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Feb 20
The 10 Most Profitable Industries in Australia.

10 Most Profitable Industries in Australia

Australia is not just a land of stunning beaches and rugged terrains, but also a thriving hub of business opportunities.

Understanding which sectors are particularly profitable offers insights into where your next business opportunity might lie.

Keep reading to discover the ten most profitable industries in Australia, and how you can tap into these lucrative sectors.

1. Technology and IT Services

Digital innovation drives global business nowadays and the Technology and IT sector has emerged as a powerhouse.

They are characterized by their rapid adaptation to new technologies and a strong focus on research and development.

The boom in Australia’s tech sector.

The Australian tech sector is experiencing a significant boom, propelled by the demand for digital solutions across all industries.

This surge is a nationwide phenomenon, with businesses across the country leveraging technology to:

  • Enhance their operations
  • Reach new markets
  • Create innovative products and services

The growth of this sector is a clear indicator of its role in shaping Australia’s economic landscape.

Discover how cutting-edge IT services are transforming businesses across the globe. Click here to explore the latest trends in tech innovation.

Role of outsourced software development and virtual IT support.

A pivotal factor in the tech sector’s expansion is the strategic use of outsourced software development and virtual IT support.

By tapping into global talent pools, businesses can access specialized skills and cutting-edge technology at a lower cost through IT helpdesk specialists and Tech  Support Specialists.

This approach also allows businesses to remain agile and responsive to market changes.

2. Mining and Natural Resources

Mining and natural resources.

Is mining Australia’s largest industry?

Yes, it is. Australia’s wealth also lies beneath its vast lands, where mining and natural resources play an important role.

Renowned for its rich deposits of minerals and resources, this sector is a cornerstone of the Australian economy.

It drives exports and contributes significantly to the national GDP.

Australia’s global standing in mining.

Australia’s global standing in the mining sector is unmatched, with the country being a leading exporter of commodities such as:

  • Iron ore
  • Coal
  • Gold

This leadership is about the:

  • Quality of operations
  • Sustainable practices
  • Ability to innovate in extraction and processing technologies

The sector’s success is due to the combination of:

  • Rich natural resources
  • Advanced mining techniques
  • Focus on environmental and social governance

Name
First time to hire remote staff?

Click here to learn more about the forces driving growth in the mining and natural resources sector – how you can capitalize on the opportunities there.

Outsourcing administrative and financial services in the mining sector.

Efficiency in the mining sector extends beyond the minefield. Outsourcing administrative and financial services has become a strategic approach for mining companies.

This approach allows entrepreneurs to streamline operations and focus on their core business. By leveraging external expertise in areas such as payroll and human resources, mining companies can:

  • Reduce overheads
  • Enhance operational efficiency
  • Maintain agility in a competitive global market

3. Financial Services and Fintech

Financial services and Fintech.

The Financial Services and Fintech sector comprises both traditional banking institutions and agile fintech startups, pushing the boundaries of financial services.

Growth of fintech and banking in Australia.

The fintech revolution in Australia is redefining the way consumers and businesses interact with finance.

From mobile banking to financial management tools, fintech companies are offering convenient alternatives to traditional financial services.

This surge in fintech innovation is encouraging competition and growth within the sector, making it one of the most profitable industries in the country.

See how fintech is revolutionizing financial services -and what it means for your business. Dive into the world of digital finance now.

How accounting and bookkeeping, and financial analysis enhance efficiency.

Many financial services and fintech firms are turning to outsourcing to enhance their efficiency and focus on their core competencies.

Outsourcing bookkeeping and financial analysis allows these companies to access expert skills and cutting-edge technology for a lower price.

This strategic move provides businesses with deeper insights into their financial health for better decision-making.

4. Healthcare and Biotechnology

Healthcare and biotechnology.

Australia’s Healthcare and Biotechnology sector stands at the forefront of global medical research and patient care.

It is driven by groundbreaking innovations and a commitment to improving health outcomes. This sector also encompasses a wide range of fields like:

  • Pharmaceuticals
  • Medical devices
  • Cutting-edge biotech research

The Australian Health System encourages innovations in healthcare driving profitability.

Innovation is the heartbeat of the healthcare and biotechnology industry. Australian companies in particular are leading the way in developing:

  • New treatments
  • Medical devices
  • Diagnostic tools

All of which have the potential to change lives around the world. Innovation enhances patient care and drives profitability.

Explore how advancements in healthcare and biotechnology are changing lives and industries. Find out more about the latest breakthroughs here.

The role of outsourced admin support and HR in healthcare management.

To support innovation, many healthcare and biotechnology firms are leveraging outsourced administrative support and human resources management.

Outsourcing these functions allows healthcare companies to concentrate on:

  • Research and development
  • Patient care
  • Market expansion

Through healthcare outsourcing, the sector can guarantee:

  • Efficient operations
  • Compliance with regulatory requirements
  • Attraction and retention of top talent

All of these are important for maintaining profitability in this highly competitive industry.

Candidates:

580

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.65/hr

Edward

Candidate ID: 313437


ADVANCED

    ...

INTERMEDIATE

    Computer Hardware, Computer Literacy, Adobe Acrobat, Computer Troubleshooting...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • Edward worked for over 20 years, earning a degree in Electrical Engineering. 
  • He had pieces of training on:
    • Autodesk AutoCAD
    • Programmable Logic Control
    • Sensor Technology Dualtech
    • Electro-Pneumatics Automation
    • Basic Pneumatics Automation
  • He prepared a bill of quantities and design drawings for approval of estimated costs for Construction materials, equipment, devices and labor costs.  He attends bid meeting and coordination with clients on projects. He prepares, understands and interprets construction plans, cost estimates, specifications and other contract documents for proper implementation. He prepared quotations from tender documents and generated quotations from price lists. He reviewed the bid documents for electrical and auxiliary layout plans and material specifications. He estimated all the required electrical and auxiliary works. He designed and estimated Electrical and Auxillary systems which included single-line diagrams and layout drawings. He checks for compliance with the requirements of the electrical works, materials, fixtures, equipment and methodologies 
  • He is proficient in using
    • AutoCAD
    • Autodesk 2D
  • He can start ASAP and is open for full time position
Predictive Index Behavioral Profile - Specialist 

Strongest Behavior
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Edward is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Edward, who takes responsibilities very seriously.

With experience and/or training, Edward will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Edward is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


 

Employment History

Electrical Estimator (Sales Support)

Industry:

Consulting (Business & Management)

Employment Period:

April 2018 to December 2023 (67 Months)

Duties and Responsibilities:

• Preparing quotations from tender documents.
• Going through tender documents to confirm compliance, product selection.
• Generate quotation from price lists.
• Manage tender schedule and going through tender documents to confirm compliance product selection.
• Preparing quotations received from email for live projects.
• Preparing mechanical specification compliance report.
• Generate VSD price lists per specific customer.
• Preparing Project Delivery Sheet Schedule.
• Generate Tender Sheet Schedule for project monitoring purposes.
• Forwarding purchased orders and quotes to customer service sales for processing.
• Teaching newly hired electrical estimators.

Electrical Estimator (Supervisory Level)

Industry:

Construction / Building / Engineering

Employment Period:

July 2014 to October 2017 (39 Months)

Duties and Responsibilities:

• Review the bid documents which include electrical and auxiliary layout plans and material specifications.
• Estimate all the required electrical and auxiliary works of the project then prepare Bill of Quantities which includes labor and material costs.
• Prepare Request for Quotation to be sent to suppliers to determine the price of estimated materials based on design.
• Follow-up and accumulates different suppliers’ quotations for comparison of prices which will determine the best possible price considering budget cost but not suffering quality.
• Also prepare electrical and auxiliary drawing layout plans if there are any changes or modifications in the most recent updated architectural plans.
• Attend site inspections if there is new project for bidding, or for renovations, modifications, demolitions, dismantling and re-installation, etc., of electrical works.
• Supervise electrical sub-contractor for the implementation of the project.
• Perform related duties and responsibilities as assigned

Electrical Engineer

Industry:

Electrical & Electronics

Employment Period:

June 2008 to August 2013 (62 Months)

Duties and Responsibilities:

• Review the bid documents which include plans and material specifications of the project required in design.
• Design and estimate Electrical and Auxiliary System which includes Single Line or Riser Diagram, Layout Drawing and estimated material take-off.
• Make an Estimate Sheet Summary and Scope of Works.
• Prepare the estimated material take-off in preparation for the Bill of Quantities that were itemized per system.
• Prepare Request for Quotation to be sent to suppliers to determine the price of estimated materials based on design.
• Follow-up and accumulates different suppliers’ quotations for comparison of prices which will determine the best possible price considering budget cost but not suffering quality.
• Prepare an arch file which compose of technical specs, bid documents, drawings, take-off & estimate sheets, request for quotations, and supplier’s quotation – for record keeping and future reference.
• Prepare bill of quantities and design drawings to be presented to engineering managers for approval of estimated costs which may include construction materials, equipment, devices, and labor costs.
• Attend bid meeting with the client for the coordination of the project.

