He has 3 years and 1 month of experience working in the BPO industry.
He has 1 year of experience working freelance.
Through all his BPO career experiences, he was a Technical Support Representative for the following accounts: - US based telecommunications company (DSL). - Financial and Accounting software company. - Multinational computer manufacturing company.
He was able to properly cover these following responsibilities: - Internet, DSL and Network troubleshooting and configuring. - Software assistance and troubleshooting. - Software installation and administration. - Installation assistance. - Software and hardware troubleshooting and operation assistance.
Maria has more than 6 years experience for several positions such as customer service, technical support and telemarketer posts in the BPO industry for offshore clients. Her main line of expertise is customer service
She is experienced when it comes to: -Microsoft Office -Call Handling -Transcription
She took up Bachelor of Arts in Mass Communication in college.
She is enthusiastic and engaging during the interview. she was able to answer all of the questions with clarity and accuracy. Excellent in customer service transactions, written and verbal communication skills, organizational skills, ability to prioritize assignment and work effectively under pressure and minimum supervision
She has a total of 10 years working experience mostly oriented in customer service: - Customer Service Representative for a beeper company for 5 years - Inbound Sales Representative for a BPO company for 1 year - Customer Service Personnel for a courier company for 1 year and 6 months -Technical Support and Customer Service Agent for a BPO company for 2 years 6 months
Her longest tenure was with a Beeper company in the mid 90's doing the job of a CSR: - Received calls from customers relaying messages to beepers. - Sent the messages to different beeper accounts. - Became acting team leader of her group. -Received customer complaints and inquiries.
Her second job was being a customer service personnel for a famous courier company where she did the following tasks: - Received calls from customers about inquiries of packaged being delivered and received. - Conducted tracking, sending, auditing and cross checking of all lost packages. Informing the senders of all lost or undelivered packages.
Her first BPO experience is with a locally owned call center catering to international accounts: -She received calls from customers inquiring about gadget accessories. - Answered all inquiries by giving information and promoting all available gadgets for sale. - Reaching and exceeding sales targets on a monthly basis.
AUD $6.98 PerHr Full Time
AUD $6.38 PerHr Part Time
Available Time Zone: AU, UK, US
Recruiter Comments and Notes
Candidate has been working for 9 years
Her first working experience was as a Customer Service Representative wherein she provided assistance for computer customers. She did cross-sell other product and services when needed
She was awarded as ont of the top customer care agent during her stay in the company
She transferred in a Banking industry as a contractual employee in merchant Services. She managed terminal related inquries such as services requet and access problems. She also assisted cardholder's dispute and card related problems
She was exposed to different responsibilities such as: - Encoding data - Handling supplies requisitions - Generating reports - Training new employees - Keeping and maintaining records - Liaising between customer/clients and internal departments - Escalations - Monitoring service levels and team adherence - Taking in calls and answering customer's inquiries - Supervising assigned team - Upselling
She got promotions in almost every employer she had
She's knowledgeable on how to use the following: - Oracle - SAP - Avaya - Citrix - iProcurement - Microsoft Office - Social media sites - Adobe Photoshop
Recommended for Accountant, Bookkeeper, Virtual Assistant.
Dolores has working experience as a Accountant.
Dolores first working experience is with Nuelson General Sales as a Staff Accountant and Book Keeper. Her responsibilities are checking the account entries for the debit and credit data, answering inquiries by the head accountant, assisted in internal and external auditing and provide information/documents for the auditor. She left the company because it closed down.