A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

• Cresen has earned a certification for Visual Graphic Design
• He has more than 10 years of relevant work experience in the BPO and Retail industries
• He started his career as a Web designer and later on became a Graphic Designer
• As a Graphic Designer, his responsibilities revolve around creating marketing promotional materials, branding, and online artwork. 
• He is adept at doing the following tasks: 
  • Graphic Design (Social Media graphics, brochures, flyers, print and digital marketing) 
  • Web Design (Banners, Landing pages) 
  • UI Design
  • Basic Video Editing (Corporate Video Reels, and video Ads 
  • Photo/Image Editing
  • Photo Manipulation 
  • Photography
  • Visual Display
• He is proficient in using the following tools/software:
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe XD
  • Adobe Premiere Pro
  • Adobe After Effects
  • Figma
  • Canva
  • Google Drive
  • Microsoft PowerPoint
• He is amenable to working the day shift for any full-time position. He needs 1 week notice to start. 

Strongest Behaviors
 

• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

• Juvilee has more than 10 years of relevant work experience in the field of Medical & Health care and education industry.  
• She graduated with a degree of Science in Nursing.
• She has supported local, US, and Australian clients
• She has performed various Virtual Assistant roles in different companies where she supported the following tasks:
  • Intake of new patients and referrals.
  • Appointment setting, scheduling, managing cancelations, and sending reminders to
    patients.
  • Calendar management
  • Organizing files in your database.
  • Follow-ups and checking on patients after appointments.
  • Prescription refills.
  • Email management 
  • Transferring physical forms into a digital format.
  • Customer service
• She also worked as an ESL Online Teacher, teaching Japanese students a basic English language and facilitating online test.
• She is a former contractor of Remote Staff. 
• She is proficient with tools like: 
  • HubSpot
  • Spoke
  • Ring Central
  • Electronic Health Record
  • Pharmacy System
  • MS Office
  • Google Suite
  • Adobe Photoshop
  • Canva.
• She is available to start immediately. She is amenable to working the day shift for any part-time or full-time position.

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.

Behavioral Summary

Juvilee is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.

• Mary Ann worked for 15 years as a Project Assistant II and Admin Assistant IV.
• She has experience with:
  • Preparation of procurement documents such as:
    • purchase order
    • Canvass forms
    • Purchase request
    • Abstract of  Bid and Contracts
  • Organize meetings for pre bids and opening of bids.
  • Responsible with procurement documents of interested buyers.
  • Data encoding
  • Document preparation
  • Scheduling of meetings
  • Document sorting
  • Document filing and recording
  • Monitoring and updating procurement documents.
• She also worked as a Customer Service Representative handling phone calls, email, and chat support
• She is proficient in using:
  • Microsoft Word
  • Excel
  • PowerPoint
  • Access
  • Google Docs
  • MS Teams
  • Zoom
• She can Start ASAP
• She is open for Full time and Part time position

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

• Anna has 9 years of working experience as Virtual Assistant supporting Australian, American, Israeli, African and ,German clients
• She is all around General Virtual Assistant and did the following task: 
  • Inbound and Outbound calls 
  • Back-office support
  • Email and chat support
  • Calendar Management 
  • Record Keeping and file organization 
  • Data entry
  • Basic bookkeeping and invoicing 
  • Social media management
  • Lead generation
  • Basic SEO and graphic design
• She is proficient in tools such as Slack, Trello, QuickBooks, WordPress, Affinity designer, Z analytics, Click-up, and Microsoft tools.
• She has also experience with eCommerce platforms like Amazon, Shopify, and Etsy 
• She can start immediately. Open to working part-time and full time 

• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

• He managed accounts payable/receivable, conducted GST reconciliation, financial forecasts, annual budgets, and bank reconciliations.

• He prepared and analyzed financial statements, reconciled transactions, and handled business activity statements and tax returns.

• He managed payroll, financial forecasting, and assisted in HR-related tasks like drafting employment agreements.

• He supported Australian accounting processes and ensured compliance for tax reporting.

• He prepared reconciliations, processed commission payments, and reviewed aged payables/receivables.

• Advanced expertise in Xero Accounting, Australian GST, and BAS Reporting.

• Intermediate to advanced skills in General Accounting and Taxation.

• Proficient in preparing financial forecasts, reconciliations, and handling tax-related reports.

• Extensive experience in financial forecasting and compliance with Australian GST standards.

• Proficient in multiple roles that required adaptability across finance, HR, and accounting functions.

• Advanced expertise with accounting tools, especially Xero.

This candidate is well-suited for accounting roles requiring hands-on expertise in Australian tax compliance, financial management, and reconciliation tasks, particularly in SMEs or outsourcing environments.