Electrical Engineer

Industry:

Manufacturing / Production

Employment Period:

March 2007 to June 2008 (15 Months)

Duties and Responsibilities:

• Check for compliance the submittal requirements of electrical works’ materials, fixtures, equipment and methodologies prior to delivery of materials. Checks the materials delivered and its workmanship. Reports any deviation or seemed contrary to the plans and specifications as against any accepted engineering standards taking into consideration the interest of the Client in terms of quality, economy and time.
• Prepares, understands and interprets engineering construction plans, cost estimates, specifications and other contract documents for proper implementation.
• Ensure compliance to the requirements through close physical inspection during the execution of the project and installation of equipment and materials by the Contractor. Records and issues corresponding memorandum for non-conforming works to effect appropriate rectification/corrective measures.
• Assist in the preparation of progress reports of electrical works in the project. Prepares necessary correspondence, daily inspection report and punch lists. Maintain records of changes and field notes. Prepare recommendations on approval of progress payments and change orders.
• Perform related duties and responsibilities as assigned

Manufacturing Technician—Equipment

Industry:

Computer / Information Technology (Software)

Employment Period:

June 1997 to October 2006 (112 Months)

Duties and Responsibilities:

• Directly responsible for the repair & troubleshooting of test equipment.
• Conduct equipment audit.
• Make daily report.
• Help implement projects for the improvement of machine utilization with regards to productivity, quality, and human safety

Process Engineer

Industry:

Semiconductor / Wafer Fabrication

Employment Period:

February 1994 to July 1997 (41 Months)

Duties and Responsibilities:

• Perform operations of Engineering Run units before running actual production.
• Study the status of equipment performance in relation to the product that was being process therein.
• Make documents on how the process flow was done in the product.
• Solve problems encountered during operation.

Lightman-Electrician

Industry:

Government / Defence

Employment Period:

January 1992 to July 1992 (6 Months)

Duties and Responsibilities:

• Provide lights and electrical power supply for video camera to be used during live coverage speech of his/her Excellency—The President of the Philippines.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electrical Engineering

Graduation Date:

March 29, 1991

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    INTERMEDIATE ★★

      Computer Hardware, Computer Literacy, Adobe Acrobat, Computer Troubleshooting, Microsoft Excel, Microsoft Outlook, Microsoft PowerPointMicrosoft WordPlanSwiftAutoCADBluebeam Software

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Shared Room
    • Speed Test Result: https://www.speedtest.net/result/15875683078
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: HP
    • Processor: Intel core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $8.65/hr

    Jodel

    Candidate ID: 311795


    ADVANCED

      MYOB, Microsoft Office, Bookkeeping...

    INTERMEDIATE

      Financial Statements, QuickBooks, NetSuite...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 5.71 per hour or $USD 494.73 per month

    Remote Staff Recruiter Comments

    • Jodel is well experienced in Bookkeeping 
    • He started working since 2000
    • He worked with several industries like Food, Retail, Real Estate and BPO
    • He handled MYOB for over 3 years.
    • His skills and expertise are the following: .
      • Prepares Monthly Financial Statement Report
      • Balance Sheet & Trial Balance Schedule.
      • Bank Reconciliation
      • Subsidiary Ledgers.
      • Schedule of Collection & Disbursement.
      • Cash Position Report.
      • Maintain file and records
      • Invoice Handling
      • Process AP and AR
      • Monthly Flux Analysis
      • Monthly Fixed Asset Depreciation and Disposals of Asset
    • Candidate can start ASAP

    Predictive Index Behavioral Profile - Controller

    https://www.predictiveindex.com/reference-profile/controller/

    Strongest Behaviors:

    • Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
    • Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
    • Needs operational efficiencies: pushes hard to get things done as fast as possible, using proven methods, and ensuring a high-quality outcome. Very little tolerance for routines.
    Behavioral Summary:

    Jodel is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

    A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


    Employment History

    ACCOUNTANT / CONSULTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    February 2017 to June 2020 (40 Months)

    Duties and Responsibilities:

    • Records journal entries for inter-company transactions and prepares reconciliation of balances.
    • Prepares journal entries for amortization of prepaid expenses and intangibles, accruals, and other monthly recurring transactions.
    • Inputs data on various MYOB Masterfile, which includes vendor & customer masterfile and cost centers.
    • Records employee reimbursements, cash advances and liquidation.
    • Prepares bank reconciliation statements.
    • Prepares Daily Cash Position Report for budget monitoring.
    • Prepares schedule for Monthly Expanded Withholding tax and Vat Relief with filing thru EFPS.
    • Prepares schedules for the Monthly P&L and Balance Sheet Report.
    • Process documentations for opening and closing of Corporate Bank Accounts.

    FINANCE OFFICER

    Industry:

    Construction / Building / Engineering

    Employment Period:

    June 2014 to June 2016 (24 Months)

    Duties and Responsibilities:

    • Undertake processing of accounts payable and review of accounts receivables, including disbursement vouchers, checks and Purchase order preparation.
    • Verify, review and confirm the accuracy, validity and propriety of all project expenses, including completeness and authenticity of supporting documents in compliance on financial policies and procedures.
    • Confirm cost codes, task codes and tax deductions for each transactions.
    • Initiate investigation of discrepancies or any unusual claims, and propose corrective actions for review by finance manager.
    • Provide logistical support to Project operations including general banking duties.
    • Prepare schedule of Expanded Withholding Tax and Vat Relief with filing thru Manual and EFPS.
    • Prepare Monthly bank reconciliation report.

    ACCOUNTS PAYABLE SPECIALIST

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to June 2013 (28 Months)

    Duties and Responsibilities:

    • Review and book all valid invoices, credit card transactions and expense reports coming  from USA, Australia and Philippines.
    • Maintain file of all valid vendor and ensure all records are properly archived both hard copy documents and soft copies.
    • Prepares schedule for month end reporting such as Accrual Journals, Fixed Asset Depreciation, Expanded Withholding Tax and Vat.
    • Prepares Monthly Flux Analysis for such accounts assigned by the Manager.
    • Reviews compliance of approval of invoices and expense report  based on approval limits of authority and keep a master list of specimen signature of approvers.
    • Prepares Monthly Fixed Asset Depreciation and Disposals of Asset.
    • Reconciles with supplier on a scheduled basis.
    • File and prepares Philippine statutory reports thru EFPS such as 1601E/ 1604E, 2550Q /2550M, 1604E / 1604C, 1702 /1702Q.
    • Acts as a Liaison officer to the bank, internal revenue law firm and other government agencies.
    • Process and file Annual Business Permits and PEZA reports.

    PROPERTY ACCOUNTANT

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    July 2009 to January 2011 (18 Months)

    Duties and Responsibilities:

    • Prepares Monthly Financial Statement Report such as:
    1. Balance Sheet & Trial Balance Schedule.
    2. Bank Reconciliation
    3. Subsidiary Ledgers.
    4. Schedule of Collection & Disbursement.
    5. Cash Position Report.
    • Prepares BIR certificates for filing such as Vat 2550M & Q Expanded 1601E & 1604E
    • Monitor & Control Petty Cash Replenishment
    • Prepares monthly billing for Association Dues, Electricity / Water and Rental to Condo tenants.
    • Issuance of Official Receipts for the cash collections from tenants.

    SENIOR ACCOUNTING STAFF

    Industry:

    Employment Period:

    April 2004 to December 2008 (55 Months)

    Duties and Responsibilities:

    • Conduct frequent asset inventory to all Company Outlets and Head Office.
    • Custodian of Asset for Disposal and Auction.
    • Verifies the completeness of Inventory of Asset thru accounting records and assesses balances and frequent Asset Inventory.
    • Prepares Store Monthly Depreciation Report of all Outlets and Head Office for internal use.
    • Monitor and controls the issuance of accounting documents like Transfer of Asset; Disposal Slips; Gate Pass and Asset Acknowledgement Receipt
    • Heads and Supervise EGRESS (store demolition).
    • Coordinates with prospective buyers for asset disposal.
    • Reconciles/checks with the supplier’s records.
    • Bank Reconciliation.

    STORE SUPERVISOR (OIC)

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2000 to November 2001 (14 Months)

    Duties and Responsibilities:

    • Manage and controls all store operations that includes staff/employees
    • Controls inventory/stocks
    • Prepares forecasting report and sales report for accounting use
    • Performs month-end inventory of stocks
    • Cashiering using Visual Fox Pro
    • Monitors marketing replenishments
    • Prepares month-end report/performance

    Education History

    Field of Study:

    Finance/Accountancy/Banking

    Major:

    Banking and Finance

    Graduation Date:

    May 5, 2000

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      MYOBMicrosoft OfficeBookkeeping

    INTERMEDIATE ★★

      Financial StatementsQuickBooksNetSuite

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 18.06, Upload: 54.05
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: LENOVO
    • Processor: INTEL CORE I5
    • Operating System: Windows 10

    All-inclusive Rate: USD $7.67/hr

    Elena

    Candidate ID: 310128


    ADVANCED

      Call Management, Customer Service, Data Entry, Email Support...

    INTERMEDIATE

      English Tutoring, Google Spreadsheet, Executive Assistance, Organizational Skills...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 7.67 per hour or $USD 664.88 per month

    Remote Staff Recruiter Comments

    • Candidate started working in BPO companies way back 2009. 
    • She was also engaged in doing freelance roles while working with these BPO companies and worked as a Freelancer
    • She worked for different roles doing customer service, back office tasks, virtual assistance, Sales and as a teacher in organizations/school.
    • For her BPO experience she handled clients from US & Australia.
    • Elena worked with different eCommerce platforms
      • Amazon
      • Shopify
    • She was able to handle financial accounts credit cards  and for Retail Gas & electricity provider industry.
    • Tools that she used:
      • CRM
      • REI simple - Database
      • Zoho
      • SAP
      • Mojo Dialler
      • Zencall
      • Keap
      • Hubspot

    Predictive Index Behavioral Profile - Individualist

    https://www.predictiveindex.com/reference-profile/individualist/

    Strongest Behaviors:

    • Strongly persistent. Pursues goals in very deliberate and systematic manner, even when setbacks or failures occur. Opinionated; only changes when absolutely required.
    • Extremely casual with rules. With strong focus on the goals rather than the implementation, will bend the rules in order to meet objectives. Very freely delegates details.
    • Seemingly carefree; unruffled, unflappable, and unworried. Takes each day as it comes and consistently follows the predictable routines.
    Behavioral Summary:

    Elena is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

    Having a willingness to take risk, Elena is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

    In expressing and acting on her ideas, Elena is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.


