DISCLAIMER: All views and opinions expressed in this article are those of the author and do not necessarily reflect the views and policies of Remote Staff. Readers are also advised to carry out their own research on the following matters prior to making any decisions pertaining to the same.
I’ll be honest. This was one of the toughest articles for me to write. Apart from the fact that it’s heavy on the research, my personal experiences processing government-mandated benefits for staff that I’ve handled in the past haven’t been very pleasant.
That said, I will try my best to be as objective as possible from here on out.
The subject of social safety nets is always tricky. Also, strong and robust social safety nets are typically indicative of a developed country. Thus, the opposite is also true for developing countries, which often struggle with proper implementation due to factors like corruption and red tape.
Prior to writing this article, I had a conversation with my boss and a colleague. The former is based in Australia while the latter spent a few years studying there, and their experiences blew my mind. One mentioned that she received a sizable amount of cash in her bank account after giving birth to her first child. The other recalled how he had Aborigine roommates who received a regular and livable subsidy from the government.
And apparently, neither of those things are particularly extraordinary. In fact, they’re routine occurrences Down Under.
As you can imagine, it’s quite a different story in the Philippines. Here, we have three primary programs that serve as social safety nets. Let’s take a quick look.
SSS: Social Security System Fund
Just about every Filipino that works in the private sector contributes to this fund for their retirement benefits. Government workers, on the other hand, are covered by the Government Service Insurance System or GSIS.
This government-mandated insurance program derives its funds from two sources. One is member contributions, which covers all private sector employees. The other is from investments. Leftover funds (those that aren’t required for benefit disbursements) go to a Reserve Fund. This is supposed to cover future liabilities for SSS benefit payments.
Monthly contributions are based on compensation. Currently, the SSS contribution rate is 11% of the monthly salary credit not exceeding Php16,000. This is further split between the employee and employer at 3.63% and 7.37%, respectively. It’s the same for self-employed members who remit voluntary contributions, except that they cover the entire 11%
Meanwhile, non-working spouses base their contributions on 50% of their working spouse’s salary. However, the resulting amount should not be lower than Php1,000.
The SSS uses three formulas to calculate a retiree’s monthly pension, with the latter entitled to the highest value from any of the three computations. However, members can only avail of lifetime pension support if they have contributed regularly for at least 120 months or ten (10) years. Otherwise, they can only claim a lump sum amount equivalent to their total contributions, as well as some interest.
SSS members can also avail of other benefits like loans and maternity or miscarriage payments. As with pensions, these are computed based on their declared monthly salaries and existing contributions.
Philhealth: National Health Insurance Program
Established in 1995, the National Health Insurance Program or Philhealth is meant to provide Filipinos with quality and affordable health insurance coverage. Its system of funds includes supplementary health insurance packages alongside the basic minimum packages.
As with SSS, employers in the private sector are mandated to provide Philhealth benefits for their employees. Usually, the monthly contributions are equally split between the employers and employees.
Self-employed workers, in contrast, provide voluntary contributions.
Philhealth members may also declare qualifying relatives as their dependents. These include legitimate non-working spouses, children below the age of 21, and parents who are 60 and older.
Some of the primary benefits include treatment coverage at accredited health care institutions. Generally, this comprises the attending physician’s professional fees, hospital charges, consultations, and certain diagnostic exams. Some outpatient procedures as well as radiotherapy, hemodialysis, and blood transfusions may also fall under Philhealth benefits, depending on where the patient avails of them.
Maternity benefits also apply to regular contributors, but there are certain limitations. Expectant mothers who’ve had a history of miscarriages or stillbirths, for instance, might have trouble claiming these benefits.
Lastly, Philhealth’s primary care benefits can sometimes cover medications for certain infections like UTI.
PAG-IBIG Fund: Home Development Mutual Fund
If SSS covers contributions for retirement and Philhealth does the same for healthcare, then PAG-IBIG is all about affordable housing.
The Home Development Mutual Fund (HDMF) or PAG-IBIG is a government-owned and controlled corporation under the Housing and Urban Development Coordinating Council. Primarily, this fund enables its members to take out affordable loans for purchasing residential properties.
However, members may only avail of these loans for houses, condominiums, or townhouses that don’t exceed 1,000 square meters. On the other hand, members can use a PAG-IBIG loan to refinance their current house or to help pay for necessary renovations.
As of this writing, members can obtain maximum financing of Php6,000,000 with up to 30 years for repayment. The actual loan granted would also depend on the member’s need, capacity to pay, and the loan-to-appraisal value ratio.
If you are employed by a business in the private sector, your employer is required by law to cover half of your PAG-IBIG contributions. Like SSS and Philhealth contributions, this is automatically deducted from your monthly salary. Self-employed workers like freelancers can make voluntary contributions, but they have to cover the entire amount themselves.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $9.68/hr
Alino
Candidate ID: 605344
ADVANCED
- Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting...
INTERMEDIATE
- Xero Accounting, Xero, MYOB, QuickBooks...
Median Rate
$9.68
$10.48
if $1 = PHP52
$12.49
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.68 per hour or $USD 838.52 per month
Full Time: $USD 9.68 per hour or $USD 1677.04 per month
Remote Staff Recruiter Comments
Alino presents a solid background in accounting and bookkeeping, with over seven years of experience in the industry. His experience aligns well with the client's requirements, especially with handling multiple entities and diverse industries, which is essential for managing the family business’s complex bookkeeping needs.
Strengths:
- Relevant Experience: Alino has substantial experience as a bookkeeper, accounting supervisor, and team lead, which has equipped him with comprehensive skills in accounting and bookkeeping. His current role managing a team and handling multiple client accounts demonstrates his capability to handle complex bookkeeping for diverse businesses.
- Software Proficiency: He has worked with essential accounting software, specifically Xero, MYOB, and QuickBooks, covering all necessary tools for the client’s Australian business operations.
- Exposure to Australian Accounting Standards: Alino has over a year of direct experience with Australian clients, which ensures familiarity with the country’s financial regulations and practices.
- Educational Background: Currently finalizing his master’s thesis and involved in teaching accounting, Alino demonstrates an ongoing commitment to academic and professional development.
- Remote Work Setup: He has a well-equipped home office, including backup equipment and internet, demonstrating his readiness for remote work.
Overall Impression: Alino is a qualified candidate for the bookkeeping role, especially given his extensive experience, exposure to Australian clients, and knowledge of the necessary accounting software. His experience across different sectors and direct handling of monthly and year-end financial tasks aligns with the job's responsibilities, making him a strong fit for the role.
Behavioral Assessment:
Alino is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right.
The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.
Alino is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.
Employment History
Staff Accounting
Industry:
Accounting / Audit / Tax
Employment Period:
February 2018 to January 2021 (35 Months)
Duties and Responsibilities:
- Assist in tax preparation for clients (1601C, VAT, 0619E, etc.).
- Maintain proper bookkeeping and prepare manual journal of various clients.
- Participate in inventory counts, payroll audit, and payroll preparation.
- Completed audit papers by thoroughly documenting audit tests and findings.
Associate
Industry:
Accounting / Audit / Tax
Employment Period:
January 2021 to September 2021 (7 Months)
Duties and Responsibilities:
- Arranged and organized excel files of various companies in order to ease the recording in the general journal
- Prepared payroll, reports for tax compliance, and government remittances reports for various clients.
- Filed BIR returns (1601C, 0619E, 0619F, 2307, and etc.)
- Prepared Manual Books for various companies namely: General Journal, General Ledger, Subsidiary Purchase Journal
- Attended various in-house training for assurance and self-directed learning for internal purposes
- Assisted other senior associates in daily tasks
Associate Finance PH
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2022 to March 2023 (10 Months)
Duties and Responsibilities:
- Creation of country reports and ensured timely submission.
- Maintenance of accounting records and books of accounts in accordance with local statutory requirements.
- Use of XERO of invoicing, collections, and manual postings.
- Administrative services in coordination with local vendor.
- Preparation of PH budget and funding.
- Prepared payroll, reports for tax compliance, and government remittances reports.
- Assisting with other business compliance for permits, licenses, accreditation, and etc.
- Coordinate with the team for SEC incorporation
- Reviewed contracts & sales orders for proper billing/revenue recognition based on implementation & subscription terms
- Owned revenue recognition schedule & commission payout
Supervisor Accounting
Industry:
Accounting / Audit / Tax
Employment Period:
March 2023 to September 2023 (6 Months)
Duties and Responsibilities:
- Maintenance of accounting records and books of accounts in accordance with local statutory requirements of various clients
- Use of XERO for invoicing, collections, and bank reconciliation.
- Prepared payroll, reports for tax compliance, and government remittances reports of various clients.
- Directing and supervising the team to ensure that the client's financial statements and reports are completed accurately and on time.
- Ensuring that every accounting transaction is accurately documented, categorised, and reconciled in compliance with the proper accounting standards and the needs of the client.
- Reviewing, examining, and analysing the team's financial records and statements to spot any potential errors or anomalies.
