IT Help Desk Professionals

Request an interview with your favourite candidate today

On this page you will find approximately 1,000 pre-screened and qualified candidates for over 80 roles.

Each candidate has been interviewed and vetted by our recruitment team. Check out their online resume to learn more about their capabilities, qualifications, employment history and skills.

Like a candidate? Click the request interview button to set up a time to meet them over the phone or Skype.

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AUD $11.47/Hr

Full Time

AUD $11.99/Hr

Part Time

John -  - Remote Staff

John

Staff ID #115264

Recruiter's Comments and Notes

  1. Currently working on a project which is almost done.  He can accommodate Full Time home based work
  2. Proven senior network administration professional with a versatile administrative support skill set developed through experience as an IT manager, network engineer, help desk technician, system support and web developer.

AUD $8.26/Hr

Full Time

AUD $9.58/Hr

Part Time

Patrick -  - Remote Staff

Patrick

Staff ID #132222

Recruiter's Comments and Notes

  1. Candidate has been working since 2008 related to Technical Support.
  2. He is a veteran with 8+ years of experience in IT Service Desk and Technical support particularly in the call center industry.

AUD $8.42/Hr

Full Time

AUD $8.94/Hr

Part Time

Al -  - Remote Staff

Al

Staff ID #70598

Recruiter's Comments and Notes

  1. Candidate has been working since 2007 related to Technical Support in the call center industry.
  2. He has been working home based since 2015 related to IT Helpdesk for a VOIP provider company.

Brief our recruitment team

We've helped 2,000's of Australian businesses find Filipino staff to hire remotely. Why not brief our recruitment team with the staff you're looking for and let us do the hard work for you? It's free with no upfront commitments. Give us a call on 1300 363 572 or complete our job specification form.

AUD $9.87/Hr

Full Time

AUD $11.19/Hr

Part Time

ROY -  - Remote Staff

ROY

Staff ID #119587

Recruiter's Comments and Notes

  1. Roy is a senior IT Helpdesk Engineer for more than 10 years, he recently shifted and focused System Administration.
  2. He has worked for the largest American owned Computer Hardware company providing helpdesk support & troubleshooting for both internal and 3rd party products for almost 8 years.

AUD $9.06/Hr

Full Time

AUD $9.58/Hr

Part Time

Ingrid -  - Remote Staff

Ingrid

Staff ID #126314

Recruiter's Comments and Notes

  1. Talked to candi via mobile // Actively looking for work // With or No Pending VISA Application // With No other pending application aside from Remote Staff // // She normally works with: - Skyo DSL/Wired internet connection running with 16 mbps package - Desktop on Windows 8 and/or Laptop on Windows 10 - Working headset and webcam
  2. Ingrid has been working since 2007 and has extensive experience in IT Helpdesk including Hardware and Software support via Remote Assistance, Technical Support and Customer Service.

AUD $7.46/Hr

Full Time

AUD $7.98/Hr

Part Time

JM -  - Remote Staff

JM

Staff ID #114998

Skills

Available Time Zone: ANY

Recruiter's Comments and Notes

  1. Currently doing freelance work // Actively looking for new opportunity // Has DSL connection with 3 mbps // Laptop running on Windows 10
  2. Been working since 2006 related to Customer Service and Technical Support. But eventually moved to SEO Specialization to be specific, with Pay Per Click specialization.

AUD $6.66/Hr

Full Time

AUD $6.82/Hr

Part Time

Jan -  - Remote Staff

Jan

Staff ID #102741

Skills

Available Time Zone: N/A

Recruiter's Comments and Notes

  1. Candidate has been working for more than 5 years
  2. He worked as an Outbound Sales Representative for 5 months for local.com, timeshare and simple.net

AUD $7.78/Hr

Full Time

AUD $8.30/Hr

Part Time

Jela -  - Remote Staff

Jela

Staff ID #96649

Recruiter's Comments and Notes

  1. Has been working in the Call Center industry since 2006 focused on Technical Support and Customer Service.
  2. Handled Dell account with different line of businesses such as: - XPS (Gaming Computer) - Dell Solutions Station (Software Group) - Dell Tech Concierge (Handles software and hardware issues as well as printers) - Desktop and Laptops

