Clarissa got 6 years of professional experienced Executive secretary for 6 years Does appointment setting for 6 years Marketing experience for 6 years 6 year in recruitment Cold calling experienced for 6 years Microsoft office experienced for 6 years plus
She holds a degree in B.S. Psychology at Cebu Doctors University
Clarissa got good communication skills Got a nice and positive attitude One of her greatest achievement is helping people in their province She act as a volunteer family counsellor at Municipal Social Welfare Development Maintained sensitivity to the feelings and efforts of others Provides clear instructions and expectations Maintains confidentiality, and exercises good judgment about what to say and when to say it Does not initiate conflict and actually takes measures to ensure that conflict does not occur Maintains currency on level of professionalism
He has 3 years and 5 months of experience in the BPO industry.
In the BPO, he worked as a Customer Service Representative for the following accounts: - US based telecommunications company - US based car rental company
For the telecommuncations company, his main responsibilities as a customer service representative include: - handling both inbound and outbound calls. - assisting customers with billing concerns. - assisting customers in processing payments over the phone. - assisting customers in troubleshooting their mobile devices. - processing orders and service upgrades.
For the car rentals, his main responsibilities include: - discussing and offering reservations to potential customers. - confirming, canceling, and modifying existing reservations upon request.
She has 4 months experience as In-Patient Services Roving Specialist (Liaison Officer) wherein she monitored daily in-patient availments at all affiliated hospitals within assigned area, records daily admissions and discharges and grant coverage or non-coverage of availments according to authority limits.
She also conducts in-patient visits and issues the LOA (Letter of Authorization), coordinates with the hospital%u2019s Billing/Credit & Collection unit to facilitate discharge of member and collection of excess charge payment, if any.
She has 3 year experience as Customer Service Representative wherein she sells product and place customer orders in computer system by doing upselling, provide customers with product and service information. She also handled billing of the customers.
She has also 4 months experience as an Executive Secretary to an amusement theme park. She did data entry of routes communications and reports. She is also directly reporting to the operations manager of the company which she schedule appointments, maintains pertinent records/files, and submits required reports.
Dianna has more than 10 years of experience for Product support engineer and Technical Marketing roles. She is well experienced in terms of Technicalities that involves network security and creating Request for Proposals. she has a strong technical aptitude, with the ability to absorb new information quickly
Among her certifications and trainings are: -Cisco Certified Network Associate (CCNA), May 2006 to May 2009; -TCSM Certification: Trend Micro Data Loss Prevention (DLP) Master Exam, May 2009 -TCSM Certification: Trend Micro Control Manager Master Exam, Aug 2008; TCSP Certification: Trend Micro Control Manager, June 2008; -TCSP Certification: Trend Micro ServerProtect for Windows, June 2008; -TCSP Certification: Trend Micro InterScan Messaging Security Suite for Windows/NT, January 2008; -TCSP Certification: Trend Micro InterScan Web Security Suite for Windows, January 2008; -TCSP Certification: Trend Micro OfficeScan, December 2007; -Advanced Linux (Redhat), September 2007; -LinksysOne Training, Linksys Voice System Training, March 2007; -CCNA Certification, May 2006; -CCNA Course, July 2005; -Sipura VoIP Technology, July 2005; -Voice-over-IP Training, May 2005; Managed and Unmanaged Switches, December 2005; -Virtual Private Network: Basics and Advanced, February 2004; -Wireless Specialty Devices, February 2004; -Wireless Technologies, December 2002; -LAN/WAN Technologies, Networking Essentials, September 2002; -Victory Leadership Institute (VLI), 2002-2004.
She is experienced when it comes to: -Technical Support -Request for Proposal (technical responses) -Network Troubleshooting/Administration -Technical Trainer of Linksys products -Product Testing
She took up Computer Science/Information Technology back in college