- Establishing excellent connections with clients by routinely communicating with them to understand their accounting needs and requirements and to answer any worries or queries they may have
- Keeping abreast of modifications to accounting rules and standards
- Serving clients' e-commerce platforms (Lazada, Shopee, Zalora, etc.)
Team Lead Bookkeeping
Industry:
Accounting / Audit / Tax
Employment Period:
October 2023 to November 2024 (13 Months)
Duties and Responsibilities:
- Leading a team of bookkeepers, creating an environment conducive to professional growth and cohesive teamwork.
- Mentoring new hires for them to adapt quickly with the environment and process.
- Delivering comprehensive MYOB and Xero bookkeeping solutions, encompassing general ledger maintenance, bank reconciliations, and adept management of accounts payable and receivable.
- Utilizing Xero Payroll to efficiently process clients' payroll, ensuring accuracy and compliance with regulations.
- Collaborating closely with various teams to maintain accurate and up-to-date financial records, fostering a cohesive and aligned approach.
- Assist in end of months reconciliation, and management reports.
- Addresses inquiries promptly, utilizing expertise to provide accurate solutions, and escalating issues when necessary to uphold timely and precise responses to the Australia team.
- Taking the lead in preparing Business Activity Statements (BAS), contributing to regulatory compliance, and reinforcing the organization's financial foundation.
- Briefly mentored Tax Team with regards to their queries and concerns about the company's taxes
- Liaise with AU team members, seniors, managers, and directors for processes that can enhance work processes.
- Implement certain processes and provide metrics being sent out to the COO.
- Managing a team in Cebu, Tarlac, Pampanga, Australia, and India.
- Implement process changes and process flows incorporated in Karbon, FYI and Salesforce.
Bookkeeper
Industry:
Accounting / Audit / Tax
Employment Period:
December 2022 to December 2025 (35 Months)
Duties and Responsibilities:
- Managed full-cycle bookkeeping, including daily transaction recording, bank and credit card reconciliations, accounts receivable (invoicing, collections, and customer account management), and accounts payable (supplier payments and expense tracking).
- Proficient in Xero, MYOB, QuickBooks, and NetSuite for financial management, reporting, and maintaining accurate financial records.
- Processed payroll for small to medium-sized businesses using Xero Payroll, Deputy, ShiftCare, and Tanda, ensuring compliance with relevant tax laws, superannuation requirements, and industry awards.
- Assisted with month-end and year-end financial processes, including reconciliations, accruals, and preparation of management reports for business insights and decision-making.
- Prepared and lodged Business Activity Statements (BAS), Instalment Activity Statements (IAS), and Payroll Tax submissions, ensuring compliance with ATO regulations and deadlines.
- Experienced with Dext, Hubdoc, Karbon, and FYI for document management, workflow automation, and streamlining financial operations.
- Knowledgeable in industry-specific payroll regulations, including SCHADS and Restaurant Industry Awards, ensuring correct interpretation and application of pay rates, allowances, and entitlements.
- Strong ability to work collaboratively with accountants, business owners, and financial teams to optimize financial processes and improve business efficiency.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Internal Auditing
Graduation Date:
December 19, 2020
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Accountancy
Graduation Date:
May 14, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
May 30, 2025
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Accounts Receivable Management, Accounts Payable Management, Bookkeeping, BAS Reporting, MYOB, Australian GST, Australian Tax, Australian Business Register, Australian Securities and Investments Commission,
INTERMEDIATE ★★
- Xero Accounting, Xero, MYOB, QuickBooks, Employee engagement, People Skills, Payroll Processing, Payroll ManagementAccountingMicrosoft ExcelTaxationeCommerce
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16996901479
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo Thinkpad L14
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s
- Operating System: Windows 11
All-inclusive Rate: USD $13.52/hr
Jonathan
Candidate ID: 604402
ADVANCED
- Financial Accounting, Financial Management, Financial Planning, Financial Reports...
INTERMEDIATE
- Administrative Support...
Median Rate
$13.52
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.52 per hour or $USD 1171.74 per month
Full Time: $USD 13.52 per hour or $USD 2343.49 per month
Remote Staff Recruiter Comments
Jonathan has extensive experience in finance and accounting across various industries, holding senior-level positions such as Financial Operations and Controller Manager, Senior Financial Controller, Chief Financial Officer, and Operations Manager. With over 20 years of experience, Jonathan has a proven track record in financial management, strategic planning, and process improvement.
Key Strengths:Diverse Industry Experience: Jonathan has worked across industries such as industrial equipment, construction, food and beverage, consumer products, and manufacturing. This versatility demonstrates his adaptability to different business models and environments.
Advanced Financial Management: He has a high level of expertise in financial planning, financial reporting, and accounting management. Jonathan led the development of key performance indicators (KPIs), cash flow management, and budget forecasts in several roles, significantly improving financial performance and compliance.
Leadership & Team Management: Jonathan has extensive experience in leading finance and accounting teams, providing mentorship and driving cross-functional collaboration. He has led both remote and in-person teams and implemented upskilling programs to improve team performance.
Process Improvement: He has consistently improved operational efficiency by automating financial processes and identifying and resolving discrepancies in financial records. At Teknik Food Equipment and Technical Services, he managed to clean up 18 months' worth of transactions in just 3 months, streamlining operations and addressing tax inconsistencies.
Strategic Financial Initiatives: Jonathan’s ability to drive cost-saving initiatives is notable. For example, he developed a cost-saving strategy at Magic Melt Foods, Inc. that improved profitability by 20% through supply chain optimization.
Intermediate Proficiency in Accounting Tools: Jonathan rates himself as intermediate in specific accounting tools like software and reconciliation. While his advanced financial management skills compensate for this, depending on the specific tools required by the employer, some upskilling may be needed.
Industry-Specific Experience: His experience, while broad, does not indicate deep exposure to certain industries that might be essential depending on the job requirements. This could require further inquiry based on the industry focus of the role.
Jonathan is a highly experienced financial leader with a solid track record of improving financial processes, driving team performance, and implementing strategic initiatives. His ability to work across various industries and manage large financial operations positions him as a strong candidate for senior accounting and finance roles. His leadership capabilities, combined with his strategic thinking and hands-on approach to financial management, make him well-suited for senior roles in finance.
Employment History
Financial Operations and Controller Manager | Full Remote
Industry:
Heavy Industrial / Machinery / Equipment
Employment Period:
January 2022 to October 2024 (33 Months)
Duties and Responsibilities:
- Develop and implement financial management strategy including risk management, investment analysis and capital budgeting, supporting the business objectives and organize and lead the finance function, including Accounting, Financial Planning & Analysis, Treasury, Procurement and Tax.
- Completed a clean-up catch up 18 months un-updated transactions in a span of 3 months and provide a comprehensive financial analysis to assess the company's performance. This analysis led to a strategic recommendations for enhancement, such as addressing inconsistencies and rectifying erroneous tax errors.
- Lead financial planning, financial statements analysis, including the development of KPIs and appropriate business analysis, revenue projections and forecasting processes, and optimise cash flow management, including cash reserves and working capital.
- Lead, mentor and upskill the finance team, collaborate with various cross- functional team, and function as appropriate for a fast-growing and expanding business.
Senior Financial Controller | Part-time Remote
Industry:
Construction / Building / Engineering
Employment Period:
March 2022 to June 2024 (27 Months)
Duties and Responsibilities:
- Conducts monthly analysis of company's financial performance, balance sheet, income statement, cash flow, and other necessary analyses. Assesses, evaluates and provides insight and recommendations to the financial performance of the company with regards to its short-term, medium-term, and long-term operational goals, budgets, and forecasts.
- Evaluates and implement strategies to optimize the Company's working capital, including managing accounts payable and receivable, inventory levels, and cash conversion cycles.
- Collaborate with project managers, engineers, and other stakeholders to identify opportunities for streamlining processes and increasing productivity. Implement methodologies to eliminate waste and improve overall operational efficiency.
- Establish key performance indicators (KPIs) to measure the success of implemented process improvements. Monitor and report regularly on performance metrics, identifying trends and areas requiring further attention.
Chief Financial Officer | Proprietor
Industry:
Food & Beverage / Catering / Restaurant
Employment Period:
June 2018 to December 2021 (41 Months)
Duties and Responsibilities:
Operations Manager | Export Sales and Marketing Manager
Industry:
Consumer Products / FMCG
Employment Period:
June 2010 to June 2018 (96 Months)
Duties and Responsibilities:
Corporate Planning Manager
Industry:
Construction / Building / Engineering
Employment Period:
June 2010 to June 2015 (60 Months)
Duties and Responsibilities:
Finance and Accounting Manager
Industry:
Manufacturing / Production
Employment Period:
December 2008 to May 2010 (16 Months)
Duties and Responsibilities:
Dept Head/ Accounting Team Leader
Industry:
Electrical & Electronics
Employment Period:
September 2006 to October 2008 (24 Months)
Duties and Responsibilities:
Dept Head/ Senior Financial Accountant
Industry:
Manufacturing / Production
Employment Period:
March 2004 to September 2006 (30 Months)
Duties and Responsibilities:
Financial Analyst
Industry:
Arts / Design / Fashion
Employment Period:
November 2000 to February 2004 (39 Months)
Duties and Responsibilities:
Internal Auditor
Industry:
General & Wholesale Trading
Employment Period:
July 1996 to June 1999 (34 Months)
Duties and Responsibilities:
Branch Supervisor
Industry:
General & Wholesale Trading
Employment Period:
October 1993 to June 1996 (31 Months)
Duties and Responsibilities:
Accounting Clerk
Industry:
Consumer Products / FMCG
Employment Period:
August 1988 to May 1993 (56 Months)
Duties and Responsibilities:
Education History
Field of Study:
Commerce
Major:
Accounting
Graduation Date:
March 19, 1993
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Financial Accounting, Financial Management, Financial Planning, Financial Reports,
INTERMEDIATE ★★
- Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: Windows 10
All-inclusive Rate: USD $8.63/hr
Kamille
Candidate ID: 601932
ADVANCED
- Communication Skills, Verbal Communication, Written Communication, Administrative Support...
