Five Tips For Successfully Hiring Remote Customer Support

• Maintained accurate department customer records.
• Tracking and submission of employee timesheets for payroll processing.
• Respond to sensitive inquiries and complaints.
• Coordinate with the right department to ensure that service provided is excellent.
• Provided secretarial and office management support to upper management.
• Paper works preparation and send requests to relevant department.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Recovery and collections
• Email Management (Send emails to clients, debtors, assessors, repairers)
• Assist queries from clients, insured, debtors, assessors, repairers
• Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
• Claims liability review for recovery and identify best actions to be taken
• Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.

• Create placements, update client card and candidate card using client's existing system.
• Complete candidate confirmations for client rosters.
• Complete candidates' availability check in preparation for consultants to do the roster.
• Complete tasks and email requirements in a timely manner.
• Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
• Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
• Contact with client to ensure service requirements are met.
• Assisting with general administrative duties to support staff.
• Assisting with management of timesheets for staff.
• Contacting available staff for work.

• Answer questions about warranty coverage, prices and product uses.
• Emphasize product features based on customers' needs.
• Determine customer needs and propose the appropriate product.

• Answer questions about account information, current plan, and billing statement.
• Manage accounts, collect payments, and updating of customers' information to reflect changes to the account.
• Work with customers to set up payment plans and ensure bills are paid.

• Manage and maximize leads and call possible clients.
• Provide benefits and features of the product depending on the needs of the customer.
• Convert interested customers/leads to a sale.

• Answer chat queries from the website about prices and plan features.
• Emphasize plan features based on customers' needs. 
• Close/convert interested customers to a sale.

• Answer questions about warranty coverage and product features.
• Handling customer complaints and providing the best resolution or support option available.
• Process warranty claims.

• Handling Escalations.
• Admin task, data entry, reporting, and coaching.
• Providing customer support through Email, SMS, inbound, and outbound.

• Responsible in answering internet connectivity enquiries
• Responsible in troubleshooting Hardware and Software issues
• Responsible in resolving Internet connectivity issues

• Responsible in answering queries specific to television
• Responsible in troubleshooting uverse television issues
• Responsible in resolving issues with Uverse TV
• Responsible in troubleshooting internet connectivity issues
• Responsible in troubleshooting Hardware and Software issues
• Responsible in answering billing enquiries

• Responsible in answering internet connectivity enquiries
• Responsible in troubleshooting Hardware and Software issues
• Responsible in resolving Internet connectivity issues
• Responsible in actioning Back of House Cases
• Provides Email and chat support for ISPs

• Responsible in answering internet connectivity enquiries
• Responsible in troubleshooting Hardware and Software issues

• Provides Daily and Weekly Developmental Coaching to Team Members
• Provides Support and Assistance for Supervisor Escalation through the Chat Application and Messaging Platform
• Provides daily and weekly team performance through reporting
• Responsible in delivering month over month performance through KPIs

• Taking messages from stakeholders, Fulfillment team in be half of CEO.
• Schedule appointments and managing calendars meetings efficiently.
• Record messages, take notes, and maintain comprehensive MOM.
• Research trending products , compile reports, and perform data analysis.
• Draft emails, create process documents.
• Answer customer inquiries through different communication channels.
• Manage order and track order status.
• Troubleshoot order - related issues.

• Taking messages from prospect wholesale clients in be half of CEO.
• Scheduling appointments and managing calendars efficiently.
• Provide exceptional customer support, addressing order/delivery inquiries, and resolving issues promptly and effectively.

• Taking messages for the CEO and accurately recording relevant information.
• Scheduling appointments and managing calendars meetings efficiently.
• Create engaging gaming contents for all social media platforms (Facebook, Instagram, and Twitter).
• Research and Implement Social Media Strategies to boost brand awareness.
• Perform other ad hoc duties as required

• Schedule cleaning and maintenance services for the property.
• Ensure timely completion of all scheduled tasks.

• Communicate with property owners regarding maintenance needs and updates.
• Provide regular statements and updates to property owners. 5.

• Respond promptly to guest inquiries and concerns via chat and email.
• Offer solutions and assistance to enhance the guest experience.

