Rosemay has more than 10 years of combined expereience experience being a Customer Service Representative, Human Resources Officer and an Online Teacher for different offshore clients. Her main line of expertise is Customer Service
She is experienced when it comes to: -Microsoft Office -Appointment Setting -Customer Service -Microsoft Applications -Computer Hardware -Oral Communication -Time Management -Interpersonal Skills -Lead Generation -Recruiting -Leadership
She took up Bachelor of Science in Information and Computer Science back in college.
She was able to answer all of the questions with clarity and accuracy. She is enthusiastic and engaging during the interview. Rosemay has an excellent people management/client relationship and communication skills. She can establish good interpersonal relationship with peers and colleague.
She has more than 7 years combined work experience as an Inbound sales Representative, Team Leader and as a Lead Generation specialist/Appointment setter.
She has a wide experience When it comes to doing upselling for Inbound Sales of the company products. She was able to handle Telco accounts.
She also got promoted as a Team leader then after how many months she got promoted again to Senior Team Lead and was able to handle 30-80 agents.
She also has experience working home based as a Lead generation specialist for a university in US, she's been doing cold calling, set at least 5 appointment a day, promote university advantages and educate the customers.
Her first working experience was as a Domestic and International Ticketing Officer. She issued domestic or internation tickets to customer and arranged private or group tours
After 2 years, she transferred in another company as an Adminsitrative Assistant wherein she was tasked to do inventory and distribution of monthly supplies for agents and back office personnel. She also was assigned to maintained company records and documents
She also worked in a company as an Administrative Assistant wherein she did clerical works and part of her job was to create her own leads and database for appointment setting
He has 3 years and 5 months of experience in the BPO industry.
In the BPO, he worked as a Customer Service Representative for the following accounts: - US based telecommunications company - US based car rental company
For the telecommuncations company, his main responsibilities as a customer service representative include: - handling both inbound and outbound calls. - assisting customers with billing concerns. - assisting customers in processing payments over the phone. - assisting customers in troubleshooting their mobile devices. - processing orders and service upgrades.
For the car rentals, his main responsibilities include: - discussing and offering reservations to potential customers. - confirming, canceling, and modifying existing reservations upon request.
Talked to candi via mobile // Actively looking for work, 'unemployed' // No Pending VISA Application // No other pending application aside from Remote Staff // Not Pregnant // She normally works with: - DSL/Wired internet connection running with 2 mbps package - Toshiba Laptop Windows 7 - Working webcam , will purchase headset
Candidate has been working for 10 years
Her first working experience was as an acquisition wherein she handled marketing and pre screened card applications. She also monitored members who are entitled to receive monthly bonuses
After a year, she got promoted as a Team Leader wherein she recruited and interviewed walk in applicant in the absence of her Unit Manager. She was assigned to manage and set sales goals
He was working for almost 2 years in Law firms and BPO industry.
He handled different kind of positions, these are : - Legal Assistant - Customer Service Representative
He is eyeing for the position of Legal Assistant.
Some of his task are the following : - Represent clients in the hearing. Preparing some documents needed by the client. - Assist the customers for their inquiries. Helped the customers to understand their bills with their item. - Handled inbound calls. - Handled also email accounts.