INTERMEDIATE
- ...
Median Rate
$8.63
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.63 per hour or $USD 1496.32 per month
Remote Staff Recruiter Comments
End-to-End Conveyancing Experience
Two years of direct experience managing residential and commercial property transactions
Strong knowledge of Queensland conveyancing processes; some exposure to Victoria and New South Wales contracts
Experienced in file openings, contract handling, and full transaction lifecycle support
PEXA Proficiency
Skilled in creating and managing PEXA workspaces, including inviting participants, lodging documents, and preparing for settlement
Familiar with uploading settlement figures and completing transactions electronically
Able to work independently in PEXA with minimal oversight for most tasks
Off-the-Plan (OTP) Transaction Exposure
Hands-on experience supporting OTP transactions from pre-registration to settlement
Understands the importance of compliance with strict timelines and coordination with all parties involved
Can handle the nuances and longer contract formats associated with OTP matters
Legal Systems Knowledge
Proficient in Actionstep and LEAP for legal matter management and documentation
Adaptable to different CRMs and conveyancing software based on prior roles in legal support settings
Administrative and Client Support Skills
Manages solicitor inboxes, schedules, and communications with banks, agents, and clients
Demonstrates strong organizational skills and attention to detail
Effective communicator with a proactive, client-centered approach
Additional Professional Experience
Former Learning Operations Analyst with experience in training facilitation and documentation within a corporate insurance environment
Background in customer service roles, contributing to excellent interpersonal and resolution skills
Kamille is a dedicated and detail-oriented Conveyancing Paralegal with two years of comprehensive experience managing residential and commercial property transactions. She excels in ensuring compliance with state-specific regulations, processing settlements, and maintaining seamless case management. Her commitment to delivering high-quality support in fast-paced legal environments sets her apart. With a Bachelor’s degree in Accountancy, Kamille combines her analytical and organizational skills to complement her legal expertise effectively.
- Years of Experience: 2 years as a Conveyancing Paralegal, with additional roles in training operations and customer service, giving her a well-rounded skill set.
- Relevant Work Areas:
- Managed property settlements in Queensland and Victoria, ensuring legal compliance and precision.
- Processed property settlements using PEXA, handling tasks such as document lodging, fund verification, and coordinating with all parties to ensure timely settlements.
- Created and updated legal matters in Actionstep, contributing to thorough and organized case management.
- Industries Served: Conveyancing, Insurance, and Shared Services sectors.
- Certifications and Trainings:
- Proficient in PEXA for electronic property settlements, handling end-to-end processes.
- Experienced in developing and implementing training materials in a shared services setting, enhancing team capabilities.
- In her role as a Settlement Agent, Kamille has managed numerous property transactions using PEXA for both residential and commercial properties, particularly in Queensland and Victoria. Her responsibilities include workspace setup, document lodgment, fund verification, and coordination with financial institutions and conveyancers. This experience highlights her adaptability and attention to detail in navigating complex transactions.
- Kamille’s training role at AIG, where she designed process-related training materials, demonstrates her ability to transfer knowledge effectively and support team growth. These achievements reflect her strategic thinking and her capability to handle both legal and operational challenges.
- Key Skills:
- File Management
- Attention to Detail
- Communication and Organization
- Planning and Strategy
- Tech and Software Proficiency:
- Proficient in PEXA for electronic conveyancing, handling tasks such as inviting participants, managing lodgment, and ensuring compliance with financial adjustments.
- Experienced in Actionstep for legal case management, creating and maintaining detailed records.
- PEXA Transactions: Kamille has processed a variety of property settlements, ensuring compliance with state-specific regulations. Her role includes preparing workspaces, verifying funds, and coordinating with all stakeholders to facilitate smooth settlements.
- Workspace Management: She regularly creates PEXA workspaces, invites participants, and closely monitors lodgment and settlement schedules to avoid delays. Her proactive approach ensures timely and accurate transactions.
- Issue Resolution: Kamille has experience addressing common issues such as document requisitions and settlement delays by working with relevant parties to resolve them efficiently, ensuring transactions proceed without further complications.
- Financial Accuracy: She handles financial adjustments and fund disbursement in the PEXA workspace, verifying all figures for accuracy and compliance with regulatory standards.
- End-to-End Conveyancing: Kamille manages conveyancing processes from initiation to completion, overseeing electronic lodgments, document preparation, and ensuring all deadlines are met.
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓
Employment History
CONTACT CENTER SPECIALIST, LEARNING OPERATIONS SENIOR ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2013 to February 2022 (101 Months)
Duties and Responsibilities:
Learning Operations Senior Analyst
January 2021 – February 2022
- Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
- Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
- Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
- Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.
Contact Center Specialist
September 2013 – January 2021
- Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
- Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
- Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
- Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.
SETTLEMENT AGENT AND DATA ENTRY
Industry:
Law / Legal
Employment Period:
February 2022 to June 2024 (28 Months)
Duties and Responsibilities:
- Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
- Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
- Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process
Education History
Field of Study:
Business Studies/Administration/Management
Major:
ACCOUNTANCY
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Communication Skills, Verbal Communication, Written Communication, Administrative Support, Documentations, Administrative Skills, Strategic Planning, Strategic Management, Organizational Skills, File Management, Planning,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16870412885
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer Aspire
- Processor: Intel Core 5
- Operating System: Windows 11
All-inclusive Rate: USD $9.12/hr
PAUL
Candidate ID: 601256
ADVANCED
- Communication Skills, Email Handling, Administrative Support, Documentations...
INTERMEDIATE
- ...
Median Rate
$9.12
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.12 per hour or $USD 1581.04 per month
Remote Staff Recruiter Comments
Paul Angelo brings over 3 years of specialized experience as a conveyancing paralegal in Australian property law. His expertise lies in managing end-to-end property settlements using the PEXA workspace, including both purchase and sale transactions. Paul’s proficiency in creating PEXA workspaces, setting up transaction types, and coordinating with solicitors and mortgagees ensures that his clients experience smooth and timely settlements.
- Conveyancing Paralegal (3 years): Expertise in handling property transactions across QLD, VIC, NSW, and ACT, with extensive experience using PEXA, Actionstep, TriConvey, LEAP, and InfoTrack for settlement processes.
- Customer Representative (1.5 years): Proficient in customer service through B2C software for order processing and account verification.
- Order Management Officer (4 years): Managed sales order processing and compliance for non-voice accounts.
- He worked in industries like: Property law and conveyancing in Australia, B2C e-commerce customer service, and Non-voice support in order management.
- He is proficient in PEXA for managing purchase and sale transactions, including handling settlement delays and collaborating with banks to confirm payout figures.
- He is skilled in using SRO for VIC files to lodge documents and manage invitations.
- He is experienced with Actionstep, TriConvey, LEAP, and InfoTrack for ordering searches and preparing settlement statements.
- He managed delayed settlements in PEXA, resolving issues with missing payout figures by coordinating with banks to confirm balances, ensuring timely settlements.
- He demonstrated commitment to client interests by accurately preparing adjustments based on search results, ensuring all vendor liabilities are cleared before settlement.
Skill Proficiency & Tech/Software Expertise:
- Conveyancing Software: PEXA, Actionstep, TriConvey, LEAP, InfoTrack (3 years).
- Settlement Process Management: Extensive knowledge in managing property settlements from initiation to completion, ensuring compliance with legal standards.
- Client and Stakeholder Communication: Proactive in resolving transaction issues and ensuring smooth coordination among all parties involved.
- Documentation & Adjustments: Expertise in preparing accurate settlement statements and conducting thorough property searches.
Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓
Paul will end his current contract on October 18, 2024 and he can start effective October 21, 2024.
Maverick - The Predictive Index
Employment History
Order Management Officer, Customer Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2016 to October 2021 (60 Months)
Duties and Responsibilities:
Customer Representative -
April 2020 - October 2021
- Managed end-to-end order processing and delivery using B2C software KIBO.
- Verified customer accounts and investigated potential fraudulent activities.
- Maximized customer satisfaction by promptly resolving service issues and addressing inquiries with accuracy.
