Technical Support Professionals

Request an interview with your favourite candidate today

On this page you will find approximately 1,000 pre-screened and qualified candidates for over 80 roles.

Each candidate has been interviewed and vetted by our recruitment team. Check out their online resume to learn more about their capabilities, qualifications, employment history and skills.

Like a candidate? Click the request interview button to set up a time to meet them over the phone or Skype.

Search by Categories

Accounting & Bookkeeping
Administrative
Business Services
Customer Support
Design & Multimedia
Engineering
Mobile Development
Multilingual Communication Services
Networking
Online Teaching
Sales & Marketing
Software Development
Virtual Assistance
Web Development
Writing

Roberto -  - Remote Staff

Roberto

Staff ID #78204

Recruiter's Comments and Notes

  1. All in all he has been working professionally for almost 9 years.
  2. In those years he has handled different positions such as a Systems Technical Support Tier 2, Operations Associate, Sales Representative, Technical Support Representative Level 2, Customer Interactive Associate, Credit Clerk, Science Teacher, Network Administrator, HR Clerk, Timekeeper, Computer Administrator and Quality Control Analyst.

Lheny -  - Remote Staff

Lheny

Staff ID #53882

Recruiter's Comments and Notes

  1. Recommended for Virtual Assistant or any Telemarketing posts.
  2. She earned a Bachelor's Degree in Education.

Darwin -  - Remote Staff

Darwin

Staff ID #88025

Recruiter's Comments and Notes

  1. currently doing part time work// headset and webcam// desktop on windows 8//pldt 10mbps
  2. Done Interview: Pending Test result

Brief our recruitment team

We've helped 2,000's of Australian businesses find Filipino staff to hire remotely. Why not brief our recruitment team with the staff you're looking for and let us do the hard work for you? It's free with no upfront commitments. Give us a call on 1300 363 572 or complete our job specification form.

jeffrey -  - Remote Staff

jeffrey

Staff ID #59255

Skills

Available Time Zone: ANY

Recruiter's Comments and Notes

  1. He prefers working for a full time job but will also consider part time job.
  2. He has Lead Generation/Data Gathering experience for 5 years. He was getting leads through referrals and sometimes do web research. This was for a magazine subscription account.

Ishmael -  - Remote Staff

Ishmael

Staff ID #90663

Skills

Available Time Zone: ANY

Recruiter's Comments and Notes

  1. Ishmael has three (3) and a half years of combined experience in BPO handling Customer Service and Technical Support.
  2. He have lead the Back Office Team composed of 12 associates. he show them how things need to be done. Hands- on leader.

Glifan -  - Remote Staff

Glifan

Staff ID #73061

Skills

Available Time Zone: ANY

Recruiter's Comments and Notes

  1. Talked to candi via mobile // Actively looking for work 'unemployed' // He currently have: - PLDT MyDSL internet connection running with 1 mbps - Asus Desktop AMD Athlon on Windows XP - Working headset and webcam
  2. He has 5 years of experience in a BPO company.

Jerwin -  - Remote Staff

Jerwin

Staff ID #91317

Recruiter's Comments and Notes

  1. He has 7 years of Work Experience in a Technical Support and Customer Service in a BPO Company.
  2. He worked as a: -Technical Support Representative (Tier 1 and 2) -Technical Lead -Red Flag Agent

Racquel -  - Remote Staff

Racquel

Staff ID #90550

Recruiter's Comments and Notes

  1. She has been working since 2007 in the call center industry focused on Customer Service & Technical Support. She has good communication skills. In fact, she was able to answer all my questions during the interview with confidence & no stutters.
  2. She is experienced when it comes to: -Web Browser Application -Microsoft Excel -Microsoft PowerPoint -Internet Troubleshooting -DSL Troubleshooting -Data Entry -Office Administration

Rodel -  - Remote Staff

Rodel

Staff ID #89804

Skills

Available Time Zone: ANY

Recruiter's Comments and Notes

  1. Talked to candi via mobile // Actively looking for work, 'unemployed' // S/he currently has: - DSL/Wired internet connection running with 2 mbps package - Desktop and Laptop on Windows 7 - Working headset and webcam
  2. Rodel has more than 6 years of experience doing Technical Support and Customer Service roles. Rodel is a tech savvy person which gave him the expertise when it comes to technical support and PC troubleshooting.