     

    Employment History

    VIRTUAL ASSISTANT/ APPOINTMENT SETTER (FREELANCE)

    Industry:

    Property / Real Estate

    Employment Period:

    May 2016 to October 2020 (53 Months)

    Duties and Responsibilities:

    • Ensure that everyone cultivates effective business relationships especially with the executive decision makers. 
    • Get to work with different industries like real estate and computer software companies. 
    • Had worked with different ESL companies as well.
    • But to the most part, I worked as a Virtual Assistant with a US client owning a real estate company. I assist him with calendar management, email management and also assist/help my client in buying properties in the US.

    CHILDREN'S MINISTRY COORDINATOR

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    April 2018 to April 2019 (12 Months)

    Duties and Responsibilities:

    • Delegate responsibility among colleagues and youth to enforce tasks with certainty and  accuracy. 
    • Monitored all programs are done according to what was planned, if not, to something that will have great results. 

    ADMIN ASSISTANT/ASSISTANT PRESCHOOL TEACHER

    Industry:

    Education

    Employment Period:

    April 2017 to April 2018 (12 Months)

    Duties and Responsibilities:

    • Provided various kinds of administrative assistance to the school. 
    • Answered phones, responded to emails, printing of documents, sending and processing  invoices and scheduling meetings. Worked on multiple projects or tasks at once. 
    • Assisted the lead teacher in handling a preschool class

    FINANCIAL ADVISOR

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2014 to April 2016 (18 Months)

    Duties and Responsibilities:

    • Creates a lasting relationship with the customers. Ensures that they are satisfied with our services.
    • Provides great customer service among our clients all over the world.  
    • Develops negotiating strategies, examining risks and potentials.
    • Processes customers' requests - balance transfer, card replacement, adding supplementary cards, process over-the-phone payments, merchant verification

    SENIOR PROCESS ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2013 to September 2014 (14 Months)

    Duties and Responsibilities:

    • Handled a gas and electricity provider in Australia. We monitor the materials and the availability of the resources. Sends people to our customers' address to have gas pipes and electric meter installed.
    • Was a part of the back office team where a system is being used to ensure that the customers’ queries and concerns were addressed in a timely manner.

    PROCESS ASSOCIATE

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2009 to March 2012 (36 Months)

    Duties and Responsibilities:

    • Handled a prepaid debit card provider in the US who catered to clients from different US establishments. 
    • Was initially part of the Activations team (activates newly-registered card). Was upskilled for the Customer Service Department that involved proper coordination to the internal management team. Answers customers' queries and process requests like payment, Balance Transfer, card replacement, etc.
    • Was promoted to the Lost and Stolen Team that handles compromised cards. Also been to Disputes and Escalations Department where we were well-trained to provide solution to the most complicated issues whether by the client or by the operations.

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    OPERATIONS MANAGEMENT

    Graduation Date:

    February 1, 2017

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Call Management, Customer Service, Data Entry, Email Support, Inbound Collections, Inbound Lead Generation, Outbound Appointment Setting, People Skills, Phone Support,

    INTERMEDIATE ★★

      English TutoringGoogle SpreadsheetExecutive AssistanceOrganizational Skills

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer
    • Processor: Intel i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $9.14/hr

    Maricel

    Candidate ID: 310112


    ADVANCED

      Appointment Setting, Email Handling, eCommerce, Data Entry...

    INTERMEDIATE

      Google Docs, Google Drive, Google Calendar, Google Sheets...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.69 per hour or $USD 579.81 per month

    Full Time: $USD 9.14 per hour or $USD 1585.00 per month

    Remote Staff Recruiter Comments

    • Maricel has been working since 2011 and has handled roles such as Back Office, Customer Service Representative, Assistant Supervisor, and General Virtual Assistant within BPO industries.
    • She honed her skills in email management, website management customer service, data entry research, order tracking, photo editing, copywriting, eCommerce and telemarketer.
    • She has worked for Australian client 
    • Well versed with the following software tools: 
      • Canva
      • Magento
      • Trello
      • Skype
      •  hub STAFF
      • Ring central
      • salesforce
      • WordPress
    • She can start immediately 

    Predictive Index Behavioral Profile - Artisan

    https://www.predictiveindex.com/reference-profile/artisan/

    Strongest Behaviors:

    • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    Behavioral Summary:

    Maricel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.

    With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Maricel plans ahead, double checks, and follows up carefully on decisions and actions.


     

    Employment History

    Back Office - Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2011 to January 2013 (24 Months)

    Duties and Responsibilities:

    • Assisting and coordinating with theRelationship Manager
    • Supporting administrative tasks
    • Conducting marketing research
    • Responding to email and phone calls

    Assistant Supervisor

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2014 to February 2019 (57 Months)

    Duties and Responsibilities:

    • Manage workflow
    • Training new hires
    • Managing team schedules
    • Reporting to Manager and client
    • Evaluating weekly and monthly performance and providing feedback
    • Helping employees' issues and disputes

    General Virtual Assistant

    Industry:

    Employment Period:

    November 2019 to February 2021 (14 Months)

    Duties and Responsibilities:

    • Respond to email and phone calls
    • Manage contact list
    • Prepare customer spreadsheets and keep online records
    • Perform market research
    • Address clients' administrative queries
    • Maintain clients website

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Management

    Graduation Date:

    January 1, 2003

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Appointment Setting, Email Handling, eCommerce, Data Entry, Customer Service, Customer Service Management, Customer Handling, CRM, Credit Management, Content Editing, Inbound Calls, Inbound Collections, Inbound Telemarketing, Microsoft Word, Administration, Administrative Support, Order Processing, Order Entry,

    INTERMEDIATE ★★

      Google Docs, Google Drive, Google Calendar, Google Sheets, Graphic Design, Human Resource Management, InterviewingLead GenerationMicrosoft ExcelMicrosoft OutlookOnline Ordering Tool

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $11.60/hr

    Christine

    Candidate ID: 309852


    ADVANCED

      Graphic Design, Art Direction...

    INTERMEDIATE

      Layout Design...

    Employment Preferences

    Availability:
    Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.60 per hour or $USD 1005.19 per month

    Remote Staff Recruiter Comments

    • Candidate started working as a Graphic Designer in 2008. Since then, she has worked with both local clients and international clients from the US and Canada.
    • She started doing freelance work in 2019 but prior to that she has worked with clients from the following industries: publication, eCommerce and events company.
    • She is experienced in both digital and print graphic design and has created designs such as: brochures, posters, magazines, event materials, coffee table books and annual reports. For digital art, she has created social media tiles, online banners and an online store.
    • She also has some experience in doing video editing.
    • Top tools she has used are: Abobe InDesign, Illustrator and Photoshop.
    • While she thinks digital art is more fun and challenging, her forte lies in creating print graphics.
    • She has a freelance client where she dedicates 12 hours per week. She is available for part time opportunities.
    • Available to start asap.

    Employment History

    GRAPHIC DESIGNER

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2021 to April 2023 (27 Months)

    Duties and Responsibilities:

    • Create social media content for a range of different clients and industries
    • Create advertisements 
    • Design collateral for blogs, eBooks, marketing materials and other on and offline resources and content 
    • Brand identity ideation and development – including logos & variations, color and font profiles, style guides, web design, social media templates, email signature, letterheads, business cards and company documents 
    • Design visual marketing and communication content for external and internal stakeholders
    • Creation of presentations

    ART DIRECTOR

    Industry:

    Printing / Publishing

    Employment Period:

    October 2008 to April 2009 (6 Months)

    Duties and Responsibilities:

    • Conceptualize and design monthly magazine publication.
    • Art Direct for photo shoots.

    JR. ART DIRECTOR

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    April 2009 to August 2010 (16 Months)

    Duties and Responsibilities:

    • Conceptualize ideas and designs for clients’ needs such as Annual Reports, Corporate and Marketing Collateral and Coffee Table Books.
    • Art Direct for photo shoots.

    JR. ART DIRECTOR

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    February 2011 to May 2012 (15 Months)

    Duties and Responsibilities:

    • Conceptualize ideas and designs for clients’ needs such as Corporate Branding and Re-branding, Annual Reports, Corporate and Marketing Collateral, and Web Design.
    • Art Direct for photo shoots.

    GRAPHIC DESIGNER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2012 to January 2015 (29 Months)

    Duties and Responsibilities:

    • Designs print ads for Newspapers based in Canada, US and Australia

    GRAPHIC DESIGN TEAM LEAD

    Industry:

    Banking / Financial Services

    Employment Period:

    January 2019 to June 2019 (5 Months)

    Duties and Responsibilities:

    • Designs event and marketing materials for one of the biggest banking company

    ART DIRECTOR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2017 to October 2018 (12 Months)

    Duties and Responsibilities:

    • Designs web banners and social media banners for clients in Australia.

    SENIOR GRAPHIC DESIGNER

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2015 to October 2017 (24 Months)

    Duties and Responsibilities:

    • Designs web banners and edits photos for Catch of the Day Australia

    Education History

    Field of Study:

    Art/Design/Creative Multimedia

    Major:

    ADVERTISING ARTS

    Graduation Date:

    March 1, 2008

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Graphic Design, Art Direction,

    INTERMEDIATE ★★

      Layout Design

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/9404592474
    • Internet Type: Broadband
    • Hardware Type: Laptop
    • Brand Name: Dell
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.65/hr

    Amor

    Candidate ID: 309290


    ADVANCED

      Accounting, Bookkeeping, Budgeting, Cash Disbursement...

