She has 3 years of experience in the BPO industry.
In the BPO, she worked as a: - Communications Assistant - Customer Service Representative
She worked for the following accounts: - the American Deaf Society - US based cable service provider
As a communications assistant, her main responsibilties include: - assisting deaf customers to relay their message, providing a normal communication flow between parties. - keying in everything verbatim and ensuring that both parties get the message across.
Jasper has more than 4 years experience doing customer service roles. He has been excellent when it comes to customer service for offshore clients
He is experienced when it comes to: -CSS -Microsoft Office -Sony Vegas -Sound Forge -Oracle Siebel CRM -Customer Service -Inbound Sales -Outbound Survey
Jasper took up Bachelor of Arts in Communication back in college that is why he has excellent communication skills
Jasper is enthusiastic and engaging during the interview. He was able to answer all of the questions with clarity and accuracy. He also has the ability to prioritize assignment and work effectively under pressure and minimum supervision
Ana is a Customer Service Assistant and a Frontline officer for 1 year and 2 months.
Some of her task are the following : - Handled the Airline ticketing, Hotel bookings and reservations from the customers. - Giving suggestions for accommodations and booking flights for travelers. - Assisting the customers about their inquiries and concerns. - Respond to the email questions of the customers and doing some email blasting for the prospective customers.
She is a dedicated worker and she always makes sure that she finished all her assigned task before the time.