Maree -  - Remote Staff

Maree

Staff ID #112626

Skills

Available Time Zone: N/A

Recruiter's Comments and Notes

  1. Has been working for more than 10 years and has extensive background as a technical support representative
  2. Handled and well knowledgeable in various technical accounts ISP Web hosting accounts Educational Website
1 2 3 4 5
Roberto -  - Remote Staff
Staff ID #78204
    Recruiter's Notes:
  1. All in all he has been working professionally for almost 9 years.
  2. In those years he has handled different positions such as a Systems Technical Support Tier 2, Operations Associate, Sales Representative, Technical Support Representative Level 2, Customer Interactive Associate, Credit Clerk, Science Teacher, Network Administrator, HR Clerk, Timekeeper, Computer Administrator and Quality Control Analyst.
  3. With regards the IT industry he has more than 7 years of experience.
  4. When he was still in the BPO industry he was able to handle AT&T Uverse, Sprint, Verizon, MSN, Dell and a UK Financial Account.
  5. He also has an experience in being a Team Leader where in he handled a team of 11.
  6. He considers himself as an expert with PC Setup, Installations, Troubleshooting ( Hardware, Software and Networking).
  7. He is also experienced in IT help desk and Technical Support.
  8. He is highly proficient with different Microsoft Operating Systems, MAC OS and some Internet related applications.
  9. He is knowledgeable with Networking (Cable & Wireless Connections) and Software Applications (HTML, MS Office and SAP System).
  10. Recommended for a Technical Support or Data Entry positions.
  11. His average speed for typing is 50 words per minute.
  12. One of his achievements would be passing the Licensure Examinations for Teachers.
  13. Another achievement would be being a US Berlitz Passer.
  14. He is able to communicate professionally and effectively.
  15. He wants to work from home because it's more convenient and so that he could save time from travelling.
  16. Can work for Full time or Part time.
  17. Can work on any shift schedule.
  18. Can start as soon as possible.

Home Based

Available Timezone: ANY
Lheny -  - Remote Staff
Staff ID #53882
    Recruiter's Notes:
  1. Recommended for Virtual Assistant or any Telemarketing posts.
  2. She earned a Bachelor's Degree in Education.
  3. She has good English communication skills and can express herself very well.
  4. She has been working as a Virtual Assistant for over 4 years
  5. Also, she has been working as a Telemarketer for almost a year.
  6. She also worked as a Technical Support Representative for 3years and was recommended for a Quality Analyst position. She was promoted to 2nd Level Escalation Specialist.
  7. She is proficient with Telemarketing, WordPress, Customer Service, Lead Generation, Data Entry and Appointment Setting.
  8. Other skills: HTML, MS Application, XHTML, Linksys by Cisco Products
  9. She will be using a desktop,Windows 7, with Avira (anitvirus) installed
  10. She is using a DSL internet connection with an internet speed of 1.55mpbs
  11. She is willing to work for Full time or Part time job. She is open to any shift.

Home Based

Available Timezone: ANY
Darwin -  - Remote Staff
Staff ID #88025
    Recruiter's Notes:
  1. currently doing part time work// headset and webcam// desktop on windows 8//pldt 10mbps
  2. Done Interview: Pending Test result
  3. *He learned RS from Jobstreet Ad *He is willing to comply with the monitoring system of RS *He is happy to be considered for roles like back office administrator, technical support or on line English teacher.
  4. Darwin has 15 years of professional work experience in different industries like Academe, Banking, Training centre, Telecommunication and BPOs.
  5. Currently working as a Part time teacher in English, Journalism, Speech and Debate subjects. He would normally render 4 hours a day.
  6. His contract will end by March and it is up to him if he will renew or not.
  7. He experienced leading a team for accumulatively 2 years and the biggest number he handled was 30 people in his previous BPO company.
  8. He also experienced working as an online teacher for 4 years but more of an on-call basis and not a regular employment.
  9. Said he is quite adept in administrative tasks, customer services, technical support and teaching online.
  10. He passed the IELTS test last November 2011
  11. He said he works best either alone or with a team
  12. He is likely to stay longer in a job if there is a fair and mutual relationship with him and his employer.
  13. He has excellent communication skills
  14. He was able to understand all the questions given to him and was able to answer them consistently.
  15. He is available for Part time job, preferably afternoon or evening shift, Manila time zone.
  16. He is amenable to start working immediately

Home Based

Available Timezone: ANY

Brief Our Recruitment Team

We've helped 2,000's of Australian businesses find Filipino staff to hire remotely, why not brief our recruitment team with the staff you're looking for and let us do the hard work for you. It's free with no upfront commitments. Give us a call 1300 363 572.