    INTERMEDIATE

      QuickBooks, Xero...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.62 per hour or $USD 920.12 per month

    Full Time: $USD 8.65 per hour or $USD 1499.92 per month

    Remote Staff Recruiter Comments

    • Amy is a Certified Public Accountant with 35 years of experience in end-to-end accounting. She's been with the government and renewable energy companies and is now keen to work remotely. At present, she is a project-based Finance Officer at a local company.
    • Throughout the years, she became adept with the following:
      • Data entry
      • Cash management
      • Budgeting
      • Financial reporting and analysis
      • Account reconciliation
      • Taxation
      • Bookkeeping
      • Invoice and bill preparation
    • She is exposed to Xero, QuickBooks, Microsoft Office Apps (Excel, Outlook, Teams) Zoom, and Google Forms.
    • She is knowledgeable in MYOB and GST and has relevant work experience in using Xero for more than 2 years now.
    • She enrolled herself in online courses for Australian Accounting and holds certifications for Xero and QuickBooks.
    • She can start by February 12, 2024.
    • She prefers working the morning or mid-shift to any part-time or full-time position.
    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary

    Amor Corazon is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    With experience and/or training, Amor Corazon will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Amor Corazon is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

    Employment History

    Finance Officer

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    July 2023 to February 2024 (7 Months)

    Duties and Responsibilities:

    • Bookkeeping
    • Preparation of financial statements
    • Set up the organization details and financial settings in Xero.

    Financial Accountant

    Industry:

    Utilities / Power

    Employment Period:

    August 2022 to January 2023 (5 Months)

    Duties and Responsibilities:

    • Sets up the organization details and financial settings in Xero.
    • Sets up the chart of accounts.
    • Sets up bank account feeds.
    • Prepares invoices and bills.
    • Issues invoices to customers.
    • Sets up and prepares payroll.
    • Reconciles bank balance with book balance.
    • Prepares and submits financial statements (quarterly and annual) to the Parent Company
    • Files income tax returns (monthly, quarterly and annual) and alpha list electronically to Bureau of Internal Revenue.

    Internal Auditor III

    Industry:

    Government / Defence

    Employment Period:

    February 2018 to July 2022 (53 Months)

    Duties and Responsibilities:

    Internal Auditor III
    June 2021 - July 2022
    • Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations
    • Submits audit report on the findings and recommendations
    Internal Auditor II
    Oct 2019 - June 2021
    • Conducted Baseline Assessment of Internal Control System, management and compliance audit of the DOE to determine compliance with laws, regulations, managerial policies, accountability measures, ethical standards, and contractual obligations ·Submitted audit report on the findings and recommendations
    • Submitted audit report on the findings and recommendations
    Administrative Officer III
    Feb 2018 - June 2019
    • Prepared purchase order, routed for the signature of the end-user, and approving officer
    • Monitored the implementation of the provisions of the contract as well as payments of goods or services
    • Took notes during staff meetings and pre-bid conference

    Finance Manager

    Industry:

    Oil / Gas / Petroleum

    Employment Period:

    January 2007 to June 2016 (113 Months)

    Duties and Responsibilities:

    Finance Manager
    Oct 2008 - June 2016
    • Supervised budgeting, accounting, cashiering, and investment functions of the Company
    • Checked the daily collection for deposit to the bank
    • Reviewed and approved disbursement vouchers
    • Reviewed and approved Income Tax Returns for filing to the BIR.
    • Reviewed prepared checks for the signing of the authorized signatories
    • Prepared annual projected Financial Statements based on the proposed budget.
    • Reviewed and certified actual financial statements (Statement of Financial Position, Income Statement, Cash Flow Statement, and Statement of Changes in Equity)
    • Reviewed the Notes to the Financial Statements.
    • Prepared variance analysis.
    • Interpreted accounting data and analyze reports
    • Presented every month to the Board the financial performance of the Company.
    Financial Analyst
    Jan 2007 - Oct 2008
    • Prepared the annual budget, projected and annual financial statements
    • Prepared the payroll and pay slips of the employees.
    • Handled the issuance of the Statement of Accounts to clients and its collection
    • Entered the journal entries into the accounting system.
    • Prepared the supporting schedules of the Balance Sheet.

    Cashier IV

    Industry:

    Government / Defence

    Employment Period:

    August 1984 to December 2006 (268 Months)

    Duties and Responsibilities:

    Cashier IV
    May 1993 - Dec 2006
    • Assisted the Division Chief in the supervision of collection, disbursement and fund management functions of the Treasury Division
    • Checked the monthly reports of Collections and Disbursements.
    • Handled the budgetary estimates of the Division
    • Signed checks in the absence of the Division Chief
    Accountant III
    Jan 1991 - May 1993
    • Reviewed the accounting documents and other statements that are for the signature of the Chief Accountant
    • Prepared and submitted the Trial Balance of the agency for the signature of the Chief Accountant
    • Reviewed the supporting schedules to the Trial Balance prepared by the bookkeeper.
    • Prepared the bank reconciliation statements.
    Accountant II
    Aug 1984 - Dec 1990
    • Verified disbursement vouchers with particular emphasis on compliance with governmental requirements on cash disbursements
    • Prepared treasury reconciliation statements
    • Recorded and maintained the books of account of the Department
    • Handled actions required on voucher suspensions and disallowances by the external auditor a s may be required

    Education History

    Field of Study:

    Commerce

    Major:

    Accounting

    Graduation Date:

    April 1, 1981

    Located In:

    Philippines

    License and Certification: :

    • Certified Public Accountant


    Skills

    ADVANCED ★★★

      Accounting, Bookkeeping, Budgeting, Cash Disbursement, Cash Collection, Accounts Payable Management, Accounts Receivable Management,

    INTERMEDIATE ★★

      QuickBooksXero

    Work at Home Capabilities:

    • Internet Bandwidth: 100 Mbps and above
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/14256233293
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Intel Core i5
    • Operating System: Windows 11

    All-inclusive Rate: USD $7.18/hr

    Lee

    Candidate ID: 308181


    ADVANCED

      Customer Service, Customer Support, Inbound Calls, Outbound Calling...

    INTERMEDIATE

      Chat Support, Email management...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time New Zealand Daylight Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 7.18 per hour or $USD 1244.69 per month

    Remote Staff Recruiter Comments

    • Candidate has more than 8 years of experience in the BPO industry.
    • He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
    • Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
    • His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
    • He gained experience in:
      • Customer Support
      • Sales (Inbound/Outbound)
      • Appointment Setting
      • Lead Generation
      • Cold Calling
    • He is knowledgeable in tools such as:
      • Podio
      • Slack
      • SalesForce
      • CRM
      • Ringcentral
      • Netsuite
      • Avaya
      • PDA Software
      • Convoso
      • Skype
      • Rest Software
      • Microsoft Applications
    • He can star immediately

    Predictive Index Behavioral Profile - Specialist

    https://www.predictiveindex.com/reference-profile/specialist/

    Strongest Behaviors:

    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary:

    Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

    With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.



     

    Employment History

    ASSISTANT PROPERTY MANAGER

    Industry:

    Property / Real Estate

    Employment Period:

    November 2021 to April 2022 (5 Months)

    Duties and Responsibilities:

    • Check emails and respond to tenants’ inquiries
    • Update Airtable every now and then
    • Check online application in Inspect Real Estate
    • Call Rental and Employment References through Zoiper
    • Call Prospect and request for documents needed to proceed with application -Create New Tenancy in Property Tree
    • Draft Lodge New Bond for New Tenancy through Bonds online
    • Send Welcome Letter
    • Upload Application Form and IDs in Property Tree
    • Draft lease for New Tenancy document integrated REIWA Property Tree -Upload signed New Tenancy Lease in Property Tree
    • Upload signed Lease and update lease start and end date through Property Tree -Draft lease renewal document integrated REIWA Property Tree
    • Draft rent increase Form 10 integrated REIWA Property Tree
    • Draft Bond Variation online
    • Process Invoicing tenants through Property Tree
    • Update Rent increase date in Property Tree
    • Draft inspection report through Inspection Express
    • Generate CMA (Comparative Market Analysis) Report through RP Data Core Logic -Extract and generate Lease Expiry through Property Tree to Airtable
    • Extract and generate Rent Review Expiry through Property Tree to Airtable
    • Extract and generate Arrears through Property Tree to Airtable
    • Gather information in realestate.com.au for Suburb stock, Surrounding Suburb Stock and Median Rent -Email tenant of their intention before lease expires
    • Inform and communicates with Property Managers through MS Teams or through Outlook
    • Update cloud-base (Fresh Cloud) spreadsheet of Property Managers Lease Renewal Fees
    • Advise and remind Property Managers if lease has not been returned by the Tenant
    • Attend morning meetings everyday with Property Managers
    • Attend weekly Property Manager's Meeting

    Customer Service Representative

    Industry:

    Telecommunication

    Employment Period:

    September 2011 to October 2012 (13 Months)

    Duties and Responsibilities:

    • Assist customers in porting of numbers
    • Assist customers in troubleshooting their phones

    Customer Service / Technical Support

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2012 to June 2013 (5 Months)

    Duties and Responsibilities:

    • Receive inbound calls from customer and assist them by troubleshooting their internet modem
    • Provide an option and walk through with the step by step troubleshooting
    • Schedule maintenance and Technician visit to customer's location
    • Make sure that KPI's are met and exceed the expectation

    Chat Support Representative( Norton Symantec)

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    August 2013 to February 2014 (6 Months)

    Duties and Responsibilities:

    • Receive incoming chats worldwide
    • Assist customer with their Anti-virus issue
    • Basic troubleshooting by remote access to customers computer
    • Uninstalling and reinstalling Norton Anti-Virus
    • Removing of virus mannually through remote access

    Customer Service Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2013 to December 2014 (19 Months)

    Duties and Responsibilities:

    • Receive inbound calls from customer and assist them with activating their Netspend card
    • Provide exceptional customer service
    • Provide accurate information of transactions made and breakdown

    VA (PROPERTY MANAGER)

    Industry:

    Property / Real Estate

    Employment Period:

    January 2014 to June 2016 (29 Months)