- Assisted customers with product-related questions, feedback, and complaints, ensuring a positive experience.
Order Management Officer (Non-Voice Account)
October 2016 - January 2020
- Validated orders from Sales Representatives, ensuring product availability and accurate legal details.
- Entered sales orders into the client's core system, monitoring contract and order progress to ensure successful delivery of products and services.
- Provided remote support to sales teams, ensuring compliance and timely provisioning of sales orders.
Conveyancing Paralegal Property Law Australia Freelance
Industry:
Law / Legal
Employment Period:
November 2021 to October 2024 (35 Months)
Duties and Responsibilities:
- Managed end-to-end contract processing, from file creation through settlement, ensuring all conditions were met and handling comprehensive file documentation.
- Facilitated property settlements across Queensland, Victoria, New South Wales, and the Australian Capital Territory (ACT), with expertise in utilizing PEXA for electronic conveyancing.
- Proficient in conveyancing software platforms including Actionstep, TriConvey, and LEAP for seamless workflow management.
- Addressed client concerns via email and phone, delivering clear and timely communication.
- Collaborated effectively with lawyers, lenders, brokers, conveyancers, and regulatory authorities to ensure smooth property transactions and compliance with legal requirement
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 30, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Communication Skills, Email Handling, Administrative Support, Documentations, Verbal Communication, Written Communication, Telephone Skills,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16866114583
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.63/hr
Jan-Mer
Candidate ID: 598585
ADVANCED
- Quality Management, Customer Relations, Data Collection, Data Management...
INTERMEDIATE
- Account Management, Excel VBA, Microsoft Excel...
Median Rate
$8.63
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.61 per hour or $USD 832.88 per month
Full Time: $USD 8.63 per hour or $USD 1496.32 per month
Remote Staff Recruiter Comments
Work Experience & Technical Skills:
- He brings over 12 years of experience in the customer service industry, with approximately six to seven years specifically servicing Australian clients.
- His most recent roles were with companies in the managed IT services space, where he supported clients with basic troubleshooting, Office 365 management, device onboarding, and help desk operations.
- Though not a fully dedicated technical support agent, he consistently handled frontline troubleshooting, ticket triaging, and quality monitoring—demonstrating an ability to bridge both customer and technical needs effectively.
- He is particularly adept at managing end-to-end client concerns, from handling tickets and calls to investigating negative feedback and preparing management-level reports.
- His ability to grasp technical concepts and communicate them clearly to non-technical users is evident and well aligned with the expectations for the TSR role.
- He is able to start immediately.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Jan-Mer is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Client Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2022 to February 2025 (28 Months)
Duties and Responsibilities:
- Manage and maintain positive customer relationships by overseeing the full lifecycle of support tickets—from initial triage to resolution.
- Ensure timely, effective, and accurate resolution of customer inquiries and technical issues, while proactively addressing feedback to improve service quality.
- Conduct regular audits of support tickets to ensure adherence to internal processes and service level agreements (SLAs).
- Generate and analyze performance reports to identify trends, support strategic decisions, and drive continuous improvement in customer support operations.
- Oversee end-to-end ticket management, collaborating with cross-functional teams to streamline workflows and enhance customer satisfaction.
JUNIOR Quality Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2021 to August 2022 (9 Months)
Duties and Responsibilities:
- Supported lead researchers in generating high-quality, targeted leads tailored to client objectives and industry requirements.
- Facilitated regular calibration calls to align team understanding of client profiles, ensuring consistency and accuracy in lead generation efforts.
- Assisted in onboarding and training new lead researchers, providing guidance on best practices, tools, and client expectations.
- Prepared and maintained detailed monthly performance and progress reports for internal and client-facing use.
- Conducted market research and competitor analysis to enhance lead generation strategies and identify new business opportunities.
- Ensured data integrity by auditing lead lists and updating client databases to reflect the most accurate and current information.
- Collaborated cross-functionally with sales and strategy teams to support campaign planning and client engagement initiatives.
Customer Service Banker
Industry:
Banking / Financial Services
Employment Period:
January 2021 to August 2021 (7 Months)
Duties and Responsibilities:
- Delivered high-quality customer support for a broad range of banking products, including retail banking, credit card services, and digital financial solutions.
- Provided technical assistance for online banking platforms and mobile banking applications, troubleshooting issues and guiding customers through resolutions.
- Handled inquiries related to account management, transactions, product features, and service updates with professionalism and accuracy.
- Educated customers on the usage and security of digital banking tools, promoting self-service options and enhancing user confidence.
- Escalated complex or unresolved issues to appropriate internal departments while maintaining ownership until resolution.
- Maintained compliance with banking regulations and internal policies while ensuring customer satisfaction and confidentiality.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2020 to December 2020 (11 Months)
Duties and Responsibilities:
- Provided first-level technical support to customers by responding to inquiries via phone, email, and chat.
- Diagnosed and resolved hardware, software, and network-related issues through effective troubleshooting techniques.
- Escalated complex issues to Tier 2 support when necessary, ensuring accurate documentation and smooth handover.
- Delivered clear, step-by-step guidance to customers, improving user satisfaction and reducing repeat incidents.
- Maintained detailed records of customer interactions, technical issues, and resolutions using ticketing systems.
- Collaborated with internal teams to identify recurring issues and recommend long-term solutions or product improvements.
Quality Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to March 2019 (48 Months)
Duties and Responsibilities:
- Managed high-value client accounts, ensuring exceptional service delivery and client satisfaction.
- Oversaw end-to-end program and project management for finance and accounting initiatives, including planning, execution, monitoring, and reporting.
- Coordinated cross-functional teams to deliver financial solutions aligned with strategic objectives and regulatory requirements.
- Analyzed financial data to support budgeting, forecasting, and decision-making processes.
- Implemented process improvements to enhance operational efficiency and reduce project delivery timelines.
- Acted as a primary point of contact for stakeholders, maintaining clear communication and ensuring alignment on project goals and outcomes.
Subject Matter Expert
Industry:
Transportation / Logistics
Employment Period:
March 2019 to August 2019 (5 Months)
Duties and Responsibilities:
- Managed end-to-end shipment processes for the Vietnam cluster, overseeing both import and export operations to ensure timely and cost-effective delivery.
- Collaborated closely with cross-functional teams and counterparts in Vietnam to identify operational inefficiencies, leading process improvement initiatives and the implementation of innovative logistics procedures.
- Conducted comprehensive gap analyses and generated strategic reports to support production planning and enhance overall supply chain performance.
- Ensured compliance with international trade regulations and company policies throughout the shipping lifecycle.
- Coordinated with freight forwarders, customs brokers, and third-party logistics providers to resolve shipment delays and maintain operational continuity.
- Monitored key performance indicators (KPIs) to assess logistics efficiency and drive continuous improvement.
Escalation Resolution Team Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2013 to February 2015 (18 Months)
Duties and Responsibilities:
- Handled complex, high-priority customer service cases as an Escalation Officer, ensuring timely and effective resolution.
- Acted as the final point of contact for unresolved issues, coordinating with cross-functional teams to identify root causes and implement long-term solutions.
- Maintained detailed case documentation, upheld service-level agreements (SLAs), and delivered empathetic, solutions-focused support to enhance customer satisfaction and retention.
Collections Specialist & Junior Team Leader
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2012 to June 2013 (12 Months)
Duties and Responsibilities:
- Oversaw account collections processes while serving as an apprentice team leader, supporting daily operations and assisting in the supervision of team performance
- Monitoring delinquent accounts, coordinating with clients to resolve payment issues, preparing reports on collection status, mentoring new team members, and contributing to process improvements to enhance collection efficiency and team productivity.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information System
Graduation Date:
April 1, 2012
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Quality Management, Customer Relations, Data Collection, Data Management, Service Desk, Customer Service, Customer Support, Customer Handling, Technical Support, Smartphone Technical Support,
INTERMEDIATE ★★
- Account ManagementExcel VBAMicrosoft Excel
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17362757680
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenevo
- Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $13.52/hr
Romel
Candidate ID: 598291
ADVANCED
- Vuejs, JavaScript, PHP, Laravel...
INTERMEDIATE
- PostgreSQL, AngularJS...
Median Rate
$13.52
$14.84
if $1 = PHP52
$18.17
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 13.52 per hour or $USD 1171.74 per month
Full Time: $USD 13.52 per hour or $USD 2343.49 per month
Remote Staff Recruiter Comments
- Developing and maintaining performant web applications while progressing from junior to senior developer roles.
- Expertise in front-end technologies like Tailwind CSS and Bootstrap and back-end technologies including PHP and MySQL/PostgreSQL databases.
- Proven adaptability to diverse client requirements, including international projects for Japanese clients.
- Spearheaded performance optimizations that doubled application efficiency and reduced downtime by 10%.
- Successfully developed a cryptocurrency-based investment and payout system, demonstrating proficiency in secure and innovative financial solutions.
- Enhanced user satisfaction through application improvements such as query optimization and caching strategies.
- Established CI/CD pipelines that improved code deployment efficiency.
- Programming Languages: PHP, JavaScript, HTML, CSS.