AUD $7.46/Hr

Full Time

AUD $7.98/Hr

Part Time

John -  - Remote Staff

John

Staff ID #97384

Recruiter's Comments and Notes

  1. Talked to candidate via mobile// Actively looking for work, 'unemployed'//No Pending VISA Application //No other pending application aside from Remote Staff //He normally works with: - DIGITEL DSL/Wired internet connection running with 1 mbps package - Desktop on Windows 7 - Working headset and webcam.
  2. Duane got 6 years of professional experienced 6years experienced in customer service BPO experienced for 5 years Inbound experienced for 5 years Outbound experienced for less than a year Chat and email support experienced for 4 years Quality experienced 3 years Experienced in upselling for 2 and a half years 2 and a half years experienced in order taking Networking TCP IP experienced for 5 years LAN and WAN experienced for 5 years Servers experienced for 2 years Routers for 5 years experienced Firewall less than a year experienced Active directory for 1 year experienced Experienced in data entry for 6 years Administrative task experienced for 6 years Microsoft office experienced for 3 years Microsoft Excel and word for 3 years experienced Powerpoint experienced for 3 years

AUD $8.26/Hr

Full Time

AUD $8.62/Hr

Part Time

Michael -  - Remote Staff

Michael

Staff ID #120953

Recruiter's Comments and Notes

  1. Candidate has been working in the Call Center industry since 2002 focused in Technical Support and Customer Service roles
  2. He has experiences in working as Indexer Data Encoder Collections Agent Customer Service Technical Support Service Desk Analyst
1 2 3 4 5 6
John -  - Remote Staff
Staff ID #115264
    Recruiter's Notes:
  1. Currently working on a project which is almost done.  He can accommodate Full Time home based work
  2. Proven senior network administration professional with a versatile administrative support skill set developed through experience as an IT manager, network engineer, help desk technician, system support and web developer.
  3. He is experienced in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems with hands on technical knowledge of MCP-Server Administration.
  4. He has been in the industry for more than 8 years since 2008 currently taking on consultant roles for various remote clients in the US and AU area.
  5. He has a bachelor's degree in Information Technology currently taking up his Masters in the same field with MTCRE, MTCNA, MCP and CCNA certifications.
  6. Most proficient with the following skills/technologies/tools: • Cisco/Juniper/Mikrotik • LAN/WAN/DHCP/VLAN/VPN/ • MS Server/Active Exchange/Ubuntu • Hyper-V/VMware • DNS/DHCP/ACL
  7. Also with a background/knowledge on the following technologies/tools: • Incident & Problem Management • Change Management • Release Management • SharePoint • VNC/Team Viewer/LogMeIn
  8. He has great leadership and communications skills, always able to present his ideas professionally and effectively.
  9. He is only doing consultation work at 3 hours per day therefore could start immediately.