    Duties and Responsibilities:

    • Team Huddle and discuss what should be prioritized.
    • Check email if rental Prospects sent their application form
    • Review the form if there are missing field that the Prospect missed
    • Call Landlord, co-worker, supervisor or manager as their reference number for background checking
    • Review and send contracts via Email
    • Contact Prospect that the application was approved, sign the contract and ask if when to move in 
    • Email and text to existing tenants reminding them to pay their monthly rental
    • Email tenants of their eviction letter from court
    • Contact repair man and schedule for repair

    Senior Team Leader

    Industry:

    Healthcare / Medical

    Employment Period:

    February 2017 to May 2019 (26 Months)

    Duties and Responsibilities:

    • In charge of daily operation
    • Interviewing of applicants
    • Training of New Hires ( Account Specific )
    • Reporting and discussing bonus Grid to the CEO
    • Interviewing, Training and assigning of Doctors task for DME prescription
    • Ensuring that agents met the expected Sales Quota for the day 

    Team Leader II

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    December 2019 to July 2021 (19 Months)

    Duties and Responsibilities:

    • Coaching and feedback to 15 agents
    • Upload and serve sanctions during coaching session
    • Extract and filter Team Break and Shifting Schedule to G-sheet
    • Collate pay disputes for the whole site
    • Huddle and update team standing
    • Tracks all system issues reported by the agent
    • Other Admin Tasks assigned by Operations Supervisor

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    BSMT

    Graduation Date:

    March 15, 2005

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Customer Support, Inbound Calls, Outbound Calling, Virtual Assistant Skills, Leadership, Team Management,

    INTERMEDIATE ★★

      Chat SupportEmail management

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 16.42, Upload: 33.78
    • Internet Type: DSL
    • Hardware Type: Desktop
    • Brand Name: Dell
    • Processor: Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.69/hr

    Cleamark

    Candidate ID: 308147


    ADVANCED

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics...

    INTERMEDIATE

      Fraud Analysis, Fraud Detection, Data Analysis, Amazon...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time US Pacific Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 6.69 per hour or $USD 579.81 per month

    Full Time: $USD 6.69 per hour or $USD 1159.61 per month

    Remote Staff Recruiter Comments

    • Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
    • He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
    • For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data.  He also experienced doing order processing like in Amazon.
    • He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
    • Available to start asap.

    Employment History

    TELEMARKETER

    Industry:

    Banking / Financial Services

    Employment Period:

    February 2009 to March 2011 (25 Months)

    Duties and Responsibilities:

    • Identifies prospects by reading telephone directories, newspapers, and other prepared listings. 
    • Calls prospective customers by operating telephone equipment and other telecommunications technologies. 
    • Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions. 
    • Respond to questions.

    CUSTOMER SERVICE REPRESENTATIVE

    Industry:

    Telecommunication

    Employment Period:

    May 2011 to January 2012 (8 Months)

    Duties and Responsibilities:

    • Attract potential customers by answering product and service questions.
    • Solve customer problems by clarifying customer complaints.
    • Electing and explaining the best solution to solve problem. 
    • Expedite correction or adjustment. 

    DATA ANALYST

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    August 2018 to September 2020 (25 Months)

    Duties and Responsibilities:

    • Perform remote clerical tasks and traditional telemarketing.
    • Use computer for various applications, such as database management and word processing.
    • Take and initiate phone calls.

    VIRTUAL ASSISTANT

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2016 to August 2018 (25 Months)

    Duties and Responsibilities:

    • Manage calendars, schedule meetings and appointments.
    • Data entry
    • Take and initiate phone calls.

    TELEPHONE BANKER II

    Industry:

    Banking / Financial Services

    Employment Period:

    October 2012 to October 2015 (36 Months)

    Duties and Responsibilities:

    • Handle customer inquiries, complaints, and account questions.
    • Process credit card payments and funds transfer requests.
    • Dispute unauthorized transactions and create real time alert for compromised accounts.
    • Handles online banking and interprets account memos, red alerts, court orders and levies.
    • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

    Education History

    Field of Study:

    Human Resource Management

    Major:

    BUSINESS ADMINISTRATION

    Graduation Date:

    May 1, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Virtual Assistant Skills, Customer Handling, Technical Support, Logistics, Administrative Support,

    INTERMEDIATE ★★

      Fraud Analysis, Fraud DetectionData AnalysisAmazonCustomer ExperienceData Mining

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: I3
    • Operating System: Windows 10

    All-inclusive Rate: USD $25.83/hr

    Jo

    Candidate ID: 307953


    ADVANCED

      C#, .NET Framework, Azure DevOps...

    INTERMEDIATE

      jQuery, Bootstrap, JavaScript, SharePoint Server 2007...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 19.75 per hour or $USD 1711.34 per month

    Full Time: $USD 25.83 per hour or $USD 4477.63 per month

    Remote Staff Recruiter Comments

    • Jo Allan has been working for as more than 16 years as .Net Developer. He has a degree in Computer Science.
    • His task is to do coding, project analysis, requirement definition, system design, implementation, integration and testing, software development, customization and maintenance. He is using Umbraco 8 for his current project. He has experience in building websites from Scratch. He provided assistance in migration of users from one site collection to another via Power Shell script.
    • He is proficient in using:
      • .Net framework
      • C#
      • MVC
      • ASP.net
      • Azure - less than 2 yrs
      • familiar with CI/CD
    • He can start ASAP and open for full time position.
    Predictive Index Behavioral Profile - Strategist

    Strongest Behavior
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    Behavioral Summary

    Jo Allan Maurice is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

    Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Jo Allan Maurice takes work and responsibilities very seriously and expects others to do the same.


     

    Employment History

    JR Programmer

    Industry:

    Apparel

    Employment Period:

    July 2007 to December 2007 (5 Months)

    Duties and Responsibilities:

    Project Name: GC Inventory System

    The GC Inventory System is a computerized application intended for the use of the finance department. In this system, end users could make a denomination profile for a specific series of checks and later be approved by the finance head. Other features of the system were printing of gift checks and inventory profile of the gift checks.

    Team Size: 2

    Role and Responsibilities

    • Participate in the system design of the application.
    • Perform code modification and database design as required meeting the change requests from the end users.
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
    • Generate estimates for project enhancement proposals and change request made by the client.
    • Supported the deployment of the system to the production servers.

    Technologies Used

    • MS Visual Basic 6.0
    • MS Access
    • MS SQL Server 2000
    • Crystal Report

    Project Name: Cash Invoice

    The Charge Invoice project is a computerized application where users from the finance department are able to record every transaction of the dealers from different branches as well as their payments.

    Team Size: 1

    Role and Responsibilities

    • Perform analysis, code modification and database design as required meeting the change requests from the end users.
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
    • Generate estimates for project enhancement proposals and change request made by the client.
    • Supported the deployment of the system to the production servers.

    Technologies Used

    • MS Visual Basic 6.0
    • MS Access
    • MS SQL Server 2000
    • Crystal Report

    Programmer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    June 2008 to March 2010 (20 Months)

    Duties and Responsibilities:

    Project Name: Microfinance Loans (Group and Individual)

    Microfinance Loans is a banking system intended for rural banks that provides financial services (often collateral-free loans to individuals to establish or expand small businesses) to low-income clients, including consumers and the self-employed, who traditionally lack access to banking and related services. Notable features of the system were the loan Amortization Schedule where it generates a particular schedule of payment depending on the mode of payment (weekly, semi-monthly, monthly etc), the Batch Posting of Payment where the assigned end user is able to post the payment of a particular group per batch instead of the usual payment of per individual and the financial calculator intended for the inquiry of the clients if they intend to apply for a loan.

    Team Size: 3

    Role and Responsibilities

    • Participate in the development of a converter system to gather previous data and use it to the existing system using MS Visual Studio 2005 (VB)
    • Perform analysis, code modification and database design as required meeting the change requests from the end users.
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
    • Execute onsite system testing, defect logging, fixes monitoring and verification.
    • Development support for the application, especially for Database related issues.

    Technologies Used

    • MS Visual Basic 6.0
    • MS Visual Studio 2005 (VB)
    • MS SQL Server 2005
    • Crystal Report

    Project Name: SME Loans

    SME (Small and Medium-sized Enterprise) Loans is a banking system intended for rural banks that provides financial services to companies that are larger than the small office/home office (SOHO), but not huge. The system covers the loan process of the banks as per based on the policies they implement; from the loan application to the loan approval, loan release as well as loan payment. The SME Loans System has the same features as that of the microfinance system but has a lesser scope since it concentrates more on small/medium scale businesses.

    Team Size: 2

    Role and Responsibilities

    • Perform analysis, code modification and database design as required meeting the change requests from the end users.
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
    • Execute onsite system testing, defect logging, fixes monitoring and verification.
    • Development support for the application, especially for Database related issues.

    Technologies Used

    • MS Visual Basic 6.0
    • MS SQL Server 2005
    • Crystal Report

    Programmer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    February 2010 to July 2010 (5 Months)

    Duties and Responsibilities:

    Project Name: Reports and SQL Scripts for SAP B1

    Provides reporting services/utility, SQL stored procedures and report utility as per request or required by the client for the SAP B1.

    Team Size: 1

    Role and Responsibilities

    • Make SQL stored procedures for the generation of reports per client.
    • Work on the reports needed by the system using Crystal Report
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests
    • Development support for the application, especially for Database related issues.

    Technologies Used

    • MS Visual Basic 6.0
    • MS Visual Studio 2005 (VB.net)
    • SQL Server 2005
    • Crystal Report

    Software Engineer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    August 2010 to August 2012 (24 Months)

    Duties and Responsibilities:

    Project Name: Exelon AO1

    Team Size: 34

    Role and Responsibilities

    • Work on support for the application, especially for web part related issues.
    • Execute system testing, defect logging, fixes monitoring and verification.
    • Perform analysis and code modification for the ComEd website as required
    • meeting the change requests from the end users
    • Perform documentation pertaining to the technical design of the application.