• Respond to guest reviews on various social media and rental platforms.
• Address any issues raised in reviews and maintain a positive online presence.

• Providing phone and chatsupport
• Assisting with technicalinquiries
• Home security services
• Cable and phone serviceassistance
• Processing retail orders
• Sales support

• Providing chat support
• Managing customercomplaints
• Responding to customerinquiries
• Troubleshooting technicalproblems
• Addressing internet-related problems
• Sales

• Supports Australian Telecommunication Company (Telstra) by resolving billing problems via chat.
• Rectify orders that went to error.

• Supports online retail business by answering customer's inquiries via email
• Helps customers in tracking their packages

• Provides supports to Sales Directors and Managers in placing their customers' orders. We make sure all the necessary documentation is completed in order to have a smooth transaction.
• Processes customer's request add new/modify/disconnect their internet/mobile/landline connection.

• Approved discounts and pricing on contracts based on AT&T standard policies
• Generates AT&T contracts once checked and verified by Sales and Customers

• Supports E-Commerce Retail Company in the US
• Process refunds and reshipments
• Assist in tracking customer's orders

• Supported clients about their
• DIRECTV services which include billing explanation, upselling  services tied up to their needs, assist in minor troubleshooting for technical issues.
• Ensuring that action plans are executed during coaching sessions to meet company goals month over month.

• Team Lead position for Directv and continued to ATT Advanced Technical Support.
• Attend weekly management meetings and team meetings with my agents to discuss KPI's ensuring goals are met weekly and monthly.
• Developing and coaching agents to strengthen areas for improvement so they are aligned

• I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
• Additionally, I can recommend phone accessories and devices based on customer needs.

• In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

• Teaching basic English Subject for primary kids 
• Assist the kids for learning curve and go through with their modules 

• My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
• I also manage invoicing, billing, project management, and post-production tasks.
• Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

• I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
• My role includes handling inbound calls and making outbound calls for payments and collections.

• My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
• I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
• Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

• I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
• My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
• Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

• The role involves making outbound calls to businesses using a large lead database.
• The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
• Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

• Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
• Implementing inventory optimization strategies within the company.
• Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
• Negotiating price, quantity, and delivery schedules with suppliers.
• Assessing quotes and compiling a detailed assessment of cost breakdowns.
• Generating quote comparisons and contributing to internal supplier selection based on the quotes.
• Providing solutions to improve company spending and outsourcing.
• Ensure timeliness and accuracy of work prior to submission.
   

Procurement Officer | October 02, 2019-February 20, 2022

• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
• Review quality of purchased products.
• Prepare reports and updates as and when required.
• Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
• Process suppliers’ payment and follow up payments to Accounts Department.
• Provides assistance to Senior Procurement Officer in all aspects.
• Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

• Greet clients and visitors with a positive, helpful attitude.
• Manage meeting room bookings and ensure that everything is in order.
• Keep meeting rooms clean and tidy.
• Schedule and confirm appointments and maintain event calendars.
• Answers all incoming phone calls and dialing international numbers.
• Deal with complaints or problems.
• Manage and maintain petty cash.
• Sort, organize and maintain office records accurately.
• Assisting colleagues with administrative tasks.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mails.

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Assists in preregistration activities when appropriate.
• Monitor, organize and forward emails.
• Maintain records and files.

• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Accommodating general and unique requests.

• Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
• Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
• Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
• Confirm each patient’s insurance eligibility and validity.

• Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.

• Assisting customer customer queries and technical difficulties for the service.
• Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.

• Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.

• Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.

• Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.

• Assisted customers with concerns and questions about their account, devices and services
• Offer services and products that would benefit the customer in using their phone
• Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer
• Partnered with upper management to create an unforgettable customer experience
• Answer 30-60 inbound calls
• Assist new customers get accumulated to service with T-Mobile
• Answer and provide knowledge about their account, plan, device, due date, and monthly charge
• Offer additional services that would add to their use and enjoyment of services and devices
• Build rapport with new customers by making their transition to as easy as possible while making them feel like family