- Frameworks and Libraries: Laravel, Vue.js, React, Angular.
- Vue 3 Composition API
- AWS
- Databases: MySQL, PostgreSQL.
- Version Control: GitHub.
- UI/UX Development: Tailwind CSS, Bootstrap.
Strongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Romel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner.
Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Junior Backend Developer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
October 2019 to February 2022 (27 Months)
Duties and Responsibilities:
- Rapid Application Development: Successfully developed a fully functional application from scratch within tight deadlines using Laravel and React.
- Technology Adaptation: Quickly adapted to new versions of PHP and Laravel, leveraging the latest features to improve application performance and maintain code quality.
- Code Optimization: Enhanced existing codebases to achieve maximum efficiency, resulting in faster load times and reduced resource consumption.
- Cryptocurrency Integration: Designed and implemented a system that utilizes cryptocurrency for investments and payouts, catering to client affliation needs and ensuring secure and efficient transactions.
Frontend Developer
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2022 to April 2024 (26 Months)
Duties and Responsibilities:
- International Client Development: Successfully developed and delivered projects for Japanese clients using a variety of technologies, including PHP, JavaScript, Laravel, Vue.js, React, Angular, and WordPress.
- Adaptability to New Technologies: Quickly adopted and implemented new technologies to meet the specific needs of diverse projects and client requirements.
- Project Management: Efficiently managed multiple projects at the same time, ensuring on-time delivery and meeting client expectations.
- Performance Under Pressure: Consistently delivered high-quality results even in high-pressure situations, demonstrating reliability and resilience.
- Team Collaboration: Worked effectively both independently and as part of small to large teams, contributing to project success through strong technical skills and teamwork.
- Mentorship and Support: Actively assisted colleagues in their tasks, providing guidance and sharing expertise to help improve overall team performance.
Full Stack Developer
Industry:
Consulting (IT / Science / Engineering & Technical)
Employment Period:
May 2024 to Present
Duties and Responsibilities:
- Optimized Background Processes: Improved application performance by up to 2X by designing an asynchronous system that divides large tasks into smaller, manageable chunks.
- Code Review and Standards: Reviewed all pull requests to ensure compliance with established coding standards and style guidelines.
- Review Pull requests: to ensure the codebase adhered to the code styling and standards implemented for the application.
- CI/CD Pipeline Management: Created and maintained a CI/CD pipeline, enhancing workflow efficiency, minimizing manual effort, and ensuring consistent code quality.
- Performance Optimization: Reduced downtime by 10% through efficient cleanup processes and query optimization, including removing unused database data.
- Application Enhancement: Boosted performance with efficient algorithms, caching strategies, and database query improvements, leading to faster load times and higher user satisfaction.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
March 30, 2019
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Vuejs, JavaScript, PHP, Laravel, jQuery, PDF, MySQL, React.js, HTML5, CSS3, REST, TypeScript,
INTERMEDIATE ★★
- PostgreSQLAngularJS
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17180339751
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Apple
- Processor: M2 Pro
- Operating System: MacOS X
All-inclusive Rate: USD $12.54/hr
Dan
Candidate ID: 595756
ADVANCED
- Google AdWords...
INTERMEDIATE
- Google AdWords...
Median Rate
$12.54
$13.73
if $1 = PHP52
$16.73
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 12.54 per hour or $USD 1087.03 per month
Full Time: $USD 12.54 per hour or $USD 2174.06 per month
Remote Staff Recruiter Comments
Dan is a seasoned digital marketing professional with seven years of hands-on experience in paid media, specializing in Google and Bing Ads. His background combines extensive experience in the BPO industry and in-depth exposure to performance-based advertising strategies for a wide array of industries.
He has served international clients based in the U.S., New Zealand, and Australia across various verticals including e-commerce, legal services, home improvement, real estate, food service, and healthcare. He is highly proficient in managing full-funnel ad campaigns, conducting budget optimization, A/B testing, keyword analysis, and tracking performance via analytics platforms and reporting tools.
Dan demonstrates confidence, adaptability, and a strategic mindset, making him a strong candidate for a part-time paid ads role with a results-driven organization.
Work Experience Overview:
Digital Advertising Specialist – Google Ads (BPO Environment):
Worked directly with advertisers seeking expert assistance with campaign creation, optimization, and performance tracking. Managed all Google Ads platforms including Search, Display, Video, App, and Shopping. Performed A/B testing, keyword optimization, and ad copy development. Provided strategic consultations on budget planning, targeting, and conversion tracking.Search Engine Marketing Specialist – Agency Setting (New Zealand-based):
Assigned via a global staffing firm to an NZ-based digital agency. Focused on SEM execution with an emphasis on Google and Bing Ads. Collaborated with account managers and supported client campaigns in various industries. Used analytics and tag management for tracking and reporting.Performance Marketing Specialist – U.S.-based Agency (Deathcare & Local Services):
Managed paid media campaigns for clients in niche markets such as hospice care, funeral services, and home improvement. Led performance reporting and optimizations using Google Ads, Looker Studio, and third-party tools. Handled diverse campaign goals including lead generation, purchases, and brand awareness.Freelance Consultant – Digital Advertising (Philippines):
Most recently worked for a local digital marketing agency, initially as a consultant and later transitioned to full-time based on performance. Oversaw end-to-end campaign execution and strategy for a range of small business clients. Responsible for optimizing campaign budget utilization and improving ad ROI.
Tools & Platforms:
- Ad Platforms: Google Ads (Search, Display, Video, App, Shopping), Bing Ads
- Tracking & Analytics: Google Analytics (GA4), Google Tag Manager, Looker Studio
- Third-Party Tools: SEMrush, SpyFu, Ahrefs, CallRail, Zapier
- Reporting: Google Sheets, Excel, Word Docs
He can start ASAP and is amenable to Part-time arrangements.
Predictive Index Behavioral Profile- Promoter
Strongest Behaviors
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Dan Angelo is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
CSR and Technical Support T2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2008 to September 2010 (30 Months)
Duties and Responsibilities:
- Responds to telephone inquiries about the company's product or services.
- Providing excellent customer service in both account and technical queries.
- Providing new connections and support for existing VOIP for consumers.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2010 to November 2012 (26 Months)
Duties and Responsibilities:
- Job duties involve answering inbound calls.
- Providing excellent customer service in both account and technical queries.
- Using remote access with customers using TeamViewer.
Google Ads Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2023 to April 2024 (12 Months)
Duties and Responsibilities:
- Creating and setting up advertising campaigns based on the client's goals and objectives. This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
- Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
- Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
- Set and adjust bid amounts to ensure the client's ads are competitive in the auction process. Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
- Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
- Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
- Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
- Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high-performing keywords and ads while controlling ad spend.
Bing Ads
- Create and organize campaigns based on business goals.
- Set up ad groups with relevant keywords and targeting options.
- Conduct thorough keyword research to identify high-performing and relevant keywords.
- Use tools like Bing Keyword Planner to discover new opportunities.
- Write a compelling ad copy that aligns with the target audience.
- Create multiple ad variations for A/B testing.
- Set and manage daily and monthly budgets.
- Monitor spend to ensure campaigns stay within budget.
- Determine bidding strategies (manual vs. automated).
- Adjust bids based on performance metrics to optimize ROI.
- Regularly review campaign performance using metrics like CTR, CPC, and conversion rates.
- Analyze data to identify trends and make informed decisions.
- Test different ad copy, landing pages, and targeting strategies.
- Implement changes based on test results to improve performance.
- Ensure landing pages are optimized for conversions.
- Collaborate with web development or design teams if needed.
- Create regular performance reports for stakeholders.
- Use insights from reports to inform future strategies.
- Set up and manage audience segments for remarketing and targeting.
- Utilize demographic, geographic, and behavioral targeting options.
- Ensure all ads comply with Bing's advertising policies.
- Stay updated on industry trends and platform updates.
- Work with other marketing channels (like SEO and social media) for integrated strategies.
- Communicate with team members and stakeholders to align on goals.
- Stay informed about new features, tools, and best practices for Bing Ads.
Google Ads Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2018 to February 2022 (39 Months)
Duties and Responsibilities:
- Creating and set up advertising campaigns based on the client's goals and objectives.
- This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options.
- Conducting keyword research to identify relevant keywords and phrases that potential customers might use when searching for products or services. This research informs the ad targeting strategy.
- Craft compelling and relevant ad copy that encourages users to click on the ads. This includes writing headlines and descriptions that match user intent and incorporating relevant keywords.
- Set and adjust bid amounts to ensure the client's ads are competitive in the auction process.
- Effective bid management aims to achieve the desired ad placement while maintaining a cost-effective strategy.
- Conduct A/B testing of different ad variations to identify which elements and strategies yield the best results. This includes testing different ad copy, headlines, and landing pages.
- Optimize ad targeting by selecting specific demographics, locations, devices, and other criteria to reach the most relevant audience.
- Monitor campaign performance, tracking metrics like click-through rate (CTR), conversion rate, and return on investment (ROI). They use this data to make informed adjustments to improve campaign performance.
