibilities:
- Greeting Customer in a friendly, professional manner.
- Furnishing members and Health care practitioners with details regarding members benefits.
- Provide pre-authorization for medical treatment, and outline information regarding co-payments
- Advise current and prospective members about the most suitable plans based on their needs.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Information Management
Graduation Date:
April 30, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Service, Clerical Skills, Digital Marketing, Customer Handling,
INTERMEDIATE ★★
- CRMSlackMicrosoft Office
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/14307715606
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $9.06/hr
Edmy
Candidate ID: 481357
ADVANCED
- Insurance Consulting, Contact Verification, Customer Handling...
INTERMEDIATE
- Insurance Consulting, Customer Relations, Customer Service...

Median Rate
$9.06
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.06 per hour or $USD 1569.96 per month
Remote Staff Recruiter Comments
- She has been in the BPO industry for 6 years and started working as a Virtual Assistant in 2020 catering to clients in the US within the medical services.
- and supported the following tasks:
- Medical Insurance and claims verification
- Invoices and claims
- Inbound and Outbound call
- Customer Handling
- Email Management
- other Admin tasks
- She is proficient with the EMR system, Microsoft Office (Excel, Word, and PowerPoint), and Google Apps.
- She can start as soon as possible for any full-time position preferably for a graveyard shift but can also consider the day shift.
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Edmy Maiden is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
BEHAVIORAL HEALTH CUSTOMER CARE
Industry:
Healthcare / Medical
Employment Period:
January 2017 to January 2020 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer provider calls inquiring about patients' benefits, eligibility and claims information.
- These are patients that suffer from mental health and substance abuse.
- We locate the information needed by the providers for them to service these patients.
INSURANCE VERIFICATION SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2020 to January 2021 (12 Months)
Duties and Responsibilities:
- Our primary task was to verify patients'
- Our primary task was to answer calls from benefits and eligibility for
- Durable Medical people who would want to book a hotel Equipments.
- We use portals and also make reservation and make it easier for them to find calls to insurances to verify the said benefits. good hotels if they have nothing in mind yet. We also call patients to get the updated
- Each booked reservation is also considered a insurance information if needed. sale for us.
ACCOUNTS RECEIVABLE SPECIALIST
Industry:
Healthcare / Medical
Employment Period:
January 2021 to January 2022 (12 Months)
Duties and Responsibilities:
- I have been doing insurance verification, Our primary task was to answer patient calls claims and prior authorization inquiries for a who needed prescription refills.
- We refill their DME provider.
- We use portals and we also medications after checking thoroughly that call insurances regarding specific they are eligible for one. questions.
- I am also trained to use EMR tools.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2014 to January 2017 (36 Months)
Duties and Responsibilities:
- Our primary task was to answer calls from people who would want to book a hotel reservation and make it easier for them to find good hotels if they have nothing in mind yet.
- Each booked reservation is also considered a sale for us
Education History
Field of Study:
Major:
Graduation Date:
January 2, 2020
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Psychology
Major:
Psychology
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Insurance ConsultingContact VerificationCustomer Handling
INTERMEDIATE ★★
- Insurance ConsultingCustomer RelationsCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Shared Room
- Speed Test Result: Download:44.91, Upload:48.21
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.86/hr
Regine
Candidate ID: 481167
ADVANCED
- Administrative Support, Email Support, Call Handling, Cold Calling...
INTERMEDIATE
- Invoicing, Payroll Processing...

