Remote Staff ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use [See TERMS OF USE Section] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.remotestaff.com.au (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfillment of your orders.
Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
Details of your response to promotional offers we may make from time to time.
IP addresses and cookies.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Please note that our advertisers may also use cookies, over which we have no control.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the Philippines and Australia. It may also be processed by staff who work for us or for one of our contractors. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To assess the effectiveness of our marketing campaigns.
We do not disclose information about identifiable individuals to our cleints, but we may provide them with aggregate information about our users. We may also use such aggregate information to help clients reach the kind of personnel they want to target.
We will also use the aggregate data to identify employment trends across different industries, such as salary averages. This information will not be capable of being linked to any personally identifying information about users.
IMPORTANT: Your current employer may be a user of our site, or a client of one of our users. We cannot restrict the users who access your information on our database and will not be liable for any loss that you suffer as a result of users accessing your information. If you are concerned about your current employer accessing your information we offer you the option of remaining anonymous.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Remote Staff or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [See TERMS OF USE Section] or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Remote Staff, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at www.remotestaff.com.au
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to www.remotestaff.com.au
What people say about Think Innovations - Remote Staff labour hire service
"Small businesses are starting to take advantage of cheap overseas labour by outsourcing work such as marketing, web design and office administration. Budding entrepreneurs say that thanks to the internet, they have been able to source white collar workers from overseas at a significantly lower cost than in Australia."
Australian Broadcasting Corporation
Broadcast: 02/02/2010 Reporter: Thea Dikeos
Ludwina D.
Youtube Video
“RemoteStaff.com.au searched and found me an an offshore professional assistant to work remotely with me, who met my criteria based on my job description I gave to them. I can tell you it was the best thing I have done. Now my remotestaff assistant puts my videos live on the website, does my SEO work on the website and is teaching me things along the way as well. All my websites, blog’s and social marketing efforts online are up to date. Anytime I need help on a new task she is there ready and waiting. She is dedicated to my work and does an absolutely fantastic job. I know that I am also making a difference to her life as she is a single Mum with a daughter. So knowing that I am supporting her to be able to work professionally from home and be there for her daughter is a good feeling.
She is online each day with Skype and email and Remote Staff keep track of her work and hours all on my behalf. It took me about two weeks to settle in with having her set-up and now she pretty much runs a lot of my work. I actually feel a lot freer again and have more time for my kids and more time to sleep.
"
Justine Pollard
Stockmarket trader & Best Selling Author of Smart Trading Plans
www.smarttrading.com.au
“I use a staff member from Remote Staff who’s currently in Taiwan, but who began working with me when she was in the Philippines. I also use a virtual assistant in Brisbane, and I am based in Perth with clients around Australia, in New Zealand, the US, the UK and South Africa. I am a truly global business!
When launching Home Biz Chicks I knew that I would require virtual assistance as I was three months pregnant. I wanted to ensure that service for members continued smoothly when I went on maternity leave (Sept 09). I also didn’t want the hassle of hiring staff and dealing with staff issues – plus I work from home so can’t cater for staff to be physically located with me. I also had trouble finding suitable contractors in Australia who were affordably priced. My main need was for help with online services as the majority of products and services are virtual – so I needed a hand with e-newsletters, web site maintenance and web page creation. I came across Remote Staff at a networking event, and have been pleasantly surprised by the service. I was able to go on maternity leave knowing the business would continue to operate without me and with no high overheads.
I had never considered using a virtual assistant from overseas before hand, but the price and professionalism afforded by Remote Staff made it a ‘no brainer’. My assistant, Kim, began with me in June of 2009. During that time she moved to Taiwan for studies and will return to the Philippines soon. The fact that she was able to move countries, while continuing to provide a great service for me was fantastic. I didn’t have to worry about losing her and then finding someone else. We can continue to operate together no matter where we are in the world – as long as you have an internet connection. “
Sue Papadoulis
Founder of HomeBizChicks.com
The ultimate resource for women working from home
“We have tried many design companies but they are expensive and slow. Since we have a full time designer with remotestaff.com.au now things have been moving a lot faster for us and we have been able to hire more staff in our Australian office. We have big plans over 2010 which includes hiring both more onsite employees and remote staff employees like programmers and a SEO manager with remotestaff.com.au.“
Jimmy www.jimmysdeals.com.au
“Since engaging a telemarketer with RemoteStaff.com.au in November 2008, and after training one of its outsourced staff, Ness Consulting has built a sales pipeline totalling $2.3M for one of its clients; a great result given that this results come within the traditionally slower festive season.
Very happy with the solid controls put in place by RemoteStaff to ensure a positive outsourced staffing experience. My staff work together with me on a day to day basis and the experience is just like having the staff working from the next room, rather than in another country. “
Myles Urquhart
Ness Consulting Business development and Lead generation service to IT and Telco industry clients.