- Improve the Quality Score of keywords and ads, which can result in lower costs per click and better ad placements, manage campaign budgets effectively, allocating resources to the most high- performing keywords and ads while controlling ad spend.
- Stay up to date with its features and algorithms to adapt their strategies and campaigns accordingly.
Search Engine Marketer
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2022 to February 2023 (9 Months)
Duties and Responsibilities:
- Creating and set up advertising campaigns based on the client's goals and objectives.
- This involves selecting the right campaign type (search, display, video, shopping, etc.), defining budgets, and configuring targeting options
Google Ads Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2024 to March 2025 (5 Months)
Duties and Responsibilities:
- Set up and manage campaigns aligned with client goals across various formats (search, display, video, shopping).
- Perform keyword research to inform targeting strategies. -Write compelling ad copy tailored to user intent.
- Manage bids for cost-effective ad placement.
- Run A/B tests to refine ads, headlines, and landing pages.
- Optimize targeting by audience, location, device, and other factors.
- Monitor key metrics (CTR, conversion rate, ROI) and adjust campaigns accordingly.
- Improve Quality Score and manage budgets to maximize performance and minimize costs.
Education History
Field of Study:
Science & Technology
Major:
Bachelor Science in Information and Technology
Graduation Date:
March 30, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Google AdWords
INTERMEDIATE ★★
- Google AdWords
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17034539256
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo Idea pad 3
- Processor: 12th Gen Intel Core i5-12500H
- Operating System: Windows 11
All-inclusive Rate: USD $15.48/hr
Sherwin
Candidate ID: 595281
ADVANCED
- Data Collection, Data Entry, Data Analysis, Database Administration...
INTERMEDIATE
- ...
Median Rate
$15.48
$17.06
if $1 = PHP52
$21.05
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 15.48 per hour or $USD 1341.18 per month
Full Time: $USD 15.48 per hour or $USD 2682.36 per month
Remote Staff Recruiter Comments
Sherwin has a well-rounded background in data analytics and backend support, with significant experience in data engineering, automation, and visualization. Sherwin has developed strong skills in Python, SQL, and data tools like Azure Synapse Analytics and Tableau. His ability to solve business problems through data-driven insights and automation makes him an asset in any data-centric role. He provided backend support, utilizing SQL and Python to manage data ETL processes and generate reports via Tableau or Power BI.
- Relevant Experience: Over 7 years in data analytics, backend support, and business intelligence.
- Industries: Healthcare (Bayer), Retail (Sunnies Inc.), Finance (Institutional Shareholder Services).
- Roles:
- Backend support and data visualization (Bayer AG)
- Data analytics and pipeline engineering (Sunnies Inc.)
- Sales operations and governance data (Institutional Shareholder Services)
- Sherwin helped build scalable data pipelines and led the data analytics team, solving business problems and streamlining workflows through Python and Power BI.
- He worked with internal clients, using SQL and Python for data ETL processes to support business decisions through clear, actionable visualizations.
- Managed CSR activities., demonstrating leadership and project management skills.
- Proficient in:
- Data Engineering & Analysis: SQL (7+ years), Python (7+ years), MS Power BI (5+ years), Azure Synapse Analytics.
- Data Visualization: Tableau, MS Power Automate, MS Power Query.
- Additional tools: SAP B1, Snowflake, and MS Excel.
Sherwin may need a reasonable notice period before starting a new role. No statutory or government compliance issues were indicated.
Predictive Index Reference Profile - Promoter
Employment History
Data Analyst
Industry:
Healthcare / Medical
Employment Period:
January 2022 to September 2024 (32 Months)
Duties and Responsibilities:
- Pioneer member of the Business Planning & Analysis/Data Analytics team at Sunnies Inc., playing a key role in driving data-driven decision-making across the organization.
- Business Intelligence: Proficient in data analysis, automation using Python and MS Power Automate, and creating dynamic visualizations and reports to support strategic initiatives.
- Data Engineer: Developed scalable and reliable data pipelines and queries using SQL, Python, Azure Synapse Analytics, SAP B1, and Power BI Dataflows to ensure efficient data processing and integration.
- Data Analyst: Expert in collecting, cleaning, and analyzing data using SQL, Python, and statistical tools to solve complex business problems and deliver actionable insights through clear, concise reports and visualizations.
Sales Operations Associate
Industry:
Banking / Financial Services
Employment Period:
June 2021 to September 2024 (39 Months)
Duties and Responsibilities:
- Serve as the subject matter expert (SME) and primary point of contact (POC) for queries related to "Media" and "ICS" (Institutional Client Services).
- Provide comprehensive support for the Sales Governance and Corporate business units, addressing inquiries and resolving issues efficiently.
- Utilize Salesforce and Excel to manage, track, and report on client data, ensuring seamless communication and data integrity.
- Trained extensively to handle governance-related matters and corporate business processes, providing expertise to internal teams and stakeholders.
Junior Analyst to Associate
Industry:
Banking / Financial Services
Employment Period:
January 2017 to September 2024 (92 Months)
Duties and Responsibilities:
- Act as the primary point of contact (POC) for corporate governance data in the Southern Europe region, specializing in Nordic and Israeli markets.
- Serve as the subject matter expert (SME) for CorpGov data, ensuring the accuracy and relevance of information provided to internal and external stakeholders.
- Lead training sessions using SAP Litmos, developing and delivering programs to enhance team skills and knowledge of corporate governance data systems.
- Oversee data management and quality control processes for Southern Europe, Nordic, and Israeli markets, ensuring compliance with ISS standards.
- Collaborate with cross-functional teams to address technical challenges, acting as the technical point person for region-specific data issues.
- Drive process improvements and provide insights to optimize data collection, analysis, and reporting for the assigned regions.
Finance Analytics Backend Specialist
Industry:
Healthcare / Medical
Employment Period:
August 2023 to September 2024 (13 Months)
Duties and Responsibilities:
- Provide backend support using SQL or Python for data extraction, transformation, and loading (ETL) processes to facilitate internal client data requests.
- Develop data visualizations and reports using tools like Tableau and PowerBI for stakeholders based in Taguig, Philippines.
- Collaborate with other teams to create automated processes and solutions using Python for enhanced efficiency.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Data Collection, Data Entry, Data Analysis, Database Administration, SQL, Python, Tableau, SAP, Snowflake, Microsoft Excel,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/18292650311
- Internet Type: Fiber
- Hardware Type:
- Brand Name: N/A
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $9.12/hr
Joan
Candidate ID: 594754
ADVANCED
- Organizational Skills, Communication Skills, Atlassian JIRA, Trello...
INTERMEDIATE
- English Language...
Median Rate
$9.12
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.12 per hour or $USD 1581.04 per month
Remote Staff Recruiter Comments
- Joan has gained more than 4 years of remote work experience with diverse background in executive assistance, remote administration and some project management.
- She has worked with Australian clients handling administrative tasks, including booking appointments, managing calendars, social media management, and customer support.
- She also reported directly to clients, ensuring customer queries were addressed and managed efficiently.
- Her project management experience include:
- Experienced in providing executive support, handling email management, scheduling meetings, and note-taking.
- Assisted with project management tasks using tools like Asana, Trello, Monday.com, and Jira.
- Handled executive assistant responsibilities for HR, ensuring smooth workflow and task management.
- She gained experience on the following technologies:
- Project Management Tools:
- Jira, Confluence, Trello, Asana, Monday.com, Notion.
- CRM Platforms:
- GoHighLevel, HubSpot, Salesforce.
- Administrative & Communication Tools:
- Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint).
- Familiar with creating reports, handling pivot tables, and complex formulas in Excel.
- Social Media Management:
- Managed social media accounts on LinkedIn, Facebook, Twitter, and Instagram using Sprout Social.
- Other Tools:
- Amazon Seller Central, Time Doctor, Hubstaff, and Teramine (for work monitoring).
- Project Management Tools:
- She is amenable to start immediately.