Median Rate
$8.86
$9.63
if $1 = PHP52
$11.39
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.86 per hour or $USD 768.24 per month
Full Time: $USD 8.86 per hour or $USD 1536.48 per month
Remote Staff Recruiter Comments
- She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada
- She is a graduate of Computer Engineering
- She has been responsible for numerous administrative tasks which includes
- Customer Correspondence
- Email and Phone Support
- Database Management
- eCommerce Management
- Invoicing
- Creating Quotation
- Inventory Management
- Purchasing
- Graphic Designing using Photoshop and Canva
- Product Listing and Product Research
- Appointment Setting and Client Reservations
- Data Entry
- When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
- She has also experience with HTML
- She is a confident user of the following tools/platform
- Salesforce
- HubSpot
- Zendesk
- Active Campaign
- Slack
- QuickBooks
- Canva
- Amazon
- eBay
- Shopify
- Google Workspace
- Inkscape
- MS Application (Excel, Document and Presentation)
Strongest Behaviors
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
- Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
- This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
- Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Email Support Associate (Lazada Malaysia)
Industry:
Retail / Merchandise
Employment Period:
August 2014 to July 2015 (11 Months)
Duties and Responsibilities:
- Provided customer support thru Email and live chats
- Responds to queries about the product
- Help customers with their complaints Place orders for customers Process returns
System Engineer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
August 2015 to October 2015 (2 Months)
Duties and Responsibilities:
- Provides technical support to different clients
- Installing, configuring, and maintaining devices
- Application software
- System Management
- Assessing systems determining problems and providing solutions
General Virtual Assistant/Freelancer
Industry:
Others
Employment Period:
October 2015 to February 2023 (88 Months)
Duties and Responsibilities:
- Specialized in E-Commerce (Amazon, eBay, and Shopify)
- Basic tasks of an Executive Assistant Administrative Tasks
- Customer Service Support
- Provide basic and advanced support to client
General Virtual Assistant
Industry:
Education
Employment Period:
February 2023 to October 2023 (8 Months)
Duties and Responsibilities:
- Handle product orders, creating contract for orders, invoicing, software products (mathematics)
- Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
- Writing scripts for internal and external user support
- Create supporting articles and build their knowledge base
- Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
- Handle customer service and email support
- Answering few incoming calls and phone calls regarding payment updates from clients
- CRM (SuiteCRM) Management
- Documenting of the processes to be used for future training purposes
- Manipulating images in a tool like inkscape,
- Writing end-user help for our bespoke software systems
- Creating content inside our bespoke software systems
Education History
Field of Study:
Engineering (Computer/Telecommunication)
Major:
Computer Engineering
Graduation Date:
October 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Administrative Support, Email Support, Call Handling, Cold Calling, Client Relations, Client Servicing,
INTERMEDIATE ★★
- InvoicingPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: 95.24 mpbs download; 100.79 mbps upload
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $7.61/hr
Doreen
Candidate ID: 477506
ADVANCED
- Lead Generation, Lead Mining...
INTERMEDIATE
- Lead Generation, Data Collection, Data Mining...

Median Rate
$7.61
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.61 per hour or $USD 659.41 per month
Full Time: $USD 7.61 per hour or $USD 1318.83 per month
Remote Staff Recruiter Comments
- Doreen worked in a bank for 13 years. She started as a Customer Service Assistant and became a Marketing Officer after around 9 years.
- In 2019, she shifted to remote working and provided her services to real estate clients where she performed the following:
- Virtual Assistance
- Lead Research and Generation
- Email Marketing and Campaign
- Data Mining
- Digital Marketing
- Data Entry
- Administrative task
- Customer Service
- Marketing Assistance
- She can generate 50 leads/hour.
- She had a chance to create automation workflow for an email campaign of one of her clients but most of her experience is manual email follow-up to leads.
- She is proficient in MS Office Apps, CRMs like HubSpot and Salesforce, LinkedIn, Sales Navigator, and Apollo.
- She is knowledgeable in Trello and Canva.
- She is available anytime and open for any full-time or part-time position.
Strongest Behaviors
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Doreen is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Doreen plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Customer Service Assistant
Industry:
Banking / Financial Services
Employment Period:
November 2006 to April 2015 (101 Months)
Duties and Responsibilities:
- Responsible for providing efficient and timely processing of transactions pertaining to deposits, withdrawals, and other miscellaneous
Marketing Officer
Industry:
Banking / Financial Services
Employment Period:
April 2015 to April 2019 (48 Months)
Duties and Responsibilities:
- Responsible for the operations of the Marketing section of the branch and providing a good and successful business relationship with clients.
- Supervises the Marketing Assistants for marketing and checking all the reports of the marketing section of the branch.
Lead Researcher
Industry:
Property / Real Estate
Employment Period:
November 2019 to June 2020 (7 Months)
Duties and Responsibilities:
- Lead Researching
- Data Mining
- Compare properties with similar properties that had recently sold to determine, competitive market prices
- Prepare documents such as contracts, purchase agreements, closing statements, and deeds
Lead GenerationVirtual Assistant
Industry:
Property / Real Estate
Employment Period:
July 2020 to August 2022 (25 Months)
Duties and Responsibilities:
- Lead Generation
- Email writing, sending and replying to emails.
- Administrative task
Lead Researcher
Industry:
Property / Real Estate
Employment Period:
August 2022 to November 2022 (3 Months)
Duties and Responsibilities:
- Lead Researching
- B2B Lead Generation
Education History
Field of Study:
Commerce
Major:
Business Adminstration
Graduation Date:
March 4, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Lead GenerationLead Mining
INTERMEDIATE ★★
- Lead GenerationData CollectionData Mining
Work at Home Capabilities:
- Internet Bandwidth: 50 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $5.19/hr
Dale
Candidate ID: 464484
ADVANCED
- Data Analysis, Data Collection, Data Entry, Microsoft Word 2010...
INTERMEDIATE
- Data Analysis, Data Collection, Data Entry, Microsoft Office...