    Technologies Used

    • MS Visual Studio 2008 (ASP.Net and C#)
    • MOSS 2007
    • MS SQL Server 2005
    • HTML/CSS
    • JQuery

    Project Name: AVA Collaboration CoE

    Team Size: 8

    Role and Responsibilities

    • Perform analysis and code modification of the BootCamp Online website as required meeting the change requests from the end users
    • Execute system testing, defect logging, fixes monitoring and verification.
    • Technical support for the site, especially for Database related issues.
    • Research new topics and document these topics as laboratory work which will be used in the upcoming bootcamp.

    Technologies Used

    • MS Visual Studio 2010 (ASP.Net and C#)
    • SharePoint 2010
    • MS SQL Server 2008

    Project Name: CIO – RTP

    Team Size: 4

    Role and Responsibilities (as Technology Architect)

    • Perform an impact analysis in terms of decommissioning a non-Accenture compliant server and improve the process of generating weekly and monthly reports.
    • Create and update documents pertaining to configuration and business processes which are used by both the end-users and even the client themselves.
    • Monitor on-going process, investigates and conducts troubleshooting once an issue arise.
    • Install the following site, components and third party tools for the purpose of creating an environment readily available for other department/s to use
      • Install BEA WebLogic
      • Install Ariba Buyer (v9)
      • Configure and Update IE
      • Install Java
      • Install and configure SP jar
      • Configure MS SQL Server 2005
      • Configure IIS Manager
      • Install SOAP UI and execute scripts for SOAP UI
      • Configures the accessibility of the environment per department.
    • Technical support for the application, especially for database related issues.
    • Configures and troubleshoots an environment once processes encountered an issue or whenever the end users raised a concern

    Technologies Used

    • Ariba Buyer
    • BEA WebLogic
    • MS SQL Server 2005/08
    • MS Visual Studio 2005
    • MS Windows Server 2008 R2

    Software Developer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    October 2012 to February 2013 (4 Months)

    Duties and Responsibilities:

    • Generate estimates for project enhancement proposals and change request made by the client.
    • Met with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
    • Generally performed all the SDLC aspects (analysis, design, build/code development, testing and maintenance) of the proposed system.
    • Designed the architecture per layer for better code organization and modular changes.
    • Made SQL stored procedures for the generation of reports per client

    Technologies Used

    • MS Visual Studio 2010 (C#)
    • MS Excel 2007 (report)
    • SQL Server 2008

     

    Analyst/Programmer

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    April 2013 to March 2019 (71 Months)

    Duties and Responsibilities:

    • Monitor the progress of the SQL Server jobs
    • Check if the SQL Server jobs performed all the steps on schedule
    • Provide technical support by debugging SSIS file that have errors.

    Technologies Used

    • SQL Server 2005
    • Microsoft Visual Studio 2005
    • Windows Server 2003

    Senior .NET Developer

    Industry:

    Employment Period:

    September 2019 to November 2019 (1 Months)

    Duties and Responsibilities:

    •  Generate estimates for project development and change request made by the client.
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests.
    •   Design and develop the architecture per layer for better code organization and modular changes.

     

    Senior .Net Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2019 to November 2020 (11 Months)

    Duties and Responsibilities:

    • Provide development support by debugging web parts and report files that have errors or presented wrong data
    • Check if the work flow in the site collection is running without any errors
    • Perform coding and analysis by developing web parts used for the SSA SharePoint site
    • Provide assistance in migration of users from one site collection to other via Power Shell script
    • Meet with application end users to discuss change impact, delivery schedules, and obtain clarification for change requests. 

    Senior .Net Developer

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    January 2021 to August 2023 (31 Months)

    Duties and Responsibilities:

    • Analyze and review business requirements.
    • Breakdown each task into subtask, and provide estimates during sprint planning
    • Perform analysis, coding and testing based on the designated tasks that will be delivered at the end of the sprint.
    • Perform end-product demonstration to business users and stakeholders.
    • Document process improvements that can be used as reference for any new comers in the team

     


    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    April 2, 2007

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      C#.NET FrameworkAzure DevOps

    INTERMEDIATE ★★

      jQueryBootstrapJavaScriptSharePoint Server 2007CSS

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result:
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Lenovo
    • Processor: Core i7 (10th Gen)
    • Operating System: Windows 10

    All-inclusive Rate: USD $92.09/hr

    Jacqueline

    Candidate ID: 307095


    ADVANCED

      Email Support, Virtual Assistant Skills, Back-office...

    INTERMEDIATE

      Recruiting, Sourcing, Calendar Management...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 92.09 per hour or $USD 7981.54 per month

    Full Time: $USD 92.09 per hour or $USD 15963.08 per month

    Remote Staff Recruiter Comments

    • Jacqueline started working in the call center industry back in 2007. She started working from home in 2016.
    • She has gained proficiency on Email Management, Calendar Management, Travel Management, Database Management, Technical Support, and Personal Assistant.
    • She also has some experience in doing online or internet research and Recruitment task for background check candidates and sourcing.
    • She is proficient in tools such as Trello, Linkedin, Kajabi, Canva, Social Media, Slack, Time doctor, Asana, Zendesk and UPS. 
    • She can start immediately. 
    Predictive Index Behavioral Profile - Guardian

    Strongest Behaviors
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Methodical, steady, and even-paced; loses productivity when interrupted.
    Behavioral Summary
    A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Jacqueline will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
     

    Employment History

    Freelance Researcher/EA

    Industry:

    Others

    Employment Period:

    August 2020 to August 2020 (0 Months)

    Duties and Responsibilities:

    • I worked as a Researcher.
    • I researched or helped him to find info or something that he wants to me check.

    Asset Report- Executive Assistant

    Industry:

    Others

    Employment Period:

    January 2020 to March 2020 (1 Months)

    Duties and Responsibilities:

    • I worked as Executive Assistant of our CEO/Director. She gave tasks to do, helping her to book a flight, also as a Recruiter to background check candidates, and do some research as well as Daily reports/ Tasks.

    Executive Assistant

    Industry:

    Others

    Employment Period:

    April 2020 to November 2020 (7 Months)

    Duties and Responsibilities:

    • I worked as Executive Assistant of President of the company. He gave tasks to do, helping her to book a flight, computed and encode his business and personal expenses, processed his taxes, scheduled his DMV, and do some research as well as Daily reports/Tasks.
    • Tools used: DMV, H&R block, Login.gov, Whatsapp, TTP (Trusted Traveler Programs)/Global Entry, SAP Concur, and ADP.

    Customer Experience

    Industry:

    Others

    Employment Period:

    April 2020 to September 2020 (5 Months)

    Duties and Responsibilities:

    • I also worked as a Customer Experience representative/ Email support/Chat support in an E-commerce company.
    • Tools used: Shopify, Shipstation, Richpanel, Hubstaff, Slack, ticket tracker, ASANA, Reamaze, Zendesk, Gorgias, Slack, USPS, and Social Media.

    Administrative Assistant

    Industry:

    Others

    Employment Period:

    January 2021 to July 2021 (6 Months)

    Duties and Responsibilities:

    • I worked as Executive Assistant of Senior Sales Manager of a Marketing company. He gave tasks to do, helping him to book a flight, computed and encode his business and personal expenses, Quotation/ quote prices, Email/ Sent Campaigns to Clients thru Mailchimp
    • The tools that I used were ERPR2, PDFESCAPE, PDF creator, Slack, Google suites and Time doctor.

    Virtual Assistant

    Industry:

    Others

    Employment Period:

    March 2021 to August 2021 (5 Months)

    Duties and Responsibilities:

    • As a Virtual Assistant, I assisted with admin tasks
    • Gave me task to do and checked the email for prospect clients, posted on some announcements in slack and FB group page
    • Do research regarding podcast and speaking/conference/events and contacted or emailed client.
    • Tools used: Slack, Gmail, Google sheet, Trello, Linkedin, Kajabi, Canva, and FB.

    Executive Assistant

    Industry:

    Construction / Building / Engineering

    Employment Period:

    January 2020 to March 2020 (1 Months)

    Duties and Responsibilities:

    Initally started working as a Personal Assistant to the CEO prior being promoted to managing/supervising the Dispatch Team.

    Responsibilities include:

    • Email Management - responding to emails on behalf of client
    • Calendar Management - reminding client of their daily meetings and schedules; create schedules for the Dispatch Team to follow
    • Travel Management - schedule flights, books hotel accommodations or reservations for clients
    • Phone Handling - doing outbound call to follow up on reservations
    • Internet Research of drop-off information (Zip codes and streets) and patient's information
    • Database management - updating ambulance and patient schedules and ambulance information on client's main system
    • Technical Support - provide assistance to Dispatch Team by providing basic troubleshooting steps if their ipads are experiencing technical issues
    • Send daily reports

    Virtual Assistant

    Industry:

    Healthcare / Medical

    Employment Period:

    January 2016 to July 2019 (42 Months)

    Duties and Responsibilities:

    Technical Support Rep
    March 2011- April 2014

    Responsibilities:
    • I worked as Level2 Technical Support Representative for POTS line.
    • I Troubleshoot the POTS line of the customer by dispatching technicians and thru our Switch.

    Project Manager
    April 2015 –Oct 2015

    Responsibilities:
    • I worked as Project Manager for the Return equipment in a  telephone company.
    • I emailed and called the customer with disconnected telephone lines and ask to return the equipment such as telephones and routers.
    • I send a dispatch if the customer couldn’t take off the router or send them a FEDEX label for them to shipped the equipment.

