Candidate has been working for almost 11 years now.
She has experienced doing home based for quite sometime now as a Virtual Assistant.
Some of her task as a Virtual ASsistant includes: - Email and Calendar Management - Processing and organizing of documents - Internet Research - Sending and receiving emails, phone calls from the clients or suppliers
She is hardworking and have a dedication to achieve her goal.
She has 12 years of experience in the BPO industry.
She has 4 months of experience as a freelancer.
In the BPO, she worked as a: - Customer Service Associate Level 1 - Customer Service Associate Level 2 - Customer Service Associate Level 3 - Team Officer in Charge - Team Leader - Senior Team Leader - Senior Team Manager - Operations Manager
She handled the following accounts: - US based home TV shopping network - US based retail store - US based VoIP service provider - US based telecommunications company - UK based telecommunications company - Local telecommunications company
She has 4 years of experience in the BPO industry.
In the BPO, she worked as a Customer Service Representative for the following accounts: - HSBC - Credit One Bank
For HSBC, she was a collections associate. Her main responsibilities include: - collecting payments from customers. - processing customers' payments. - calling out to customers regarding their balance and dues. - ensuring that all payments made are successful and properly logged into every customer's account.
For Credit One, her main responsibilities include: - providing solutions to customers in rectifying credit scores. - performing financial advisor duties. - calling out and collecting payments from customers for their respective dues.