• John Kenneth has been working for 9 years in the field of Accounting firm. 
• He  graduated with a double degree in Bachelor of Accounting technology and Master of Business Administration. 
• He is Accountant specializing in bookkeeping, preparation of management reports, and forecast. Experienced with all stages of accounting cycle. Well-versed on handing payable and receivable. Knowledge in preparing Business Activity Statements and Tax Return for lodgements. Interpret accounting policy and regulations. Strong background in payroll and sufficient experience in human resource.
• He worked with clients that cater to Australia and UK. 
• He is proficient in accounting tools such as:
  • Xero
  • MYOB
  • Quickbooks
• He is currently rendering and can start after a week notice. 

• Bea is a Business Administration graduate with a major in Financial Management and has 5 years of collective experience in the insurance, telco, and outsourcing industries.
• For 2 years now, she has been the Recruitment Consultant for an Australia-based labor agency.
• Her past insurance employment enabled her to perform the following tasks:
  • Recovery and collections
  • Email Management (send emails to clients, debtors, assessors, repairers)
  • Assist queries from clients, insured, debtors, assessors, repairers
  • Inbound and outbound calls to customers, insured, debtors, assessors, repairers
  • Claims liability review for recovery and identify best actions to be taken
  • Paperwork preparation and sending requests to solicitors for issuance of legal proceedings against debtors
• She used various applications and software such as Avaya, Fasttrack, Microsoft Office Apps (Teams, Word, Excel, PowerPoint, Outlook), and Google Workspace.
• Bea loves learning and she takes different online courses via Udemy. She is also a Civil Service Passer with Professional eligibility in the country.
• She can start after a week's notice.
• She is amenable to a day shift part-time or full-time position.

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Beatrice Louise will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Mikarla “Mika” is an experienced Virtual Assistant and Administrative Professional with over 10 years of work history spanning HR, admin, and freelancing support roles across the U.S., Canada, Portugal, and Australia. Since transitioning to freelancing in 2020, she has specialized in back-end support, client communications, data entry, project coordination, and accounting assistance.

She is Xero Advisor Certified (April 2025) and has hands-on experience with reconciliation, invoicing, and contract administration for construction companies. Mika also has exposure to social media content scheduling and email marketing. She is highly adaptable, resourceful, and committed to delivering reliable support for international clients, with proven success in both short-term and long-term engagements.

• General Virtual Assistance (email/calendar management, client communications, document filing)
• Contract administration & drafting (HR background + freelancing roles)
• Light project coordination (reminding teams on deliverables, monitoring progress, updating stakeholders)

• Xero Advisor Certified (2025) – skilled in reconciliation, coding expenses, invoice processing, and project assignment
• Vendor and client data entry and records management

• Web research, lead scraping, and data entry (experience in logistics, real estate, sports, and migration assistance industries)
• Creation of lead sheets and sales team support

• Social media scheduling and content drafting (Facebook, Instagram)
• Caption writing and engagement support using ChatGPT-assisted drafts
• Canva for photo editing and template creation
• Email and SMS campaign reporting and support (HubSpot, Buildout, internal tools)

• Xero (reconciliation, invoicing, expense coding)
• HubSpot (email marketing, property listings)
• Buildout (real estate property posting)
• Canva (photo editing & design)
• Internal productivity monitoring tools
• Email outreach tools and CRM systems

April 2025 – Present (Ad hoc, 3–5 hrs/week)

• Performs reconciliation and invoicing using Xero
• Assigns and codes project expenses, attaches invoices for processing
• Provides administrative support as needed

Full-time, 4+ years

• Longest full-time role; supported marketing managers with campaign data tracking
• Managed reports on email/SMS outreach (sends, unsubscribes, engagement)
• Provided consistent back-end admin support for U.S.-based marketing clients

Part-time, 2.5 years

• Managed emails, calendars, and property marketing materials
• Created property email templates and basic graphics via Canva
• Posted real estate listings through Buildout and supported email campaigns via HubSpot

2020 – 2021

• RMS Movers, Illinois, USA – Web research, lead sheet preparation for sales
• Expat Empire, Portugal – Country and relocation research for migration clients
• Pivation, Ontario, Canada – Cold email outreach, Instagram inbox outreach, lead scraping for sports professionals

• HR/Admin Supervisor – Draw Steel Builders (served AU clients, AutoCAD projects)
• HR Recruitment & Assistant – Food Manufacturing Company (McDonald’s PH supplier)
• HR/Franchise Specialist – Travel Agency, Quezon City
• HR Associate – BPO Company

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specic terms, about what needs to be done and how to do it accurately and awlessly; follows, in a literal way, that execution plan.