    Technical Support Representative/ Project Manager

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2011 to October 2015 (55 Months)

    Duties and Responsibilities:

    • I worked as Technical Support Representative Level 1.
    • I’m assisting customers who has a dsl problem and some basic computer problems.

    Technical Support Representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    November 2007 to March 2011 (40 Months)

    Duties and Responsibilities:

    • I worked as Technical Support Representative Level 1.
    • I’m assisting customers who has a dsl problem and some basic computer problems.

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Computer Science

    Graduation Date:

    March 1, 2004

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Email SupportVirtual Assistant SkillsBack-office

    INTERMEDIATE ★★

      RecruitingSourcingCalendar Management

    Work at Home Capabilities:

    • Internet Bandwidth: 50 Mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 17.87, Upload: 42.78
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Lenovo
    • Processor: Core i3 6th Gen
    • Operating System: Windows 10

    All-inclusive Rate: USD $12.09/hr

    Christine

    Candidate ID: 306907


    ADVANCED

      Quantity Surveying, Material Cost Estimation, AutoCAD, PlanSwift...

    INTERMEDIATE

      Architectural Design, SAP, Microsoft Office...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 11.60 per hour or $USD 1005.19 per month

    Full Time: $USD 12.09 per hour or $USD 2095.47 per month

    Remote Staff Recruiter Comments

    • Christine has more than 8 years of experience as a Quantity Surveyor and Estimator. In her recent employment, they do fit outs for hotels and other commercial establishments. In here, she was doing estimation and material take off for cabinets, flooring and wall panelling. She is using Planswift software for estimation and take off preparation.
    • She is proficient in the following:
      • Quantity Surveying and Procurement
      • Preparing of the Cost Estimations, BOM and materials take off
      • Order processing from contacting the suppliers/contractors to checking of the materials
      • Reviewing of the contract, specifications,material take off and payoff quantity.
      • Analyzing the Plans and Checking the plans if it is being followed.
      • Quality assurance and quality control.
      • Preparing the daily report.
    • She is proficient in using tools/software like:
      • AutoCAD for design
      • Planswift for estimation
      • MS Office
    • She worked with industries like construction and Interior Fit Out provider.
    • With her most recent job she also handled projects that include Joinery.
    • She is a graduate of Civil Engineering and a board passer.
    • She has good English speaking skills.
    • A concern is that she will need 15-30 days notice prior to start.
    Predictive Index Behavioral Profile - Scholar

    Strongest Behavior
    • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    Behavioral Summary

    Christine Myr is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
    She is reserved and will generally express herself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, she’ll produce carefully thought-out work of high quality and precision. Whether doing work herself, or delegating to others, follow up is close to ensure high-quality results.


    Employment History

    Quantity Surveyor

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2016 to April 2020 (43 Months)

    Duties and Responsibilities:

    • Prepare quantification for gross quantity of owner supplied materials for the project.
    • Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
    • Evaluates billing of sub-contractors based on actual accomplishment
    • Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
    • Prepare material take off and bill of quantity.

    Office/Site Civil Engineer

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2015 to September 2016 (12 Months)

    Duties and Responsibilities:

    • Managing, monitoring and interpreting the contract design documents supplie
    • Checking plans, drawings and quantities for accuracy of calculations.
    • Ensures that all materials used and works performed are as per specifications.
    • Overseeing quality control and health and safety matters on site.
    • Day-to-day management of the site, including supervising and monitoring the site labor force and the work of any subcontractors.

    Procurement and Material Management Engineer

    Industry:

    Construction / Building / Engineering

    Employment Period:

    January 2015 to September 2015 (8 Months)

    Duties and Responsibilities:

    • Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing. 
    • Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company. 
    • Create monthly performance reviews and reports focusing on overall sourcing requirements.
    • Coordinate with vendor on continuous quality improvement.

    Senior Quantity Surveyor

    Industry:

    Construction / Building / Engineering

    Employment Period:

    September 2016 to May 2018 (20 Months)

    Duties and Responsibilities:

    • Prepare quantification for gross quantity of owner-supplied materials for the project.
    • Reconciliation of quantity of material for purchase and delivery, with external quantity surveyor of the project.
    • Evaluates billing of sub-contractors based on actual accomplishment
    • Liaise with the Consultant Quantity Surveyor on contractual matters, progress claims and respective cost claims like VO.
    • Prepare material take-off and bill of quantity.

    Estimator

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    April 2018 to May 2020 (25 Months)

    Duties and Responsibilities:

    • Reviewing construction plans and specifications to determine the type and amount of insulation material needed for the project.
    • Calculating the amount of insulation material needed for the project, taking into account factors such as the size of the building, the type of insulation material being used, and any special installation requirements.
    • Review, verify and complete JSA for the completed projects.

    Contracts Administrator

    Industry:

    Consulting (IT / Science / Engineering & Technical)

    Employment Period:

    May 2020 to March 2023 (33 Months)

    Duties and Responsibilities:

    • Pre-Award Management and Post award management of contracts.
    • Conduct Contract review and prepare necessary departures for negotiation.
    • Amend Construction contracts as what has been agreed upon during the negotiation part
    • Prepare necessary Notices and letters (Notice of Delay, Variation etc.) as per the Contract requirement.
    • Manage disputes and dispute resolution
    • Preparation of various claims
    • Preparation of Adjudication application and response. 

    Contracts Administrator

    Industry:

    Construction / Building / Engineering

    Employment Period:

    March 2023 to December 2024 (20 Months)

    Duties and Responsibilities:

    • Liaise with parties involved in the construction contract by addressing, monitoring and risk controlling ensuring the contract is executed from design, tendering, construction, and final stage.
    • Review plans, specifications and contracts to ensure the correct equipment, material and subcontractor services are ordered and/or purchased
    • Prepare monthly project reports and make presentations at meetings
    • Support negotiations of claims, manage contractual changes, and resolve disputes or conflict resolution with Contractors
    • Assess and prepare claims from suppliers • Ensure project members use the contract correctly
    • Provide process recommendations to develop, improve contracts and management
    • Determine or negotiate contract terms and conditions, award supplier contracts or recommend contract awards
    • Manage paperwork related to contracts
    • Establish delivery schedules, monitor progress, and contact clients and suppliers to resolve problems
    • Work with project managers, architects, engineers, owners, and others to make sure project goals are met.

    Education History

    Field of Study:

    Engineering (Civil)

    Major:

    Civil Engineering

    Graduation Date:

    March 1, 2014

    Located In:

    Philippines

    License and Certification: :

    Civil Engineering Board Examination


    Skills

    ADVANCED ★★★

      Quantity Surveying, Material Cost Estimation, AutoCAD, PlanSwift, STAAD, .NET 4.0,

    INTERMEDIATE ★★

      Architectural DesignSAPMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: 25 Mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/8039434316
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Customed
    • Processor: Intel Core i7
    • Operating System: Windows 10

    All-inclusive Rate: USD $6.20/hr

    Jennifer

    Candidate ID: 305945


    ADVANCED

      Customer Service, Technical Support, Chat Support, Hubspot CRM...

    INTERMEDIATE

      Administrative Skills...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.20 per hour or $USD 1074.54 per month

    Remote Staff Recruiter Comments

    • Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
    • She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
    • She is competent in providing customer service through calls, emails, and chats.
    • She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
    • She is highly skilled in supporting the following tasks:
      • email management
      • calendar management
      • data entry
      • phone handling
      • sales
      • appointment setting
      • account management 
      • vendor verification
      • onboarding of business partners
    • She has basic knowledge of lead generation.
    • She handled an average of 128 tickets for calls, emails, and chats.
    • She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
    • She is available to start immediately and is amenable to working part-time in any schedule.
    Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    Behavioral Summary

    Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.


    Employment History

    Senior Customer Support Associate

    Industry:

    Transportation / Logistics

    Employment Period:

    August 2018 to March 2023 (55 Months)

    Duties and Responsibilities:

    Senior Customer Support Associate - Customer Service Department
    • Assisted customers via phone calls, emails, and chats.
    • Managed the tracking of returns and deliveries for parcels from local stores.
    • Took on the role of escalation support and process trainer.
    Admin Assistant - Logistic Department and Onboarding Team
    • Served as dispatch support for the Amazon home delivery project in 2020.
    • Supported account managers in the onboarding process for new partner stores, including sending contracts, creating profiles in Airtable, and conducting phone call training.
    • Contributed to the loss prevention team by identifying and resolving missing parcels in store

    Technical Support Specialist

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2013 to August 2018 (61 Months)

    Duties and Responsibilities:

    Technical Support II - Verizon Telecommunication 2015 - 2018 
    • Assisted customers in troubleshooting home phone, internet, and television (FIOS) issues.
    • Initiated technician dispatches to the area if problems could not be resolved over the phone.
    • Coordinated with the network office for outage diagnosis. Sales
    Chat Support - Toshiba America 2013 - 2015 
    • Guided customers in selecting the right laptop for their needs and processed online orders.
    • Addressed customer inquiries regarding order status, returns, and exchanges.
    • Creating quotations for sales inquiries and business orders

    Sales Chat Support

    Industry:

    Electrical & Electronics

    Employment Period:

    January 2013 to January 2015 (24 Months)

    Duties and Responsibilities:

    • Guided customers in selecting the right laptop for their needs and processed online orders.
    • Addressed customer inquiries regarding order status, returns, and exchanges.
    • Creating quotations for sales inquiries and business orders

    Customer Support - Billing Department

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    April 2012 to January 2013 (9 Months)

    Duties and Responsibilities:

    • Helped customers understand their bills through phone calls.
    • Assisted customers in the activation of their phones.
    • Created new additional accounts for customers.