jeffrey -  - Remote Staff
Staff ID #59255
    Recruiter's Notes:
  1. He prefers working for a full time job but will also consider part time job.
  2. He has Lead Generation/Data Gathering experience for 5 years. He was getting leads through referrals and sometimes do web research. This was for a magazine subscription account.
  3. He has almost 7 years experience working in a BPO company.
  4. He has about 4 years experience in Telesales.
  5. He was able to hit the quota and got promoted in his job as a QA and Team Coach.
  6. He dealt with US and UK customers. There was also a time when he dealt with customers worldwide.
  7. He has good English communication skills and was able to express himself easily.
  8. As a Customer Interaction Associate, he handled customers who were inquiring about Dell products and sometimes did up selling.
  9. He can start ASAP
  10. He has about 2 and a half years experience as a Customer Service Represenative.
  11. As a Telesales Agent, he was offering free subscription so that the customer can buy magazines.
  12. He has a fast internet connection with a download speed of 1 mbps and upload speed of 0.48 mbps.
  13. There was also a time when he was a Customer Interaction Associate, he was assigned to Dell financial account.

Home Based

Available Timezone: ANY
Ishmael -  - Remote Staff
Staff ID #90663
    Recruiter's Notes:
  1. Ishmael has three (3) and a half years of combined experience in BPO handling Customer Service and Technical Support.
  2. He have lead the Back Office Team composed of 12 associates. he show them how things need to be done. Hands- on leader.
  3. He was exposed to the following job roles and responsibilities:
  4. > Sr. Operations Representative for Digital Operations (Online Tech Support)
  5. - Provide high quality service to achieve maximum customer satisfaction by processing instructions & providing guidance to internal and external customers.
  6. - Diagnose and resolve online technical issues including cookies, security settings, browser and more.
  7. - Resolve customers online issues and research required information using available resources.
  8. - Meet center targets on productivity & accuracy within set time frames.
  9. - Instructions / requests are forwarded in a timely manner to avoid delays in processing.
  10. > Associate for US Customer Care
  11. > Associate for RS Collections
  12. - Contact delinquent and/ or over limit customers to obtain payment(s)
  13. - Review and analyzes financial situations and arranges repayment programs within procedural criteria
  14. - Adjust fees in accordance with company policy.
  15. - Verify and update contact information and location information via the online collecting system.
  16. - Ensure one hundred per cent compliance (100%) to all government regulations, policies and procedures provided
  17. > Process Executive for the Manila Care Back Office Team
  18. - Counter check every file sent by team members to verify the accuracy of the files
  19. - Consolidate requests received via Manila Care, PTB/ PIB, CRU/ CFT, and forwards the requests to proper departments for handling.
  20. - Review received requests to assure that the request will be forwarded to the correct departments
  21. - Return incorrect request to the agents who forwarded them for rework
  22. - Send the requests before the given deadline to avoid backlogs
  23. > Process Executive for ASP Manila Care
  24. - Receive calls from clients and provide professional customer service.
  25. - Resolve customer complaints, retain cards and sell products, promos and services.
  26. - Forward customer request to proper department for handling.
  27. - Provide extraordinary service through phone interactions with customers focusing on resolving their requests with an efficient, accurate, professional and courteous manner to create customer loyalty
  28. - Generate relationships that lead to sales through conversations with cardholders, incorporating needs analysis, building rapport, offering advice and overcoming objections.
  29. He has good English communication skills and also in his Level 4 in Spanish Language short course.
  30. He is amenable for Part Time or Full Time role preferably 2pm onwards Manila Time.
  31. When rejected, he makes sure to see what went wrong and improve himself.
  32. He currently has: - PLDT DSL/Wired internet connection running with 4 mbps package - Customized Desktop on Windows 7 - Will provide a working headset and webcam
  33. His schedule at school is from 9am to 12nn.
  34. He can start by March 24, 2014.

Home Based

Available Timezone: ANY
Glifan -  - Remote Staff
Staff ID #73061
    Recruiter's Notes:
  1. Talked to candi via mobile // Actively looking for work 'unemployed' // He currently have: - PLDT MyDSL internet connection running with 1 mbps - Asus Desktop AMD Athlon on Windows XP - Working headset and webcam
  2. He has 5 years of experience in a BPO company.
  3. As a call center agent, He is very confident in providing technical assistance to the customer.And when he transferred to Quality Assurance Department, He was able to provide and deliver good service with high quality output to his internal and external customers. He has also been exposed in dealing with different customers.
  4. He was considered by many in his department as the reliable quality assusrance specialist in terms of product and system knowledge.
  5. He holds a Degree in Business Administration, Major in Management
  6. He has good communication skills. He finds himself as diligent, fast learner and goal-oriented person. He is very confident which shows his interest at work.
  7. He was very articulate and spontaneous during the interview. He was able to understand all the questions given to him and was able to answer them consistently.
  8. There is no background noise during the interview. No pending VISA application
  9. He is lookiing for a Part time role and is amenable to work any shift.
  10. Candidate confirmed that she can start immediately.