• Investigate the company's staffing needs and take actions to staff accordingly
• Work closely with the recruiter and Director of HR to set goals-based staffing needs
• Identify hard to fill roles and take proactive actions
• Assist in candidate screening and interviewing
• Assist in new employee onboarding
• Evaluate new staff training needs and schedule training sessions
• Assist with new employee orientation
• Design, plan and make work shifts schedules and training schedules
• Provide assistance with payroll procedures and activities
• Identify staffing and recruiting key performance indicator
• Prepare and present key performance indicator reports
• Create, present and submit reports for upper management

• Examine a campaign's return on investment.
• Identify new market opportunities.
• Complete concept-testing for new products.
• Perform extensive market research.
• Determine brand perceptions and reputations.
• Evaluate market penetration.
• Develop groups and solicit customer feedback.
• Analyze marketing metrics to identify cause and effect relationships.
• Identify positive financial outcomes to increase profitability.

• Answer phones and respond to customer requests.
• This campaign specializes in Online gaming account in the US.
• It requires multitasking skills since it needs to have fast and dynamic skills in chat, email, and calls.
• Chat is a different concern same with calls and email. It needs to have a skill which requires exceptional critical thinking for the concern of the client will be resolved in a timely manner.
• It requires also partial and full verification when a deposit request of the client will be processed in the portal using his credit card details to avoid processing fraud credit cards.

• Customer Service Billing and Sales Specialist interact with customers via inbound or outbound calls pertaining to give options to customers for them to maximize their savings and time by providing them information regarding the existing promotion has (TV, internet, phone and mobile).
• Also includes call types: questions pertaining to making payments, payment arrangements, adjustments or other billing inquiries.
• Processing the payment of the customers and reminding them of their due date.

• It was a home-based account.
• Mortgage Account Particularly Collections.
• Receiving inbound calls regarding the status of the customer’s loan and also inquiring about their balances on their account.
• Processing their payments on their account.
• As a supervisor, I need to monitor calls and provide feedback in order for the agents to have a better grasp of the things that we need to do for the account to be credible.
• I need to implement also a contingency plan for the improvements of my agents.
• I need to implement PIP which means Performance Improvement Plan to the agents which below average on their performance.
• It’s my duty also to relay and cascade all the exquisite details and dynamic changes that have been implemented on the account.
• It’s 50% calls and 50% email and chats support task.
• I’m very well versed in multi-tasking.
• I also take calls when the client tells me that we need everybody to hands on deck.

• Processing payment, balance transfer, updating account details, filing billing disputes, and fraud reports.
• Upselling eligible card product change and providing the benefits of having the card change.
• Providing also the promotions that they are eligible in their account.
• Providing Cardholders with the basic terms and conditions on their cards and giving the benefits of choosing their purchase partner.

• Answering Incoming calls (Benefits and Oaims, Provider credentials.
• Floor Support/ Mentor
• Handling escalated customer questions, issues and complaints.
• Provide support to newly hired agents in the form of answering questions and providing direction.
• Assist agents in finding the answer to workflow inquiries.
• Track agent questions for future training and development initiatives.
• Provide feedback to Team Leads, as required based on assistance given to agents.
• Identify agent needs / opportunities and provide peer feedback to team.

• We are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology.
• In addition to troubleshooting, we act with full ownership, we discuss the benefits our software ofers to assist our clients with their practices.
• We interact with medical and healthcare professionals, staff and administrators to train them on our technology.
• Providing exceptional support to new clients and ongoing support and training to current clients is one of our objectives as a company.

• Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist 
• Data entry in excel for related reports (Pivot and Vlookup)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
• Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
• Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
• Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
• Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment

• Update data in Ecommerce platform -
• Supporting Purchasing team
• Update price changes 
• Create new online product listings.
• Product data entry into e-commerce platform.
• Product description writing.
• Source data and pictures from vendors.
• Assist graphic artist in product image upload and editing.
• Monitor and update inventory fields.
• Customer service assistance as needed.
• Maintain and update relevant internal documentation.
• Assist in new product development as needed.

• Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
• Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
•  Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
• Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
• Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business

• Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
• Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
• Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
• Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
• Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
• Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
• Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings

• Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
• Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
• Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
• Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.

• Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
• Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
• Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
• Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
• Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
• Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
• Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.

• Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
• Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
• Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
• Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
• Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.