    Proof Reader | Freelance

    Industry:

    Retail / Merchandise

    Employment Period:

    March 2023 to March 2024 (12 Months)

    Duties and Responsibilities:

    • Proof reads articles that will be published for e-commerce websites.
    • Create Contents for specific topics as per client request

    Virtual Assistant

    Industry:

    Entertainment / Media

    Employment Period:

    May 2024 to February 2025 (9 Months)

    Duties and Responsibilities:

    • Assisted in sourcing client leads, including venues, concert tour hosts, coordinators, and public relations professionals to expand business opportunities.
    • Developed and maintained relationships with key industry contacts to facilitate successful partnerships and event planning.
    • Collaborated on upcoming projects and video shoots, helping to organize creative ideas and document key details to ensure seamless execution.
    • Provided logistical support to streamline project planning and enhance efficiency.

    Education History

    Field of Study:

    Nursing

    Major:

    Nursing

    Graduation Date:

    March 30, 2006

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Customer Service, Technical Support, Chat Support, Hubspot CRM, Salesforce CRM,

    INTERMEDIATE ★★

      Administrative Skills

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: Download: 40.38 Upload: 49.48
    • Internet Type: Cable
    • Hardware Type: Laptop
    • Brand Name: Huawei
    • Processor: AMD Ryzen 7
    • Operating System: Windows 11

    *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

    **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

    5. Agriculture and Agribusiness

    Agriculture and agribusiness.

    Australia is known to be a leading agricultural exporter for a good reason. The country’s vast landscapes produce everything from:

    • Grains
    • Grapes
    • Beef
    • Wool

    This sector is a cornerstone of the Australian economy, feeding not just the nation but millions around the globe.

    The strength of Australia’s agribusiness lies in its commitment to quality, sustainability, and innovation.

    Australia’s agricultural export market (Is agriculture a big industry in Australia?)

    Yes. Australia is among the major global player as an agricultural producer and exporter.

    Australian agricultural products are in demand due to the industry’s focus on quality and sustainability. Working with agriculture

    With a diverse range of climates and environments, Australia can produce a wide variety of goods year-round, meeting the demands of international markets.

    This export-driven approach has solidified Australia’s reputation as a reliable supplier of premium agricultural products.

    Discover the innovations shaping the future of the agriculture industry from farm to table. Click here to understand how agribusiness is evolving.

    Outsourcing to the Philippines for agricultural research and admin support.

    To maintain its competitive edge, the Australian agriculture sector is increasingly turning to outsourcing for research and administrative support.

    Outsourcing to the Philippines provides access to skilled professionals in:

    This strategic move enables Australian agribusinesses to focus on their core operations while leveraging global expertise for research and development.

    6. Education and Online Learning Platforms

    Education and online learning platforms.

    The Education sector, including online learning platforms, represents another of Australia’s most profitable industries.

    This growth is driven by Australia’s high standards of education and the increasing demand for online learning solutions.

    Expansion of Australia’s education sector to global markets.

    Australia’s education sector is renowned worldwide, with its universities and online courses attracting students from across the globe.

    The sector’s adaptability and innovation facilitated its expansion into global markets, particularly in the development of online learning platforms.

    These platforms have made Australian education more accessible than ever, opening up new revenue streams as a result.

    Learn how online learning platforms are making education more accessible and effective Down Under – and the opportunities they present here.

    Utilizing virtual assistants and outsourced content creation for educational content.

    To support this expansion, educational institutions are employing virtual assistants and outsourcing content creation.

    This approach enables the production of high-quality, engaging content that resonates with a diverse global audience.

    Outsourcing these tasks allows educators to focus on teaching and curriculum development for continued excellence in the education sector.

    7. Renewable Energy

    Renewable energy.

    In response to global environmental challenges and the push for sustainability, Australia is making significant investments in renewable energy sources.

    This shift towards green energy thus opens up opportunities for economic growth and innovation.

    How big is the renewable energy market in Australia?

    Australia’s vast landscapes and abundant natural resources provide a unique advantage in the renewable energy sector.

    Investments in solar, wind, and hydroelectric power projects are on the rise, driven by both government initiatives and private sector engagement.

    This commitment to sustainable energy sources proves to be a lucrative move, positioning Australia as a leader in the global renewable energy market.

    See how renewable energy is powering a sustainable future – and how the shift to green energy can benefit your business here.

    Outsourcing project management and technical support for energy projects.

    To capitalize on these opportunities, many renewable energy projects are leveraging outsourcing for project management and technical support.

    Outsourcing these critical functions enables more efficient project execution and access to global expertise in renewable technologies.

    This strategic approach allows Australia’s renewable energy projects to:

    • Streamline operations
    • Reduce costs
    • Enhance overall potential

    8. Real Estate and Property Management

    Real state and property management.

    The Real Estate and Property Management sector in Australia continues to demonstrate remarkable resilience and growth.

    Yes it is, with proper managers among today’s in-demand roles, especially through remote or offshore channels. Australia’s property market is experiencing dynamic changes that influence buying and leasing behaviours.

    These shifts are creating new opportunities for investors and property managers alike.

    Discover the trends that are redefining real estate and property management in today’s market. Click here for a more in-depth industry analysis.

    Outsourcing bookkeeping and virtual tours in real estate.

    To navigate this evolving market, real estate businesses are increasingly outsourcing bookkeeping and other functions. It also leverages technology to conduct virtual property tours.

    Hire Real Estate VA and Estimators for more efficient financial management, while virtual tours allow property sellers to reach out to more buyers.

    These strategies not only promote operational efficiency but also contribute to the sector’s adaptability and ongoing success.

    9. Tourism and Hospitality

    Tourism and hospitality.

    The Tourism and Hospitality sector, a cornerstone of Australia’s economy, has faced unprecedented challenges in recent times.

    Yet, with adversity comes innovation, and this industry is bouncing back with robust recovery strategies and a renewed focus on delivering exceptional guest experiences.

    Post-pandemic recovery strategies for tourism.

    As Australia emerges from the pandemic, the tourism sector is adapting innovative recovery strategies to attract both domestic and international visitors.

    The industry is reinventing itself with the help of:

    • Immersive virtual tours that showcase Australia’s stunning landscapes
    • Flexible booking policies
    • Enhanced health and safety protocols

    These strategies aim not only to revive tourism but to make it more resilient and sustainable in the long run.

    Find out how the tourism and hospitality industry is adapting to new challenges and opportunities. Explore the latest trends and insights here.

    Outsourcing customer service and booking management to enhance guest experiences.

    A key component of these recovery efforts is the strategic outsourcing of customer service and booking management.

    By partnering with specialized service providers, tourism and hospitality businesses can offer seamless, 24/7 support to their guests.

    This approach elevates the overall guest experience, making it easier for travellers to plan, book, and enjoy their Australian adventures.

    10. E-commerce and Digital Retail

    E-commerce and digital retail.

    Recent global events have accelerated the shift towards online shopping. It turned E-commerce and Digital Retail into one of Australia’s most profitable industries.

    This sector is characterized by its dynamism, with digital marketplaces and online stores offering everything from everyday essentials to luxury goods.

    Is digital marketing in demand in Australia? Is there a surge in online shopping?

    Digital marketing is increasing growing, where the surge in online shopping Down Under reveals a fundamental shift in consumer behaviour.

    Digital marketplaces are thriving, offering consumers convenience, variety, and competitive pricing.

    This boom in e-commerce is not only driving profitability but also fostering innovation in:

    • Digital marketing
    • Logistics
    • Customer engagement

    Delve into how e-commerce is reshaping retail and how it might affect your business strategy. Learn more about the future of digital retail here.

    FAQs

    What is the most profitable industry in Australia right now? (What industries make the most money in Australia?)

    There’s no single “top” industry, but there are several, with Technology and IT Services consistently leading. This is due to strong demand for digital solutions across sectors. Growth in fintech, e-commerce, and remote services also makes this space worth considering for new and scaling businesses.

    Why is outsourcing important and why is outsourcing mentioned across multiple industries?

    Outsourcing appears repeatedly because it directly improves efficiency and cost control. Whether it’s IT support, bookkeeping, or customer service, businesses use outsourcing to keep efficiency and productivity numbers up while reducing overhead. It also allows for access to global talent without expanding internal teams.

    What is the best investment in Australia for long term?

    Sectors like renewable energy, healthcare, and agribusiness offer strong long-term investment potential. These industries are backed by global demand and sustainability trends. It’s also something that goes through constant innovation, making them more resilient to economic shifts.

    What is the most profitable small business in Australia? (How can small businesses enter profitable industries?)

    Profitable small businesses in Australia tend to be high-margin, recurring-revenue. And often, with low overheads. The list includes property management, bookkeeping, accounting, mortgage broking, and more.

    Small businesses can enter by focusing on niche services within larger industries. For example:

    • Supporting tech companies with specialized services
    • Providing admin or customer support to e-commerce brands
    • Offering virtual assistance to education platforms

    Starting lean and leveraging outsourcing lets smaller players to compete without the impractical upfront investment.

    Leveraging outsourced accounting and customer support for e-commerce platforms.

    To support this growth, many e-commerce platforms are leveraging outsourced services, particularly in accounting and customer support.

    Outsourcing these critical functions allows businesses to focus on their core operations—such as product development and digital marketing.

    From the technological advancements in IT services to the rich mining and natural resources, each sector showcases Australia’s ability to adapt and thrive in a global marketplace.

    The power of outsourcing, technology, and global collaboration emerges as a key theme across these industries, driving efficiency, innovation, and profitability.

    For entrepreneurs and investors, these sectors are all signs of a future full of economic opportunities.

    As Australia continues to navigate the complexities of the global economic landscape, its most profitable industries serve as pillars of a robust, dynamic, and forward-looking economy.

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    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

    About The Author

    Darren Aragon is a multifaceted writer with a background in Information Technology, beginning his career in research at Pen Qatar and transitioning through customer service to a significant role at Absolute Service, Inc. His journey into freelance writing in 2021 has seen him excel across various niches, showcasing his adaptability and deep understanding of audience engagement.

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