Home Based

Available Timezone: AU
Patrick -  - Remote Staff
Staff ID #132222
    Recruiter's Notes:
  1. Candidate has been working since 2008 related to Technical Support.
  2. He is a veteran with 8+ years of experience in IT Service Desk and Technical support particularly in the call center industry.
  3. He is proficient in the following IT helpdesk tasks: Remote Desktop Support: Using Service Now to access client desktop to perform support or troubleshoot problems Ticketing using BMC Remedy Hardware troubleshooting Software troubleshooting: Installing softwares/programs/tools Windows server: Handling the migration to the new server Internet connectivity: Troubleshooting internet connectivity issues for LAN/WAN connection, resolving issues like bad IP address, intermittent connection Configurating modems/routers Setting up outlook email for the clients 
  4. When it comes to IT Helpdesk or Support he uses the following tools: Active Directory Citrix Xenapp Amdocs CRM Clarify Remedy Ciscon VPN Client Netpro 2000 Service Now MS Server MS Exchange MS Office
  5. Home based tools: Express Scribe Google Docs Google Sheets Weebly Wordpress Website Creation Skype for business MS Lync 2010
  6. For Software tools he uses the following: Trend Micro Juniper Network Pulse Network Connect Verizon Internet Security Norton Mcafee
  7. He also has some background in a Medical Transcription when he was working home based for a US client.
  8. During his home based work as a Medical Transciptionist, he did the following task: transcribing medical, business and general audio files via Express Scribe software Standard TAT of 48 hours to the client from the receipt of materials Proofreading MS Word documents that came from transcribed audio file Calculating accuracy of a transcribed audio file Monitoring and correcting grammar errors, subject-verb agreement and spelling
  9. Overall, Candidate has strong background in IT support and Technical Support.
  10. He has good communication skills and is conversant.
  11. He is available for a FT or PT work.
  12. He is amenable to AU shift.
  13. Currently has the following: Assembled Desktop / HP laptop Windows 7 PLDT Fiber 3 MBPS Working headset Working webcam
  14. He is eager to work with us.
  15. Can start ASAP.

Home Based

Available Timezone: AU
Al -  - Remote Staff
Al
Staff ID #70598
    Recruiter's Notes:
  1. Candidate has been working since 2007 related to Technical Support in the call center industry.
  2. He has been working home based since 2015 related to IT Helpdesk for a VOIP provider company.
  3. He is proficient in the following: Remote Troubleshooting Wan/Lan/VPN Connections VOIP support Hardware troubleshooting Software troubleshooting Account Management Account Activation Modem/Router configuration
  4. He is well versed in Technical Support by: Phone Email Chat
  5. He is knowledgeable in: Teamviewer Anydesk LogMeInRescue Join.me GoToAssist MS Active Directory MS Office
  6. Campaigns he handled: AT&T Uverse Time Warner Cable Telus ADSL Toshiba
  7. He has average communications skill and is conversant.
  8. He is a veteran with 10 years of experience in the field of Technical and IT Support.
  9. He amenable to either FT or PT work.
  10. Okay with AU shift.
  11. Currently has the following: Dell Laptop Windows 8.1 Globe broadband 15 MBPS Working headset Working Webcam
  12. He is eager to work with us.
  13. Can start ASAP.

Home Based

Available Timezone: AU

Brief Our Recruitment Team

We've helped 2,000's of Australian businesses find Filipino staff to hire remotely, why not brief our recruitment team with the staff you're looking for and let us do the hard work for you. It's free with no upfront commitments. Give us a call 1300 363 572.

ROY -  - Remote Staff
ROY
Staff ID #119587
    Recruiter's Notes:
  1. Roy is a senior IT Helpdesk Engineer for more than 10 years, he recently shifted and focused System Administration.
  2. He has worked for the largest American owned Computer Hardware company providing helpdesk support & troubleshooting for both internal and 3rd party products for almost 8 years.
  3. Most proficient with the following skills/technologies/tools: • Wireless Networking • Network Security • Computer Networking • Remote Troubleshooting • Incident Management
  4. Also with a background/knowledge on the following technologies/tools: • ConnectWise • MS Exchange • Active Directory • Office 365 • VMware ESXi Server
  5. He has a bachelor's degree in Computer Science from one of the most respected university in the country.
  6. Roy has great communication skills, he can speak very well in English, his ideas are clearly presented in that language.