Home Based

Available Timezone: ANY
Jerwin -  - Remote Staff
Staff ID #91317
    Recruiter's Notes:
  1. He has 7 years of Work Experience in a Technical Support and Customer Service in a BPO Company.
  2. He worked as a: -Technical Support Representative (Tier 1 and 2) -Technical Lead -Red Flag Agent
  3. His Roles and Responsibilities deals with Troubleshooting Gaming Consoles, Handling Escalation calls which deals with Warranty of a Gaming Consoles, Leading a Team, Calling the customers about the Survey and Customer Retention in a Telecom Account.
  4. He was been recognized as a Top performer for 3 consecutive Months.
  5. He possess a Good Conflict Management Skills, Good Negotiation skills especially on How to resolve technical issues.
  6. He has an Excellent English Communication skills, Builds Good Rapport, Can adapt to change.
  7. He can work at any Work schedule, Both Full-time and Part-time, Can start ASAP.

Home Based

Available Timezone: ANY
Racquel -  - Remote Staff
Staff ID #90550
    Recruiter's Notes:
  1. She has been working since 2007 in the call center industry focused on Customer Service & Technical Support. She has good communication skills. In fact, she was able to answer all my questions during the interview with confidence & no stutters.
  2. She is experienced when it comes to: -Web Browser Application -Microsoft Excel -Microsoft PowerPoint -Internet Troubleshooting -DSL Troubleshooting -Data Entry -Office Administration
  3. She is adept in using the following tools: - Avaya (Hard & Soft Phone) - CRM (where she entered customer & call details/transactions)
  4. She had been enthusiastic during the interview. During the interview, She was able to answer all of the questions with clarity and accuracy. She is excellent when it comes to customer service
  5. She took up Bachelor of Science in Office Administration back in college
  6. She stopped working in 2012 'cause she needed to attend o her kids at that time. but now, she's ready to work again.
  7. She is looking for Full time and Part time roles, for Any shifts
  8. She can start working immediately
  9. Racquel has more than 5 years of combined experience in the Call Center Industry. For the recent years of her life, She has been into Customer Service and Technical Suppot roles

Home Based

Available Timezone: ANY
Rodel -  - Remote Staff
Staff ID #89804
    Recruiter's Notes:
  1. Talked to candi via mobile // Actively looking for work, 'unemployed' // S/he currently has: - DSL/Wired internet connection running with 2 mbps package - Desktop and Laptop on Windows 7 - Working headset and webcam
  2. Rodel has more than 6 years of experience doing Technical Support and Customer Service roles. Rodel is a tech savvy person which gave him the expertise when it comes to technical support and PC troubleshooting.
  3. He is knowledgeable of PC setup and installation, as well as various peripherals, data entry, and file updating such as: Hardware: -Computer Assembly -Upgrading and Troubleshooting -Computer Networking -Modem/Router Configuration -Computer Peripherals Setup and Configuration Software: -Windows OS installation and configuration. -C Programming & MS VB -Microsoft Office -Media Encoding, Security & Firewall configuration, etc. Additionally, he is experienced when it comes to: -Microsoft Office -Customer Service -Internet Research -Technical Support -Data Entry -Chat Support -System-operations training, collections, provisioning and customer service
  4. He took up Bachelor of Science in Computer Science back in college.
  5. Rodel has been enthusiastic during the interview. During the interview, He was able to answer all of the questions with clarity and accuracy. He has a strong interpersonal skills with the ability to lead, manage change & build teams.
  6. He is looking for Full time and Part time roles at Any shifts

Home Based

Available Timezone: ANY
Maree -  - Remote Staff
Staff ID #112626
    Recruiter's Notes:
  1. Has been working for more than 10 years and has extensive background as a technical support representative
  2. Handled and well knowledgeable in various technical accounts ISP Web hosting accounts Educational Website
  3. Was promoted as a Quality Assurance and later on as a Team Manager
  4. Managed 10 - 15 technical support agents
  5. Familiar with different web hosting accounts Website errors Domain email issures FTP access CGI scripts PHP HTML Front Page
  6. Attended and completed trainings Quality Monitoring Training PMP Workshop Fundamentals of Leadership Time Management Performance Coaching
  7. Recognized for being the only agent who met the 3 KPIs (Key Performance Indicators: AHT, QA and CSAT) for the month of April 2006
  8. Graduated BS in Computer and Information Science major in Systems and Software Engineering
  9. Keen to details and can work with minimal supervision
  10. Well versed in oral and written English
  11. Amenable to work part time - night shift
  12. She works with: - DSL/Wired internet connection running with 3 mbps package - Laptop on Windows 7 - Working headset and webcam

Home Based

Available Timezone: N/A