What To Expect In The First 30 Days

Knowing what to expect when you decide to outsource roles to the Philippines can help reduce these hiccups and make sure that expectations are in check.

Every new work environment has its challenges and managing a remote team will take more time than you are anticipating. At the start, be prepared for a lot of micromanagement.

During the first few weeks we strongly encourage you to have regular contact with your new team and skilled account manager.

Misunderstandings and miscommunication

When a language barrier exists, misunderstandings are bound to occur. Sometimes we assume too much, and simple misunderstandings can bloom. These can lead to costly and time-consuming delays, which nobody wants. Misunderstandings turn molehills into mountains pretty fast.

In the Philippines there are a lot of people who can speak English, but not comprehend it. When we recruit talent, this is something we look out for and even test English language comprehension.

When first establishing your working relationship it can help if you paraphrase and really double check that the message sent, was message received.

An easy technique is to get your remote staff member to tell you, in their own words, the task and objectives at hand.

Confusion via cultural differences

Different management styles may be necessary when working with people from another cultural background. Your remote team may react differently to certain directions; it's important to understand that behaviours are often cultural at heart.

You will need to be prepared for some unexpected surprises:

Different management styles may be necessary when working with people from another cultural background. Your remote team may react differently to certain directions; it's important to understand that behaviours are often cultural at heart.

You will need to be prepared for some unexpected surprises:

  • Interpretations of vernacular can be different and can lead to confusion for all parties.
  • Filipinos also do not like to lose face, so much so that it can prevent someone from asking a question, for fear of looking foolish.
  • It's important not to embarrass your Filipino staff, especially not in front of their teammates.
  • In their desire to please, many Filipinos find it difficult to say no. Yes, therefore can mean many things from a 'yes' to a 'I'm not sure' or 'if you say so'.
  • As a codependent society, family plays a very important role which can at times impact attendance. Clarify your expectations of professional behaviour early but also have an understanding of the Filipino lifestyle.
  • Take caution in appointing the manager of your team, make sure you pick someone patient and who has excellent communication skills. Micromanagement goes a long way, particularly in the beginning.

Varying business practices and processes

Given that you are working with remote professionals, they might not immediately grasp your business practices. As you've been heavily involved with your own business for a long time, do not assume that they will automatically understand your operations.

Patience goes a long way, taking the time to introduce them to your processes and business will pay off.

Getting your team up to your standards will take longer than you think. Given that you are working remotely with professionals, they may not immediately understand your business practise. But putting the effort in early, will save you time and money down the road.

Constant communication

Constant communication is vital when working with an offshore team. We encourage daily emailing and Skype calls, as well as other forms of communication such as screen share. The Remote Staff platform allows you to record video messages that can be easily accessed by your team at any time.

Give Our Business Strategist WALTER a Call: 1300 363 572