Home Based

Available Timezone: N/A
Ingrid -  - Remote Staff
Staff ID #126314
    Recruiter's Notes:
  1. Talked to candi via mobile // Actively looking for work // With or No Pending VISA Application // With No other pending application aside from Remote Staff // // She normally works with: - Skyo DSL/Wired internet connection running with 16 mbps package - Desktop on Windows 8 and/or Laptop on Windows 10 - Working headset and webcam
  2. Ingrid has been working since 2007 and has extensive experience in IT Helpdesk including Hardware and Software support via Remote Assistance, Technical Support and Customer Service.
  3. She doesn't have experience in Network Attached Storage but he has experience in Active Directory, DHCP and Network Server.
  4. She is very familiar in syncing concept and has experience in syncing applications, email and configuration in different platform. ( Desktop, Laptop, Tablet and Phones)
  5. Her experience in IT Helpdesk ranges from: TCP/IP troubleshooting Remote Access Support Password ResetEmail set up VPN troubleshooting Hardware troubleshooting Software troubleshooting Add, delete and modify account for Admin role MS Office 2013 & 365 ( Word, Excel, Outlook, OneDrive) Windows Operating System ( XP,Vista, 7, 8.1 and 10) Microsoft Windows Server Active Directory
  6. She is also knowledgeable in the following: Customer Service TeamViewer VMware Skype Citrix Removable Media Encryption
  7. She would like to pursue working home-based.
  8. She has good communication skills and speaks clear during the interview.
  9. She is interested in a full time work.
  10. She prefers AU shift.
  11. Currently has the following: Lenovo laptop Desktop on Windows 8 and Laptop on Windows 10 Sky DSL 16 MBPS Working webcam Working headset
  12. She is eager to work with us.
  13. Can start ASAP.

Home Based

Available Timezone: AU
JM -  - Remote Staff
JM
Staff ID #114998
    Recruiter's Notes:
  1. Currently doing freelance work // Actively looking for new opportunity // Has DSL connection with 3 mbps // Laptop running on Windows 10
  2. Been working since 2006 related to Customer Service and Technical Support. But eventually moved to SEO Specialization to be specific, with Pay Per Click specialization.
  3. Have handled on page optimization but not really comfortable with Search engine optimization.
  4. With a degree on Political Science
  5. Already worked with the following industries: > BPO (Business Process Outsourcing) > Freelance
  6. Most proficient with the following technologies/tools/Division(For Accountant, HR, Marketing, etc): > Google Adwords > Microsoft Office Suite > SAP > Active Directory > Outlook
  7. Work from home capabilities: - DSL/Wired internet connection running with 3 mbps package - Laptop on Windows 10 - Working headset and webcam
  8. Prefers to work on AU timezone
  9. Can start immediately
  10. Has good communication skills.

Home Based

Available Timezone: ANY
Jan -  - Remote Staff
Jan
Staff ID #102741
    Recruiter's Notes:
  1. Candidate has been working for more than 5 years
  2. He worked as an Outbound Sales Representative for 5 months for local.com, timeshare and simple.net
  3. He did appointment setting for hotel and vacations for their client.He also did hard selling for dial up connections
  4. He has 6 years experience as a Technical Support for TV cable, phone and internet connection
  5. He also handled technical support for Quickbooks wherein he made sure that Quickbook softwares are properly installed
  6. Candidate possesses average communication skills and can explain Technical concerns
  7. He is amenable to work either full time or part time - any shift
  8. He normally works with: - PLDT DSL/Wired internet connection running with 2 mbps package - Dual Core AMD Desktop and Acer Laptop on Windows 7 - Working headset and webcam

Home Based

Available Timezone: N/A
Jela -  - Remote Staff
Staff ID #96649
    Recruiter's Notes:
  1. Has been working in the Call Center industry since 2006 focused on Technical Support and Customer Service.
  2. Handled Dell account with different line of businesses such as: - XPS (Gaming Computer) - Dell Solutions Station (Software Group) - Dell Tech Concierge (Handles software and hardware issues as well as printers) - Desktop and Laptops
  3. Got promoted for 3 consecutive quarters because of great performance
  4. Expert when it comes to: - Troubleshooting - Hardware, Software, Printer and Computer configuration - Email Support
  5. Experienced in doing: - Coaching - Training - Taking in escalated calls - People Management - Making outbound and taking inbound calls
  6. Skilled in removing virus from computers
  7. Experience in communicating with customers via email as well
  8. Always takes ownership of the issue and customers
  9. Has an experience as well in Upselling
  10. Proud of the following awards: - Top Agent of the month - Best in Quality Assurance
  11. Knowledgeable in using the following: - Siebel CRM - Microsoft Office - IDD - Microsoft Excel
  12. Loves competing with anybody as well as herself
  13. Has good English communication skills
  14. Has a BS Degree in Computer Engineering
  15. Wants to have a Full time job
  16. Prefers to work on a morning shift
  17. Can start working immediately