Median Rate
$5.19
$5.41
if $1 = PHP52
$5.91
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 5.19 per hour or $USD 900.28 per month
Remote Staff Recruiter Comments
- Dale has been working for 1 year and 5 months as an Investment Analyst in a venture capital investment based in the US.
- He supported the following tasks:
- Managing data systems to support the business operations
- Investment Analysis
- Monitoring the growth of the client's investment
- He is proficient with Microsoft 365, Google App, Asana, Click Up, and, Notion.
- He can start immediately in a full-time position.
https://www.predictiveindex.com/reference-profile/scholar/
Strongest Behaviors
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
Behavioral Summary
Dale Eireann is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Investment Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2021 to June 2022 (16 Months)
Duties and Responsibilities:
- We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
- In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
- I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.
Education History
Skills
ADVANCED ★★★
- Data Analysis, Data Collection, Data Entry, Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint, Asana, Investment Analysis,
INTERMEDIATE ★★
- Data Analysis, Data Collection, Data Entry, Microsoft Office, Google DriveGoogle SheetsGoogle DocsGoogle CalendarAsana
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Shared Room
- Speed Test Result: Download: 33.47, Upload: 31.55
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Ryzen 5 3400g
- Operating System: Windows 10
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Statistically speaking, you would probably need to gather about 100 applicants to get around 2 good data entry clerks. That sounds like a huge number, but if you post job openings in all the right places, it’s manageable.
Thus, you can post job openings on classified ads, online job market sites, freelancer sites, and other social media networks.
3. Sift through your candidates using a four-point criteria.

Once you’ve gotten a good number of applicants, you can sort out the good ones by applying the following criteria:
- Hard/soft skills;
- Work experience;
- Relevant certifications/special training
- Educational attainment (i.e., medical/legal background, if necessary).
4. Design your qualifying process and implement it.

This varies from client to client, but here’s an example you can use to build yours:
- CV scan – Skim their resume or CV for skills, certifications, and other relevant information.
- Preliminary interview – Delve into the contents of their CV and get a feel of their personality and communication skills. Video interviews are also great for gauging the stability of their internet connection.
- Data entry test – Think of it as a practical exam. Have them upload 300-500 names and details onto a spreadsheet, for instance. Check for speed and accuracy.
One last thing, it helps to give the training process equal effort and focus as the recruitment process. This is particularly true if your data entry clerks will need to use proprietary software to do their jobs. Ideally, you should give them about a week to get the hang of it, preferably with adequate supervision at this time.
Once you are confident in their proficiency, do track their progress as well. You can print out records and reports that measure their accuracy and work capacity. If necessary, you can have them undergo further training later on.
Lastly, for the ultimate hassle-free hiring process, why not try signing up with Remote Staff? Our diverse Filipino talent pool has some of the best and most dedicated data entry clerks out there. Best of all, we pre-qualify all our talents and can take care of everything from onboarding to payroll to dispute resolution for you.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.






