Employment History
INTAKE SPECIALIST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2021 to March 2024 (34 Months)
Duties and Responsibilities:
- Answer incoming calls for the member needing help in availing their insurance
- Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
- Making sure that things are tracked and checked correctly on the database
- Coordinate with their designated Care Advisors Handle both member and caregivers
- Provide accurate information related to their benefit, insurance and eligibility
- Making sure we checked their healthcare, customer data and connect to the right departments
- Make sure that everything is documented by using our CRM and tools
- Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms
GENERAL/ADMIN VIRTUAL ASSISTANT AND CUSTOMER SUPPORT (PART-TIME)
Industry:
Others
Employment Period:
January 2023 to March 2024 (14 Months)
Duties and Responsibilities:
- Handle bookings for children/parents' request
- Do Admin Tasks and calendar management
- Organize things and make sure that everything is updated
- Monitor bookings and school holidays
- Email and Inbox Management
- Organising queries and complaints through ticketing system
- Provide reporting to the Customer Service & Billing Manager
- Control and sort inbound emails and query tickets for resolution of customer questions and complaints
- Placing bookings and making cancellations on our Child Care Management system
- Monitor Hubspot ticketing system
- Keep on track of all the failed debit payments and make sure to follow up on time
- Make sure to keep ISS updated
- Monitor invoices and making sure everything is updated
- Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
- Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
Spreadsheets
EXECUTIVE AND GENERAL VIRTUAL ASSISTANT (PART-TIME)
Industry:
Healthcare / Medical
Employment Period:
September 2022 to November 2023 (14 Months)
Duties and Responsibilities:
- Handle executive calendar
- Do bookings for travels and meetings
- Create PowerPoint presentations
- Researching
- Handling executive emails and answering queries from the clients
- Attend meetings and take down MOM
- Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
- Post JobAdd via Indeed and LinkedIn
- Social Media Management
- Uses project management tools
- Assist in sorting receipts
- Uses different tools and CRMs like: Hubspot, Calendly, Google
- Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
- Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
- Ring Central
- Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
LEAD GENERATION SPECIALIST AND APPOINTMENT SETTER
Industry:
Others
Employment Period:
February 2022 to July 2022 (5 Months)
Duties and Responsibilities:
- Lead Submit
- Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
- Train the team and Lead
- Monitor team’s performance and team
- Do reports
- Do outbound call and cold emails
- Handle inbound and outbound emails
- Do sourcing and lead prospecting using different tools
- Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
- Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
- LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza
VIRTUAL ASSISTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2021 to December 2021 (6 Months)
Duties and Responsibilities:
- Handle seller's Amazon account and monitor things on theirbehalf.
- Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
- Product Listing
- End-to-end contact of client with everything on his business
- Supplier Tasks
- Invoicing
- Price Research etc.
- Making sure that all finances are accurate and items are align on pricing
- Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S
CUSTOMER SUPPORT REPRESENTATIVE AND TEAM SUPPORT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2017 to May 2021 (47 Months)
Duties and Responsibilities:
- Handle E-commerce account of sellers
- Assist the sellers/clients with their shop on the Online Shopping
- Platform Account
- Handles their statement of account, order management, sales and product inquiries
- Inbound and Outbound Calls, Emails and Chats
- Digital Cases and Scrubber
- Do callouts for escalated tickets
- Floor Support to the team
- Digital Cases and Scrubber
- Person in charge whenever Team Manager is not around
- Do reports and administrative tasks
- Attend meetings and do reporting
- Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc
Executive Administrative and Project Support (Event Management Support)
Industry:
Exhibitions / Event management / MICE
Employment Period:
October 2024 to November 2025 (13 Months)
Duties and Responsibilities:
The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.
Key Responsibilities:
- Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
- Set up event registration portals, micro-sites, and manage event data.
- Input data such as event names, locations, and schedules.
- Update spreadsheets and maintain accurate records of event details.
- Client Communication:
- Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
- Assist with correspondence management and customer enquiries.
- Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
- Ticketing and Social Media:
- Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
- Collect items for social media and post to clients accounts are required.
- Administrative Support:
- Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
- Create mail merge documents to produce event name tags for attendees and exhibitors.
- Update and maintain spreadsheets related to event planning, invoicing, and logistics.
- Help with general admin tasks like filing, research, and responding to enquiries.
- Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
- Project Tracking:
- Assist in tracking event project stages using tools like Teamwork or Smartsheet.
- Report progress to the founder and manage timelines to ensure event readiness.
Education History
Field of Study:
Mass Communications
Major:
Bachelor of Arts in English
Graduation Date:
April 5, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Organizational Skills, Communication Skills, Atlassian JIRA, Trello,
INTERMEDIATE ★★
- English Language
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16727081191
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ACER
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz | 12 gb ram
- Operating System: Windows 11
All-inclusive Rate: USD $7.66/hr
Miguel
Candidate ID: 593815
ADVANCED
- Customer Service, Analytical Skills, Chat Support, Administrative Support...
INTERMEDIATE
- Compensations, Benefits, Slack, Shopify...
Median Rate
$7.66
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.66 per hour or $USD 1326.89 per month
Remote Staff Recruiter Comments
- Miguel Paolo is a seasoned customer service specialist with nearly eight years of experience, complemented by a solid foundation in sales support.
- His approach combines proactive client engagement, high attention to detail, and a strong commitment to customer satisfaction.
- Having worked across various industries—including telecommunications, e-commerce, and specialized service sectors—Miguel is adept at managing complex client interactions and assisting in sales-related functions, making him a valuable asset for customer-facing roles with a sales focus.
- He played a dual role in customer support and sales generation by assisting clients with billing issues and promoting relevant service offerings.
- He assisted buyers and sellers with transaction support, fee disputes, and billing issues, promoting additional services and features on eBay.
- He also worked as an Estimator, supported the company’s service offerings by preparing quotations for renovation projects and advising clients on tailored accessibility modifications.
- His guidance on account management helped retain high-value sellers, positively impacting the company’s revenue.
- Experienced in using CRM systems like Gorgias and Trade CRM (Aroflo), which enabled him to track customer interactions, manage follow-ups, and support sales initiatives.
- Proficient in Shopify and familiar with e-commerce tools to streamline client support in product purchasing and returns.
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Miguel Paolo has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
Junior Estimator
Industry:
Construction / Building / Engineering
Employment Period:
October 2019 to June 2020 (7 Months)
Duties and Responsibilities:
- Assist clients and advise them on matters involving minor to moderate renovations suited for accessibility improvement and independent living.
- Assist senior quote specialists in finishing quotations for major projects.
- Compute and forward minor to moderate home modification quotations to clients.
- Create schedules and assign small tasks, home modifications or major home improvements to our professional builders.
- Update our job management software to track completed minor and major tasks by our professional builders.
Customer Service Representative / Virtual Assistant
Industry:
Retail / Merchandise
Employment Period:
March 2018 to September 2019 (18 Months)
Duties and Responsibilities:
- Assist customers via phone, chat or email regarding general queries, purchases, returns and order shipment.
- Processing order returns and communicating with the customer regarding a refund or replacement.
- Checking and ensuring that all orders are fulfilled in the event of a system interface error.
- Coordinating with the warehouse team in resolving order errors/concerns such as incorrect item/s delivered, missing items from order and damaged items.
- Ensuring that the other ecommerce sites we sell our products on are running smoothly – resolving disputes, making listings active and ensuring that the listings are up to date.
- Communicating with suppliers in regards to the credit requests submitted for faulty products.
- Process dropship orders through our partners.
- Ensure that the Toy Universe manual is up to date regarding procedures and guidelines.
- Assist in training new hires regarding Toy Universe procedures.
- Create training videos for to assist in training new hires.
- Coordinate with other teammates assigned in Warehouse and Products to ensure that online product listings contain accurate details.
- Complete ad hoc tasks such as 301 redirects
Billing and Complaints Consultant
Industry:
Telecommunication
Employment Period:
November 2016 to December 2017 (13 Months)
Duties and Responsibilities:
- Assist Telstra clients via phone and email support with their open complaints, billing and general queries, fee disputes, technical issues and sales generation.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2012 to April 2016 (51 Months)
Duties and Responsibilities:
- Assist buyers via phone and email with their purchases, payments and order disputes.
- Assist sellers via phone and email in selling on eBay including: creating a listing, completing a sale, billing invoices, fee disputes and managing their seller ratings.
- Assist eBay’s Top sellers with their billing concerns and account issues.
Supervisory Training
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2015 to April 2016 (10 Months)
Duties and Responsibilities:
- Assist coaches in handling and monitoring a team particularly focusing on resolving customer concerns that agents are not familiar with.
- Assist coaches in ensuring that call quality standards are met in every interaction.
Education History
Field of Study:
Marketing
Major:
Business Administration
Graduation Date:
October 5, 2011
Located In:
Philippines
License and Certification: :
Human Resource: Certified Compensation and Benefits Professional (CCBP) Certification Program
Skills
ADVANCED ★★★
- Customer Service, Analytical Skills, Chat Support, Administrative Support, Communication Skills, Human multitasking, eBay, Microsoft Office, Data Entry, Email Support, Order Processing, Phone Support, Customer Support, Sales,
INTERMEDIATE ★★
- Compensations, Benefits, Slack, ShopifyActive ListeningGoogle AppsProduct ListingOrder Management
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16765475377
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: intel Core i7
- Operating System: Windows 11
All-inclusive Rate: USD $12.69/hr
Efraim
Candidate ID: 592961
ADVANCED
- Material Cost Estimation, Electrical system design, Cost Engineering, Engineering...
INTERMEDIATE
- Wireless Routers...
Median Rate
$12.69
$13.90
if $1 = PHP52
$16.94
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 12.69 per hour or $USD 2199.47 per month
Remote Staff Recruiter Comments
- Electrical Estimation & Quantity Surveying: EJ has over three years of experience in electrical estimation, quantity surveying, and project supervision. He has worked with international and local companies in the construction and electrical contracting sectors.
- Registered Electrical Engineer (2023): His professional license adds credibility and legitimacy to his engineering expertise.
- Certifications: He holds certifications in Engineering Project Management and Construction Project Management from Coursera.
- He successfully prepared and submitted timely and accurate electrical tenders for residential construction projects.