Home Based

Available Timezone: AU
John -  - Remote Staff
Staff ID #97384
    Recruiter's Notes:
  1. Talked to candidate via mobile// Actively looking for work, 'unemployed'//No Pending VISA Application //No other pending application aside from Remote Staff //He normally works with: - DIGITEL DSL/Wired internet connection running with 1 mbps package - Desktop on Windows 7 - Working headset and webcam.
  2. Duane got 6 years of professional experienced 6years experienced in customer service BPO experienced for 5 years Inbound experienced for 5 years Outbound experienced for less than a year Chat and email support experienced for 4 years Quality experienced 3 years Experienced in upselling for 2 and a half years 2 and a half years experienced in order taking Networking TCP IP experienced for 5 years LAN and WAN experienced for 5 years Servers experienced for 2 years Routers for 5 years experienced Firewall less than a year experienced Active directory for 1 year experienced Experienced in data entry for 6 years Administrative task experienced for 6 years Microsoft office experienced for 3 years Microsoft Excel and word for 3 years experienced Powerpoint experienced for 3 years
  3. He holds a degree in B.S. Computer Science at Our Lady of Perpetual Succor College
  4. Duane got good communication skills. Provides clear instructions and expectations Works in an open manner, shares information with others to get the job done Does not initiate conflict Takes initiative to address concerns with other staff in a timely manner promoting understanding and cooperation Maintains currency on level of professionalism
  5. Candidate is still interested for any post
  6. Internet upgraded to 3mbps pldt fiber
  7. Has been working since 2002 related to Technical Support, IT Helpdesk, Sales, Admin, and Customer Service
  8. As a customer service; task to do; - Technical Support - Sales / telemarketing - Inbound and outbound calling - Appointment setting - Business to business - Cold calling- Data entry
  9. As an IT Helpdesk: task to do: - Networking - Troubleshooting - Firewalls - Serves as Microsoft Server Administration
  10. Got a knowledge in Wordpress and Wordpress theme customization
  11. One of the top agents in terms of Customer Satisfaction Got promoted as a Sr. Technical Support Representative Got promoted as a Team Supervisor
  12. He holds a degree in B.S. Computer Science at Our Lady of Perpetual Succor College 
  13. Got good communication skills
  14. Provides clear instructions and expectations
  15. Works in an open manner, shares information with others to get the job done
  16. Does not initiate conflict 
  17. Takes initiative to address concerns with other staff in a timely manner promoting understanding and cooperation 
  18. Maintains currency on level of professionalism 
  19. Former RS subcon. He was terminated due poor internet connections. Attached proof of 3mbps is already uploaded in his profile and work station.

Home Based

Available Timezone: ANY
Michael -  - Remote Staff
Staff ID #120953
    Recruiter's Notes:
  1. Candidate has been working in the Call Center industry since 2002 focused in Technical Support and Customer Service roles
  2. He has experiences in working as Indexer Data Encoder Collections Agent Customer Service Technical Support Service Desk Analyst
  3. He worked for different accounts such as Allegion Hallmark AT&T Money Transfer Medical Toshiba Cricket Wireless Equifax Sprint
  4. He is experienced in Customer Handling Customer Satisfaction Collections Database Management Troubleshooting
  5. Candidate has a good English accent
  6. He posseses good communication skills and was able to express himself well during the interview
  7. He is interested to work for technical and service desk roles - anything related to his experiences
  8. He is up for challenges and can work in minimal supervision
  9. He is amenable to work either full time or part time -any shift
  10. He works with: - DSL/Wired internet connection running with 5 mbps package - Desktop on Windows 8 - Working headset and webcam

Home Based

Available Timezone: ANY