“Over the next few years my intention is to use remotestaff.com.au as my back end offshore staffing supplier to run my entire New Business Development team via Remote Staff and all 24/7 IT Support. Right now we are contracting one staff.“
Fernando Paul
Virtualtech Consulting
“My remote staff web designer allows me to deliver existing projects faster and easier. But now it also lets me enhance my services to deliver more to my clients, because i have hired someone with a bigger skill set and more experience. By hiring my offshore staff with Remotestaff.com.au I have double my return and saved 80 hours per month on my time each month.“
Tom Atanasow
Web Creation Technologies www.webcreation.com.au
“I couldn’t afford to pay $45,000 to hire someone to answer the basic questions in a call centre capacity for my business. I was trying to save cost by employing Uni students but they didn’t want the work so I looked for other staffing options. I came across remotestaff.com.au and found for a fraction of the price (Approximately 12k a year) I was able to hire someone overseas who doesn’t have the same opportunities that we take for granted, she was hard-working, diligent and very friendly to our customers at levels you seldom see in customer service these days.“
“Bringing my VA (Virtual assistant) on board has allowed me to sell my CV writing service and offer a better employment service to my clients, in turn helping more Australians get employed. Thanks to my assistant I have more time to focus on marketing and increasing my brand awareness whilst my remotestaff employee holds the fort and deals with all the calls and questions. The feedback I’ve received from my clients about my assistant has been fantastic!“
“I just transitioned from another outsourcing company that placed with me a legal assistant that supposedly had 3 years of experience and I was paying twice the price of what it being charged by Remote Staff . Remote Staff placed with me a far superior assistant who not only has greater abilities to the other outsourcing company's staff member, but the Remote Staff member has superior language skills to those of many of the local job applicants.
Keep up the good work!
Best regards,
James Loren
Miami, Florida, U.S.A.
“Remote Staff have empowered our web marketing/design business to push past 50 new clients this year. This success has only been possible through the support of Remote Staff contractors. I now have a web designer called Cat who totally gets what I need done on the first go - I couldn't be happier with her initiative, performance and communication skills. Remote Staff is now a critical component in our business and is enabling us to manage our growth while maintaining profit margins, ensuring a cost-effective service for our clients. I can confidently say that Remote Staff is the leading Australian supplier in offshore staffing solutions.“
Nick Jerrat, Thesis Edit.
“My experience with Remote Staff has exceeded our expectations on cost and benefit, the systems of communication where simple and reliable, The staff member you help find for us was perfect and I have to say will add great value to our organization.It is refreshing in this economic climate to have company like Remote Staff who really care about our success. “
Will Staughton Macau Capital Trust
“I have been amazed with the outstanding service, especially their customer/staff relationship managers Elaine. She has been fast and consistent in returning our calls/ emails and anything that needed urgent attention. It’s important to note that remotestaff.co.uk took the time to really provide solutions and I have witnessed first hand the level of care offered by remotestaff.co.uk team in treating our business like it was their own business!
I just needed to send this email to congratulate Remote Staff for having such a dedicated team, we have full trust that our business will be in good hands with and we have full confidence in continuing to grow our offshore staffing needs with remotestaff.co.uk. “
Emir M.
“I’ve had many interesting experiences with Chris J over the years; experiences that let you get to know the quality of the man and his soul. I’ve seen him not panic when he was in the cockpit of my plane when it caught on fire. I’ve seen him jogging on a beach with a smile on his face just days after a brain tumour operation. Whatever Chris J may teach or offer you will be useful, but it’s the character of the man I
most admire, and in due course you will too.”
Peter Bond $1.5 Billion dollar LINC Energy company chief, Peter Bond,
now in the top 200 BRW rich list has this to say about Chris J:
A Leading Australian broadcaster from 2UE Radio interviewed Chris J a few years ago on his talk show and introduced Chris as “An Amazing young man who can inspire”.
John Laws
"I have to confess I have been unbelievably impressive working as a sub contractor with Remote Staff. Not to be a suck-up (excuse my term) but REALLY..my Remote Staff experience is just the most satisfying job experience I have ever had. I never experienced a delay with my payroll which is the very,very important. The in-house staff are very (virtually) approachable, totally an open-door management policy.
Having a VA job seems to be an unfulfilling job for some because you just got to stay home and sit in front of your computer, click that mouse, type something, call someone to sell something..It's true I get to do all that (not yet on hard core selling though) but it's not at all unfulfilling or a no-brainer. In fact, it's challenging and if you think you need a "chill-ax"(slang: chill-relax) job then Remote Staff is not for you..Basically the whole scenario is..This job is your typical work in the corporate world or call center industry but you just don't get to travel long hours to get to your job because it's right there, within an arm's reach..All I am saying is..work standards should not diminish when you get a REMOTE STAFF job..In fact, you should even find more ways to "schmack (is that an actual word?!) yourself in the face" and motivate yourself to meet or go beyond your client's expectations. Your client has a business to run and most of the time you will be left on your own..And that is were the dilemma starts..when you are alone..what will you do? "sleep" on the job? or have the integrity to live up to the work standards you claim you possess during your job interview?"
Gwenn
Virtual Assistant
(for remote staff client)
"Remote Staff has been the best kept secret around. I'm so glad my competitors don't know about it! We hired a personal assistant and she has been fantastic. We are now hiring more staff as well. It's amazing how talented the staff are that are working with us now. They are so professional and have a very strong work ethic. More importantly, they truly do care about our success, and that is the most value of all. They are reliable and task oriented, exactly what you want in a staff person. Remote Staff is a world-class company and their staff they have access to are second to none."
Ari Galper, Founder, Unlock The Game & ChatWise,
http://www.ChatWise.com
You can reach us thru Email or Call UK : +44 (0)20 8816 7802 AUS : 1300 733 430 / +61 3 9017 2828 USA : 1 800 760 5113
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