Mikarla is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mikarla, who takes responsibilities very seriously.

With experience and/or training, Mikarla will develop a high level of specialized expertise and eciency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Mikarla is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Mika started her career last 2014 in the field of Human Resources and was exposed to Recruitment and Selection, Timekeeping, Payroll/Benefits, Employee Relations and on Records keeping/custodian. She has worked for various industries such as BPO, travel agency, manufacturing, logistics and digital marketing. In 2018, she started on being a Virtual Assistant where she has been supporting the following administrative tasks:
  • Data Entry
  • Web Research
  • Editing and Formatting documents
  • Creating visual presentations
  • Transcribing audio file into text file
  • Email Management
  • Calendar Management
  • Graphic Designing
  • Video Editing
• She is proficient on the following tools/applications:
  • Google Suite-Sheet,Document,Drive,Hangouts,Meet
  • Microsoft Applications (Word,Excel and Powerpoint)
  • LinkedIn
  • Buildout
  • Trello
  • Hubspot
  • Clickup
  • Slack
  • Canva
  • Redfin
  • Lead Sherpa
• She can start immediately

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

He finished BS HRM in 2013
After graduation, he started his career in the BPO industry

He handled Sales and Billing accounts
He successfully converted interested customers into sales
In his last employment as Senior Associate/SME, He handles:

Escalations
Administrative Tasks
Reporting
Coaching and
Provide support to the customers through email and phones calls

He is also knowledgeable in different software and tools like:

Salesforce
Spice
Space
Avaya Softphone
Google Workspace

He has 8 years of collective experience in Customer Handling.
Available to work part-time and full-time immediately.

Predictive Index Profile - Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

• He is working as an Assistant Manager - Mechanical.
• He reviews design computations of sizing of equipment, boiler trims, fabrication drawing cutting lists and estimates.
• He prepares the  Bill of Materials and cost estimates.
• He conducts research and product development.
• He used:
  • AutoCAD  - 11yrs
  • Solidworks - 11yrs
  • Autodesk inventor - 11yrs
  • Autodesk plant 3d - 7yrs
• He needs 30 days notice.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Richard Mark is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Richard Mark, who takes responsibilities very seriously.

Jerica has more than ten years of experience in the customer service industry

She worked for a BPO company providing technical assistance to US-based customers having issues with their mobile and internet service

Responded to account inquiries and concerns. 

She then got promoted as a Team Lead where she managed a team of 15-16 agents

Conducted coaching and feedback on agent performance

Mentored agents who were unable to meet KPIs 

Conducted team meetings and training to ensure that everyone is aligned and updated with new processes of the project

Jerica then shifted to remote work and was hired as a Shopify E-commerce Manager for an e-commerce company in the US

Some of the tasks she performed included:

• Shopify order management
• Shopify product listing
• Order Fulfillment
• Answered  customer inquiries via email, social media, and chat
• Processed returns and refunds

She also had a brief stint as a social media specialist for a marketing company where she did the following:

• Created content to be posted on social media accounts
• Did social media outreach to potential players and viewers
• Edited videos of tournaments and posted in social media accounts
• Conducted short interviews with players 
• Posted live streams and podcast streams
• Email marketing 

She is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Operator

https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• He has 7 years of working experience as a Graphic Designer for a design company, digital marketing agencies, and IT companies 
• He has extensive experience working with different creative tasks which includes 
  • Designing brochures, posters, flyers, logos, and social media graphics 
  • Producing hand-drawn illustrations and vector arts 
  • Creating infographics and presentation designs 
  • Designing motion graphics and simple gif 
  • Developing mock-up designs 
• He has also reasonable experience with video editing, animation, and 3D modeling 
• He has supported mostly US clients 
• He is a confident user of these following tools 
  • Adobe Photoshop 
  • Adobe Illustrator 
  • Adobe InDesign 
  • Adobe After Effects 
  • AutoDesk Maya 
  • Zbrush 
• He can start as soon as possible 

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

• Anthony Josef is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

• May has been working as a Customer Service Representative at a Business Process Outsourcing Company for about 5 years. Her accounts include telecoms, home security, retail, cable, and phone services. She gained experience working with clients from Australia, the United States, Germany, and Canada.
• She was exposed to the following tasks:
  • Technical Support 
  • Phone Support - Inbound and Outbound calls 
  • Customer Service
  • Outbound Sales
  • Chat and Email Support
• She is proficient in using tools such as MS Excel and CSS ~ CRM, Citrix and Zendesk. 
• She can start ASAP, amenable to work any shifts and open to full-time or part-time roles.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, May ann is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. May ann gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.