- He played a key role in cost control and budget management, ensuring that projects were completed within financial constraints.
- He negotiated supplier costs and led formal project negotiations, contributing to efficient procurement processes.
- He is able to start immediately.
- Technical Skills: Electrical design, power system analysis, and project management.
- Software Proficiency: AutoCAD, MS Office, ETAP, DIALux, Bluebeam, Accubid, and Planswift, SimPRO, Ground Plan, Estimate One. His hands-on experience with these tools enhances his ability to design, estimate, and manage electrical projects efficiently.
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
EJ is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. He will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Electrical Estimator
Industry:
Electrical & Electronics
Employment Period:
February 2024 to August 2024 (6 Months)
Duties and Responsibilities:
- Preparation and evaluation of documents, electrical drawings and plans to determine the scope of work.
- Preparing accurate electrical estimates and pricing for a job, taking into consideration all project requirements while ensuring estimates comply with legislation, standards and safety requirements.
- Estimation of materials, costs, and labor required for electrical installations in residential projects.
- Identifying cost and time constraints to optimize project progress.
- Maintaining electrical cost database.
- Timely preparation and submission of correct and technically accurate electrical tenders
MEFPS Quantity Surveyor
Industry:
Construction / Building / Engineering
Employment Period:
February 2023 to February 2024 (12 Months)
Duties and Responsibilities:
- Preparation of cost plans and value engineering to help the design team control the expenditure and to ensure that the project cost is kept within budget which involves liaising with architects, engineers, and subcontractors.
- Responsible for providing supplier cost input during sales bidding phase and report back on cost performance to project team.
- Collaborating with other Subcontract Program Managers in managing Subcontract Partner performance.
- Develop negotiation strategies and lead formal negotiations (Price, Delivery, Terms & Conditions).
- Preparation of tender documents, tender clarification, and tender report to provide a reliable basis on which to tender for proposal construction works and to create a comprehensive priced document, on time for submission.
- Measurement and preparation of take-off Quantities which includes BQ measurement, handling of queries in completing the measurement, information dissemination to design consultants and preparation of necessary QA documents pertaining to BQ preparation to provide a strong basis for budgetary control and accurate cost reporting of the contract.
- Preparation and review of needed documents for ongoing variations in project’s progress such as RFAs and RFIs.
- Monitoring of project progress and valuation of variations in the work during the contract. Quantity and cost estimation of materials, fixtures, and labor required at site.
Electrical Project Engineer
Industry:
Construction / Building / Engineering
Employment Period:
December 2020 to January 2023 (25 Months)
Duties and Responsibilities:
- Supervision of construction to ensure that the electrical system is designed, installed, and tested in compliance with safety standards, electrical codes, and project specifications.
- Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment.
- Coordination of project activities including organizing & directing personnel to ensure satisfactory project performance.
- Supervision of pulling, termination, and installation of Low & Medium Voltage cables.
- Estimate Quantities and Schedule activities.
- Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget
Junior Electrical Engineer
Industry:
Construction / Building / Engineering
Employment Period:
January 2021 to August 2021 (6 Months)
Duties and Responsibilities:
- Preparation and design of detailed electrical drawings such as single line diagrams, power layouts, lighting layouts, and load schedules for electrical equipment.
- Estimate Quantities and Schedule activities.
- Forecasted monthly budget, analyze project cost, and apply value engineering to ensure that the project is kept within budget.
Electrical Engineer
Industry:
Employment Period:
January 2021 to February 2023 (25 Months)
Duties and Responsibilities:
Electrical Estimator Consultant
Industry:
Employment Period:
March 2024 to November 2025 (20 Months)
Duties and Responsibilities:
Electrical Estimator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2025 to November 2025 (6 Months)
Duties and Responsibilities:
- Review electrical project plans, drawings, and specifications to understand the project's scope of work.
- Preparation of accurate electrical estimates and determine the type, quantity, and cost of electrical materials, fixtures, and the labor required for the project's completion.
- Preparation and submission competitive project bids in accordance with established guidelines as well as participating in bid review meetings.
- Collaborate and coordinate with project managers, engineers, and subcontractors to gather relevant information and to optimize project implementation.
- Negotiate with suppliers and subcontractors to obtain favorable pricing.
- Review and validate vendor and contractor pricing for electrical works, ensuring alignment with project scope.
Education History
Field of Study:
Engineering (Electrical/Electronic)
Major:
Electrical Engineering
Graduation Date:
November 30, 2021
Located In:
Philippines
License and Certification: :
Registered Electrical Engineer
Skills
ADVANCED ★★★
- Material Cost Estimation, Electrical system design, Cost Engineering, Engineering, Communication Skills, Time Management, Organizational Skills,
INTERMEDIATE ★★
- Wireless Routers
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17154749287
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Lenovo
- Processor: AMD
- Operating System: Windows 11
All-inclusive Rate: USD $8.14/hr
Nilric
Candidate ID: 588132
ADVANCED
- Customer Support, Back-office, Technical Support, Communication Skills...
INTERMEDIATE
- Transactions, Data Entry, Time Management, Critical Thinking...
Median Rate
$8.14
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.14 per hour or $USD 1411.60 per month
Remote Staff Recruiter Comments
- Experienced professional with over 8 years in operations and customer service roles, including senior-level responsibilities in fraud and disputes resolution.
- Certified in Peak Performance Coaching - PPQ (Leadership Training).
- Successfully resolved fraud and dispute claims, balancing the interests of cardholders, merchants, and the company.
- Demonstrated expertise in identifying fraudulent transactions and providing optimal solutions for customer satisfaction.
- Mentored and trained end-users on software, hardware, and network standards, ensuring they stayed updated on the latest technologies.
- Strong in management, time management, negotiation, critical thinking, communication, and leadership.
- Can start immediately.
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Nilric Hertzburg is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
Employment History
Senior Operations Representative | Fraud and Disputes
Industry:
Banking / Financial Services
Employment Period:
June 2019 to July 2024 (60 Months)
Duties and Responsibilities:
- Determined the best resolution for fraud and disputes claim initiated by customers by reviewing documents provided by merchants and cardholders and making crucial decisions that will benefit the cardholders, merchants and Capital One.
- Received calls for general inquiry displaying expertise in determining whether the customer has a disputed or fraudulent transactions.
- Providing optimal solution for the customer maintaining customer satisfaction.
- Training Mentor and Technical Expert Trained and supported end-users with software, hardware and network standards and use processes.
- Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.
Training Mentor and Technical Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2016 to May 2019 (39 Months)
Duties and Responsibilities:
- Trained and supported end-users with software, hardware and network standards and use processes.
- Remained up-to-date on latest technologies and solution applicable to company products in order to provide best support.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2014 to February 2015 (12 Months)
Duties and Responsibilities:
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Built long-term, loyal customer relations by providing top- notch service and detailed account and service information.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Education History
Field of Study:
Science & Technology
Major:
Information Technology
Graduation Date:
March 31, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
- Customer Support, Back-office, Technical Support, Communication Skills, Active Listening,
INTERMEDIATE ★★
- Transactions, Data EntryTime ManagementCritical ThinkingHuman multitaskingPayment Processing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16592866811
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: i5 vPro 8th Gen
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Before a member can avail of PAG-IBIG’s services, they should have paid out at least 24 months’ worth of contributions.
A Quick Word on the Reality of Social Safety Nets in the Philippines (AKA Reason No. 4573 As to Why You Shouldn’t Lowball Your Filipino Remote Staff)
Okay, so it looks like all bases are covered. There are allocations for pensions, healthcare, and housing. What’s the problem then?
Here’s the thing. All the aforementioned funds are great in theory. The reality can be drastically different.
For instance, it’s fairly easy to register and to pay out monthly contributions. Claiming benefits, in contrast, can be like pulling teeth.
Take maternity benefits. While the SSS provides these, private employers are expected to shoulder them once an employee takes their maternity leave. The benefits come in the form of a reimbursement check a couple months later, and that’s if there are no hiccups in filing.
Let’s not even talk about how rampant corruption can be in these institutions. Both the SSS and Philhealth have faced massive embezzlement scandals in the past. Back in 2018, 21 SSS executives faced graft charges amounting to Php145 million. Meanwhile, Philhealth lost a whopping Php15 billion to corruption last year.
Currently, there has been very little effort to trace and reclaim the missing funds, save for increasing member contributions. But let’s face it, that simply shifts the burden onto the beneficiaries themselves, many of whom are already struggling to make ends meet.
Thus, a lot of Filipino remote workers have difficulty saving up for their healthcare, housing, and retirement needs. Apart from making monthly voluntary contributions, they also have to look for alternatives to secure their future, just in case these institutions fail to come through for them.
Lastly, bear in mind that all we’ve discussed so far are just the tip of the iceberg. You can bet that the particulars (i.e., registration, monitoring, and claiming) will require a different set of articles altogether.
The good news is that with Remote Staff, you won’t need to read those at all. Apart from providing you with reliable remote Filipino talent, we also take care of matters like payroll management and government-mandated contributions here.
For more information on how to get all of this done quickly and efficiently, call us today or request a callback now.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
